skim lecture @national conference on technoly, innovation & chnge management cbt feb,5,2011
DESCRIPTION
technology and KMTRANSCRIPT
"Technology, Innovation & Change Management
for Good Governance"
Prof. K. Subramanian
SM(IEEE, USA), SMACM(USA), FIETE, SMCSI,MAIMA,MAIS(USA),MCFE(USA)SM(IEEE, USA), SMACM(USA), FIETE, SMCSI,MAIMA,MAIS(USA),MCFE(USA)Director & Professor
Advanced Center for Informatics & Innovative Learning (ACIIL), IGNOUHonorary IT Adviser to CAG of India
Ex-DDG(NIC), Ministry of Comm. & ITEmeritus President, eInformation Systems, Security, Audit Association
President, Cyber Society of India
Delivered @ Sri Krishna Institute of Management, Kuniamuthur, Coimbatore
Feb, 5, 2011
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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Agenda
• Recent Technological Developments & Drivers of Knowledge/Information Economy
• KM & Society• Innovation & Productivity• Standards & Assurance• Governance Maturity Model• Set an ( Ideal Graduate) Follow Good
Leadership Build an Enterprise/Nation
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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Important Notable Quotes• “Ever since men began to modify their lives by using
technology they have found themselves in a series of technological traps.” Roger Revelle
• “Privacy is where technology and the law collide.” --Richard Smith (who traced the ‘I Love You’ and ‘Melissa viruses’)
• "Technology makes it possible for people to gain control over everything, except over technology"
John Tudor
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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Important Notable Quotes
• Productivity and Innovation are the strongest determinants of standard of living in the knowledge-based society, and provide the only direct route to recession-proofing the economy, and achieving broad economic and social benefits.
• Research performance is a robust predictor of productivity and innovation
• Innovation is at the heart of productivity growth
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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Principles of Good Governance
• Leadership• Selflessness• Integrity• Objectivity• Accountability• Openness• Honesty
• Humane Governance• Should be Creative• Uses Knowledge for
National Wealth and Health creation
• Understands the economics of Knowledge
• High Morality
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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Typical Global Scenario
• Cyberspace is Dynamic, Undefined and Exponential
• Countries’ need dynamic laws, keeping pace with the technological advancements
• In a Virtual Space, Netizens Exist, Citizens Don’t!
• Trust in E-environments
• Lack of a mature IT society
• Absence of Single governing body
• Legislation
• High skill inventory
• Reduce fear of being caught
• Disgruntled Employees
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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Global Issues with Governance of Cyberspace
• Information Technology & Business: current
• status and future
• Does IT matter? IT--enabled Business
- Role of Information, Information Systems
- In business
- Role of information technology in enabling business
- IT dependence
• Changing Role of the CIO
• Web 2.0 and 3.0 and governing cyberspace
• eBusiiness, eHealth, eBanking, eGovenance
• Current Challenges and Issues
12/02/07 Suny BUFF Lecture 27th Nov 2007 7
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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The drivers and emerging trends in the Digital/Information age
Tech
nolo
gica
l
Adv
ance
s
Polit
ical
Driv
ers
Economic
Drivers
Social Drivers
Citizens
Community Organizations
Other Governments
Media
Businesses
Employees
Common Needs
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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These changes impact the fundamental way that organizations compete in the digital/information age.
Industrial AgeFoundation for
Economic Development
Digital/Information Age
Control of Natural Resources Control of KnowledgeCompetitive Advantage
Protection of Assets/Resources
Open/Competitive
Rapid (re)inventionIncrease Scale Expansion
Business Environment
Labor Intensive Jobs Process-Related WorkWork Outsourced
Decision MakingHierarchical Collaborative
Key AssetsHuman Resources, Information & Technical Infrastructure
Physical Resources
Geographic Scope GlobalRegional
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MEDIATING FACTORSMEDIATING FACTORS:: Environment Environment Culture Culture
Structure Structure Standard Procedures Standard Procedures Politics Politics Management Decisions Management Decisions Chance Chance
ORGANIZATIONSORGANIZATIONS INFORMATION INFORMATION TECHNOLOGYTECHNOLOGY
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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17 Myths of KM
• A. The Nature of Knowledge• 1. “Knowledge is always a plus”
• transformational innovation and disruptive innovation
• 2. “Knowledge always helps innovation”• 3. “Knowledge is sticky”• 4. “The concept of knowledge is infinitely
extendable”
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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17 Myths of KM
• B. The nature of Knowledge Sharing• 5. “Knowledge can be transferred”• 6. “Knowledge-sharing is always a good thing”.• 7. “Knowledge is more important than values”• 8. “People always want to have better knowledge”• 9. “The task of KM is to enhance the supply of knowledge”• 10. “There are structural solutions to the lack of demand
for knowledge”• 11. “KM is the same for all organizations”
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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17 Myths of KM
• C. The impact of knowledge sharing• 12. “Knowledge is the only sustainable competitive
advantage”• 13. “Knowledge management will transform the business• landscape”• 14. “KM succeeded and no one knows it”• 15. “It was the IT vendors who killed KM”• 16. “The right question to ask is: how do you make
knowledge-based organizations?”• 17. “Knowledge is the raison d’etre for organizations and
explains competitive advantage”
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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New Important Evolving Technologies
• 6T (IT, BT, NT, ET, CT and ST)
• Digital Cocooning,
• Insperience (Indoor + Experience),
• Web Identity (Avata, MiniHome,…),
• Consumption Curator,
• Ubitizen (Ubiquitous + Citizen),
• DMB (Digital Multimedia Broadcasting),
• TPS (Triple Play Service: Internet +Tel+ Broadcast)
• Grid Computing
• Ubiquitous Technology
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New Environmental ChangesNew Environmental Changes
SpaceSpace:: Real Space (Physical) Real Space (Physical) Cyber Space (Electronic) Cyber Space (Electronic) Ubiquitous Space (Cross Space)Ubiquitous Space (Cross Space) TimeTime:: Local Time Local Time Global time (Need) Global time (Need) through Real-time Systemsthrough Real-time Systems (Communication) (Communication) SpeedSpeed:: Mbps Mbps Gbps Gbps Tbps (Tera: 10 Tbps (Tera: 101212)) Pbps (Peta: 10Pbps (Peta: 101515) () (Velocity of Light)Velocity of Light) MediaMedia:: Analog Analog Digital Digital Hybrid Hybrid SystemSystem: : Centralized Centralized DistributedDistributed Integrated Integrated
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The Connectivity Paradigm
• The Physical Connectivity• The Economic Connectivity• The Electronic Connectivity• The Knowledge Connectivity• The Spiritual Connectivity
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How to be an Innovative Organization
• Create a Strategic Vision• Establish Innovation as a Priority• Create Organizational Structures that Promote
Collaboration• Establish Processes to Convert Idea to Innovations• Allocate Resources• Train Workforce on Creativity Tools• Measure & Communicate Results• Recognize Creative Behavior• Reward Innovative Results
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Innovation at all Levels
• Cost• Culture• Time to Implement• Productivity• Knowledge Retention• People Retention• Return on Vision
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FUTURE CORPORATIONS’NEW GENERATION HR POLICY
• To cover all type of Employees• Must attract, hold and make productive people and develop long-term
relationship, knowledge• Outside information-gather, analyze and filter and use & reuse.• Spot, Pat & Develop Change Agents• Big Ideas-Fuse, Infuse & Diffuse• Cost
• Reduced• Controlled
• Assets• To Grow and Nurture
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KM & Community• Despite the rise of virtual technologies, the physical work environment
is still a major factor in knowledge workers performance• Creating a knowledge friendly culture and a productive work
environment, fending off bureaucracy; helping to create and nurture such a community
• Looking at Intellectual Capital created in relation to the resources deployed
• Managers of knowledge workers often have to be knowledge workers themselves; they are “ player/coaches”.
• Getting the right balance of playing and coaching is critical, but is quite difficult
• The fate of advanced economies depends upon making knowledge workers more productive Peter Drucker
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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Evaluating KM Strategies
• Cost• Culture• Time to Implement• Productivity• Knowledge Retention• People Retention• Return on Vision
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A combination of Technology, Innovation, Leadership and Inspired Workforce-Ingredients for Enterprise/India Development
• The economic strength is powered by competitiveness
- The competitiveness is powered by knowledge power.
- The knowledge power is powered by Technology and Innovation.
- The Technology and Innovation is powered by Resource Investment.
- The Resource investment is powered by Revenue and Return on Investment.
- The Revenue is powered by Volume and repeat sales through Customer Loyalty.
- The customer loyalty is powered by Quality and value of products.
- Quality and value of products is powered by Employee Productivity and innovation.
- The Employee Productivity is powered by Employee Loyalty, employee satisfaction and working environment.
- The Working Environment is powered by management stewardship.
- Management stewardship is powered by Invisible leadership
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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Knowledge @ Work
• Should have Autonomy & Associated Responsibility
• Continuous Innovation should be built into the KW’s Job.
• Continuous Learning & Continuous Teaching should be part of the Job
• Judgments rather than Measures dominates KWs’ Productivity
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Knowledge Is PowerPerformance of Organisations• What's the path to better learning, better
collaboration, and a better way to measure how well or poorly an organization is performing?
• For many organizations, the answer is Knowledge Management.
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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Innovation & Productivity through ICE Technologies• Quantity, Quality, Customization/Personalization & Price are equal• Better Packaging and Integration of Services• Efficient Delivery and Distribution Management• TCO minimized & ROI Increased• Stronger Brand Imaging and better Innovative & effective Marketing• Better CRM and CEM• Better SCM & ERM• Better HRM (Innovative New Generation HR Policies for Growth &
Employee Retention)• Creation, Evaluation and selection of appropriate, affordable &
sustainable Technologies
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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Evaluating KM Strategies
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KNOWLEDGE WORKERS VS
MANUAL WORKERS
• Own the means of Production
• Totally Portable and Carry Enormous Value (ASSET)
• Organization Need them than they need the Organization
• Jobs Needs them• Convert this knowledge
into Performance Productivity & increase the Capacity of the Organization
• Carry valuable Experience
• Knowledge grown with experience
• Useful only at their Place of Work
• They need a Job
Knowledge Workers
Manual Workers
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CIO & CEO Business Led Info.strategy
CIO & CMO Competitive Edge & CVP
CIO & CTO Cost-Benefit Optimization
CIO & CFO Shareholder Value Maximization
CIO & CHRO Employee Performance and Rewards
CIO & Business Partners Virtual Extended Enterprise
CXO Internal Strategic Alliances
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Capital Productivity (ROI, EVA, MVA)
Material Productivity (60% of Cost)
Managerial Productivity (Information Worker)
Labour Productivity (Enabled by IW)
Company Productivity Micro
Factor Productivity Macro
The Productivity Promise
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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“IT Regulations and Policies-Compliance & Management” CREATIVITY VS COMMAND CONTROL
• Too much Creativity
results in anarchy• Too much command &
control Kills Creativity• We Need a Balancing Act In IT Regulations and Policies-Compliance & Management
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Governance Components• Project Governance• IT Governance• Legal Governance• Security Governance• Human & Humane Governance
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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Cyber Governance Components• Environmental & ICT
Infrastructure
• Operational (logistics Integration)
• Technology (synergy & Convergence)
• Network (multi Modal Network)
• Management (HRM & SCM &CRM)
• Impact (feed-back correction)
Operational Integration (Functional)
Professional Integration (HR)
Emotional/Cultural Integration
Technology Integration
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Standards, Standards, Standards
• Security• Audit• Interoperability• Interface
(systems/devises/comm.)• Architecture/Building
Blocks/Reusable
• HCI (Human Computer
Interface)• Process• Environmental
(Physical, Safety)• Data Interchange
& mail messaging• Layout/Imprint
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Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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Importance of Group Standards -no one standard meets all requirementsISO 27001/BS7799 Vs COBIT Vs CMM Vs ITIL
MissionMission
Business ObjectivesBusiness Objectives
Business RisksBusiness Risks
Applicable RisksApplicable Risks
Internal ControlsInternal Controls
ReviewReview
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Information Lifecycle Management Sophistication
Level 1, the "reactive" phase is labor-intensive and automation-deficient. Level 2, the "efficient" phase features intelligent storage management. Level 3, the "responsive" phase manages business content. Level 4, the "business-driven" phase
provides a unified view of both business and IT by taking advantage of a single database to look across the assets and business needs of the whole enterprise.
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Transition: Insurance Assurance &
Assurance Layered Framework• Insurance• Audit
Pre, Concurrent, Post• IT Audit
• Environmental• Operational• Technology• Network• Financial• Management• Impact
• Electronics Continuous Audit
• Certification• Assurance
• Management & Operational Assurance
(Risk & ROI)• Technical Assurance
(Availability, Serviceability & Maintainability)
• Financial ASSURANCE• Revenue Assurance
(Leakage & Fraud)• Legal Compliance &
Assurance (Governance)
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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GOOD Governance Maturity ModelGOOD Governance Maturity Model
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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“Regulations and Policies-Compliance & Management”
Pre-requisites Physical Infrastructure and Mind-set
• PAST: We have inherited a past, for which we cannot be held responsible ;
• PRESENT: have fashioned the present on the basis of development models, which have undergone many mid-course corrections
• FUTURE: The path to the future -- a future in which India and Indians will play a dominant role in world affairs -- is replete with opportunities and challenges.
In a number of key areas, it is necessary Break from the past in order to achieve our Vision.
We have within ourselves the capacity to succeed
We have to embrace Integrated Security & Cyber Assurance Framework
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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IMT Ghaziabad Lecture Prof. KS@2009 March 2009 41
Assurance in the PPP Environment
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Good Governance - Final Message
“In Governance matters Past is no guarantee; Present is imperfect and Future is uncertain“
“Failure is not when we fall down, but when we fail to get up”
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ChildHuman Being
Physical Mental
IntellectualSpiritual
External Health
Internal Health Negative
EmotionsPositive Emotions
Concern for others
Compassion
Cooperation
Empathy
PeaceHappiness Sthita-pragna
Appreciation
Aesthetics
Music, Painting
Appreciative Intelligence
Long life
Freedom from Diseases
PranayamYogaMeditation
Physical Strength
Kinaesthetic Skills
SportsGamesGymnastics
DanceDrama
Memory
Knowledge
Thinking
Problem Solving
Creativity
Invention
Intuition
Meta-cognitionWisdom
Temporary
Permanent
Multi-layerCognition
Exploration
Experimentation
Innovation
Social Entrepreneurship
Beyond Self
Global Citizenship
Cosmic Alienation
Realizing Self
AngerViolence
DepressionSadness
GreedLust
Language Literature
HumanitiesSocial Sciences
Science & Technology
A Mind-map of a Child/Human Being
© Prof. Marmar Mukhopadhyay, Director Educational Technology and Management Academy, New Delhi
Build India Campaign
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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Caring Self
Community Person
Confident Leader
Conscious Learner
Effective Communicator
Powerful Problem Solver
Website http://www.all-milwaukee.org/IdealGrad.htm
Build India CampaignIdeal Graduate
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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Learning to Know
Learning to DoLearning to Live Together
Learning to Be
Build India Campaign
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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Build India Campaign
Intellectual
Thinks Critically, Analytically, Constructively & Creatively
Constructs Learning and Knowledge &Communicates effectively
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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One who mastered
Body Management
– internal health -- disease free
-- External Health -- strength & vitality
-- Cultivated Kinesthetic Intelligence
Build India Campaign
Physical
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Cool, composed, Negative Emotions under check
Helpful to others, Good at IPR
Positive Emotions in Display, Empathy Concern for others
Build India Campaign
Emotional
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Ready to explore
Innovate
Experiment
Takes to Social Enterprise
Relates to Larger-Self
Build India Campaign
Spiritual
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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Create a Tilottama? Build India Campaign
What do you say???
Technology, Innovation & Change Management conference, SKIM, Coimbatore, Prof. KS@2011
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TT OGETHEROGETHER
EE VERYONEVERYONE
AA CHIEVESCHIEVES
MM OREORE
“ENABLE, EDUCATE AND EMPOWER EVERY CITIZEN AND COMMUNITY THROUGH KNOWLEDGE.”
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