slots game protection and internal theft. slot cheats would turn a machine on it’s side if they...

SlotsSlotsGame Protection and Internal Game Protection and Internal

TheftTheft

SLOT CHEATS WOULD TURN A MACHINE ON IT’S SIDE IF THEY

THOUGHT THEY COULD GET AWAY WITH IT!

Slots ProtectionSlots Protection

In today’s world, we have to deal with both In today’s world, we have to deal with both the oldest and newest of cheating the oldest and newest of cheating techniques.techniques.

In the first part of this presentation, we will In the first part of this presentation, we will deal with old methods, still in operation, for deal with old methods, still in operation, for cheating coin-operated gaming devices cheating coin-operated gaming devices (slots).(slots).

Slots ProtectionSlots Protection

We will then phase in, through other, more We will then phase in, through other, more modern methods of cheating, and end up modern methods of cheating, and end up with Internal Theft in Slots.with Internal Theft in Slots.

Be aware that all of these methods, Be aware that all of these methods, together, demonstrate one thing:together, demonstrate one thing:

Slots Slots ProtectionProtection

No matter what technology is No matter what technology is developed, there will always be developed, there will always be

someone who will try, and probably someone who will try, and probably succeed, in figuring out succeed, in figuring out a way to get around ita way to get around it

SlugsSlugs

SlugsSlugs

Slugs are poor-quality approximations, Slugs are poor-quality approximations, cast in lead or other base metal, of a slot-cast in lead or other base metal, of a slot-machine token.machine token.They will be accepted generally into old or They will be accepted generally into old or poorly maintained machines.poorly maintained machines.Occasionally the slugger will force a coin Occasionally the slugger will force a coin acceptor, effectively breaking it, so that it acceptor, effectively breaking it, so that it will accept a slug or different denomination will accept a slug or different denomination coin or token.coin or token.

SlugsSlugs

Tells:Tells: Playing out of PocketsPlaying out of Pockets

Coin in from one pocket or bucket and winnings out Coin in from one pocket or bucket and winnings out into another pocket or bucketinto another pocket or bucket

Rubber-neckingRubber-necking

Separation of tokens from payoutsSeparation of tokens from payouts

Coins frequently fall through to trayCoins frequently fall through to tray

Catching coins as they fall into the trayCatching coins as they fall into the tray

Distinctive soundDistinctive sound

SlugsSlugs

SlugsSlugs

Preventive/Detection Procedures:Preventive/Detection Procedures:Consistent surveillance of slot areasConsistent surveillance of slot areas

Notification of suspicious players to Notification of suspicious players to Surveillance by Slots personnelSurveillance by Slots personnel

Hard Count notifies of slugs found in dropHard Count notifies of slugs found in drop

Slot floor and techs notify of slugs in Slot floor and techs notify of slugs in machinesmachines

Fix the coin acceptorsFix the coin acceptors

SlugsSlugs

Detection Techniques:Detection Techniques:Surveillance coverage & foot patrols by Surveillance coverage & foot patrols by slots and securityslots and security

Look for rubber-necksLook for rubber-necks

Establish dedicated coverage of areas being Establish dedicated coverage of areas being hithit

Review slots area tapes for suspectsReview slots area tapes for suspects

Counterfeit TokensCounterfeit Tokens


Tells:Tells:Maximum coin in , then cash out creditsMaximum coin in , then cash out creditsMinimal playMinimal playOn-and-off playOn-and-off playJDLRJDLRRubber-neckingRubber-neckingBrings tokens into the casino: plays from Brings tokens into the casino: plays from pockets or bag, frequently cashes out, pockets or bag, frequently cashes out, never buys tokensnever buys tokensFrequent cash-out, but still has tokens to Frequent cash-out, but still has tokens to playplay


Preventive/Detection ProceduresPreventive/Detection ProceduresDedicated coverage of high-action slotsDedicated coverage of high-action slots

Monitor high action players, fills and Monitor high action players, fills and jackpotsjackpots

Check by tech and hard count of the Check by tech and hard count of the machines and dropmachines and drop

Tighten up or repair the coin acceptorsTighten up or repair the coin acceptors


Detection TechniquesDetection TechniquesRoutinely check high action playersRoutinely check high action players

Monitor unknown high action playersMonitor unknown high action players

Determine a reason for hopper fillsDetermine a reason for hopper fills

Check in drop buckets of high-action Check in drop buckets of high-action machinesmachines

Shaved TokensShaved Tokens

In coin-operated slot machines, there is a device In coin-operated slot machines, there is a device which counts the coins as they run through the which counts the coins as they run through the payout chute by counting the number of times a payout chute by counting the number of times a beam of light is interrupted by the passing coins.beam of light is interrupted by the passing coins.

Shaved tokens do not interrupt this beam on Shaved tokens do not interrupt this beam on certain types of slot machines.certain types of slot machines.

The coins or tokens are reduced in diameter by The coins or tokens are reduced in diameter by as little as 3% or as much as 10%as little as 3% or as much as 10%


Light Emitter Light Receiver

Coin Chute

Sta

nd

ard

To

ken

Light ReceiverLight Emitter

Coin Chute

Sh

aved

To

ken

Shaved TokenStandard Token

Shaved TokensShaved TokensTells:Tells:

Rubber-neckingRubber-neckingSorting coin from payoutSorting coin from payoutFrequent cash-out of tokens, retaining one part of sortFrequent cash-out of tokens, retaining one part of sortCoins frequently fall through to trayCoins frequently fall through to trayBlockers/DistractersBlockers/DistractersCoin out doesn’t match win meterCoin out doesn’t match win meterFrequent cash-out of creditsFrequent cash-out of creditsShaved tokens found in drop during weigh/wrapShaved tokens found in drop during weigh/wrapSuspects will catch tokens as they are paid out of Suspects will catch tokens as they are paid out of machinemachineBrings tokens to the casino but does not buy themBrings tokens to the casino but does not buy them

Preventive/Detection Procedures:Preventive/Detection Procedures:Hard Count and/or Slots must report unusual Hard Count and/or Slots must report unusual sized tokens/coins and/or different sized tokens/coins and/or different denominations found in hopper or drop denominations found in hopper or drop

Slot Dept. must report hopper fills on any Slot Dept. must report hopper fills on any machine left unattendedmachine left unattended

Slot Dept. must report any machine filled 3 Slot Dept. must report any machine filled 3 times within a 24 hour periodtimes within a 24 hour period

Tighten up or repair the coin acceptorsTighten up or repair the coin acceptors


Detection TechniquesDetection TechniquesObserve rubber-neckersObserve rubber-neckersDetermine reason for unusual amount of fillsDetermine reason for unusual amount of fillsInvestigate reports of unusual sized coins Investigate reports of unusual sized coins and/or different denomination coins or and/or different denomination coins or tokenstokensCheck players who frequently cash-out coin Check players who frequently cash-out coin or creditsor creditsCheck payout meter to reel symbols for Check payout meter to reel symbols for correct payscorrect pays


Counterfeit CashCounterfeit Cash


No matter what changes the Treasury No matter what changes the Treasury Department makes in our bills, the counterfeiter Department makes in our bills, the counterfeiter is only one very short step behind, especially is only one very short step behind, especially with today’s computer technology.with today’s computer technology.

It is unfortunately very common for people to It is unfortunately very common for people to feed counterfeit bills through dirty or poorly feed counterfeit bills through dirty or poorly maintained or adjusted bill validators.maintained or adjusted bill validators.


Tells:Tells:Frequent input of cash, frequent cash-out Frequent input of cash, frequent cash-out of creditsof creditsMinimal and/or no playMinimal and/or no playPlayer or associate continuously at cage Player or associate continuously at cage or booth cashing outor booth cashing outUnknown player (does not use player card)Unknown player (does not use player card)Will return several times to a machine that Will return several times to a machine that accepts counterfeit moneyaccepts counterfeit money


Tells:Tells:Rubber-neckingRubber-necking

Bills will be rejected often, suspect will try Bills will be rejected often, suspect will try same bill repeatedlysame bill repeatedly

Counterfeit & good money will be kept Counterfeit & good money will be kept separate, bills into validator from one separate, bills into validator from one location and bills from cash-out to another.location and bills from cash-out to another.

Moves from machine to machine until one Moves from machine to machine until one is found that will accept the moneyis found that will accept the money

Preventive Procedures:Preventive Procedures:Investigate reports of counterfeit bills Investigate reports of counterfeit bills found by soft countfound by soft count

Contact Validator Unit manufacturer for Contact Validator Unit manufacturer for repair/tuning of unitsrepair/tuning of units

Preventive maintenance/cleaning of bill Preventive maintenance/cleaning of bill validatorsvalidators


Detection Techniques:Detection Techniques:

Review existing recordings to provide a Review existing recordings to provide a description of suspectsdescription of suspects

Dedicate coverage to machines where Dedicate coverage to machines where bills were foundbills were found


Payout Scams Payout Scams

There are a number of other scams that There are a number of other scams that focus on the payout mechanisms of slot focus on the payout mechanisms of slot machines.machines.

Payout ScamsPayout Scams

Tells:Tells:Coin payout meter does not match coin paid Coin payout meter does not match coin paid out.out.

Payout does not match symbols on reelPayout does not match symbols on reel

Player reaches up into payout chute to Player reaches up into payout chute to place/retrieve deviceplace/retrieve device

Hoppers found empty or near empty without Hoppers found empty or near empty without players presentplayers present

Rubber-neckingRubber-necking

Optic DevicesOptic Devices

Coin-operated slot machines have in the Coin-operated slot machines have in the payout chute, an optic coin counter, that payout chute, an optic coin counter, that works by counting the number of times a works by counting the number of times a coin interrupts a beam of light.coin interrupts a beam of light.

Devices have been designed that “fool” Devices have been designed that “fool” this counting device by shining a strong this counting device by shining a strong light into the receiver.light into the receiver.


Sh

aved

To

ken

Optic Device

Light ReceiverLight Emitter Light Receiver

Coin Chute

Co

inLight Emitter

Coin Chute

Co

in


Optic devices (known as Mini-Lights) must Optic devices (known as Mini-Lights) must be tailored exactly to a particular type of be tailored exactly to a particular type of machine: it is shaped exactly to be machine: it is shaped exactly to be inserted through the payout chute or other inserted through the payout chute or other opening.opening.


Tells:Tells:– Hand in unusual position in the payout trayHand in unusual position in the payout tray

Flexing fingers on the hand in the payout trayFlexing fingers on the hand in the payout tray

– Credit meter does not match number of coins paidCredit meter does not match number of coins paid– Pauses in payout meter while coins still fallingPauses in payout meter while coins still falling– Hopper empties without matching coin-out readerHopper empties without matching coin-out reader– Too many fillsToo many fills– Rubber-neckingRubber-necking– Two people working, one runs credit meter up and the Two people working, one runs credit meter up and the

other cashes out while the first one blocksother cashes out while the first one blocks– Machine requires fill but no player presentMachine requires fill but no player present

Optic devicesOptic devices

Prevention/Detection proceduresPrevention/Detection procedures– Visible foot patrols in coin machine areasVisible foot patrols in coin machine areas– Check coin-out meter against SDS systemCheck coin-out meter against SDS system– Consistent Surveillance patrolsConsistent Surveillance patrols– Check out unknown players (no player card)Check out unknown players (no player card)– Check people frequently cashing out coin, unusual Check people frequently cashing out coin, unusual

amounts of winamounts of win– Check out rubber-neckersCheck out rubber-neckers– Coverage of any coin machines with payout Coverage of any coin machines with payout

inconsistent with number of fillsinconsistent with number of fills

Shims and Other ManipulatorsShims and Other Manipulators

Other devices have been designed over Other devices have been designed over the years to fool or otherwise manipulate the years to fool or otherwise manipulate the coin-out chute, by holding it open.the coin-out chute, by holding it open.


Kickstand DeviceKickstand Device


Variations of the kickstandVariations of the kickstand


ShimsShims


Tells:Tells:– Hand in payout tray in unusual positionHand in payout tray in unusual position

Hand will be flexing during payoutHand will be flexing during payout

– Pauses in credit meter while coins are fallingPauses in credit meter while coins are falling– Too many fills on one machine or bank of Too many fills on one machine or bank of

identical machinesidentical machines– Fill required on machine with no player Fill required on machine with no player

presentpresent– Coin out does not match meterCoin out does not match meter


Prevention/Detection proceduresPrevention/Detection procedures– Visible foot patrols in coin machine areasVisible foot patrols in coin machine areas– Check coin-out meter against SDS systemCheck coin-out meter against SDS system– Consistent Surveillance patrols of coin machine areasConsistent Surveillance patrols of coin machine areas– Check out unknown players (no player card)Check out unknown players (no player card)– Check people frequently cashing out coin, unusual Check people frequently cashing out coin, unusual

amounts of winamounts of win– Check out rubber-neckersCheck out rubber-neckers– Coverage of any coin machines with payout Coverage of any coin machines with payout

inconsistent with number of fillsinconsistent with number of fills

Stuffing Coin ChutesStuffing Coin Chutes

This is definitely low-tech cheating.This is definitely low-tech cheating.

By stuffing a piece of paper, tape or a By stuffing a piece of paper, tape or a magnet into the end of the coin-out chute, magnet into the end of the coin-out chute, one can cause the last few coins of a one can cause the last few coins of a payout to stop in the chute.payout to stop in the chute.

Later, the cheater comes back and Later, the cheater comes back and removes the blockage, and a few coins will removes the blockage, and a few coins will fall out into his hand.fall out into his hand.


Tells:Tells:– Rubber-neckingRubber-necking– Payouts with no playPayouts with no play– Legitimate guests complain at change booth Legitimate guests complain at change booth

of short payoutof short payout– Hand in chute inserting the blockageHand in chute inserting the blockage– Hand in chute retrieving coin with no playHand in chute retrieving coin with no play


Tells:Tells:– Bits of paper or tape in payout trayBits of paper or tape in payout tray– Apparent random wandering through slots Apparent random wandering through slots

areas, no play but sits at several machines areas, no play but sits at several machines and puts hands into payout areaand puts hands into payout area

– Coins falling into tray with no credit-paid Coins falling into tray with no credit-paid registeringregistering

Preventive Procedures:Preventive Procedures:

Slot employees should check for Slot employees should check for blockages upon receiving reports of partial blockages upon receiving reports of partial or short paysor short pays

Slot employees should report individuals Slot employees should report individuals acting suspiciously to Surveillanceacting suspiciously to Surveillance



Detection techniquesDetection techniques

Surveillance patrols of Slots areasSurveillance patrols of Slots areas

Teamwork between Slots floor and Teamwork between Slots floor and SurveillanceSurveillance

ID suspicious individualsID suspicious individuals

Detection TechniquesDetection Techniques

Check out machines where guests Check out machines where guests complain of short payoutscomplain of short payouts

Monitor Slot areas for subjects casing or Monitor Slot areas for subjects casing or loitering aboutloitering about

Report to Security any subjects observed Report to Security any subjects observed attempting to reach into coin chutesattempting to reach into coin chutes


Manipulation of Play Buttons to Alter PayoutManipulation of Play Buttons to Alter Payout

Tells:Tells:Rubber-neckingRubber-neckingPlaces hand at payout chute to disguise Places hand at payout chute to disguise amount of or manipulate payoutamount of or manipulate payoutPayout does not respond to symbols on Payout does not respond to symbols on machinemachineWins consistently and cashes out frequentlyWins consistently and cashes out frequentlyDisproportionate number of jackpotsDisproportionate number of jackpotsMachine loses money consistentlyMachine loses money consistently


Tells:Tells:

Display shows unusual activity, such as jumping Display shows unusual activity, such as jumping rapidly between Help and other displaysrapidly between Help and other displays

Abnormal amount of hopper fillsAbnormal amount of hopper fills

Same individuals consistently play and winSame individuals consistently play and win

Expert input of coins or use of play/credit Expert input of coins or use of play/credit buttonsbuttons

Machine constantly being played by suspicious Machine constantly being played by suspicious individualsindividuals


Preventive Procedures:Preventive Procedures:Slots must report machines that are Slots must report machines that are consistent losersconsistent losersSlots must report machines with 3 hopper Slots must report machines with 3 hopper fills in 24 hour periodfills in 24 hour periodInvestigate machines with same player Investigate machines with same player returning and winningreturning and winningInvestigate machines at which unusual Investigate machines at which unusual activity occursactivity occurs



Investigate machines that are consistent Investigate machines that are consistent losers or abnormal amount of fillslosers or abnormal amount of fills

Monitor rubber-neckers and unusual playMonitor rubber-neckers and unusual play

Check players who display expert playing Check players who display expert playing techniquestechniques

Investigate players who have unusual Investigate players who have unusual items by machineitems by machine

Coin-In ScamsCoin-In Scams

Just like the optic and other devices used Just like the optic and other devices used to fool the payout section of the machine, to fool the payout section of the machine, other devices have been designed to fool other devices have been designed to fool the coin acceptors.the coin acceptors.– ClickerClicker– StringingStringing– Breaking acceptorBreaking acceptor


Tells:Tells:– Hands at coin slot in unusual position, or Hands at coin slot in unusual position, or

unusual motionsunusual motions– Rubber-neckingRubber-necking– Coin-in/out meter does not match with Coin-in/out meter does not match with

inventoryinventory– BlockersBlockers


ClickerClicker


A “Stringer” operates much the same way: A “Stringer” operates much the same way: a piece of monofilament fishing line (or a piece of monofilament fishing line (or braided line called Spiderwire) is glued to braided line called Spiderwire) is glued to a coin, which is put into the coin acceptor a coin, which is put into the coin acceptor and pulled out multiple times, causing the and pulled out multiple times, causing the acceptor to count many coins.acceptor to count many coins.


Another way of fooling the coin acceptor is Another way of fooling the coin acceptor is sometimes done for slugs or coins or sometimes done for slugs or coins or tokens of different denomination.tokens of different denomination.By slamming a token into the acceptor, it By slamming a token into the acceptor, it can sometimes be damaged in such a way can sometimes be damaged in such a way that it will accept almost any coin.that it will accept almost any coin.Another way of fooling it has been to use a Another way of fooling it has been to use a drink straw to slide a coin through the drink straw to slide a coin through the acceptor.acceptor.


Fast-feeder:Fast-feeder:

The final method we will speak about is not The final method we will speak about is not considered cheating in many jurisdictions.considered cheating in many jurisdictions.

The perpetrator takes advantage of a poorly The perpetrator takes advantage of a poorly adjusted or dirty coin acceptor, or one of low adjusted or dirty coin acceptor, or one of low quality.quality.

By feeding coins through very rapidly, the By feeding coins through very rapidly, the acceptor can be fooled into counting more than acceptor can be fooled into counting more than are fed.are fed.


Fast-feeder Tells:Fast-feeder Tells:– Arranging coins or tokens in hand to fall Arranging coins or tokens in hand to fall

rapidly through the acceptorrapidly through the acceptor– Little or no play, immediate cash-outLittle or no play, immediate cash-out– Returns again to the same machineReturns again to the same machine– Often will feed the coins back through and Often will feed the coins back through and

cash out againcash out again– Rubber-neckingRubber-necking

Counterfeit TicketsCounterfeit Tickets

Tickets (TITO vouchers) can be Tickets (TITO vouchers) can be counterfeited and cashed in at change counterfeited and cashed in at change booths and the cage. booths and the cage.

To a criminal, they are as good as cash, To a criminal, they are as good as cash, provided he can turn them inprovided he can turn them in..


In order for this scam to work, the cage or In order for this scam to work, the cage or change-booth cashier must be very lax in change-booth cashier must be very lax in his or her procedures.his or her procedures.

The scammer will scout to find a place and The scammer will scout to find a place and a person who does not first verify every a person who does not first verify every ticket through the computer system.ticket through the computer system.


The next step is to acquire a valid ticket, The next step is to acquire a valid ticket, which is scanned into a computer. which is scanned into a computer.

The computer file is duplicated and parts The computer file is duplicated and parts of it are changed, including the value and of it are changed, including the value and other information.other information.

Several tickets are printed. Several tickets are printed.


The scammer then goes to the casino during The scammer then goes to the casino during a busy period, gets several valid vouchers, a busy period, gets several valid vouchers, and hands them all to a cashier at once, and hands them all to a cashier at once, usually when several people are waiting in usually when several people are waiting in line.line.

He already knows this cashier will not scan He already knows this cashier will not scan the tickets prior to cashing. He gets his money the tickets prior to cashing. He gets his money and leaves the casino immediately, as it will and leaves the casino immediately, as it will be only moments before the cashier discovers be only moments before the cashier discovers the scam.the scam.


This scam requires only two things to This scam requires only two things to operate:operate:– First and most important, First and most important, a lazy or careless a lazy or careless

cashiercashier– A computer, scanner, and printer for creating A computer, scanner, and printer for creating

the tickets (all available on the open market)the tickets (all available on the open market)– A third item that helps the scammer is to be A third item that helps the scammer is to be

able to steal valid blank vouchers on which to able to steal valid blank vouchers on which to print the ticketsprint the tickets


Tells:Tells:– Individual feeding money into a slot machine Individual feeding money into a slot machine

and cashing without play, possibly on several and cashing without play, possibly on several machinesmachines

– Same individual cashing several tickets at Same individual cashing several tickets at once at cage or change boothonce at cage or change booth

– Suspect will be in a hurry, and may scout the Suspect will be in a hurry, and may scout the area for security or suits prior to cashingarea for security or suits prior to cashing

– Cashier is not scanning each ticket prior to Cashier is not scanning each ticket prior to paying outpaying out


Preventive Procedures:Preventive Procedures:– Require that all TITO vouchers be scanned Require that all TITO vouchers be scanned

and checked in the computer prior to cashing. and checked in the computer prior to cashing. Drill thisDrill this into your cashiers into your cashiers

– Suspicious persons: Both Surveillance and Suspicious persons: Both Surveillance and Slots floor personnel watch for people feeding Slots floor personnel watch for people feeding machines and cashing without playmachines and cashing without play

– Safeguard supplies of blank TITO vouchers Safeguard supplies of blank TITO vouchers from theftfrom theft


Detection Techniques:Detection Techniques:– Review cage/booth tapes for ID of suspect Review cage/booth tapes for ID of suspect

when counterfeit tickets are foundwhen counterfeit tickets are found– Suspect multiple ticket transactions when Suspect multiple ticket transactions when

cashier has history of skipping the scan.cashier has history of skipping the scan.

Manual VouchersManual Vouchers

This is a false-claim scam.This is a false-claim scam.

When ticket printers fail, a manually When ticket printers fail, a manually printed or hand-written TITO voucher can printed or hand-written TITO voucher can be generated in many systemsbe generated in many systems


These manual vouchers can be scammed, These manual vouchers can be scammed, by getting the manual voucher made and by getting the manual voucher made and then cashing both the originally printed then cashing both the originally printed voucher and the manually generated voucher and the manually generated duplicate.duplicate.

This scam also requires a gullible cashier This scam also requires a gullible cashier or two, and a carelessly checked TITO or two, and a carelessly checked TITO printerprinter


Tells: Tells: – Player claims no ticket was generatedPlayer claims no ticket was generated– Machine shows a ticket was printed, but no Machine shows a ticket was printed, but no

evidence of printer failureevidence of printer failure


Preventive Procedures:Preventive Procedures:– For all manually generated tickets, whether printed or For all manually generated tickets, whether printed or

handwritten, get the player’s namehandwritten, get the player’s name– Require that for handwritten tickets, both a tech and a slots Require that for handwritten tickets, both a tech and a slots

manager sign for itmanager sign for it– For machine generated duplicates, the same signatures should For machine generated duplicates, the same signatures should

be requiredbe required– Require that the manual ticket be scanned and checked in the Require that the manual ticket be scanned and checked in the

computer like any other for cashing outcomputer like any other for cashing out– Require that the original ticket printed (or not) is cancelled in the Require that the original ticket printed (or not) is cancelled in the

system prior to issuing a manual ticket system prior to issuing a manual ticket – For sizable amounts, require Surveillance coverage review For sizable amounts, require Surveillance coverage review

before generating a ticket.before generating a ticket.


This scan also be an internal scam, This scan also be an internal scam, whereby a floorperson, supervisor or tech whereby a floorperson, supervisor or tech generates a manual ticket and hands off to generates a manual ticket and hands off to another person to cash. another person to cash.

Prevention: require notification to Prevention: require notification to Surveillance on generation AND cashing Surveillance on generation AND cashing out of manually generated payout out of manually generated payout vouchers.vouchers.

Counterfeit currency on ticket paperCounterfeit currency on ticket paper

Recently there has been a scam where a Recently there has been a scam where a person printed cash facsimiles on TITO person printed cash facsimiles on TITO paperpaper

How this worked is not fully understood, How this worked is not fully understood, but probably required a poorly maintained but probably required a poorly maintained validator to accomplish.validator to accomplish.

Counterfeit currency on TITO paperCounterfeit currency on TITO paper

The tells and prevention/detection would The tells and prevention/detection would be the same as for any other counterfeitbe the same as for any other counterfeit

Modern Cash-in ScamsModern Cash-in Scams

Several more scams have been designed Several more scams have been designed to work on the cash-in function on slots.to work on the cash-in function on slots.

Zip StripsZip Strips

Scams have been designed to allow Scams have been designed to allow “players” to feed currency into a bill “players” to feed currency into a bill acceptor, then pull the bill out of the acceptor, then pull the bill out of the machine and retain the creditsmachine and retain the credits

These are called Zip Strips, and there are These are called Zip Strips, and there are several variationsseveral variations


Tells:Tells:– Unusual activity at bill validatorUnusual activity at bill validator– BlockersBlockers– Count on currency in the can does not match Count on currency in the can does not match

machine recordsmachine records– Minimum or no playMinimum or no play– Once this scam is successful, the scammers Once this scam is successful, the scammers

will return to the same area and machines, as will return to the same area and machines, as not all BV acceptors will work for thisnot all BV acceptors will work for this


Preventive ProceduresPreventive Procedures– Surveillance and floor people alert for unusual activity Surveillance and floor people alert for unusual activity

with bill validatorswith bill validators– When cash counts come up short against machine When cash counts come up short against machine

records, review available surveillance coverage for records, review available surveillance coverage for unusual activity and suspect IDs.unusual activity and suspect IDs.

– Slots execs should contact the manufacturers and get Slots execs should contact the manufacturers and get the BV acceptors repaired, updated or replacedthe BV acceptors repaired, updated or replaced

Radio DeviceRadio Device

This is a false-claim scamThis is a false-claim scamThere are some bill acceptors which can be There are some bill acceptors which can be jammed by a relatively powerful radio jammed by a relatively powerful radio transmitter, causing a time-out.transmitter, causing a time-out.the person watches until a player puts a bill in the person watches until a player puts a bill in the machine, then waits for the player to leave.the machine, then waits for the player to leave.He then times out the validator with a hand-held He then times out the validator with a hand-held radio, and makes a claim that his bill ($20, $100, radio, and makes a claim that his bill ($20, $100, whatever) was eaten by the machine. The can is whatever) was eaten by the machine. The can is checked and his claim is validated.checked and his claim is validated.


Tells:Tells:– Time-out on bill validatorTime-out on bill validator– Unusual activity near the validator prior to the Unusual activity near the validator prior to the

time-outtime-out– Possible blockersPossible blockers– Individual moving in on a machine right after a Individual moving in on a machine right after a

player leaves.player leaves.


Preventive ProceduresPreventive Procedures– Check machine records on any claims that Check machine records on any claims that

acceptors ate the money. acceptors ate the money. – Review machine records for the last five bills, Review machine records for the last five bills,

and see what play was done and whether and see what play was done and whether play or cash-out occurred after the last billplay or cash-out occurred after the last bill

– Machine records should show that a bill was Machine records should show that a bill was accepted for the last one, and no play accepted for the last one, and no play afterward, if the claim is validafterward, if the claim is valid


Detection:Detection:– Investigate unusual people watchersInvestigate unusual people watchers– Review available surveillance coverage if Review available surveillance coverage if

machine records are questionablemachine records are questionable– Tell the claimer as a routine matter that Tell the claimer as a routine matter that

Surveillance is reviewing their coverage of the Surveillance is reviewing their coverage of the areaarea

– Be aware of people carrying radiosBe aware of people carrying radios

Credit Meter DevicesCredit Meter Devices

Devices exist which are claimed to be able Devices exist which are claimed to be able to run up, very fast, the numbers on some to run up, very fast, the numbers on some kinds of credit meterskinds of credit meters

The scam is obvious: put a little money in, The scam is obvious: put a little money in, run up the meter and cash outrun up the meter and cash out

Credit Meter BlasterCredit Meter Blaster

Credit Meter BlasterCredit Meter Blaster

Ad for this device on the internet:Ad for this device on the internet: GAMBLING MACHINE JACKPOTTER & CREDIT GAMBLING MACHINE JACKPOTTER & CREDIT

SIGNALER MICRO EDITIONSIGNALER MICRO EDITION This device used to This device used to manipulate all kinds of gambling machines including manipulate all kinds of gambling machines including video slots, video poker, video blackjack, fruit, video slots, video poker, video blackjack, fruit, electromechanical slot machines, etc. Tested on different electromechanical slot machines, etc. Tested on different machines with positive results including: credits added, machines with positive results including: credits added, larger payouts, and the outright emptying of entire larger payouts, and the outright emptying of entire machine contents. This concealable device can be machine contents. This concealable device can be placed in an ordinary handbag, camera case, pocket, placed in an ordinary handbag, camera case, pocket, etc... etc... So small, it will fit in a pack of cigarettes, So small, it will fit in a pack of cigarettes, including the battery, and still have room for several including the battery, and still have room for several cigarettes!!!cigarettes!!! Powered by a standard 9 volt battery. Powered by a standard 9 volt battery.

Credit Meter DevicesCredit Meter Devices

Key Fob Device:Key Fob Device:

This This completely remote-controlled devicecompletely remote-controlled device affects the affects the coin mechanism and hopper payout counters on modern coin mechanism and hopper payout counters on modern post-1996 machines. It will increase credits as well as post-1996 machines. It will increase credits as well as increase payouts making it so you can literally EMPTY a increase payouts making it so you can literally EMPTY a machine in as little as 15 minutes of play. The device machine in as little as 15 minutes of play. The device emits a variable, invisible signal from the key-chain emits a variable, invisible signal from the key-chain transmitter all done remotely without contact to the target transmitter all done remotely without contact to the target machine. In fact, it affects ONLY the machine you are machine. In fact, it affects ONLY the machine you are playing, as the signal is directional. The signal is playing, as the signal is directional. The signal is completely undetectable by current security measures. completely undetectable by current security measures. The unit is powered by a mini 12 volt battery commonly The unit is powered by a mini 12 volt battery commonly available at most retail, electronics, and convenience available at most retail, electronics, and convenience stores. stores.

Credit meter deviceCredit meter device

TellsTells– Little or no play, large cash out with no Little or no play, large cash out with no

jackpots showing on Slots computer systemjackpots showing on Slots computer system– Unusual activity near the slot machine faceUnusual activity near the slot machine face– Coin out does not match play recordsCoin out does not match play records– Possible blockersPossible blockers

Credit Meter DeviceCredit Meter Device

Preventive Procedures:Preventive Procedures:– Consistent video, security and slots foot Consistent video, security and slots foot

patrols of slots areaspatrols of slots areas– Investigate remotely anyone who appears to Investigate remotely anyone who appears to

cash out too often and too much for short playcash out too often and too much for short play– Communication from Slots floor to Communication from Slots floor to

Surveillance: TEAMWORKSurveillance: TEAMWORK

High-Tech ScamHigh-Tech Scam

Injecting Chips with false informationInjecting Chips with false information

Tells:Tells:New/unknown playerNew/unknown player

Blockers/Distractors blocking camera anglesBlockers/Distractors blocking camera angles

Substantial jackpot over $30,000 -usually a Substantial jackpot over $30,000 -usually a progressiveprogressive

Must open machineMust open machine


Dedicated coverage of large-jackpot Dedicated coverage of large-jackpot machines and progressive banksmachines and progressive banks

Hold large jackpot payouts until Hold large jackpot payouts until Surveillance reviews tape completelySurveillance reviews tape completely

Tell the winner that Surveillance is Tell the winner that Surveillance is reviewing the coverage.reviewing the coverage.

Injecting Chips with False InformationInjecting Chips with False Information


Review recordings of the area thoroughly, Review recordings of the area thoroughly, including at least half an hour prior to the including at least half an hour prior to the win.win.

Injecting Chips with False InformationInjecting Chips with False Information

Distract & GrabDistract & Grab

Wherever there is money, there are Wherever there is money, there are people trying to steal it. Distract and Grab people trying to steal it. Distract and Grab scams include:scams include:– Bucket theftBucket theft– Purse (and other belongings) theftPurse (and other belongings) theft– Cashing and stealing the credits on a Cashing and stealing the credits on a

machinemachine– Major theft from casino patronsMajor theft from casino patrons


Theft from your patrons makes the casino Theft from your patrons makes the casino a victim: Each time one of your players a victim: Each time one of your players gets ripped off, you lose future customers.gets ripped off, you lose future customers.


Tells:Tells:– Lone individuals moving around casino floor, Lone individuals moving around casino floor,

not playing, and checking out the playersnot playing, and checking out the players– Small groups entering together, then splitting Small groups entering together, then splitting

up and re-forming as a group.up and re-forming as a group.– Individuals walking about with coins in hand, Individuals walking about with coins in hand,

looking at playerslooking at players– JDLRJDLR


Tells:Tells:– Sloppy appearanceSloppy appearance– Don’t fit customer profileDon’t fit customer profile– Watching players, not looking at machinesWatching players, not looking at machines– Avoiding security and other employeesAvoiding security and other employees– Approach slot players and engage in Approach slot players and engage in

conversation or toss coins on the floorconversation or toss coins on the floor– JDLRJDLR

Distract & GrabsDistract & Grabs

Preventive Procedures:Preventive Procedures:Report suspicious non-playing people to security Report suspicious non-playing people to security for approach and IDfor approach and IDEscort out or 86 subjects who roam or loiter Escort out or 86 subjects who roam or loiter about the slot areasabout the slot areasTrain Slots employees to approach and greet Train Slots employees to approach and greet subjects and /or report to Surveillancesubjects and /or report to SurveillanceAll thefts from persons should be reported to All thefts from persons should be reported to surveillance for tape review and possible ID of surveillance for tape review and possible ID of suspectssuspects

Distract & GrabsDistract & Grabs


Patrol Slots and other areas for subjects Patrol Slots and other areas for subjects casing or loitering casing or loitering

Review tapes of all thefts to identify Review tapes of all thefts to identify subjects for future responsesubjects for future response

Employee ImpersonatorsEmployee Impersonators

Tells: Tells:

Dressed as or similar to casino employeesDressed as or similar to casino employees

Roaming Slot areas without playingRoaming Slot areas without playing

Approaches players, obtains cash, coin, Approaches players, obtains cash, coin, tokens or tickets and then exits propertytokens or tickets and then exits property



Train Slot employees to approach and Train Slot employees to approach and greet subjects and /or report to greet subjects and /or report to SurveillanceSurveillance

Review tapes of reported thefts for Review tapes of reported thefts for suspectssuspects

86 subjects whenever possible86 subjects whenever possible



Patrol Slots areas for subjects casing or Patrol Slots areas for subjects casing or loitering loitering

Monitor subjects who are dressed similar Monitor subjects who are dressed similar to Slot employeesto Slot employees

Review recordings of reported incidents to Review recordings of reported incidents to identify suspects for future responseidentify suspects for future response

““Professional” PlayersProfessional” Players

Also known as “slots advantage players”Also known as “slots advantage players”

Frequenting banks with “predictable” Frequenting banks with “predictable” jackpots, progressivesjackpots, progressives

This is This is notnot an illegal activity an illegal activity

Their only disadvantage occurs when they Their only disadvantage occurs when they discourage other guests from playing the discourage other guests from playing the machinesmachines


Techniques: Techniques: – Occupy a whole bank of machines when they Occupy a whole bank of machines when they

think the jackpot is likely to hitthink the jackpot is likely to hit– Discourage non-team members from playDiscourage non-team members from play– Operate from a common bankroll, split Operate from a common bankroll, split

winningswinnings– Use of “cash-back” comps whenever possibleUse of “cash-back” comps whenever possible– Often several players using the same player Often several players using the same player

club account to build comp pointsclub account to build comp points


Tells:Tells:

All machines of type in constant playAll machines of type in constant play

Players are adept at putting coins or bills Players are adept at putting coins or bills into acceptor, using credit buttons, playing into acceptor, using credit buttons, playing machinemachine

Players appear to be locals and are Players appear to be locals and are familiar with the casino environment, familiar with the casino environment, policies & procedurespolicies & procedures


Preventive procedures:Preventive procedures:

Signage preventing team playSignage preventing team play

Remove machines if not profitableRemove machines if not profitable

86 individuals who bully or otherwise 86 individuals who bully or otherwise discourage other guests from playdiscourage other guests from play



Investigate why specific types of machines Investigate why specific types of machines are attracting professional playersare attracting professional players

Monitor players to determine methods of Monitor players to determine methods of playplay

Obtain Slot statistics to determine machine Obtain Slot statistics to determine machine profitabilityprofitability

Direct TheftDirect Theft

Often the most obvious method of theft is Often the most obvious method of theft is neglected: breaking into the machine to neglected: breaking into the machine to steal the moneysteal the money

Vulnerable areas:Vulnerable areas:– Coin operated slots: drop area, hoppersCoin operated slots: drop area, hoppers– Bill validatorsBill validators– Booths and slots banksBooths and slots banks

Direct Theft: MachinesDirect Theft: Machines

Tells:Tells:– Often two or more people, a lookout and the Often two or more people, a lookout and the

person who breaks inperson who breaks in– Machine candle litMachine candle lit– Person seated but not playing the machinePerson seated but not playing the machine– Avoiding attention of security and Slots floor Avoiding attention of security and Slots floor

personnelpersonnel– Can be off-duty or ex-employees who did not Can be off-duty or ex-employees who did not

turn in keysturn in keys


Tells:Tells:

Illegal drop door or illegal machine entry signalIllegal drop door or illegal machine entry signal

Drop Door Open signal at unusual time of day Drop Door Open signal at unusual time of day without prior notification from Slot Departmentwithout prior notification from Slot Department

Suspicious Individuals loitering in drop areasSuspicious Individuals loitering in drop areas

Unsecured and/or broken drop door or lockUnsecured and/or broken drop door or lock

Drop crew leaves behind drop bucket or Drop crew leaves behind drop bucket or validator canvalidator can

Preventive ProceduresPreventive Procedures::

Utilize recessed drop locksUtilize recessed drop locks

Maintain drop securityMaintain drop security

Slots must report any broken drop door, Slots must report any broken drop door, suspicious circumstances or individualssuspicious circumstances or individuals

Slots must strictly monitor Slot Data Slots must strictly monitor Slot Data System (SDS) for drop alarmsSystem (SDS) for drop alarms



Preventive Procedures:Preventive Procedures:Missing keys must be reportedMissing keys must be reportedSlots personnel maintain alertness and Slots personnel maintain alertness and reports suspicious individuals to reports suspicious individuals to SurveillanceSurveillanceSurveillance maintains SDS monitor and Surveillance maintains SDS monitor and investigates illegal machine openingsinvestigates illegal machine openings– For this to work, ALL slots personnel must For this to work, ALL slots personnel must

ALWAYS use machine entry cardsALWAYS use machine entry cards


Monitor Slot Data System (SDS) and Monitor Slot Data System (SDS) and investigate drop door or illegal entry alarmsinvestigate drop door or illegal entry alarms

Enforce required drop security proceduresEnforce required drop security procedures

Monitor drop for suspicious circumstances Monitor drop for suspicious circumstances or individualsor individuals

Ensure drop buckets and validator cans are Ensure drop buckets and validator cans are picked up and doors are securedpicked up and doors are secured


Direct Theft: BoothsDirect Theft: Booths

There is also the even more direct method There is also the even more direct method of stealing from complacent or distracted of stealing from complacent or distracted change persons in the booth.change persons in the booth.


And then, there is always armed robbery.And then, there is always armed robbery.

Tells:Tells:

Distracted cashierDistracted cashier

Individual avoids area when security is Individual avoids area when security is nearnear

Hands inside the booth areaHands inside the booth area

Frantic activity in the boothFrantic activity in the booth




Visible Security presenceVisible Security presence

Cameras visible and in position to ID Cameras visible and in position to ID anyone at the windowanyone at the window

Alertness of booth personnelAlertness of booth personnel

Wide counters and other barriers to keep Wide counters and other barriers to keep money out of reach from outsidemoney out of reach from outside

Quick Change ArtistsQuick Change Artists

Tells:Tells:

Attempts to confuse cashier with more Attempts to confuse cashier with more than one transaction at a timethan one transaction at a time

Sleight of hand move, changing one bill for Sleight of hand move, changing one bill for anotheranother

Or leaves booth window and returnsOr leaves booth window and returns

Claims to have been given lower Claims to have been given lower denomination than receiveddenomination than received

Con ArtistCon Artist



Cashiers perform and complete one Cashiers perform and complete one transaction at a timetransaction at a time

Alert Supervisor Immediately for count Alert Supervisor Immediately for count down of bank prior to giving subject any down of bank prior to giving subject any moneymoney

Tell the person claiming that Surveillance Tell the person claiming that Surveillance is reviewing the video of the transactionis reviewing the video of the transaction



Review videotape of all reported short Review videotape of all reported short change incidents to identify suspectchange incidents to identify suspect

Release photos of subject to Security and Release photos of subject to Security and Slots Managers and cashiersSlots Managers and cashiers

ID suspects who don’t want to wait for a ID suspects who don’t want to wait for a Surveillance reviewSurveillance review

INTERNAL THEFTINTERNAL THEFT

Slots DepartmentSlots Department

Internal TheftInternal Theft

With the newer, high-tech safeguards, it With the newer, high-tech safeguards, it nearly nearly requiresrequires the collusion and the collusion and conspiracy of an inside person, an conspiracy of an inside person, an employee of the casino, in order to employee of the casino, in order to successfully perpetrate a scam.successfully perpetrate a scam.


In most cultures in the world today, it In most cultures in the world today, it requires an extreme amount of stress, or a requires an extreme amount of stress, or a completely unethical person, to perpetrate completely unethical person, to perpetrate fraud or theft upon the employer—the fraud or theft upon the employer—the person upon whom one’s living depends.person upon whom one’s living depends.


Now let’s look at a few of the ways that Now let’s look at a few of the ways that internal theft can be, and has been, internal theft can be, and has been, accomplished in casinos.accomplished in casinos.

False JackpotsFalse Jackpots

By creating and paying a jackpot that does By creating and paying a jackpot that does not in fact exist, the Slots employee hopes not in fact exist, the Slots employee hopes to “lose” the money and paper trail to “lose” the money and paper trail amongst legitimate payoffs.amongst legitimate payoffs.


Tells:Tells:Required number of personnel not present Required number of personnel not present at jackpotat jackpotJackpot not located at machine listed on Jackpot not located at machine listed on Slot system and/or paperworkSlot system and/or paperworkSignatures of verifying personnel not Signatures of verifying personnel not legible or identifiablelegible or identifiableJackpot form not signed at location of Jackpot form not signed at location of jackpotjackpot



Strictly enforce slot jackpot proceduresStrictly enforce slot jackpot procedures

Surveillance should be notified of large Surveillance should be notified of large jackpots for verificationjackpots for verification



Audit jackpot procedures routinely and Audit jackpot procedures routinely and consistentlyconsistently

Watch for slot employees with expensive Watch for slot employees with expensive habits (gambling, etc.) or living outside habits (gambling, etc.) or living outside their meanstheir means

False Hopper FillsFalse Hopper Fills

Filling out the paperwork for a fill, and then Filling out the paperwork for a fill, and then diverting either the bag of coin or other diverting either the bag of coin or other cash to cover it.cash to cover it.This is relatively easy for a slots This is relatively easy for a slots floorperson or a supervisor.floorperson or a supervisor.In the past, a supervisor inserted the In the past, a supervisor inserted the paperwork for a fill amongst jackpot slips paperwork for a fill amongst jackpot slips for a booth attendant, and was issued the for a booth attendant, and was issued the cash for a fill as if it were a jackpot.cash for a fill as if it were a jackpot.


Tells:Tells:

Required number of personnel not present at fillRequired number of personnel not present at fill

Fill not located at machine listed on Slot Data Fill not located at machine listed on Slot Data System (SDS) and/or paperworkSystem (SDS) and/or paperwork

Signatures of verifying personnel not legible or Signatures of verifying personnel not legible or identifiableidentifiable

Fill slip not signed at location of fillFill slip not signed at location of fill

Coin for fill not placed directly into hopperCoin for fill not placed directly into hopper

Fill bag opened prior to arrival at machineFill bag opened prior to arrival at machine


Strictly enforce Slots Fill ProcedureStrictly enforce Slots Fill Procedure

Surveillance should be notified of fills for Surveillance should be notified of fills for high denomination machines for high denomination machines for verificationverification

Surveillance should be notified of any Surveillance should be notified of any machines with three fills in 24 hour periodmachines with three fills in 24 hour period



Audit fill procedures routinely and Audit fill procedures routinely and consistentlyconsistently


Cashier/Changeperson TheftCashier/Changeperson Theft

Tells:Tells:Unauthorized counting of bankUnauthorized counting of bankCounting and manipulating funds in bankCounting and manipulating funds in bankRolls or racks of coins or tokens short, Rolls or racks of coins or tokens short, cashier often handling rollscashier often handling rollsRacks of high-denomination tokens short, Racks of high-denomination tokens short, sometimes pushed to back of banksometimes pushed to back of bankRemoving coins from coin bag Removing coins from coin bag Bags not weighed when sentBags not weighed when sentComplaints by customersComplaints by customers


TellsTellsCoin cans missing roll, placed behind other cansCoin cans missing roll, placed behind other cansStraps of currency short, positioned in back of drawerStraps of currency short, positioned in back of drawerOut-going cashier enters amount of funds counted by in-Out-going cashier enters amount of funds counted by in-coming cashiercoming cashierHands to body without clearingHands to body without clearingClosed hand after entry into drawerClosed hand after entry into drawerMoney set aside in drawer separate from other fundsMoney set aside in drawer separate from other fundsMarkers (coins, clips, etc.) set aside after some Markers (coins, clips, etc.) set aside after some transactionstransactionsCovering money with paperwork or otherwise concealing Covering money with paperwork or otherwise concealing itit



Strictly prohibit unauthorized count of bankStrictly prohibit unauthorized count of bank

Verify and rotate stored cash and coin Verify and rotate stored cash and coin routinelyroutinely

Weigh all coin bags, investigate shortagesWeigh all coin bags, investigate shortages

In-coming cashier must both count funds In-coming cashier must both count funds and enter figures on check-out sheetand enter figures on check-out sheet


Detection Techniques:Detection Techniques:Monitor cashiers and changepersons Monitor cashiers and changepersons frequentlyfrequentlyAudit shift-change counts, plus one hour Audit shift-change counts, plus one hour prior to changeprior to changeMonitor employees who are observed or Monitor employees who are observed or reported to display any of the Tellsreported to display any of the TellsInvestigate shortages and overagesInvestigate shortages and overagesAudit change booths frequentlyAudit change booths frequently

Shorting PlayersShorting Players

In order to remove funds from an imprest In order to remove funds from an imprest bank without detection, the cashier or bank without detection, the cashier or changeperson must changeperson must createcreate an overage. an overage.

This is done by short-changing players or This is done by short-changing players or by short-changing by short-changing fill and jackpot monies jackpot monies going out of the bank.going out of the bank.


Tells:Tells:Cashier or Changeperson does not empty Cashier or Changeperson does not empty all the coins/tokens from bucketall the coins/tokens from bucketCashier or Changeperson does not run all Cashier or Changeperson does not run all the coin through coin counter, sets aside the coin through coin counter, sets aside some in traysome in trayShort rolls or racksShort rolls or racksUnauthorized countdown of bankUnauthorized countdown of bankHands to body without clearing Hands to body without clearing


Tells:Tells:Complaints by customersComplaints by customersHandling racks of tokens, “recounting”Handling racks of tokens, “recounting”““Helping” the players to rack tokensHelping” the players to rack tokensNot turning the change bucket overNot turning the change bucket overHands in the jet-sort machineHands in the jet-sort machineChange machine read-out turned away from Change machine read-out turned away from windowwindowNot counting the money clearly for the playersNot counting the money clearly for the players


Tells:Tells:Funds or “counters” set aside in drawerFunds or “counters” set aside in drawerTITO tickets set aside from multiple cash-outsTITO tickets set aside from multiple cash-outsCashier occasionally does not follow TITO Cashier occasionally does not follow TITO cashing procedures, especially on multiple-ticket cashing procedures, especially on multiple-ticket cash-outscash-outs– Use of a calculator rather than slot computer and Use of a calculator rather than slot computer and

scannerscanner

Multiple counts prior to end of shiftMultiple counts prior to end of shiftDiscarded or concealed paperworkDiscarded or concealed paperwork

Preventive Procedures:Preventive Procedures:Complaints from guests must be reported to SurveillanceComplaints from guests must be reported to SurveillanceProhibit unauthorized counting of bankProhibit unauthorized counting of bankRequire cashier or changeperson to always turn coin Require cashier or changeperson to always turn coin bucket upside down to show emptybucket upside down to show emptyInstall mirror over coin tray to show all coin is run Install mirror over coin tray to show all coin is run throughthroughOccasional random mid-shift counts by managersOccasional random mid-shift counts by managersRuthless enforcement of TITO proceduresRuthless enforcement of TITO proceduresRequire money to be counted in the window under the Require money to be counted in the window under the camera as it is sent to the playerscamera as it is sent to the players


Detection Techniques:Detection Techniques:Monitor cashiers and change personnel Monitor cashiers and change personnel frequentlyfrequentlyInvestigate personnel observed or Investigate personnel observed or reported to display tellsreported to display tellsInvestigate shortage complaints from Investigate shortage complaints from customerscustomersFrequently audit last hour of shiftFrequently audit last hour of shiftAudit procedures during shiftAudit procedures during shift


Machine TheftMachine Theft

Tells:Tells:

Floorperson or technician entering machine for Floorperson or technician entering machine for no apparent reason or without player presentno apparent reason or without player present

Hands to body without clearing after entering Hands to body without clearing after entering machinemachine

Does not sign entry card and/or use system cardDoes not sign entry card and/or use system card

Hands in hopper for no apparent reasonHands in hopper for no apparent reason

Passes coin to playerPasses coin to player


Slots Floor and Tech personnel must clear Slots Floor and Tech personnel must clear hands after entering machine and prior to hands after entering machine and prior to touching bodytouching body

Enforce use of system entry cards and Enforce use of system entry cards and machine entry cardsmachine entry cards



Monitor Floor and technical employees on Monitor Floor and technical employees on a routine basisa routine basis

Always observe floor and technical Always observe floor and technical employees when entering machines aloneemployees when entering machines alone

Routinely observe floor and techs when Routinely observe floor and techs when entering machinesentering machines



Detection Techniques: Detection Techniques:

Investigate illegal machine entriesInvestigate illegal machine entries

Investigate entry into machines with no Investigate entry into machines with no players presentplayers present

Observe conduct around well-known Observe conduct around well-known playersplayers

Internal TheftInternal TheftGeneral PreventionGeneral Prevention

As with all other parts of the casino and As with all other parts of the casino and hotel operation, prevention of internal theft hotel operation, prevention of internal theft starts with hiring: is the person honest?starts with hiring: is the person honest?– Background checks of new hiresBackground checks of new hires

Credit historyCredit history

Arrest historyArrest history

Drug and/or gambling problemsDrug and/or gambling problems

Excessive monetary outflow/debtExcessive monetary outflow/debt

BankruptciesBankruptcies

Work history: why is he looking for a job?Work history: why is he looking for a job?


The second most important part of internal The second most important part of internal theft prevention is to HAVE preventive theft prevention is to HAVE preventive procedures in place, beginning with the procedures in place, beginning with the internal controls required by state and/or internal controls required by state and/or local and federal law.local and federal law.

Procedures BEGIN with the internal Procedures BEGIN with the internal controls.controls.


Next is always training of personnelNext is always training of personnelWithout training in the particular policies Without training in the particular policies and procedures of the department, the and procedures of the department, the person cannot be expected to follow them.person cannot be expected to follow them.Part of the training in procedures is to Part of the training in procedures is to instruct staff on the reasons for each instruct staff on the reasons for each procedure, and to show them that procedure, and to show them that following procedures protects them from following procedures protects them from accusations or investigations of theft.accusations or investigations of theft.


Enforcement of procedures by reporting Enforcement of procedures by reporting violations and requiring managers to violations and requiring managers to retrain and follow progressive disciplinary retrain and follow progressive disciplinary procedures as needed on staff.procedures as needed on staff.

Investigation of all shortages over a set Investigation of all shortages over a set amount, and investigation of staff who amount, and investigation of staff who repeatedly violate procedures.repeatedly violate procedures.

PickpocketPickpocket

That concludes the Slot That concludes the Slot presentationpresentation

Questions and AnswersQuestions and Answers

slots game protection and internal theft. slot cheats would turn a machine on it’s side if they...

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