small things mattersierraoklahoma.com/article_pdfs/34.pdfnear misses, close calls and good catches,...

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SMALL THINGS MATTER In the Oil and Gas Industry, safety is paramount and I believe everyone would agree that it is important to investigate the cause of an accident or injury to educate and prevent reoccurrence. What we often don’t hear about are the small things like near misses, close calls and good catches, but they are important to prevent a serious accident or injury and they are certainly important in the core value of safety and in building a safety culture within a company. The near miss concept stems from a 1931 " Safety Pyramid"developed by H.W. Heinrich, an industrial safety expert. His theory suggests that for every 300 near miss incidents, 29 minor injuries occur and one major injury occurs. Although his theory was never statistically proven, the concept has proven effective. By identifying what could have potentially happened after a near miss and correcting workplace processes, procedures or conditions, the number of near miss incidents, and ultimately injuries, should decrease over time. Near misses are the best leading indicators of having an accident or injury. However, merely reporting near misses without corrective action is useless and will generally have no effect on preventing an accident or injury. Frank E. Bird developed a similar model. Bear in mind that timely reporting and resolving near misses is just as essential in accident and injury prevention. By focusing on minor incidents it is possible to reduce the probability of having major accidents. There are many definitions of a near miss but my personal favorite is: A Near-Miss is an opportunity to improve safety, health, environmental and security of an operation based on a condition or an incident with potential for more serious consequence. FAILURES Worldwide Drilling and Completions—Weekly HES Newsletter June 10, 2014 Vol. 9 No. 22 Working safely and in an environmentally sound manner is a CONDITION of EMPLOYMENT. Inside Incidents 3 Marathon Alerts 6 Hazard Hunt 9 Bad News 11 Industry Alerts 12 Sharing Safety 15 Tuesday Tip 17 Contact Info 20 Kirk R Menard

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Page 1: SMALL THINGS MATTERsierraoklahoma.com/article_pdfs/34.pdfnear misses, close calls and good catches, but they are important to prevent a ... Bear in mind that timely reporting and resolving

SMALL THINGS MATTER In the Oil and Gas Industry, safety is paramount and I believe everyone would agree that it is important to investigate the cause of an accident or injury to educate and prevent reoccurrence. What we often don’t hear about are the small things like near misses, close calls and good catches, but they are important to prevent a serious accident or injury and they are certainly important in the core value of safety and in building a safety culture within a company.

The near miss concept stems from a 1931 "Safety Pyramid" developed by H.W. Heinrich, an industrial safety expert. His theory suggests that for every 300 near miss incidents, 29 minor injuries occur and one major injury occurs. Although his theory was never statistically proven, the concept has proven effective. By identifying what could have potentially happened after a near

miss and correcting workplace processes, procedures or conditions, the number of near miss incidents, and ultimately injuries, should decrease over time.

Near misses are the best leading indicators of having an accident or injury. However, merely reporting near misses without corrective action is useless and will generally have no effect on preventing an accident or injury. Frank E. Bird developed a similar model. Bear in mind that timely reporting and resolving near misses is just as essential in accident and injury prevention. By focusing on minor incidents it is possible to reduce the probability of having major accidents.

There are many definitions of a near miss but my personal favorite is:

A Near-Miss is an opportunity to improve safety, health, environmental and security of an operation based on a condition or an incident with potential for more serious consequence.

FAILURES

Worldwide Drilling and Completions—Weekly HES Newsletter June 10, 2014 Vol. 9 No. 22

Working safely and in an environmentally sound manner is a CONDITION of EMPLOYMENT.

Inside Incidents 3

Marathon Alerts 6 Hazard Hunt 9

Bad News 11 Industry Alerts 12 Sharing Safety 15

Tuesday Tip 17 Contact Info 20

Kirk R Menard

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Page 2 From The Desk Of….. WWDC—Weekly HES Newsletter

By having a quality near miss reporting system, it will assist in not only reducing the probability of an accident or injury but will assist a company such as Marathon to find structural weaknesses in their processes, and assist in overall system improvement. A well-designed near-miss process includes an analysis of potential problems, determination of their causes, finding solutions and implementing them.

There are eight steps to an effective near miss reporting system:

1) Identification, 2) Reporting, 3) Prioritization, 4) Distribution, 5) Identification of Causes,

6) Correction Actions, 7) Dissemination, 8) Tracking and closure.

These eight steps are essential if a near miss reporting system is to work effectively and efficiently to reduce the number of accidents and injuries a company may encounter. Management must also be supportive of a near miss reporting system by not blaming workers, but using near miss reporting as a tool for prevention to prevent accidents, injuries, property damage, and business interruption. We, as HES advisors can’t just allow a near miss to occur and simply state “well, that was a close one,” and go about our day as if nothing has occurred. The eight steps are imperative if we are to maintain a safety culture throughout Marathon. Near miss implementation programs should have no quotas, not be a competition between crews, and should be utilized as a tool for the prevention of accidents and injuries.

It is better for an operation to be conducted based on knowledge, education and experience rather than luck. Much can be concentrated on in the pre-tour safety meetings as well as in orientations to educate and train employees, contractors and vendors of Marathon. Near miss reporting does not replace behavioral based safety. On the contrary, near miss reporting compliments behavioral based safety. Together, a proper near miss implementation program and behavioral based safety program can drastically reduce accidents and injuries involving Contractors and vendors for Marathon.

Kirk R Menard HES Advisor

Eagle Ford Completions 

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Page 3 Marathon Incidents….. WWDC—Weekly HES Newsletter

Life Critical, High Potential, Recordable, Environmental metric incidents and others with broad applicability are shared here. All HES Incidents are available with Marathon access to Synergi .

Drilling Good Catch Event BAKKEN-D&C 6/3/2014 [Injury / Illness] Employee was observed walking on top of MCC without a harness or proper means of tie-off. Employee was immediately en-gaged and asked to come down. After further discussion, it was determined that the individual did understand the fall protection requirement, but that he believed there was railing provided atop the MCC. Employee was removed from the location. Drilling Incident MID-CONTINENT-D&C 6/2/2014 [Injury / Illness] While rigging down in high heat temperatures, the employee notified Rig Supervision that he was beginning to feel nauseous with a slight headache. The employee was immediately taken to the Rig Manager's trailer to cool down. After a hour of cooling down and taking in proper fluids, the employee stated that he no longer felt the illness symptoms and was able to leave for the bunk house by tour's end. Drilling Incident MID-CONTINENT-D&C 6/4/2014 [Injury / Illness] Employee started to experience slight nausea and headache due to exertion in high temperatures while rigging up. He notified Rig Supervision, and was taken to the safety trailer to cool off. After ingesting fluids and cooling off for an hour, employee stated that the heat stress symptoms had completely receded, he was returned to work in an indoor environment for the remainder of his tour. No medical treatment has been requested at this point. Completions Incident MID-CONTINENT-D&C 6/6/2014 [Injury / Illness] Worker was preparing to hook up a gooseneck trailer as a part of rigging down for coil tubing operations. While fastening the latch of the tongue on the gooseneck, worker recognized that the latch was seized. The IP began attempting to free the latch (in the bed of the truck), as another crew member lowered the trailer using the trailer jack (on the driver’s side of the truck). The trailer was lowered on the IP’s right middle finger, pinning it between the truck and tongue of the trailer. Axiom was contacted and work-er was transported to Duncan Regional Hospital – Emergency Room. Completions Incident GOM-D&C 6/3/2014 [Injury / Illness] After the T&A was set on the well head with the winch and ROV, crew was in the process of hauling in slack on the winch when employee fainted, causing the back of his head to come into contact with the deck. IP sustained a 5cm laceration to the back of his head. IP was transported to onsite hospital to be evaluated by the Rig Medic. He had an erratic heartbeat and low blood pres-sure. IP received an IV consisting of 500mL Saline and a bandage for his head. IP was transported via MedEvac to Our Lady of Lourdes Regional Medical Center in Lafayette, LA. Drilling Incident EFST-D&C 6/2/2014 [Injury / Illness] Floorman was attempting to pick up two pony collars with forklift as he began to pick up the second pony collar it started to slide off of the forks. The floorman that was on the ground decided to stop the pony collar from sliding by putting his foot in front of it. When he did the second pony collar on the forklift rolled off the forks and over IE's foot, bruising his left big toe and causing it to slightly swell. The incident occurred ten minutes before IE's shift ended for the day. IE reported to the MOC company man, rig manager and MOC HSE, he refused medical treatment and first aid and took the rest of the day off. We will continue to check on IE to make sure swelling does not get any worse. Buffer zones around forklift will be the next pre-tour safety meeting topic. Drilling Good Catch Event EFST-D&C 6/4/2014 [Fire / Explosion] [Injury / Illness] [Property Damage] When in the process of cleaning (pressure washing) the shakers the pit hand noticed that the ground cable was not attached on both ends. Upon inspection and investigation the ground wire was broken free from the shaker. This is a reoccurring problem on all rigs and there is a retro fit being done to correct by rig contractor. Drilling Incident EFST-D&C 6/4/2014 [Injury / Illness] The Floor Hand was helping the Derrick Man work on Mud Pump when he started feeling over heated. The IP notified the Driller and Rig Manager then rested in the Cooling Trailer while cooling down and drinking water. The IP stated that he has eaten and had water through out the day. Rig Manager and Safety Advisor observed the IP ensuring he stayed alert and hydrated. The IP did not need medical attention and is doing fine at report time. The IP will be removed from Job Duties for the rest of the Tour. Completions Near Miss EFST-D&C 6/3/2014 [Fire / Explosion] [Injury / Illness] [Property Damage] While conducting location inspection, a vacuum truck worker was observed rigging up to pull flowback from a frac tank. The driv-er was reminded to utilize a vent line prior to conducting his task. After the task began, verification was made to ensure a vent line was utilized properly; however the driver had placed a 2" hose inside a 3" hose to form a vent line. Due to the improper use of tools to form a vent line, 36% LEL gases were being vented through the poorly constructed hose which ran underneath the tractor. The task was immediately STOPPED! The worker was coached, proper connections were made and the task was al-lowed to continue without additional issues.

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Page 4 Marathon Incidents….. WWDC—Weekly HES Newsletter

Completions Near Miss EFST-D&C 6/3/2014 [Fire / Explosion] [Injury / Illness] [Property Damage] During hazard hunt, worker identified two incompatible chemicals, high and low temperature oxidizers, stored in close proximity to one another. Site Supervisors were notified and chemicals were moved away from each other. A discussion was held with all workers involved in handling chemicals on location in regards to chemical compatibility and storage. Completions Incident EFST-D&C 6/8/2014 [Fire / Explosion] Worker observed smoke coming from the generator used to power the safety trailer. After opening the door to the generator, the power was cut off and a fire extinguisher was used to put out the small fire. The battery was disconnected and water was used to put out the remainder of the smoldering components. After further investigation, the alternator belt parted causing the generator to overheat. Service Company was notified and a new generator was ordered to location. Drilling Incident EFST-D&C 6/4/2014 [Injury / Illness] Two electricians were in the process of working on the top drive. Electrician #1 was installing the new cushion clamps on the Top Drive while electrician #2 (IP) was in the process of tie wire the J-Box on the Driller side of the Top Drive. While this job task was going on the daylight crew made the decision to pull blocks to the TD. The crew hooked on the center of the blocks with a sling and then shackled the sling to the 9/16" hoisting cable. The driller then started to pull the blocks toward the TD using the winch on the drill line spool skid. When the blocks got approximately 15 feet from the TD the cable started to pull tight. The driller stopped the hoist and gave it slack to try and straighten up the blocks. After he gave it slack he then proceed to start to pull on the blocks again. At this time the 9/16 cable slipped through the saddle clamps causing the clamps to go off in different directions. One of the saddle clamps flew under the TD striking the IP on his right hand. Drilling Near Miss EFST-D&C 6/4/2014 [Injury / Illness] [Property Damage] Crew was pulling the rotating head and had broken the stand at the tool joint. The driller instructed the crew to hook the bushing puller hooks into the master bushings and the d-ring over the top of the rotating head to hold a bind on the rotating head as he pulled stand through the rotating head with the top drive, stating that this was the way the JSA instructed to do the task. As the driller pulled against bushing puller, one of the hooks broke off and the other straightened out causing the bushing puller assem-bly to shoot approximately 10 foot in the air, landing next to the rotary table. All employees had moved from the area before pull-ing began. No injuries occurred in this incident. Further investigation revealed the JSA instructs to use a strap snubbed to the stump to pull against. Conversations around reviewing JSAs, the proper use of tools, and using the correct tool for the job were held with both crews. Estimated weight of the bushing puller at 10 pounds, dropping 10 feet, results in a joule impact of 135.63. Drilling Near Miss EFST-D&C 6/4/2014 [Falling Object] [Injury / Illness] [Property Damage] While stringing up hydraulic hoist line from rig floor to crown section. The sheave cable wasn't properly secured to man-lift, result-ing in the 5/8 line to fall approximately 60feet onto the rig floor. There were no personnel in immediate area, and buffer zone was established and honored at time of incident. There were no injuries, or damage to property. Drilling Near Miss EFST-D&C 6/5/2014 [Injury / Illness] [Property Damage] Crew was running production casing. The derrickman was operating the pipe wrangler and brought the joint in to the designated stopping point. He was being flagged from that point by a floorhand due to stands of drill pipe racked back on the driller side blocking his view. The driller was floating the single latch elevators in while simultaneously setting the slips. The floor hand no-ticed that the joint was shorter than the rest of the joints so he flagged the derrickman to skate the joint in more. Floorhand stated that he did not wave off the driller. As the joint came in and the elevators came down, the joint hung on the elevators before the floorhand could stop the derrickman. The collar end of the joint was pushed down causing the pin end to come up out of the trough. The pin end slid under the skate hood and out towards the end of the catwalk. The pin end came to rest on the ground on the off driller side of the catwalk and the collar end was wedged under the skate hood. The buffer zone was being honored during the operation and no injuries occurred as a result of this incident. Weight of the casing is 23#/ft @ 42.09' yields 968.07 lbs. Drop distance is 20 feet. Joule impact is 26,259.5 joules. Drilling Incident EFST-D&C 6/6/2014 [Injury / Illness] The IP was performing routine task and begin to overheat. The IP was removed from the job when he became dizzy and claimed he had vomited. The IP was taken to the safety advisors trailer where he was sit in front of a fan, given pedialyte, cool rag and water. He was monitored for two hours by the safety advisor and company man before being released to his direct supervisor. The IP was offered Axiom but refused treatment. A safety standown was held, everyone was gathered up and hydration and tak-ing breaks was discussed. There is plenty of water and electrolyte drinks for the employees in addition to a cooling trailer and shaded areas for breaks. Drilling Good Catch Event EFST-D&C 6/7/2014 [Property Damage] While performing area equipment inspection on shakers, Pit hand found grounding wire on shaker #2 and shaker # 3 had parted and disconnected from the motor mounted on top of the shakers. Pit hand reported to Rig Manager, Company Representative and HES of finding. The grounding wires were replaced / repaired.

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Page 5 Marathon Incidents….. WWDC—Weekly HES Newsletter

Drilling Good Catch Event EFST-D&C 6/7/2014 [Spill / LOPC] During observation of Diesel Transfer the Motor Man observed the 3rd Party Truck Driver attempt to use a Rock to bypass the Sight Glass Valve used to check the volume of Diesel in the Mud Diesel Tank. The Truck Driver had a JSA for the Task. The Driver explained this was the way he always did it. The Driver stated he was not informed of any incident involving the issue with using a rock to hold the Valve open. The MOC Safety Advisor reviewed the JSA and explained to the Driver about the Hazards and proper Job Steps to prevent any Incidents or Spills. The MOC Company Man and Pilot Supervisor were notified. The Pilot Supervisor will ensure the Truck Drivers know and understand the Proper Job Steps when Transferring Diesel when on Location. Drilling Incident EFST-D&C 6/8/2014 [Injury / Illness] While tripping drill pipe the derrick man was in the process of pulling a stand of pipe back on the board when he felt a slight pain in his lower back. As he continued his duties though out his tour the pain in his lower back increased. When he came off shift he reported to the rig manager who informed the Company man and HES advisor who evaluated his condition. Axiom was offered and refused at this time. The rig manager gave the IP ibuprophen and icy hot gel was applied to the affected area. The IP was informed to let supervisors know if his condition worsens throughout the day while at rest and he will be reevaluated before he comes back on shift for evening tower. Completions Incident EFST-D&C 6/4/2014 [Injury / Illness] Worker passed out after standing up from a seated position. The worker remained on the ground briefly, then stood up on his own and came to the safety office. Worker stated he felt fine after regaining his composure and wished to return to work. Sub-Contract company management transported worker to contracted medical facility by private vehicle. Worker stated he did not get to hot or have any injury and that he felt that he got up too fast. Worker also addressed the fact he had not slept well recently. Completions Incident EFST-D&C 6/7/2014 [Spill / LOPC] A worker was in the process of isolating downstream iron. The worker mistakenly opened a closed valve. The plug valve was un-der pressure from an inline separator. As the valve was opened, pressure was released to the hand adjustable manifold where another worker in the area was sprayed on the legs. The sprayed worker was uninjured but did change out clothing and washed the affected area with soap and water before returning to work. A safety stand down was held with workers on location to discuss awareness and communication. Spill was cleaned and disposed of properly by responsible contractor. Work resumed without fur-ther incident. Due to the nature of the spill (spray), 0.01 gals was used as measurement.

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Page 6 Marathon Incidents….. WWDC—Weekly HES Newsletter

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Page 7 Marathon Incidents….. WWDC—Weekly HES Newsletter

Near Miss, Tripped Near Draw-Works Events Leading Up to Near Miss Individual had completed taking inventory of equipment on location and then notified supervision that he was finished. He realized after discussing completion of work with rig manager and drilling supervi-sor, that he had failed to gather all information needed. He then passed through substructure near draw-works to gather remainder of information when incident occurred.

Incident Summary Third party contractor performing inventory was walking past the front

side of draw works and as he stepped down in front of drum, he tripped on raised metal bracing. He caught himself, however part of his hand crossed the plane between draw-works outer housing and draw-works guard. No part of his body contacted any rotating equip-ment and the individual was uninjured

Individual was in the process of walking in front of draw-works to-wards orange cone when he tripped over a skid pin.

The rig involved was a flex 3 which means that the draw-works are located on the ground next to the skid package.

The path chosen by this individual, was not appropriate for the work he was conducting and should have paid closer consideration to the ongoing work around him.

The individual stepped in between the skid pin connection which caused him to trip and fall towards the draw-works. The individuals immediate reaction was to grab the front frame of the draw-works outer housing to help prevent his fall.

The draw-works were in operation at the time the individuals hand crossed the plane between the outer housing and draw-works guard.

Causal Factors CF-1- Prior to the incident occurring, the individual had assumed he had completed all of his work duties and signed out. Shortly thereafter, the individual realized he had missed a few items and needed to look for a four outlet power bar. The individual failed to sign back in and make aware the HES advisor and Company Man that he would be on location CF-2- The path selected by the individual, included him taking a side stair-way near the draw-works which comprised of several trip hazards and moving equipment. The individual could have elected to use two different routes to reach his chosen destination CF-3- Individual failed to observe the multiple warnings/stickers that were already present near the draw-works which ex-plicitly detailed the potential dangers of the draw-works

Corrective Actions CA-1- Signage to be posted near draw-works pointing out potential hazards of work area. H&P has ordered signs displaying the message: “CAUTION do not walk in front of draw-works while drum is in motion CA-2- Additional guidance will be provided to all visitors on location ensuring familiarity of their whereabouts while on loca-tion. Both MOC Supervisors and HES Advisors will assist with ensuring ALL potential areas of access by contractors are fully understood

CA-3- Safety Alert will be distributed amongst all assets to raise awareness of potential hazard

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Page 8 Marathon Incidents….. WWDC—Weekly HES Newsletter

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Page 9 HAZARD HUNT….. WWDC—Weekly HES Newsletter

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Page 10 HAZARD HUNT….. WWDC—Weekly HES Newsletter

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Just Bad News

Page 11 Industry Incidents…. WWDC—Weekly HES Newsletter

North Dakota's Downside to the Oil Boom: Traffic Deaths

…the energy rush has also created a sharp jump in fatalities as the roads around Williston, Watford City, Dickinson, and Minot fill with com-mercial trucks linked to the oil industry.

Peruse federal statistics on the rate of highway traffic fatalities involving commercial trucks, and North Dakota “jumps right off the page,”…

Gas plant operator dies in Martin County accident

…discovered collapsed beside a spewing natural gas line…said there was no fire or any discovery of Hy-drogen Sulfide gas…

West Texas man dies in oilfield-related accident

…working Thursday on a large heater tank used to prepare oil for transport when it rolled onto a man. The 59-year-old man was pinned against another piece of equipment.

Portraits of an oil field injury

His entire body was pulled into part of the equipment, and he was badly injured, including losing his first two fingers on his right hand.

TRUCK ACCIDENT FATALITIES AND INJURIES ON RISE IN TEXAS ENERGY PRODUCING AREAS

an oilfield vehicle’s tire blew out, according to a NewsWest 9 re-port. The blowout caused the vehicle to cross a median and crash into a pickup truck.

It is worth remembering that the time of greatest gain in terms of wisdom and inner strength is often that of greatest difficulty.

~Dalai Lama

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Page 12 Industry Incidents…. WWDC—Weekly HES Newsletter

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Page 13 Industry Incidents…. WWDC—Weekly HES Newsletter

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Page 14 Industry Incidents…. WWDC—Weekly HES Newsletter

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Page 15 Sharing Safety…. WWDC—Weekly HES Newsletter

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Page 16 Sharing Safety…. WWDC—Weekly HES Newsletter

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How Successful People Manage Stress Stress is pervasive. Everybody's got some of it. And stress is idiosyncratic. What stresses out one person doesn't bother another person.

For example, when I was delivering my program on "Take This Job and Love It! Managing Stress and Balancing Life ... On and Off the Job" for IBM, I asked the audience members to write down what stressed them out. In a somewhat whimsical manner, their responses included such things as:

Bills travel through the mail at twice the speed of checks. The hardness of butter is directly proportional to the softness of the bread. You never really learn to swear until you learn to drive. If you think nobody cares, try missing a couple of payments. Success always occurs in private and failure in public.

Of course, we all got a good laugh out of that, but stress is not a laughing matter. Indeed,

1. Stress endangers your health, your relationships, your success, and even your peace of mind.

Two cardiologists ... Dr. Rosenman and Dr. Friedman ... made that abundantly clear in their research. They couldn't help but notice that most of the patients they saw were what they called "Type A" people who had one, two, or three heart attacks, and often times a fatal heart attack.

They said Type A people had two major characteristics.

One, they suffered from "hurry sickness." It was important for them to be someplace else than where they were at the moment and they couldn't wait to get there. They tended to be multi-taskers who would try to read the morning paper, watch the TV news, and chat with their families all at the same time ... and then be texting while driving to work. Type A's are extremely impatient, sit on the edge of their chairs, finish sentences for you, and have great difficulty in just plain relaxing.

Does any of that sound like you?

Or perhaps you have the second major characteristic of Type A people. You suffer from free-floating hostility or anxiety. You may not be angry at any one person or situation but angry at just about everything in life.

The anger comes out in a myriad of ways. Drumming your pencil on the desk during a staff meeting.

Stress is a mess you must address

Page 17

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Physically hitting a table or speaking with a clenched fist through clenched teeth. Or perhaps you're the kind of person who gets into line at one of the many fast-food establishments. You carefully examine the check-out lines to see which one is the shortest. You get into that line. Ten seconds go by and you figure it's no big deal. Twenty seconds go by and you begin to wonder if you picked the right line. Thirty seconds go by and you're angry at the restaurant for not putting on more help. Finally forty seconds into the wait you begin to think ... or even say out loud ... that you're never coming to this restaurant again.

You may be a full-fledged Type A person or have only a few of the characteristics. But this is important. Contrary to popular opinion, Rosenman and Friedman found that Type A's seldom rose to the top in a corporate hierarchy, not to mention all their other personal and professional relationships. The most successful people were able to manage their stress effectively ... for their own benefit and everyone around them.

So how do you do that? Of course, the simple answer is "let me teach you." Invite me to speak at one of your meetings and present my award-winning program, "Take This Job and Love It! Managing Stress and Preventing Burnout ... On and Off the Job."

But let me get you started down that path with a few tips right now.

2. Systematically eliminate the unnecessary.

That's right. Systematically eliminate as many unnecessary events, people, or activities from your life. Every one of those things carries a certain stress load with them.

You may need to say "no" to some things ... such as bringing work home with you, volunteering for five different charitable activities, or overprotecting your kids. I remember having to say "it's over" with a single mom I was dating many years ago because she could never relax, and as a result, infected everyone around her with her anxiety. For example, we couldn't even go to a movie without her getting up three or four times, walking out into the lobby, and calling the babysitter to check on her kids.

You may need to eliminate your perfectionism because that always carries a stress load with it. When I was speaking at Purina Nestle, Jeff Roark told me he was raised by a father who always said, "Anything worth doing is worth doing right!" He was taught to be a perfectionist by a perfectionist father.

Years later, Jeff heard Marion Wade, the founder of Service Master say, "Anything worth doing is worth doing half right." In effect, Wade was saying if you wait until conditions are perfect before you act, you may never start and you will almost always lose out on something good. Jeff told me, "As a recovering perfectionist, I now ask myself: 'Is this new idea or approach good enough to start getting some benefit out of it?' If it is, I go ahead and do it, figuring 'I can always make it better in version 2.0.'"

3. Consciously re-engineer the repetitive irritations.

You probably have some things in your life or your work that continue to bug you every day, every week, or at least on a fairly consistent basis. Then it's time to figure out some other time or some other way to handle this irritation.

For me, it used to bother me big time to waste any time whatsoever. I wanted to make every moment productive. So I never wanted to arrive at the airport too early and then sit around and wait. The result was leaving the office at the latest possible moment, rushing to the airport, hoping I wouldn't be stuck in traffic and miss my flight. It was crazy behavior that I allowed to happen hundreds of times in the early years of my career ... until I re-engineered that part of my life.

Now I leave my office at least two or three hours before my flight so I don't have to worry about traffic,

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the car breaking down, or a road being closed. I've always got enough time to use Plan B or C to get to the airport and catch my flight. And instead of being frustrated at the airport while having to wait at the gate for the plane to take off, I relish that time as a time to catch up on my e-mails or read another chapter in a book. It was a simple solution to a repetitive irritation that has paid off a thousand times.

My wife used to shop for groceries around 5:00 p.m. on a weeknight and would come home and talk about the long check-out lines, the cranky clerks coming to the end of their shifts, or the food items she wanted that were all sold out. It was a major stressor that happened at least once a week until she re-engineered that part of her life. After a two-minute chat with the customer service department at the grocery store, asking them about their quietest times, and after ten minutes of reflection on her own schedule, she found the perfect time to shop. It cut her time and stress in half.

What kinds of things are going on in your life or your work on a regular basis that stress you out? Think about how you can re-engineer that task.

4. Put things in perspective.

At the very moment you feel your stress level rising and your blood pressure elevating, STOP yourself for a second and put things in perspective. Ask yourself one question: "What difference will this stressor make five years from now?" Before a situation can be stressful, you must first perceive it as threatening your happiness or success. If you don't see it as threatening, you won't see it as any big deal and you won't get stressed out.

For example, if a coworker refuses to greet you in the morning and just walks by you with a grunt or diverted eyes, will that make any difference five years from now? Probably not. If your neighbor puts an ugly plastic pink flamingo in his front yard, will that make any difference five years from now? Probably not. So as they sing in the movie "Frozen," let it go.

On the other hand, if the stressor does indeed threaten your happiness or success, you should respond with appropriate assertiveness. When two people from a political group came knocking on my door, pushing a cause that would threaten the very nature of American democracy, my guest, 80-year-old Sister Margaret Schweiss, stood up to them. She clearly explained why she could never support their cause and asked them to leave. After all, she knew if that political group had its way, it would make a huge difference five years from now.

Stress is not a disease you catch like the common cold. Stress is a choice you make ... albeit sometimes unwittingly and unconsciously. But stress is something you can manage. And you can start with these tips.

ACTION:

Describe two regular irritations that you can re-engineer in your life so they become less stressful.

Reprinted with permission from Dr. Alan Zimmerman's Internet newsletter, the 'Tuesday Tip.' For your own personal, free sub-scription to the 'Tuesday Tip' as well as information on Dr. Zim-

merman's keynotes and seminars, go to http://www.drzimmerman.com/ or call 800-621-7881.

Make it a great week!

Dr. Alan Zimmerman

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