size doesn’t matter: how innovative small firms and solos can use social media marketing to gain...

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Size Doesn’t Matter Size Doesn’t Matter How Innovative Small Firms and Solos How Innovative Small Firms and Solos Can Use Social Media Marketing to Can Use Social Media Marketing to Gain Clients Gain Clients on a Shoestring Budget on a Shoestring Budget Atlanta Bar Association SPSF Section August 20, 2009 Jackie Hutter, MS, JD Chief IP Strategist The Hutter Group LLC & Patent Matchmaker Website: www.JackieHutter.com Blog: www.ipAssetMaximizerBlog.com Follow me on Twitter: @ipStrategist Blip.fm DJ JackieHutter

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Social Media can put small firms and solo on the same paying field as large firms. Today, there is much opportunity for innovative lawyers to claim a niche space in which they can create a reputation as an expert to thereby drive business to themselves and their firms. Few big law firms "get" social media" and they are slow to develop a significant and substantive online presence, but that is likely to change soon, so small firms and solos need to get busy before the "sleeping giants" wake up.

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Page 1: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

Size Doesn’t MatterSize Doesn’t MatterHow Innovative Small Firms and Solos How Innovative Small Firms and Solos

Can Use Social Media Marketing to Gain Can Use Social Media Marketing to Gain Clients Clients

on a Shoestring Budgeton a Shoestring Budget

Atlanta Bar AssociationSPSF Section

August 20, 2009

Jackie Hutter, MS, JDChief IP Strategist

The Hutter Group LLC & Patent MatchmakerWebsite: www.JackieHutter.com

Blog: www.ipAssetMaximizerBlog.comFollow me on Twitter: @ipStrategist

Blip.fm DJ JackieHutter

Page 2: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

About MeAbout Me

Page 3: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

Social Media Marketing Social Media Marketing Will Change Your Legal Will Change Your Legal PracticePractice

(If you will let it)

Page 4: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

Why is Social Media Why is Social Media Marketing a Great Idea for Marketing a Great Idea for Lawyers?Lawyers?

Page 5: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

Traditional Lawyer Marketing Traditional Lawyer Marketing ModelModel

Page 6: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

Traditional Lawyer Marketing Traditional Lawyer Marketing ModelModelRationale for Model

Lawyers need to get their names out to the relevant public, so must meet as many people as possible

Assumptions Upon which Model is Based

The more people you meet, the more likely it is that you will be remembered when an as-yet-unspecified legal issue arisesWinners Under this Model

Large firm lawyers with moderate to extensive networking skills/opportunities

“Gravity” combined with marketing departmentsSmall firm lawyers who extensively network or advertise

Losers Under this ModelAny lawyer who does not network

Can’t function in law firm environment without own business generation

Smaller firm lawyers in generalCost/time required to meet required number of

peopleArguably: all lawyers because “time is money”

Page 7: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

Basic Problems with Basic Problems with Traditional Lawyer Marketing Traditional Lawyer Marketing ModelModel

Page 8: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

Why Social Media Marketing Why Social Media Marketing is Critical for Lawyersis Critical for Lawyers

Page 9: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

SM Lawyer Marketing SM Lawyer Marketing ModelModel

Page 10: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

Response to Common Response to Common Objections to Social Media Objections to Social Media from Lawyersfrom Lawyers

Page 11: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

Why Innovative Small Why Innovative Small Firms/Solos Have Unique Firms/Solos Have Unique Opportunity TODAYOpportunity TODAY

Page 12: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

The Basics of Social Media The Basics of Social Media Marketing for LawyersMarketing for Lawyers

It’s all about you, Baby!

Page 13: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

Key Takeaway from My Key Takeaway from My SM Marketing JourneySM Marketing Journey

Success in Social Media marketing is a process not an event◦ But this is true for all

legal marketing effortsNot enough to just

show up, you have to participate◦ More is more◦ You can’t hire

someone to be youMy journey

continues◦ Wherever I am, I am

not yet there

Page 14: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

11stst Step to Any SM Marketing Step to Any SM Marketing Program Program

Page 15: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

22ndnd Step to Any SM Marketing Step to Any SM Marketing ProgramProgram

Page 16: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

3rd Step to Any SM Marketing 3rd Step to Any SM Marketing ProgramProgram

Page 17: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

Fundamentals of SM Fundamentals of SM Marketing Program for Marketing Program for LawyersLawyers Pick several areas in

which to participate◦ More being developed

everyday Goal is to build

density/connections in pertinent niche◦ Not just “lawyer”

World is “lousy with lawyers”

Keys for raising search engine ratings◦ New, consistent, regular◦ Can’t buy quality

rankingsDeep connections lead to higher search engine rankings for relevant content

Page 18: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

BlogsBlogs

Page 19: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

BlogsBlogs

Page 20: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

Blog CommentsBlog Comments

Page 21: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

LinkedInLinkedIn

Page 22: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

+/- of LinkedIn (IMHO)+/- of LinkedIn (IMHO)

What I Like What I Don’t Like

Can find people easily Central place to put info about

me◦ Business information◦ Resume◦ Automatically posts blog updates

Can enhance reputation◦ Answer questions◦ Presentations◦ “What am I doing”

Can find collaborators for projects◦ “Everyone is a free agent”

Emerging high level jobs board◦ Low cost source of employees

more likely to move or work virtually

Has become crowded◦ Specialness hard to extract◦ Lots of foreign users,

especially in networks No peer review

◦ Not reputation based, promotion based

◦ Answers often wrong, but no way to call out

Increasingly requires substantial effort to extract value◦ Hearing that lawyers have

admins to mine for info and keep updated

◦ Better for those with marketing professionals on staff?

Page 23: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

TwitterTwitter

Page 24: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

TwitterTwitter

Page 25: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

TwitterTwitter

Page 26: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

Twitter: Sources of InfoTwitter: Sources of Info◦Lextweet

http://www.lextweet.com/tweeters Legal Index

◦Justia Legal Birds http://legalbirds.justia.com/ Legal Rankings

◦Basic guides http://lawfirmblogger.com/twitter-for-lawyers-

resources/ http://www.legalmarketingblawg.com/

2009/02/to-twitter-or-not-to-twitter-t.html http://www.10e20.com/blog/2009/02/06/

twitter-for-lawyers-legal-professionals/

Page 27: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

FacebookFacebook

Page 28: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

Content MarketingContent Marketing

Page 29: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

Content Marketing: Just for Content Marketing: Just for LawyersLawyers

Page 30: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

Content Marketing: More Content Marketing: More GeneralGeneral

Page 31: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

Other Emerging SM Other Emerging SM Marketing Sources for Marketing Sources for Lawyers and OthersLawyers and Others

Page 32: Size Doesn’t Matter:  How Innovative Small Firms and Solos Can Use Social Media Marketing to Gain Clients on a Shoestring Budget

Parting ThoughtsParting Thoughts