significance of emotional intelligence and its impact on job satisfaction

Seminar On Summer Training

Project

Topic: Significance of Emotional Intelligence and its impact on Job

Satisfaction.Presented By:Amit SoniRR1709”B”34REgNo.3020070044

“Emotional Intelligence Sets Apart Good Leaders”

BASIC EMOTIONS

Emotional Intelligence Emotional Intelligence is a master

aptitude, a capacity that profoundly affects all other abilities, either facilitating or interfering with them.

EI as conceptually related mental abilities that can be divided into four branches:

Perception of emotion. Emotional facilitation of thought. Understanding emotions. Managing emotions

Cont…

Cont… EI encompasses on the following five

characteristics and abilities:

1. Self-Awareness2. Mood Management3. Self Motivation4. Empathy5. Managing Relationships

Job Satisfaction

Job satisfaction has been defined as a pleasurable emotional state resulting from the appraisal of one’s job, an affective reaction to one’s job, and an attitude towards one’s job.

The happier people are within their job, the more satisfied they are said to be.

Job satisfaction is a very important attribute which is frequently measured by organizations.

Use of EI in HR Applications

Human resources (HR) departments use more emotional competencies based applications. There are basically two ways to increase emotional intelligence in an organization:

1. Hire people who are emotionally intelligent.

2. Develop emotional intelligence of the current employees.

WORLD’S BEST COMPANY SAY’S :

What is Life Insurance?

Life insurance is a contract that pledges payment of an amount to the person assured (or his nominee) on the happening of the event insured against.

Major players in Life Insurance

ABOUT THE COMPANY

Kotak Mahindra Old Mutual Life Insurance is a joint venture between Kotak Mahindra Bank Ltd and Old Mutual plc.

Kotak Mahindra is in business since 1985,

Insurance part of their business came into existence in the year 2001.

My Duties….. Regular Interactions with the employees to know

about the working environment.

Getting the questionnaires filled up

Observing the mood of the employees its effects on their work.

Asking their suggestions for their and organization's improvement.

To study the relation between Job Satisfaction and Emotional Intelligence.

To find out the satisfaction level of the employees at S.B Advisory Services Pvt Ltd. Ludhiana.

To suggest measures to improve the satisfaction level of employees.

OBJECTIVE OF THE STUDY

Research Methodology

oSample size : 100 Respondents

oType of Study : Descriptive

oSampling Method : Random Sampling

oScaling Technique : Likert Scaling

Method of data collection

Primary Data :- Collected through Questionnaires and personal Interviews.

Secondary Data :- Collected through Internet, Newspaper and Journals.

LIMITATIONS

Many of the respondents have not given proper response.

The information that is provided by the individual may be biased.

Time constraint is the major constraint of the study.

Respondents were reluctant to disclose complete and correct information.

DATA ANALYSIS AND

INTERPRETATIONS

Salary and amount of bonuses

Strongly Agree Agree Indifferent Disagree Strongly Disagree

19 39 9 27 6

1st Qtr2nd Qtr3rd Qtr4th Qtr

Connection between pay and performance


17 39 15 24 5


WorkloadStrongly Agree Agree Indifferent Disagree Strongly

Disagree

20 49 20 9 2


Opportunity for advancement


3 25 15 43 14


I use both positive and negative emotions as a source of wisdom about how to navigate my life.


16 32 18 16 18


I am calm under pressure.


21 19 8 27 25


I cannot stop thinking about my problems.


25 59 6 7 3


I need someone's push in order to get going.


13 32 14 26 15


Conclusion

Employees are satisfied to greater extent with the Salary that they get for the job they do.

Employees are dissatisfied to greater extent with the company like no participative management, less flexibility of working hours, less carrier advancement opportunities.

Cont…

Most of the employees are unhappy with their job and job profile.

Employees perceived and portrayed incentives plan to be a strong reason or motivator to be satisfied in the organization.

Recommendations Some rewards must be given according to the

performance and also provide recognition to the employees who are performing well.

There should be proper training given to the employees on enhancing and developing the emotional quotient.

Flexible working hours should be provided.

Employee’s suggestions should be taken from time to time.

significance of emotional intelligence and its impact on job satisfaction

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