skills development in ibm’s supply chain
TRANSCRIPT
Skills Development in IBM’s Supply Chain
Paul Burt
ISC Skills & Education Manager, IBM.
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Agenda 1. Setting the Stage
2. Development Focus
3. The importance of T Shape Development, and our approach
4. Distinct Programs to develop Supply Chain talent
5. Some examples of success
6. Exciting developments in Supply Chain
7. FAQs and Lessons Learned
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T Shape graphic from Phil Gardner, MSU.
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Agenda 1. Setting the Stage
2. Development Focus
3. The importance of T Shape Development, and our approach
4. Distinct Programs to develop Supply Chain talent
5. Some examples of success
6. Exciting developments in Supply Chain
7. FAQs and Lessons Learned
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Client
Client
Abundance of Silo-focused thinking
• Outcomes not client-centric
• Limited ability to affect top-line growth for IBM
2010
Today
1. Client Driven Metrics
2. T-Shape skills for IBM’s Supply Chain
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Agenda 1. Setting the Stage
2. Development Focus
3. The importance of T Shape Development, and our approach
4. Distinct Programs to develop Supply Chain talent
5. Some examples of success
6. Exciting developments in Supply Chain
7. FAQs and Lessons Learned
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Silo-focused metrics inhibit the translation of T Shape thinking into business value.
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“What we had to do was break down the silos on the metrics, and prioritize according to the client-centered metrics. We also worked to develop not only job rotations, but cross-functional projects to build empathy and understanding.” Allison McFadden, Director, ISC Strategy & Skills Development http://newglobalcitizen.com/impact-and-innovation/insights-sustainable-supply-chain
“Engaged employees drive the client experience, and that in
turn drives business results – in that order.” Ginni Rometty
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A simple tool to map individual T Shape
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Agenda 1. Setting the Stage
2. Development Focus
3. The importance of T Shape Development, and our approach
4. Distinct Programs to develop Supply Chain talent
5. Some examples of success
6. Exciting developments in Supply Chain
7. FAQs and Lessons Learned
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Agenda 1. Setting the Stage
2. Development Focus
3. The importance of T Shape Development, and our approach
4. Distinct Programs to develop Supply Chain talent
5. Some examples of success
6. Exciting developments in Supply Chain
7. FAQs and Lessons Learned
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iBAT
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IBM Buy Analysis Tool (iBAT) is a visibility and analytical platform to enable better channel management and optimization
iBAT is recognized by multiple awards:
Tech Data 2010 Inventory Optimization Partner of the year
CRN Channel Champion award
IBM Research “Outstanding Accomplishment” 2011
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Industrial OEM
Contract Manufacturer
Value Added Reseller (VAR)
Tier 2 Distribution
Tier 1 Distribution
Manufacturing Tier(s) Distribution Tier(s) End Customers The Solution
Channel collaboration
solution with advanced
analytical modeling of
daily demand signals to
supply pipeline
Optimized replenishment
decisions under price
protection constraints
Key Benefits (accrue to both IBM & channel)
Price protection expense reduced by 80%
Inventory reduced by 30%, aged inventory by 25%
Returns reduced by over 50%
Serviceability increased by 10%
Significant enhancement of visibility to channel
inventory, sales, other metrics optimization
opportunity
Scope of iBAT
Predictive analytics
Incentive alignment Channel collaboration & support processes
Collaboration platform & data model Demand
Signal
Repository
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QEWS
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SWG BA Commercializes QEWS in PMQ 2.0
Results from QEWS POC at external client
The Solution
Software system using proprietary
IBM technology to detect &
prioritize quality problems earlier
with fewer false alarms, coupled
with push alert functionality for IBM
& suppliers to proactively detect &
manage quality issues at any
stage of product lifecycle
Key Benefits
Cost savings – $50M (2015 IBM Financial Roadmap period),
approximately $10M per year hard warranty savings, additional soft
savings and benefits in other areas
Proactive quality mgt – identify & resolve issues before they become
problems, weeks or even months earlier than traditional SPC.
Improved quality mgt processes overall
Improved brand value – preserves customer satisfaction through
maintenance of high quality standards, protects high-stakes product
launches, protects brand image
Industry Recognition
IBM recognized by Publication ‘Information Week’ as a leading innovator for 2012 in the Electronics Industry on basis of QEWS solution
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Leading global auto manufacturer hires IBM to analyze potential of improved real-time predictive maintenance capability
Apply Resolution Plan Resolution Specify Problem Investigate Issue Anomaly Detection
Early Detection Early Resolution
① Detect warranty trends
②Root cause and pattern analysis
③ Drill-down, identify issue
④ Decision mgmt, action plan
⑤ Make corrective changes,
Quality Early Warning System (QEWS)
Client Business Challenge
Client pursuing quality excellence for 70 years, but needed a breakthrough
Wanted to better utilize extensive warranty information
Part of a Corp strategy to leverage analytics & ‘Big Data’
Multiple modules exist within PMQ, eg SPSS, Cognos, other
Solution and Benefits
Real-time predictive maintenance capability in end state (currently developing and rolling out Pilot) – SPEED
Data will stream from vehicle to Predictive Asset Optimization solution where advanced detection (QEWS) & Predictive Maintenance & Quality (PMQ) will be
Client will better predict, analyze & manage warranty issues
In data demo, QEWS identified warranty issue significantly earlier than the client’s existing system
Predictive Maintenance & Quality (PMQ)
Solution scope for client
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Supplier Engagement
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Supplier Engagement for Dutch energy grid metering
The Solution
Use IBM’s Procurement, Consulting
and Delivery expertise, partnered
with Kaifa China to design and
develop a new kind of smart meter
for the Dutch energy grid.
Key Benefits
Double digit $m revenue for IBM over 2 years
Positions IBM as a premier partner for Dutch Utility & Energy sector
Transformed our supplier partner Kaifa’s European market from an
OEM using third party products to a branded market leader. First
shipment July 2013, over 22 million shipped by November 2013.
Industry Recognition
IBM & Kaifa solution is the first to be fully compliant with Dutch Smart Meter Requirements 4.0 (DSMR 4)
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Agenda 1. Setting the Stage
2. Development Focus
3. The importance of T Shape Development, and our approach
4. Distinct Programs to develop Supply Chain talent
5. Some examples of success
6. Exciting developments in Supply Chain
7. FAQs and Lessons Learned
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open-standards, cloud-based platform for building, managing, and running apps
IBM® Bluemix™
Systems of Engagement
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Agenda 1. Setting the Stage
2. Development Focus
3. The importance of T Shape Development, and our approach
4. Distinct Programs to develop Supply Chain talent
5. Some examples of success
6. Exciting developments in Supply Chain
7. FAQs and Lessons Learned
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Back up
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SYSTEMS that: focus on FLOWS of THINGS
support PEOPLE’S ACTIVITIES
GOVERN
Transportation & supply chain
Food & products
ICT & Cloud
Retail & hospitality
Healthcare & family
City Nation
Water & waste
Energy & electricity
Building & construction
Banking & finance
Education & work
State
D
ISC
IPLI
NES
behavioural sciences
management sciences
political sciences
cognitive sciences
system sciences
information sciences
organization sciences
social sciences
decision sciences
run professions
transform professions
innovate professions
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