slide presented by: morgan jones 2015 28, winter ... · building markham’s future together...
TRANSCRIPT
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 1
WIN
TE
R M
AIN
TE
NA
NC
E W
OR
KS
HO
PS
ep
tem
be
r2
8, 2
01
5P
resen
ted
By:
Mo
rgan
Jo
nes
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 2
Ag
end
aR
ole
s &
Re
sp
on
sib
ilitie
s
Curr
en
t S
erv
ice L
evels
Win
dro
w R
em
oval P
rogra
m
Conta
ct C
entr
e S
tatistics o
n C
alls
Co
nce
rns f
rom
Co
un
cil
Implic
atio
ns o
f S
erv
ice
Le
vel C
han
ges
New
Onlin
e T
ool fo
r C
heckin
g s
tatu
s o
f C
ity R
oads
His
tori
ca
l B
udg
et
Co
ntin
uo
us Im
pro
ve
me
nts
Conclu
sio
ns
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 3
Op
era
tio
ns
Ro
le i
n W
inte
r M
ain
ten
an
ce
Roa
ds O
pera
tions s
alts a
nd p
low
sth
e follo
win
g:
•A
rteri
al R
oad
s
•P
rim
ary
Road
s
•S
econd
ary
Road
s
•L
oca
l R
oa
d
•C
ul-
De
-Sacs
•S
idew
alk
s
•O
n-s
tre
et
pa
rkin
g
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 4
Park
s O
pera
tions m
ain
tain
s t
he follo
win
g:
•R
ear
Lan
es (
ap
ply
sa
lt)
•B
ack L
an
es (
sm
alle
r lo
ca
l str
ee
ts –
plo
w&
ap
ply
sa
lt)
•C
om
munity &
Lib
rarie
s C
entr
es
•F
ire S
tatio
ns
•G
ree
n “
P”
Pa
rkin
g
•C
ity o
wne
d fa
cili
tie
s
Op
era
tio
ns
Ro
le i
n W
inte
r M
ain
ten
an
ce
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 5
Co
mm
un
ity M
ail
bo
xes
•M
ain
tain
ed b
y C
ana
da
Post
(1-8
66-6
07-6
301)
Reg
ion
al R
oad
s
•M
ain
tain
ed b
y t
he R
egio
n (
ie. M
cC
ow
an
or
Hw
y#7)
Pro
vin
cia
l R
oa
ds
•M
ain
tain
ed b
y M
inis
try o
f T
ransport
ation (
ie. H
wy #
48
so
uth
of P
rincess S
treet)
Bu
s S
top
s
•Y
ork
Regio
n/V
IVA
/GO
No
n C
ity
Res
po
nsi
bil
ity
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 6
AR
TE
RIA
L R
OA
D
Hig
h v
olu
me r
oad
salt
ed
an
d/o
r p
low
ed
to
ach
ieve
a b
are
su
rface c
on
dit
ion
24/7
.
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 7
Pri
ma
ry R
oa
d (
Ru
ral/
Urb
an
)
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 8
Ch
all
eng
es:
New
Bu
ilt
Fo
rm
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 9
Ch
all
eng
es:
On
Str
eet
Pa
rkin
g
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 1
0
LO
CA
L P
LO
W
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 1
1
Lo
cal
Ro
ad
Plo
w
•G
en
era
lly c
arr
y low
volu
mes
of tr
affic
.
•P
low
ing
will
be c
arr
ied g
enera
lly w
hen s
no
w
accu
mula
tions r
each o
r exceed 7
.5 c
m.
•If
sn
ow
fall
is c
on
tinu
ing,
plo
win
gw
ill c
om
me
nce
on
ce
sn
ow
fall
ceases o
r accum
ula
tions e
xceed 1
2 c
m.
•N
orm
al plo
win
gop
era
tion w
ill t
ake a
ppro
xim
ate
ly 1
6
hou
rs to
co
mp
lete
City w
ide
.
•P
low
ing
is o
ngoin
g u
ntil com
ple
ted.
•1
6 h
our
plo
wexce
eds m
inim
um
main
tenance s
tandard
s
(Pro
vin
cia
l L
eg
isla
tio
n).
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 1
2
Lo
cal
Ro
ad
Ser
vic
e L
evel
12
16
16
12
24
24
24
24
24
16
24
16
Pr
ov
inic
al
Le
gis
lati
on
R
eq
uir
em
en
t :
24
Hr
s
55
5
7.5
7.5
7.5
7.5
7.5
7.5
88
05
10152025
30
Ser
vic
e L
evel
(H
rs)
Ma
rkh
am
: 12
-16
hrs
Pro
vin
cia
l L
egis
lati
on
Req
uir
emen
t (H
rs)
Sn
ow
Fa
lls
(cm
)
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 1
3
Lo
cal
Ro
ad
Co
un
cil
ap
pro
ve
d l
oc
al ro
ad
se
rvic
e
leve
l -
ac
ce
pta
ble
in a
sn
ow
pa
ck
ed
co
nd
itio
n
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 1
4
SID
EW
AL
KS
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 1
5
Sid
ewa
lk S
erv
ice
Lev
el
24
12
16
16
24
24
24
24
24
16
24
2
55
55
55
7.5
7.5
88
05
10152025
30
Se
rv
ice
Le
ve
l (H
ou
rs
)
Sn
ow
Fa
ll (
cm
)
Pr
ov
inc
ial
Le
gis
lati
on
Re
qu
ire
me
nt
(Hr
s)
Pr
ov
inc
ial
Le
gis
lati
on
Re
qu
ire
me
nt:
24
Hr
s
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 1
6
Wh
o is e
ligib
le? A
ll re
sid
ents
of M
ark
ham
who r
equire
assis
tance in r
em
ovin
g t
heir w
indro
ws a
nd m
eet th
e
req
uire
ments
.
Exp
ecta
tio
n o
f C
learin
g:
A s
ingle
loa
din
g d
rivew
ay o
r 5
0%
for
a d
ouble
loadin
g d
rivew
ay w
ill b
e r
em
oved.
•C
ity W
indro
w p
rogra
m b
egan in 2
003
•R
ed
uce
d E
ligib
ility
fro
m 6
5 t
o 6
0 in
200
8
•C
urr
ently 3
200 a
pplic
ants
for
2014
-2015 s
eason
Cu
rren
t W
ind
row
Rem
ov
al
Pro
gra
m
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 1
7
•M
ust be 6
0 y
ears
of age o
r old
er
and n
o o
ne liv
ing in t
he
ho
me b
etw
een t
he
ages o
f 12
-59
•If
un
der
60 a
nd n
o o
ne liv
ing in t
he h
om
e b
etw
een t
he
ag
es o
f 12-5
9, m
ust have a
docto
r’s n
ote
identify
ing t
hat
the
y a
re n
ot a
ble
to
sh
ove
l sn
ow
fo
r h
ea
lth
re
ason
s.
•P
roo
f of age
•P
roo
f of re
sid
ency
Cu
rren
t W
ind
row
s P
rog
ram
R
equ
irem
ents
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 1
8
•10 M
unic
ipalit
ies w
ere
su
rveyed a
nd
on
ly 2
pro
vid
e W
indro
w
cle
ari
ng for
all
resid
ents
. V
aug
han
pro
vid
es t
his
se
rvic
e to a
ll
an
d T
oro
nto
on
ly in
elig
ible
are
as (
ie.
ma
inly
No
rth
Yo
rk,
Sca
rbo
rou
gh a
nd
Eto
bic
oke
).
•B
ased o
n 2
011 c
ensus ju
st
un
der
40
% o
f th
e C
ity o
f Toro
nto
’s
entire
pop
ula
tion d
o n
ot
receiv
e a
win
dro
w r
em
oval pro
gra
m.
•M
ark
ham
doe
s n
ot
ha
ve t
he
yard
ca
pacity to s
tore
all
hired
equ
ipm
ent re
quir
ed
to p
rovid
e t
his
serv
ice.
•E
xis
tin
g c
ontr
acts
expire
201
7/1
8
Ben
chm
ark
ing
Mu
nic
ipa
l W
inte
r W
ind
row
Ma
inte
na
nce
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 1
9
•O
ve
rall
impact on t
he C
onta
ct
Centr
e o
n w
inte
r
ma
inte
nance r
epre
sents
betw
een 5
-10%
of daily
calls
6
da
ys p
ost sto
rm.
•W
inte
r M
ain
ten
ance
ca
lls o
n a
ve
rage
over
the
last
3
ye
ars
are
declin
ing d
espite g
row
th a
nd s
everity
of
win
ter.
Cu
sto
mer
Ser
vic
e –
Co
nta
ct
Cen
tre
Da
ta
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 2
0
•W
ind
row
Cle
arin
g f
or
all
hom
es u
sin
g s
am
e s
tan
da
rds
•L
ocal R
oads:
•C
ha
ng
ing
se
rvic
e le
ve
l o
n lo
ca
l ro
ad
s fro
m s
no
w p
acke
d to
ba
re
sim
ilar
to a
rte
ria
l ro
ad
s
•C
hangin
g the s
erv
ice level on
all
local ro
ads fro
m 7
.5 to 5
cm
for
plo
win
g
•O
nly
ch
an
ge
lo
ca
l ro
ad
s w
ith
ou
t sid
ew
alk
s fro
m 7
.5 to
5 c
m fo
r
plo
win
g
•Im
pro
ved C
om
mu
nic
ations a
nd E
ducation t
o r
esid
ents
on
serv
ice levels
and s
tatu
s o
f opera
tions
Co
nce
rns
fro
m C
ou
nci
l a
bo
ut
Win
ter
Ma
inte
na
nce
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 2
1
•P
relim
inary
estim
ate
based o
n C
ity o
f V
aughan m
odel of w
indro
w r
em
oval.
Appro
x.
80,0
00 d
rive
wa
ys C
ity-w
ide f
or
Mark
ham
.
•A
nnual costs
to t
he C
ity is $
4M
or
3.7
% t
ax r
ate
incre
ase.
•N
ot
inclu
ded
: la
nd
acq
uis
itio
n, in
frastr
uctu
re (
salt
do
mes),
co
ntr
acto
r
cap
ital co
stsCo
nsi
de
rati
on
s :
Co
st t
o i
mp
lem
ent
Cit
y-W
ide
Win
dro
w C
lea
rin
g
Cu
sto
me
r E
xp
ec
tati
on
s a
nd
O
pe
ra
tio
na
lIm
pa
cts
Imp
lic
ati
on
s
Fa
st/s
pee
dE
qu
ipm
ent
mo
ves
mu
ch s
low
er
Fu
ll d
riv
ewa
y w
idth
N/A
Pri
va
teP
rop
erty
(b
ord
ers)
Oft
en d
am
ag
ed
Bu
ilt
form
im
pa
ctC
on
do
s a
nd
rea
r la
nes
do
n’t
rec
eiv
e th
is s
erv
ice
Wo
rks
Ya
rd c
ap
aci
tyE
xis
tin
g y
ard
to
o s
ma
ll t
o m
eet
serv
ice
ad
just
men
t
Cu
sto
mer
Co
mp
lain
ts/C
on
tact
Cen
tre
Incr
ease
in
co
mp
lain
ts –
ever
yo
ne
wa
nts
th
e se
rvic
e
imm
edia
tely
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 2
2
•P
relim
ina
ry e
stim
ate
to
re
du
ce
th
e lo
ca
l ro
ad
plo
wfr
om
7.5
cm
or
3
inch
es to
5 c
m o
r 2
in
ch
es. B
ase
d o
n a
ve
rag
es fo
r th
e p
ast 3
win
ter
seasons.
•T
he
an
nu
al co
sts
wo
uld
be
ap
pro
xim
ate
ly $
1.8
M o
r 1
.35
% ta
x r
ate
incre
ase
no
t in
clu
din
g in
cre
ase
d w
ind
row
co
sts
.
Ch
alle
ng
es
•E
xis
ting s
alt s
tora
ge d
oesn’t p
rovid
e invento
ry c
apa
city n
ece
ssary
to a
ch
ieve
th
is s
erv
ice
le
ve
l e
nh
an
ce
me
nt.
•In
cre
ase
win
dro
w r
em
ova
l co
sts
as m
ore
fre
qu
en
t p
low
s
•N
ot
inc
lud
ed
: la
nd
ac
qu
isit
ion
, in
fra
str
uc
ture
(s
alt
do
me
s),
co
ntr
ac
tor
ca
pit
al c
os
ts
Co
nsi
der
ati
on
s: S
erv
ice
lev
el
7.5
cm
to
5cm
lo
cal
roa
d p
low
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 2
3
•M
unic
ipal surv
ey indic
ate
s n
o o
ther
munic
ipalit
y p
rovid
es this
serv
ice m
ode
l
•N
ot achie
vable
•P
relim
inary
estim
ate
to p
rovid
e this
$6M
or
4.5
% t
ax r
ate
incre
ase.
•N
ot
inclu
ded
, la
nd
acq
uis
itio
n,
infr
astr
uctu
re (
salt
do
mes),
co
ntr
acto
r cap
ital
co
sts
Co
nsi
der
ati
on
s:
Ch
an
gin
g S
erv
ice
lev
el
fro
m S
no
w P
ack
ed t
o B
are
Lo
cal
Ro
ad
s
Cu
sto
me
r E
xp
ec
tati
on
s a
nd
Op
er
ati
on
al
Imp
ac
tsIm
pli
ca
tio
ns
Wo
rks
ya
rd c
ap
aci
tyE
xis
tin
g y
ard
to
o s
ma
ll i
nv
ento
ry
Ser
vic
ele
vel
in
crea
se m
ay
no
t b
e a
tta
ina
ble
as
loca
ls
ha
ve
low
er v
olu
mes
of
tra
ffic
, re
du
cin
g b
rin
e b
urn
of
salt
No
ta
chie
va
ble
On
Str
eet
Pa
rkin
gW
ou
ldh
av
e to
be
elim
ina
ted
to
fa
cili
tate
du
rin
g w
inte
r p
reci
pit
ati
on
ev
ents
. S
ign
ific
an
t im
pa
ct o
n B
y-l
aw
s
En
vir
on
men
t C
an
ad
a p
ract
ice
for
salt
use
E
xtr
eme
env
iro
nm
enta
l im
pa
ct
Em
plo
ym
ent
sta
nd
ard
s a
ct
Ma
xim
um
ho
ur
of
equ
ipm
ent
op
era
tors
im
pli
cate
d
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 2
4
•T
he
City h
as a
pp
roxim
ate
ly 2
00
km
of lo
ca
l ro
ad
with
ou
t sid
ew
alk
s
Ch
alle
ng
es
•M
un
icip
alit
ies s
urv
eye
d in
dic
ate
d th
ey d
o n
ot p
rovid
e th
is s
erv
ice
fo
r
the
fo
llow
ing
re
aso
ns:
•Loca
tions a
re s
cattere
d thro
ughout th
eir r
espective T
ow
n o
r C
ity,
ine
ffic
ien
cie
s a
re r
eco
gn
ize
d.
•S
erv
ice
le
ve
l in
cre
ase
ma
y n
ot b
e a
tta
ina
ble
as lo
ca
ls h
ave
lo
we
r
vo
lum
es o
f tr
affic
, re
du
cin
g b
rin
e b
urn
of sa
lt
•E
nvironm
enta
l im
pact gre
atly incre
ase
d d
ue to incre
ase
salt u
se
•L
ack o
f u
nd
ers
tan
din
g o
f th
e s
erv
ice
le
ve
l
Co
nsi
der
ati
on
s: L
oca
l R
oa
ds
Wit
ho
ut
Sid
ewa
lks
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 2
5
Res
iden
t S
erv
ice
Lev
el E
du
cati
on
Imp
lem
en
tati
on
of
En
ha
nce
d C
om
mu
nic
ati
on
s S
trate
gy
:
•W
inte
r R
oa
d M
ain
tena
nce
Sta
tus for
all
roads –
City P
ort
al
(NE
W)
•R
eactivate
& e
nhan
ce
Win
ter
Roa
ds M
ain
ten
ance a
pp
butt
on
rea
dy in
Novem
ber
•C
ity p
ag
e a
ds-
Win
ter
Serv
ices in
Mark
ham
-Englis
h,
Canto
nese, Tam
il •
Wo
rks
Ya
rd -
Me
dia
lau
nch
, N
ove
mb
er
16
, 2
01
5 (
TB
D)
•O
utr
ea
ch
to d
ivers
e m
edia
and
rad
io
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 2
6
•M
ob
ile s
igns u
nde
r consid
era
tion
•C
ity s
ocia
l m
ed
ia –
twitte
r, F
ace
bo
ok, Y
ouT
ube
(vid
eo
)
•P
ress r
ele
ases /
Op
-Ed a
rtic
les
•E
DU
CA
TE
•IN
FO
RM
•S
TA
TU
S
•A
CT
Co
mm
un
ica
tio
n S
tra
teg
y –
con
t’d
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Sli
de 2
7
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Sli
de 2
8
His
tori
cal
Bu
dg
ets
Year
Act
ual
$
Bu
dge
t$
Var
ian
ceFa
v. /
(U
nfa
v.)
$
20
12
4.6
0M
6.2
3M
1.6
3M
20
13
8.6
3M
6.5
5M
(2.0
8M
)
20
14
9.3
1M
6.9
8M
(2.3
3M
)
YTD
July
2
01
5*
6.7
8M
6.4
8M
(0.3
0M
)
*20
15
An
nu
al b
ud
get
of
7.9
8M
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 2
9
•2
008 s
erv
ice levels
im
pro
vem
ents
:•
Impro
ved s
idew
alk
deliv
ery
-right siz
ed e
quip
ment and A
VL’s
•Im
pro
ve
d ta
nd
em
de
live
ry –
ag
e r
estr
iction
s o
n e
qu
ipm
en
t a
nd
AV
L’s
•W
inte
r E
quip
ment
#’s
in 2
008 v
s2015 (
Gro
wth
Rela
ted)
Tandem
s –
18/2
3 (
+ 2
0%
)
Sid
ew
alk
plo
ws
-24/4
0 (
+ 6
7%
)
Loaders
-28/3
6 (
+ 2
9%
)
Gra
ders
/local plo
ws
–38/4
4 (
+ 1
6%
)
Win
dro
w t
rucks –
5/1
2 (
+ 1
40%
)
•2
013 s
erv
ice level im
pro
vem
ent
for
rear
lanes,
added 7
loaders
•N
ew
in 2
015/1
6 -
Gro
wth
Rela
ted
1 T
andem
, 1 G
rader, 2
Sid
ew
alk
, 2 W
indro
ws
Win
ter
Main
tenance S
tatu
s R
eport
Ser
vic
e Im
pro
vem
ents
Sin
ce 2
00
8
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 3
0
Ar
ea
of
Co
ns
ide
ra
tio
nP
re
lim
ina
ry
C
os
ts/T
ax
Im
pa
cts
1. T
hre
sho
ld c
ha
ng
e fr
om
7.5
-5
cm
loca
l ro
ad
$1.
8M
/1.3
5%
2.
Cit
y w
ide
win
dro
w r
emo
va
l $
4.0
M/3
.0%
3.
Lo
cal
Ro
ad
s w
ith
no
sid
ewa
lks
on
ly
for
5cm
P
rob
lem
ati
c to
un
der
tak
e co
sts
no
td
ete
rmin
ed
4.
Lo
cal
Ro
ad
s to
ba
re s
urf
ace
inst
ea
d
of
7.5
cm
$
6M
/4.5
%
5.
Res
iden
t S
erv
ice
Le
vel
Ed
uca
tio
nIm
pro
ved
co
mm
un
ica
tio
ns
stra
teg
y
Co
un
cil
Co
nsi
der
ati
on
s
No
t in
clu
de
d,
lan
d a
cq
uis
itio
n,
infr
as
tru
ctu
re
(s
alt
do
me
s),
c
on
tra
cto
r c
ap
ita
l c
os
ts
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 3
1
•M
ino
r co
mp
lain
ts p
er
ca
pita
in
dic
ate
s g
oo
d p
ub
lic s
atisfa
ctio
n.
•S
erv
ice level changes h
ave b
oth
fin
ancia
l and o
pera
tional
imp
lica
tio
ns r
eq
uir
ing
sig
nific
an
t le
ad
tim
e. (1
8m
on
ths d
ep
en
din
g
on
th
e c
ha
ng
e)
•E
xis
tin
g c
on
tra
cts
fo
r lo
ca
l ro
ad
ne
two
rk e
xp
ire
in
20
17
/18
,
imp
rove
me
nt co
uld
n’t b
e im
ple
me
nte
d u
ntil su
ch
tim
e.
•In
cre
ase
d s
alt u
sa
ge
fo
r e
nh
an
ce
d lo
ca
l ro
ad
plo
win
gh
as
en
viro
nm
en
tal im
pa
cts
on
th
e R
ou
ge
wa
ters
he
d.
•C
urr
en
t sa
lt s
tora
ge
ca
pa
city w
ill n
ot m
ee
t se
rvic
e le
ve
l ch
an
ge
s fo
r
loca
l ro
ad
s.
•C
urr
en
t ya
rd u
na
ble
to
ma
na
ge
an
y c
ha
ng
es in
se
rvic
e le
ve
ls
with
ou
t e
xp
an
sio
n o
f th
e o
pe
ratio
ns y
ard
.
Co
ncl
usi
on
s
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 3
2
Cit
y o
f V
au
gh
an
’s D
epo
t
Bu
ild
ing
Ma
rkh
am
’s F
utu
re T
og
eth
er
Jo
urn
ey t
o E
xc
ell
en
ce
Slid
e 3
3
Dis
cuss
ion
/Qu
esti
on
s?