six key business / tech trends and how they're impacting it investment and governance
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Six key business/tech trends and how they’re impacting IT investment and governanceNeil Ward-DuttonFounder, Research Director
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#1: Business globalisation / digitisation
Multi-channel service, instant
information, responsiveness, transparency, …
Media, entertainment,
payments & banking, travel & transport,
hospitality, telecoms, …
IP theft, human capital risk,
environmental risk, business continuity,
product liability, credit risk, ID theft,
data breach, …
Sustainability, transparency, probity, etc
Chan
ging
risk
la
ndsc
ape
New
cust
omer
ex
pect
atio
ns
New digital-native com
petitors
Changing stakeholder expectations
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#2: Customer power
43% of 16-24 year olds and 46% of 25-30 year olds are attracted to personalised goods and services (Source: Deloitte survey, 2015)
Source: McKinsey
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#3: A new wave of automation
Interaction
Insight
Integration
LearningProgram
med
Sensing and responding in more human waysFrom ‘operator’ to ‘human’ interfaces
Interactive, predictive, advisory analyticsFrom static to interactiveFrom retrospective to predictiveFrom information to recommendation
Long-tail integration and automationFrom IT-driven to business-drivenFrom programming to visual design
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#4: Digital reinvention of knowledge work
System-recommended decisions, tasks and processes
Open collaboration on tasks and processes
Digital fieldwork Bringing customers into
processes […]
Who?
When?Why?
How?
What?
Where?
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#5: From as-a-service to self-service
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#6: Digital resource abundance …
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… and scarcity
…Graduations from UK universities, by subject
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Beyond Digital-as-destination
Instrumentation of products,
services, processes
Agility of services,
processes, business models
Internet of infrastructure,
products
Internet of personal devices
Internet of conversations
Internet of applications,
platforms
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Corporate tech leaders’ expectations are changing“We need ‘test-and-
learn’ platforms”
“We need bridging
strategies and
platforms to harden
innovations”“Fail fast, scale fast” “We’re
carving out budgets
with different spending
parameters”
“Bimodal is useless”
“We can’t accept
business-as-usual”
Retail, utilities, travel/transport, CPG, insurance,…
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Optimise for uncertainty
Design for stability
Design for change
Serves the business
Collaborates to serve the customer
Corporate standards
Visibility, shared responsibility
Feature fetish As simple and open as possible
City planning Gardening
Organisation
Procurement
Capabilities
Governance
Strategy / architecture
