Job Aid

Skills in Business Analysis

Purpose: Use this job aid to learn about the skills involved in business analysis.

SKILLS IN BUSINESS ANALYSIS

Knowledge skills

z Analysis knowledge skill set{ structured analysis technique{ issue management{ communication skills{ learning skills

{ quality assessment

z Business knowledge skill set{ products{ processes{ markets{ systems

{ sources of knowledge

z IT knowledge skill set{ paradigms{ methodologies{ IT architecture

Collaboration skills

z Interpersonal skills collaboration skill set{ meeting management{ presentation skills{ communication skills{ relationship skills{ cultural awareness

z Diplomacy collaboration skill set{ facilitation skills{ conflict resolution{ negotiation skills

z Organizational development collaboration skill set

Page 1 of 2Job Aid: Skills in Business Analysis

5/30/2014https://library.skillport.com/courseware/Content/cca/cons_01_a01_bs_enus/output/html/jac...

{ systems thinking{ questioning skills{ critical thinking{ decision-making skills

{ escalation skills

Leadership skills

z Mentoring leadership skill set{ coaching skills{ behavioral coaching{ motivational skills

z Forward-thinking leadership skill set{ long-term goal setting{ succession planning

z Elicitation and analysis leadership skill set{ interviewing skills

{ appraisal skills

z Designation leadership skill set{ role definition{ delegation skills

Course: Core Concepts in Business AnalysisTopic: Lesson Overview

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Page 2 of 2Job Aid: Skills in Business Analysis

5/30/2014https://library.skillport.com/courseware/Content/cca/cons_01_a01_bs_enus/output/html/jac...