Rhea Sinha – Health Project Manager | Chris Reed – Head of Volunteering

Rhea Sinha – Health Project Manager | Chris Reed – Head of Volunteering

St John AmbulanceNon-commissioned

Paul’s story

Demonstrating the impact of volunteering | 20 March 2014

John and Sandra

Demonstrating the impact of volunteering | 20 March 2014

• Community First Responders

• Partnership NHS Ambulance Trusts

• Highly trained volunteer

• Life-saving first aid and medical care before an ambulance arrives

SJA Community First Responders

Locally• Different Trusts, different models

Nationally• Community AEDs and Local CFR schemes praised by

government• No statutory funding

• Cost to SJA in London - £30 - £50K per annum

• Difference between a life lost and a life saved

Demonstrating the impact of volunteering | 20 March 2014

Rhea Sinha – Health Project Manager | Chris Reed – Head of Volunteering

MENCAPCommissioned

Getting It Right – From The Start project - Introduction

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A 3 year pilot project commissioned by theDepartment of Health’s Health and Social CareVolunteering Fund

Outcomes for the volunteers involved are a majorfocus of the project

Partnership working between Mencap and 4 Clinical Commissioning Groups

Working with GP Practices on making‘Reasonable Adjustments’ to Primary Care services for people who have a learning disability

East Surrey

North Tyneside

Mid Devon + Exeter

Northamptonshire

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Local Approach, Safe Hands

Active, highly knowledgeable multi-agency Steering Groups; Champion and Mentor representatives

Local Learning Disability Commissioners

Carers organisations

All areas very different, key link is Lead GP on learning disability in each locality

GP Surgery buy-ins - Why it Works

Relationship building with each surgery

Flexible approach; bespoke service and workshop provided to surgeries

Offer ideas and advice that relate to individual surgery

Work in a way that is organic NOT ‘must do’

Volunteers delivering workshops to surgeries supported by locality coordinators

Action Plan, Easy-read Advice sessions offered as part of project resource

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Overall, the 4 pilots:

Involve 62 regular and dedicated volunteers

Work with 72 GP Practices

Have delivered 70 Practice Workshops to date- that have been attended by approximately 800 Practice staff

including a range of individuals, such as: GPs, Practice Nurses, Registrars, Health Care Assistants, Receptionists, Medical Secretaries and Patient Participation Group members, phlebotomists and Note Summarisers

Workshops cover 4 key issues:Learning Disability Awareness, Communication, Reasonable Adjustments , Easy Read

/ Accessible Information

Evaluation feedback so far shows that 95% of those who attended wouldrecommend these workshops to colleagues

Good Things Come Out Of Small Packages!

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Examples of Workshop Feedback

‘Vitally important for primary care’Nurse Practitioner, East Surrey

‘This will change my practice’Practice Nurse, Mid Devon & Exeter

‘All GP surgeries would benefit from this workshop’Receptionist, North Tyneside

‘Re-iterated that we must think about and adapt our consultation skills as a GP’

GP, East Surrey

‘I will take all I have learnt today and try to implement it when I see people who have a learning disability’

Practice Nurse, Northamptonshire

‘Personally I was humbled, professionally I have a lot of work to do’Practice Manager, East Surrey

Aligning priorities

• Commissioned• Localities• Demographics• Models

• National providers v local commissioners• Understanding how commissioners set their priorities

• Non-Commissioned• Sustainability• Many moving parts of

the NHS• Different Trusts,

different models

Aligning priorities - discussionCCGs/Commissioners• What approach do you take to priority setting and how might NNVIA

members assist you with this work?

NNVIA Members (Commissioned)• What examples can you offer of where you have been involved in the

full commissioning cycle and what have you bought to the table that CCG colleagues might benefit from?

Both• What opportunities exist for improving joint working?• Identify three key actions/ recommendations in this area.

Demonstrating the impact of volunteering | 20 March 2014

Aligning priorities - discussion

Demonstrating impact

What do we measure and how to we measure it?

• What happened to Paul?

Challenges• What do we measure?• Health outcomes – patients lives saved• Whose outcome is it anyway?• Did we fail if the person died?

Demonstrating the impact of volunteering | 20 March 2014

Demonstrating impact

Project is robustly evaluated in formative stage. At final stage, evaluation data will be compared with baseline data. 5 groups evaluated below are:

Volunteers (Annual Review each year) GP surgery staff (Workshop feedback) GP Survey (Practice Manager Feedback) CCG Survey (LD Lead in CCG feedback) People with a learning disability survey (feedback from local service

users about the surgeries)

Examples of ‘change’ due to project intervention Changing of hearts and minds Not just quantitative data, but qualitative data to show impact of project

Demonstrating impact - discussion

CCGs/Commissioners• What evidence are you looking for and how is this best articulated?

NNVIA Members• What are you able to regularly provide (Commissioned and non-

Commissioned)

Both• Identify three key actions/ recommendations in this area for how to align

and use a common language to demonstrate the impact of volunteering in improving health outcomes

Demonstrating the impact of volunteering | 20 March 2014

Workshop feedback

• What are the three insights and learning points from this workshop?

• Identify important specific activities, tasks or events which will take the learning through to next steps

Demonstrating the impact of volunteering | 20 March 2014

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Messages from our volunteers - A short video

For more information, please visit our website:http://www.mencap.org.uk/getting-it-right-start