SAMANTHA JO ALLEN 117 Sierra Drive, Belleville, IL 62221 Phone: 618-772-4050 E-Mail: Faceforward4@gmail.com

ExperienceSSM Health Senior Medicare/ VA and Tricare Government Follow Up and Denials Representative

Daily supervision of 15 representatives

Running daily reports for follow up and assignments

Monitoring and auditing daily work performance, policy compliance and direct handling of daily work issues

Auditing representative work-flow and accuracy of claim resolution. Proficiency in Medicare claim follow-up and resolution

Understanding and daily application of ICD 10 coding.

Practice Manager, Oral and Maxillofacial Surgery- MAYO CLINIC 06/2004-03/2015 Review and organize initial patient information to include: Ordering additional tests; pathology

slides/reports; existing imaging; any previous surgical documentation. Personal management and coordination of post-operative follow-up short term and long term to include:

patient complaints, wound management, patient call triage, and insurance issues. Coordination of referrals both internal and external. Coordination of insurance benefits to include: ICD 9/10 coding protocol, attachment of additional

documentation and initial verification of insurance coverage. Department liaison for external and internal audits. Coordination and oversight of resident activities and course completion. Published research project with Dr. Eugene E Keller and organized for FDA approval and sale

of the developed prosthesis. I organized and presented to multiple departments and outside agencies.

Electronic medical records management and documentation. Supervision of technicians/dental assistants/secretaries and outside vendor participation. Ordering and maintain supply levels for 5 Oral Surgery practices. Management of accounts payable and accounts receivable for department supplies.

Dental Clinic Assistant/Manager- FEDERAL BUREAU OF PRISONS 04/1996-01/2002 Successfully enforced Federal Prison guidelines in clinic practices. Established patient charts and organized individual treatment plans. Organized and maintained clinic MSDS, sterilization processes and record keeping for outside audits Supervision of technicians/dental assistants/secretaries and outside vendor participation. Ordering and maintain supply levels. Management of accounts payable and accounts receivable for department supplies. Prepared for and represented the Federal Medical Center, Rochester, MN for compliance with HIPAA,

OSHA and JCHO regulations.

Parlegal- LAWRENCE DOWNING AND ASSOCIATES 03/1995-04/1996 Interviewed clients for intake and legal document preparation Answered phones and scheduled or confirmed office appointments Managed court timelines and correct filing procedures. Worked directly with several different legal professionals and successfully managed client processes to ensure firm success.

Dental Assistant/front desk manager- UNITED STATES AIR FORCE 12/1989-12/1993 Monitored Air Force members for annual exam compliance Oversaw the office MSDS, OSHA, JCHO and sterilization compliance programs Performed dental assistant duties. Supervised peers for program growth and goal compliance.

Education Dental Assistant Expanded Functions, Rochester Community and Technical College-

Licensed Dental Assistant, MN 2002-2015 Federal Bureau of Prisons- Honor Graduate 1996

Associates of Applied Science- Paralegal, Summa Cum Laude. Blair Junior College 1995

Emergency Medical Technician- United States Air Force 1993

Pikes Peak Community College Broadcasting 1989

Special Awards/Accomplishments Mayo Clinic Bronze Quality Fellow (Outstanding patient/customer service)

Mayo Clinic “Everyone is intelligent” (A comprehensive study on managing the difficult patient)

Mayo Clinic Brand Ambassador (An award to outstanding brand representation)

Federal Bureau of Prisons Honor Graduate

United States Air Force Achievement Medal

United States Airman of the year, Peterson Air Force Base

United States Air Force Airman Below the Zone (An award of increased pay grade a year prior to your peers- for outstanding service)

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Proficient Computer Skills- WPM 60 Lawson

Kronos

Sythesis

Mics Lastword

QDW

NEA

Planmeca

Dimaxis

Microsoft Word/Excel spreadsheets

Improvis

Ability

SSI/CCSM

FISS

WPS

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