SIMON CORDRAY

Client Relationship DesignEvaluate opportunities and optimize customer journeys across the healthcare experience. Implement strategies for process innovation and technology enhancement in an accounts receivable, customer and client service contact center setting. Work closely with insurance providers, physicians groups, and patients to maximize pro�tability and quality of care. Build teams and lead initiatives to broaden the success of a global organization across multiple departments..

An Operations and Process Improvement Leader who increased revenue for a high pro�le multi-unit international account by $3M/year over 3 years. Proven ability to grow pro�tability by developing and implementing strategic marketing and sales strategies, reducing costs and increasing e�ciency. Slashed operating costs by 15% in a $6M o�ce in the �rst 30 days of responsibility. Has managed 6 locations across 4 states accounting for over 1000 employees. Directed a team that implemented a new line of business increasing headcount by 36% in less than 50 days. Reorganized HR structure for 30 person o�ce reducing turnover by 20%.

Optum – Global Service DeliveryAn industry leading partner developing synergies between business and medicine

SEP 2014 - PRESENTIRVING, TX

Innovation ConsultantIntensive high-level business consulting with brands like, Adecco, Manpower, Servicemaster, Freeman, and more. Typically this involves identifying business process challenges, working with internal and external resources to develop solutions and then implementation and evaluation of the optimized system. Designed and executed process improvements in the areas of information technology, account management, marketing, talent acquisition, and training, with a speci�c emphasis on contact center solutions.

Business Perfection (www.bizperfection.com)A leader in business management consulting across all disciplines

FEB 2009 – AUG 2014ORLANDO, FL

National Accounts DirectorResponsible for the stabilization and growth of $35M of national/international business. Full P&L responsibility for national contract with multiple locations.Built client and colleague relationships with new and existing locations. Developed and implemented innovative practices and procedures across nation-wide locations in call center, retail, and light industrial environments. Created and executed strategic sales & marketing plan. Negotiated contracts in excess of $15 Million.

SpherionA Fortune 1000 company that provides sta�ng, recruiting and workforce solutions

AUG 2004-JAN 2009ORLANDO, FL

Vice PresidentDirected the operations of the company including sales, marketing, information technology, production and human resources. Supervised a sta� of approximately 30 employees and a budget in excess of $2 million dollars with full P&L responsibility. Additionally managed the strategic development and organizational structure.

Assignable Life AssetsThe oldest and largest licensed Viatical and Life Settlement Insurance broker that assists individuals and companies in liquidating life insurance policies.

2001-2004WINTER PARK, FL

Multi Unit DirectorDirect the operations of two on-location call center operations accounting for more than $20 Million in annual revenue with full P&L responsibility. Developed and orchestrated the strategic plan for both sites. Managed the complete range of HR responsibilities including recruiting, training, retention, compliance, and bene�ts for over 600 employees.

Marketing DirectorDirected the Marking and Sales departments, which included responsibility for meeting sales quotas and the creation and implementation of a marketing communications plan.

Client Service Director Directed the sales department, which included developing and implementing sales goals, recruiting, training and managing the sales sta� and creating employee incentive programs. Additionally redesigned the sales process, policies/procedures and developed focus strategies.

BSc, Business ManagementUniversity of British Columbia, Vancouver, Canada

Ken Blanchard: Situational LeadershipGung Ho, Dimensions in Leadership, Whale Done

Franklin/Covey: 7 Habits Workshop

FL Department of Financial Services Licensed Life, Health, & Annuity Agent

EDUCATION/TRAINING

PROFESSIONAL EXPERIENCE

726 E Michigan St. #151Orlando, FL 32806 407.584.7796 disolv@gmail.com