slide 1 © 2004, cwt holdings b.v., all rights reserved. business travel case study andrew waller...

© 2004, CWT Holdings B.V., All Rights Reserved.

Business Travel Case Study

Andrew Waller

Executive Vice President UK

© 2004, CWT Holdings B.V., All Rights Reserved.SLIDE 2

Key trends in the business travel market

Business travel is A critical business requirement

A growing spend category

Complex to source if controlled and managed

Corporations are Looking for service, savings and security

Consolidating travel spend

Increasingly outsourcing services


A fragmented industry

Expedia

Others

Navigant

CWT

AMEX

HRG

BCD


CWT global footprint


CSR is the buzzword in corporate travel

Sustainability a prominent issue

Embedded within procurement policies

Sections in RFP/ITT’s

Requests for advice on Carbon offsetting

Requirement for emissions reporting

Travel policies under review

Increasing focus on

Meetings and events

Travel avoidance and use of Video conferencing / WEBEX


Brand conscious suppliers are becoming sensitive

Airlines

Investing in cleaner, more fuel efficient, quieter aircraft

ATC improving ‘holding times’

Glide path approach patterns to reduce noise

Bio-fuel development e.g. Virgin initiative

Car rental companies offering hybrid cars

Hotels focusing on whole footprint


Debate is fuelling high travel media profile


Focus to date has been on post trip reporting

Standard reporting is available for air and rail

Showing mileage and kg produced

Organisations using to offset

More sophisticated reporting becomes feasible where data is available

Aircraft type / seating capacity / fleet age

Rail traction type

Car hire mileage and car type

Hotel footprint


Focus has to move to pre trip

… With advice and choices at point of request

New requirement of knowledge and assistance needed for traveller and travel arranger at all stages of planning


CWT initiative for Defra will enable influence over booking decision

New tool to make informed choice

Which option is most environmentally friendly?

If I have to travel by air which carrier has the most modern (and

therefore environmentally cleaner) fleet?

Which hotel alternative has better carbon footprint?


Co2 calculator shows carbon cost of alternate options


Challenges and barriers

Lack of standard global data for transport methods

Hotel footprints not available for all properties

Expectations can exceed capability!

Step by step approach needed with focus on what is

possible today

Impact on travel policies

Financial cost versus carbon cost

Difficult decisions yet to be faced

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