sim recycling curent_process_ver1 2

7/30/2019 SIM Recycling Curent_process_ver1 2

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Start

Based on Stock

forecasting report Supply

Chain will prepare

Request for SIM CARD

Inventory

Committee

Meets

SIM CARD Accepted /

Scan in by Warehouse

in itrac

OCS Team Generates

the Input file (manually

process)

Sending the Input

file To Supplier

S U P P L I E R

S E L L I N G P R O C E S S

SIM CARD LIFE CYCLE - CURRENT PROCESS FOR PREPAID CUSTOMER

After receiving the

Packing list, Loading of

Packing list By Supply

cahin in Itrac will follow

Issuing of PO, The

request will be raised

and approved in IPOS

Supplier

Will prepare the Packing List/output file and

send it to Tigo, in meant time production will

commence

Delivery of Physical

SIM Cards to the

Warehouse

Manual Verification of

Input file by OCS Team

After GRN, SIM

CARDS will be

On hand in Main

Warehouse

ready for

distribution

Stock Point/branches

Controller raise Request for

SIM CARDS through itemate

InventoryTeam

(Supply chain and

Finance

team)Approves the

request in itemate

Delivery of SIM CARDS to Dealer,Selling of SIM CARD to end User by Freelancer/

Retail Store

F A C T O R Y

SIM CARD is in Idle

state in OCS

SIM CARD is in

Active state

Suspended state

in OCS

Customer first Recharge No Recharge(in <= 1 year)

Blacklist

Pool state

60 Days, one way barred

Every month

Prepare the List of

pool numbers and OCS

Team send it to DWH

Team,Tigo

Pesa,Registration,Hybr

id admin via email

10 Consecutive recharge failures

Customer care activate the line

Disabled state in OCS

File is sent through mail

OCS Team Delete the

number manually from

OCS&HLR

Number Deleted

manually from

Registration system

Tigo Pesa Admin will Delete

The Number manually from

Tigo Pesa Platform

S U P P L Y C H A I N

S U P P L Y C H A I N

Manual Provision of SIM

Card by OCS Team

The order will be

dispatched in itemate,

and physical goods will

be shipped to stock

point

File is sent through

mail

Supplier

Supplier will receive the PO and Input

file from Procurement

Once Production is completed

Supplier will ship physical goods to

Tigo Main warehouse

SC team will receive

input file from OCS

Team via mail

If SIM Not provisioned,

User, Cashier, Freelancer will call COPS

Customer care Operations,

COPS will notify OCS team,

Commercial, Go to market

via email

The Dealer will fill in

order form(excell

sheet file) and send it

to Stock Point

Stockpoint Controller

will add the order in

itemate

The order will be

approved by

Supply chain team

The Order will be

approved by

Finance team

The order will be ready to

Dispatch and Stockpoint

controller will be notified via

email and SMS

DWH Team receive the

list via email

DWH will filter out EPIN

Numbers

DWH Check if its Tigo

Pesa Subscriber

If balance is not zero and/or

number is active for the past6 months

DWH will filter out

Super agent and

Agents Numbers

yes Filter out the

number from poollist

DWH will compile the

list and Reply to OCS

Team and respectivePlatform admin via

email

Tigo pesa check last 6 month activity plus zero balance

New module to be introduced will allow deletion of

numbers with some balance on it.

Stock forecasting is done manually by

Supply chain team, this will be

automated in next itemate production

release

no

6 0 d a y s, t

w o w a y b a

r r e d

The Stock will be

On hand at stock

point ready for sale

Stockpoint/Branch

controller will send SIM

Details via email to OCS

team

Itemate will write the

stock GRN details in

IPOS automatically,

User will be notified via

email and SMS, will log

in IPOS and complete

the GRN process

Blacklist in NMS: means the number which are not allowed to

be recycled, which include number in the following categories1. Reserved numbers :- Special Numbers, Staff numbers, Tigo

Pesa Wakala numbers, Freelancer numbers

2. Ordered numbers :- Numbers sent to supplier for production

White list Numbers: Means the numbers which

are free to use and can be recycled if required



Customer

Request for

EPIN Service(fillin forms)

Start

Every month

EPIN

Technical

Support

request EPIN

number list

from EPIN

Admin via

mail

Customer Sign

Contract with

Tigo?

Add the

Number in

EVC

Assign EPIN

Class of servicein OCS( this is

done manually

Number Become

Active EPIN Sub

No Transaction for

the past 60 days?

Start

EPIN ADMIN will

send all the list to

EPIN Technical

support via email

EPIN Technical

will receive the

list via email

EPIN Tech

Support will sort

the number for

deletion

The list will be

shared to DMS

Champion and

HOD for

approval

D M S D B

E V C D B

Number has

balance of less

than 10,000 ?

yes

DMS and EVC

ADMIN will receive

the list via email and

backup the data

before deletion

yesThe list will be sent to

System Admin for

deletion

DMS and EVC

ADMIN will delete

the numbers from

DMS and EVC

EVC ADMIN will

fetch EPIN

numbers from

EVC Database

DMS and EVC ADMIN will notify

the EPIN Technical support

Process End

Process End

EPIN NUMBERS LIFE CYCLE - Current Process Flow

EPIN Account Creation

EPIN Account Deletion

This is the manual

process, Problem arises

when forgot to assign

class of service

no

no



StartCustomer care,

Take a Prepaid

SIM

Create an

account in

Hybrid

Select a plan in

Hybrid Platform

Automatically class

of service will be

changed in OCS

Top-up done in Hybrid

Account will be

blocked in

HLR(one way

barring)

First Bill paid?,( check on 9th

of

the month)

Customer request

For Hybrid service,

fill the form and

submit necessary

documnets

Vetting

Account will stay in blocked

state, the number wont be

recycled

LIFE CYCLE FOR HYBRID NUMBERS

LIFE CYCLE FOR POSTPAID NUMBERS

Request will be sent from

Hybrid to HLR to block

account

Start

Customer

care, Take a

Blank SIM

CARD

Create an account in

CBOSS

Assign/Update Sub profile

in HLR

Account will be

blocked in HLR

Bill not paid(check

every 25th

of the

month)

Customer request

For PostPaid

service,Vetting

Account remain

in active stateBill not paid(90

thDay

after 1st

Bill date)

Account will be full

blocked stay in

blocked state, the

number wont be

recycled

Request will be sent

to HLR to block

account(one waybarring)

Fill in the forms

and Submit

necessary

documents

Request sent via

email to update

Registration DB

Delete the

Number from

OCS for existing

Sub

Postpaid Account

Become Active

Request will be

sent to HLR to

block account(two

way barring)

y e s

y e s

no

Update

Registration

DB(automaticprocess)

Account Activated

n o

Bill paid for two las

invoices?, (check on till

9th

of Month)

Process End

Account will

blocked in

HLR(two way

barring)

Bill paid(Within 180

days)

nono

yesyes

Update account in HLR Update account in HLR

Bill not paid

yes

End

Manual Update

of Registration

DB

Remain active

Number will

removed from

Hybrid and remain

as Tigo Prepaid

number

Subscriber asks for disconnection/termination



Tigo Pesa Wakala

Start

Creation of Tigo

Pesa Wakala in Tigo

Pesa platfform

Activate Wakala

Through Tigo pesa

Platform

Less than six

transactions in a

month

Update of class of

service is done

manually in ocs

Process End

Update class of

service in OCS

Manual of

Update

registration DB

Agent burned/

Replaced

Send Request via

email to update

class of service

Send Request via

email to update

Registration DB



Customer comes

with Number A, and

request Number B

Start User will Dial *222#

Number A will be

validated, the

number should be

Idle and should exist

in HLR(provisioned)

Customer will enter

the pattern for new

number (number B)

The number will be

validated i.e. should

not exist in OCS and

HLR

A IMSI will be taken

and assigned to B

this is done through

tertio

The number B be will

be provisioned and

ready for use

A will be

swapped with B

N S S P o o l D B

A will be sent in the pool

B will be taken from the pool

IMSI - International Mobile Subscriber Identity

A will be kept in NSS

pool database, until

another user request

for it or OCS Team ask

for deletion of that

Number

NSS Team will

receive through mail

the list pool numbers

from OCS Team

NSS Team will Check

the list and compare

with number which

is in NSS the pool

database

NSS will add special

numbers to the pool

Special number category contains:

655,658,715- One series contain about 1 million numbers, In total we have about 3

million Special numbers.

Check if any non

special number?

yes

Number Selection System(NSS)Number selection system holds and manage the activation of Special Numbers

Start

sim recycling curent_process_ver1 2

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