situational stress reactions helping your co-workers and the employees you supervise cope with their...
TRANSCRIPT
![Page 1: Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation](https://reader036.vdocuments.site/reader036/viewer/2022062712/56649c905503460f94949fc5/html5/thumbnails/1.jpg)
Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a
crisis situation.
![Page 2: Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation](https://reader036.vdocuments.site/reader036/viewer/2022062712/56649c905503460f94949fc5/html5/thumbnails/2.jpg)
Our Formula for Success is:
• Breathe • Be Calm• Focus• Identify Best Outcome • Visualize Goal • Take Calculated Steps
![Page 3: Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation](https://reader036.vdocuments.site/reader036/viewer/2022062712/56649c905503460f94949fc5/html5/thumbnails/3.jpg)
Leading the Way
• According to Ben Sherwood in his book The Survivor’s Club due to inexperience and not being prepared “…Most people panic and wait to be told what to do” in a crisis.
![Page 4: Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation](https://reader036.vdocuments.site/reader036/viewer/2022062712/56649c905503460f94949fc5/html5/thumbnails/4.jpg)
The Survivor’s Club by Ben Sherwood
“Above all, I wanted to learn
the secrets of who survives…
The Key to Survival is attitude…
If you lose the will to live, odds are you aren’t going to make it.”
![Page 5: Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation](https://reader036.vdocuments.site/reader036/viewer/2022062712/56649c905503460f94949fc5/html5/thumbnails/5.jpg)
Your Thoughts Matter!• The Law of Attraction states:
– Like attracts like, so when you think a thought you are also attracting like thoughts to you.
– Your current thoughts are creating your future.
– What you think about the most, or focus on the most, will appear.
The Secret by Rhonda Byrne
![Page 6: Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation](https://reader036.vdocuments.site/reader036/viewer/2022062712/56649c905503460f94949fc5/html5/thumbnails/6.jpg)
Your Attitude is Everything!
Glass Half-Full
versus
Glass Half-Empty
Optimism versus Pessimism
![Page 7: Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation](https://reader036.vdocuments.site/reader036/viewer/2022062712/56649c905503460f94949fc5/html5/thumbnails/7.jpg)
The Survivor’s Club Quiz What is your Survival Type?
Take the Survivor’s IQ Test
Type “Survivor IQ” into Google Search
options will appear
![Page 8: Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation](https://reader036.vdocuments.site/reader036/viewer/2022062712/56649c905503460f94949fc5/html5/thumbnails/8.jpg)
According to Ben Sherwood the author of The Survivor’s Club
• We all have survivor qualities
• There are Five Types of Survivors:– Thinker– Believer– Realist– Fighter– Connector
![Page 9: Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation](https://reader036.vdocuments.site/reader036/viewer/2022062712/56649c905503460f94949fc5/html5/thumbnails/9.jpg)
You’re distracted at a shopping mall and suddenly realize that your child is gone.
• Panic• Get Help Immediately• Start yelling her name• Look for signs from God to find him/her• Calmly walk to the place where I last saw
him/her
Excerpt from: The Survivor’s IQ Quiz
![Page 10: Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation](https://reader036.vdocuments.site/reader036/viewer/2022062712/56649c905503460f94949fc5/html5/thumbnails/10.jpg)
The Survivor’s Club
According to Sherwood:
Everyone has these survivor qualities within them, but most people don’t get the opportunity to use and develop them.
![Page 11: Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation](https://reader036.vdocuments.site/reader036/viewer/2022062712/56649c905503460f94949fc5/html5/thumbnails/11.jpg)
People Can Be Difficult Especially in a Crisis!
![Page 12: Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation](https://reader036.vdocuments.site/reader036/viewer/2022062712/56649c905503460f94949fc5/html5/thumbnails/12.jpg)
“Fight or Flight” Response
Human primitive response is
“Fight or Flight”
Brain/Body Response to assist us in standing and fighting
or
running for our lives.
![Page 13: Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation](https://reader036.vdocuments.site/reader036/viewer/2022062712/56649c905503460f94949fc5/html5/thumbnails/13.jpg)
Coping with Intense Emotions Communication
Speak– Speak slowly & clearly at a volume no
louder than necessary to be heard.
– Speak to the person with Respect.
– Acknowledge the person’s feelings.
![Page 14: Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation](https://reader036.vdocuments.site/reader036/viewer/2022062712/56649c905503460f94949fc5/html5/thumbnails/14.jpg)
Coping with Intense Emotions Communication
Listen – Active Empathetic Listening, Reflecting back
to them their concerns and fears.
– Working to establish best outcome for the person in distress as well as for yourself and the others involved.
![Page 15: Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation](https://reader036.vdocuments.site/reader036/viewer/2022062712/56649c905503460f94949fc5/html5/thumbnails/15.jpg)
Coping with Intense Emotions Communication
Focus/Attention – Focus your attention on the upset person to
let them know you are interested in what they have to say.
– Maintain a relaxed, yet attentive posture.
![Page 16: Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation](https://reader036.vdocuments.site/reader036/viewer/2022062712/56649c905503460f94949fc5/html5/thumbnails/16.jpg)
Coping with Intense Emotions Communication
Suggestions:• Ask for small specific favors such as asking
the upset person(s) to move to a quieter area.
• Use delaying tactics.• Be reassuring and point out choices.• Accept criticism in a positive way.
![Page 17: Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation](https://reader036.vdocuments.site/reader036/viewer/2022062712/56649c905503460f94949fc5/html5/thumbnails/17.jpg)
Coping with Intense Emotions Communication
If the Person Becomes Agitated,
and Challenges, or Questions Your Authority:
• Answer the question calmly.• Repeat your statement calmly, until accepted.• Move on with your plan to reach your best
outcome.
![Page 18: Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation](https://reader036.vdocuments.site/reader036/viewer/2022062712/56649c905503460f94949fc5/html5/thumbnails/18.jpg)
Coping with Intense Emotions Communication
If the person Becomes Agitated
or Refuses to Follow Directions:
• Do not assert control (No Power Struggles) • Let the person gain control of themselves. • Remain professional• Give the person time to think
![Page 19: Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation](https://reader036.vdocuments.site/reader036/viewer/2022062712/56649c905503460f94949fc5/html5/thumbnails/19.jpg)
Coping with Intense Emotions Communication
If someone becomes threatening:– Seek the assistance of other people in the
group to help redirect and calm this person– Give them time and space– Move on toward your Best Outcome
![Page 20: Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation](https://reader036.vdocuments.site/reader036/viewer/2022062712/56649c905503460f94949fc5/html5/thumbnails/20.jpg)
Keep Your Eye on the Ball!
• Have Your Best Outcome in Mind.
• Focus on the steps to Your Best Outcome.
• Remember, be flexible. You may have to deviate from your original plan to accomplish the goal.
![Page 21: Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation](https://reader036.vdocuments.site/reader036/viewer/2022062712/56649c905503460f94949fc5/html5/thumbnails/21.jpg)
Again, Your Thoughts Matter!
– Panic happens due to what you are thinking (or Saying to Yourself).
– Focus on your desired Outcome!
![Page 22: Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation](https://reader036.vdocuments.site/reader036/viewer/2022062712/56649c905503460f94949fc5/html5/thumbnails/22.jpg)
Your Breathing Matters!
– Short shallow breaths intensify anxiety and feelings of panic.
– Deeper breaths can relieve anxiety and panic.
![Page 23: Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation](https://reader036.vdocuments.site/reader036/viewer/2022062712/56649c905503460f94949fc5/html5/thumbnails/23.jpg)
Principle for Managing Worry & Fear
By Dale Carnegie
– Say to Yourself: “What is the Worst thing that can happen?”
– “What is the Best thing that can Happen?”
– “What can I do to create the best outcome?”
![Page 24: Situational Stress Reactions Helping your co-workers and the employees you supervise cope with their emotions in a crisis situation](https://reader036.vdocuments.site/reader036/viewer/2022062712/56649c905503460f94949fc5/html5/thumbnails/24.jpg)
Scenario Work Groups& Discussion