siemens-preparatory study guide for m3 (draft)

8/9/2019 Siemens-Preparatory Study Guide for M3 (Draft)

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Self Study CoursePreparatory Study Guide for M3LC62

M3 Version 1ZK2f -507 0-01 ( Release N umber)

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August 1996Written by, Carmen Kennedy, Bldg. 9, EducationNo part of this publication may be reproduced, stoled in a retrieval system, or transmitted, in any form or by any means,mechanical, electronic, photocopying, recording, or otherwise, without prior written permission of Siemens RolmCommunications Inc.. The software described in this publication is furnished under a license agreement and may be used onlyin accordance with the terms of that agreement.Request Siemens Rolm publications from your Siemens Rolm representative or the Siemens Rolm'branch serving you.Publications are not stocked at the address below.Siemens Rolm Communications Inc.4900 Old honsides DriveP.O. Box 58075Santa Clara, CA 95052-8075(408) 492-2000TWX: 9103387350 ROLM SNTA BTelex: 278156 ROLM URROLM, ROLMphone, and PhoneMail are registered trademarks and CBX, CallBridge, ComManager, ROLMlink, ROLMfax,and ROLMfax/PC are trademarks of Siemens Rolm Communications Inc..Siemens is a registered trademark


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Table of ContentsABOUT TH|S COURSE ..................5

HOW TO TAKE THIS COURSE. .....................8Moving Through the Course.. ...................... 8

TNTRODUCTTON TO M3 ...............10THE M3 SYSTEM. ...,.....11

Understanding the M3 System Objective.... Error! Bookmark not defined.Understanding M3 App1ications.................... ................ 15

M3 PhoneMail Features.. ..................... 16Administrator Controlled PhoneMail Features....... ..... ........ l1Fax-on-Demand .............. .................... 2AUnderstanding Viewer...... ... ....... ..... . 22

. Understanding the Integrated Messaging (e'Path)........ ................24

M3 SYSTEM MANAGEMENT .......28Defining the Application Builder ..............29

Table of Contents


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Application Builder Training .............. 30Understanding Administration.......... ........ 31

M3-A PERFECT FtT lN ANY ENV|RONMENT............. ................37Understanding Open Architecture.................. .............. 38

Client/Server Environment ....... ....... 38M3 Adherence to the Open Systems Interconnection (OSI) Mode1.......... ......... 40

Understanding the M3 Hardware Platform. ................. 40


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About This CourseThis is a self-study course that provides a conceptual view of the M3System. lt prepares Siemens Rolm employees for other courses on M3.This course gives you the flexibility of learning at your own pace and inyour own environment. lt minimizes your time in class and alsominimizes company expenses for extended accommodations away fromyour job. We have separated much of the conceptual information fromthe hands-on portion of the course. This self-study course is aprerequisite to other M3 courses offered by Education. lt is not designedto substitute as a stand-alone course.The target audience includes Siemens Rolm employees andi ndependent d istri butors.

Product DescriptionM3 is an integrated suite of software applications residing on a Siemensapplication server. lt offers customers a choice of accessing andexchanging messages independent of how, when, or where they arecreated. The software suite includes PhoneMail, PhaxMail, and E-mailapplications.

Course DescriptionThis M3 System Preparatory Study Guide has five units.lntroduction: The lntroduction describes M3 and the features availableto callers, subscribers, and administrators.Administration: The second unit, Administration, describes therequirements for administrating the M3 System.Application Builder: The third unit, Application Builder, describes howadministrators build applications that provide automated services forcallers.lnstallation and Service: lnstallation and Service, the fourth unit,describes the installation and servicing of M3.Sales Engineering: The fifth unit, Blah, teaches Blah.

About this Course 5


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The units covering Administration, the Application Builder, andlnstallation and Service have enough detailto take you directly into theM3 courses that focus on hands-on exercises.This Preparatory Study Guide, self-study course does not providePhoneMail or voice messaging training.

Course RequirementsPrerequisitesThis course was developed...messaging. The course was designed tomeet the training needs of employees in the technical roles of lS, CE,TSA, and AAS. The following self-study courses are prerequisites to thisPreparatory course.

PC Troubleshooting ..".. (TE78)LAN/WAN Troubleshooting......... .. (TE77)ClienUServer............. ... (TEXX) TBDPhoneMail Certification.................(XXXX) TBD

For Sales Representatives (SRs) and Sales Engineers (SEs) thefollowing course is a prerequisite to this Preparatory course.FinancialApplicationsSelling........(XXXX) TBD

The M3 Overview, LC62, Course LengthAllow approximately 8 to 12 hours to complete this entire Preparatorycourse.Course CompletionYou must score at least 80% on the End-of-Course Test to receive creditfor successful completion of this course.

About This Course 6


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Course Materials

Gourse Materials

This M3 Preparatory course kit contains:. Self-Study Preparatory Study Guide. Test Marking Sheet-lnstructions for taking the End-of Course test. End-of Course Test. Answer Key. Evaluation Package lnstructions. Course Evaluation

The following documents serve as references for the M3 courses. Youcan order them from Blah Graphics.

Learners will receive these Blah in the hands-on course Service andlnstallation (TE66).

Title Order NumberSystem Description ManualM3 System Administration Guide(sAG)M3 Application BuilderM3 lnstall & ServicesPhoneMail QRG

Unit '1-lntroduction 7


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take this test. You must score at least 80% to receive credit forsuccessful completion of this course.Course Evaluation

Complete the course evaluation form after you finish the test. Yourcomments will help to improve the quality of this course in the future.The type of comments you might include are:. Technical errors in content. Reference to material that is unclear or confusing. Specific suggestions for improvement. Any other information you think is important to include in the course

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Unit 1

Unit 1 Lessons:

lntroduction to M3Recent advances in technology have made it very easy to communicatequickly and access information from across the world. We have come toaccept voice mail, faxes, and e-mail as reliable technologies of dailyliving. Using PCs, fax machines, and surfing the lnternet is as commonas using a typewriter was just a few years ago.

Currently, you need to use a variety of communication devices (e.9.,phone, fax, e-mail, and etc.) to access your messages.The M3 System is changing all of this. M3 is an integrated suite ofsoftware applications residing on a Siemens Rolm application server. ltprovides a universal mailbox that stores different types of messages,such as voice, fax, and e-mail. lt also gives us the choice of storing,accessing, and exchanging those messages independent of how, when,or where they are created. Lesson one explains M3 in greater detail.

Lesson 1. The M3 SystemLesson 2. M3 System AdministrationLesson 3. M3 and LANs



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Lesson 1

Objectives: Lesson 1

The M3 SystemWe have established that the M3 system allows you to store, access,and exchange information independent of how when or where it'screated. Now let's look at what "how," "\Mhen," and "where" mean.You are not bound by national or international time zones when using aphone, fax machine, or a SC workstation to store or access yourmessages. You can be irinleast four or five places at any time of the dayor week...in the office, at home, at a client site, or in the car. lt's easy foryou to miss important fax or e-mail messages if you do not know youhave them. With messages being critical to your business day, you wantto be able to check one place to find out what your messages are--all ofthem. The M3 server allows you the option to access messages bytelephone or PC workstation.Today you may have to go to your fax machine to see if you have a faxor to send a fax. Your e-mail messages have to be accessed from yourPC workstation and you have to get your voice messages from thetelephone. With M3 you can access all your fax, e-mail, and telephonemessages from one place.

At the end of this lesson you will be able to:List M3 Voice Messaging Featuresldentify the M3 Fax Messaging Applicationsldentify M3 Viewer Featuresldentify M3 e'Path Features

Unit 1-lntroduction 'l 'l


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Understanding M3

PhoneMail

M3 is a suite of software applications that reside on a Siemens Rolmserver. These applications offer you the flexibility of many serviceswhether you access the applications via telephone, fax, PC workstation,or laptop computer. M3 services fall into three application categories.PhoneMail: the voice messaging componentPhaxMail: the fax messaging componentViewer: Blahe'Path: BlahLet's begin by outlining and briefly describing each of the features thatfall under the PhoneMail category.Features...BlahOptions...BlahApplication Builder: BlahAdministration: Blah

PhoneMail is the core application included on every M3 System. lt is thebasic prerequisite for all other applications. PhoneMail providestelephone answering, message notification, audiotext capabilities, andmore. PhoneMail also supports teleprompter device for the deaf(TDDisplay) access.You can classify people who interact with the M3 System into threegroups.Callers: Callers are anyone including yourself that calls someone on theM3 System.Subscribers: Subscribers are users with a PhoneMail profile andmailbox on the M3 System.

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System Administrators (SA): System Administrators set-up andmonitor M3 System functions and features.M3 PhoneMail Features

M3's voice messaging application has many of the PhoneMail featuresas well as some new and enhanced features. We have organized thesefeatures into those controlled by subscribers, and those controlled by thesystem administrator.Features that Subscribers Control

Abbreviated Prompts. Subscribers can not only select abbreviated prompts to play duringdirect access, but also fonruard, and use guest access with M3."Private" in Message Header. Private message delivery prevents the message recipient fromfonruarding a private message to someone else. When the recipientlistens to a message, a prompt informs them that the message ismarked private and cannot be fonruarded.Access Original Message on Return Receipt. Subscribers can send a message to another subscriber and request areturn receipt The recipient of such a message must choose whetheror not to listen to the message. When they listen to the message, M3places a notice in the sender's mailbox stating the recipient's nameand extension number, as well as the time and date they accepted themessage. The sender will hear the return receipt notification and havethe option to listen to their original message too.Access to Headers on Forwarded Messages. The original message sender's header information plays at thebeginning of a fonryarded message". You can fonrvard a message up to 25 times.Multiple Actions on a Message. You are able to perform multiple actions such as "reply" and "fonvard"

with the same message before addressing the next message.Verbal Description of Message Type for Multimedia Messages. A verbal description precedes each message.Personal Greetings

Unit'1-lntroduction'l 3


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. Subscribers can record four regular greetings and one alternategreeting. The regular greetings can answer either internal and externalcalls or ring-no-answer and busy calls.PhoneMail Enhancements that Administrators Control

Subscribers benefit from various PhoneMail features set up andassigned to them by their M3 System Administrator. The PhoneMailfeatures controlled by an Administrator are:Outcalling. This feature allows subscribers to program PhoneMail to call them atoff-site numbers or a pager, and notify them when messages arewaiting in their PhoneMail mailbox. Five schedules, distinguished bythe time of day and the day of week, ai'e available.Automatic Number ldentification (ANl). Automatic Number ldentification is a service provided by some publictelephone companies that passes the telephone number of the callerto the person being called. You might have heard this referred to as"Caller lD." When a ROLM 9751 foru'rards an ANI call to the M3system, it passes along caller information. The M3 system includesthe caller's telephone number in the message header.. M3 can recognize and route calls based on either a portion of, or theentire Automatic Number ldentification. For example, you can route acall based on-the area code, 408, in which case the greeting could play"Thank you for calling from Santa Clara County."System Distribution Lists (SDLs). The following are entries to a System Distribution List (SDL)a. Fax device extensionb. External fax numberc. Group identification (a group of subscribers)Personal Distribution Lists (PDLs). The following are new entries to a Personal Distribution List (PDL)a. Fax device extension

b. System Distribution List (SDL) identificationMultilingual Gapabilities. ln addition to the TDDisplay language prompts (for the hearingimpaired), you can install up to four languages.. New optional languages include:a. Brazilian Portugueseb. Korean

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c. Russian. Each access number needs to have a defined language. All of yoursystem prompts play in the defined language when you dial afonruarded, direct, guest, or unknown access extension number.. Administrators can view system administration screens in four differentlanguages (English, French, German, and Spanish).. An administrator can view Administration and Application Builderscreens in two languages (English and German).. An administrator can assign any language combination.

Message Expiration (Optional). An administrator can specify the number of days a subscriber canretain a message in their mailbox. For example, when a subscriberaccesses their mailbox, PhoneMail may say, "You have one oldmessage which has expired. This message will be automaticallydeleted at the end of this session."Message Redundancy (Optional). Message redundancy is system wide for messages and greetings.. As you add, delete, or update messages, the M3 System creates animmediate copy on a separate disk.Customer Recorded System Greeting (CRSG). The Administrator can record a Customer Record.ed System Greeting(CRSG) greeting to replace the default system "Hello" prompt.. The Administiator can record one TDDisplay Customer RecordedSystem Greeting (CRSG) to replace the default system "Hello" prompt

for TDDisplay access.



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PhaxMail

Fax Notification

Fax Overflow

The fax machine has become a very popular device for communicating.Its widespread acceptance is due in part to the fact that it is easy to use,convenient, and affordable."PhaxMail" runs on the M3 server and consists of three components: faxmessaging, fax-on-demand, and fax overflow.

M3 allows you to receive notification in your mailbox that you have a faxwaiting for you. You can then decide where to print it and fonruard it toanother destination. M3 also allows you to send a fax notification toanother M3 user. lf you want to add comments or explanationsregarding the fax notification, you can attach a voice message to yourfax. When you attach a voice message to a fax notification, you arecreating a compound message. Fax-on-DemandThe Fax-on-Demand application enables callers to request documentsfrom a library to be faxed to them. You use the Application Builder tocreate Fax-on-Demand applications.Fax-on-Demand can apply to thebusiness environment in several ways. Callers can request to receivetechnical notes. updates, tips, forms, and procedures.

The M3 fax overflow feature ensures you always receive faxesregardless of your fax machine's availability. M3 will hold faxes until thefax destination is available. After a preset number of tries, it can go toan alternative fax device as configured by the System Administrator.



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Understanding ViewerContent to bedetermined.

Viewer Features

,,r(TBD)

gs

Viewer is able to do this because it uses Microsoft's MessagingApplication Programming lnterface (MAPI). MAPI is the Windows basedApplication Programming lnterface (APl) for addressing and storingmessages. MAPI is a type of software that assists Viewer in accessingservices from e-mail servers.

Using the Viewer application you have access to the followingcapabilities:. Local and remote access to voice, fax, and e-mail from your local orremote desktop or telephone. Ability to create, receive, and print faxes; E-mail capability between M3 users. The choice of playing voice messages over a telephone or a PC soundcard.. The ability to access compound messages including attachments.Compound messages are messages that contain more than oneformat, such as a text message with a fax document attachment or atext message with a voice message attached.

Personal FoldersDepartmentProject GammaSentSaved/Old'':i ReceivecUNew

M3 Shared MailSales LeadsAdvertising Data

Mark ThomasJacque HotrerSusan BonnerJeanette KellerErnst AfflermannKathleen Jenkins(51 7) 630034:Kathgsh:,Jgafiihs

Commercial Review...Working Lunch Next TuesMarketing WorkshopWeekly Status ReportEuropan Sales ReportNew CommercialJohnston lndustriesffi ff::Ithetii:itt jj:i:::::::::::::::::::::

N.4ayl05/95 13:16i,4ayl05/95 08:03Nilay/04/95 19:56l',4ayl04/95 15:56N.4ayl04/95 12:56May/04/95 09:29Nilay/04/95 09:02Idat.l.B4lS'i:gg;35

ffi.9.ffitbffi

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e'Path Features

Understanding lntegrated Messaging (e'Path)Subscribers have access to more than just Viewer. The future promiseseven greater convenience by allowing them access to their messagesusing messaging software applications created by Lotus and Microsoft.With "e'Path," Subscribers can use desktop messaging software otherthan Viewer, because e'Path is the basis for the.integration of Lotusmail. That means Subscribers can send and receive mail using LotusNotes on their PC or laptop computer without worrying about how theirmessages translate when using the M3 System. Although subscribersprobably never see, install, or directly use the e'Path software, they willbenefit by the fact that it is working behind the scenes.

e'Path features are below.. Access to all of messages in a single mailbox (using either the desktopor telephone). The choice of playing voice messages over a telephone or PC soundcard. Messages (e.9., e-mail/groupware and voice/fax) are stored on theirrespective servers. Synchronized Mailboxesa. Complete messagesb. Headers Onlyc. Transfer of copy from one to the other and delete original. e'Path software uses standards such as:a. Common Message Call (CMC)b. Simple Message Transport Protocol (SMTP)c. Multipurpose lnternet Mail Extensions (MIME). e'Path provides the basis for integration with other e-mail andgroupware vendors. Local and remote access to voice, fax, and e-mail from the desktop ortelephone. Create, fonrvard, store, delete, or archive in the same manner as e-mail. Browse through voice messages, categorize them, and archive them inthe same manner as e-mail.. Create, send, view, and print faxes from the desktop. Send, receive, delete, and save faxes using a telephone. Print to a faxmachine.



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Lesson Summary

This lesson should leave you confident in knowing that the M3 system isfull of many exciting capabilities. Callers and Subscribers have thefreedom of communicating as they always have, using either phone, fax,or a workstation. A key difference in the way that they operate is thatthey are using their time to communicate more efficiently. M3 provides asingle access point for you to send and receive all kinds of messagesand communications.

Unit 1--lntroduction '1 9


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Lesson 1. ExerciseComplete the following statements by filling in the blanks or circling thecorrect answer.1. The four applications of M3 are

2. Name 3 applications related to PhaxMail., and

3. What Rolm product allows you to use e-mail applications such asLotus Notes, and Microsoft Exchange or Mail

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Lesson 2M3 System Management Tools

M3 has two system management tools that allow Administrators tomanage the M3 System from the Administration Desktop. The Desktopconsists of icons and menus that allow Administrators to set-upsubscribers, as well as access and monitor M3 System features andfunctions.Another very important tool that Administrators can access from theAdministration Desktop is the Application Builder. The Administratoruses the Application Builder to create customized audiotext, automatedattendant, and fax-on-demand applications.This lesson briefly describes the Application Builder and theAdministration Desktop. lt also provides information on the SiemensRolm Design Center, a specialized support group that assistsadministrators and application designers with system managementtasks.


At the end of this lesson you will be able to:

. ldentify the Administration Desktopo Describe the Application Builder

. Describe the Siemens Rolm Design Center



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Defining the Application BuilderYou have probably called a business or institution and been greeted byrecorded voice instructions. The Application Builder uses an icon-driven,GUI that allows easy creation and editing of applications.For example, today, banks provide a service that allows you to use yourtouch-tone telephone to determine your checking account balance.

All this is possible when your M3 System Administrator uses theApplication Builder. The Application Builder is a software application thatallows an Administrator to create audiotext and fax-on-demandapplications. Audiotext applications, also referred to as call processingapplications, are sometimes accompanied by automated attendant andfax-on-demand applications.Automated Attendant refers to a type of application created using theApplication Builder that can answer a telephone and collect informationautomatically.Fax-on-Demand is a type of application designed to automaticallydisseminate information via fax. lt is also set-up using the ApplicationBuilder.The illustration below shows a palette on the left side of the ApplicationBuilder screen that contains cells you can drag onto a drawing board onthe right side of the screen. The cell combinations or scenariosresemble an activity flowchart when you branch them with connectinglines.PIX--Chart 27 (Ol SYSMKT 5/96).Sometimes the process complicates when designing and buildingcustomized applications that use an extensive amount of branching andcells with conditions.

The Design CenterSiemens Rolm has anticipated complicated customer design needs byproviding the services of a Design Center. The Design Center worksclosely with System Administrators, Sales Engineers, and lnstallationService Representatives in order to build custom applications.

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Application Builder TrainingAn entire course using the Application Builder is available to explain howto design and build applications using the Application Builder. Thecourse is hands-on lecture-lab and aims to ensure learners are able tounderstand and execute tasks using the Application Builder.Another option for learners is the Design Navigator. The DesignNavigator... Blah.



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U nderstand i ng Ad m i n istrationLike the Application Builder, M3 Administration has a graphical userinterface. The main Administration desktop is a collection of icons thatallows an administrator access to detailed screens for easyadministration and modification of services and features.

The Administration desktop is easy to identify because the title bar at thetop of the screen reads "Desktop for Administrator." When you double-click on one of the icons displayed on the desktop, you open anotherlevel of access or control. For example, the Administrator double-clickedthe Subscriber Management icon and the "Subscriber Management"window is open as shown in the following illustration.

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iSHn$il'rui

Fjii{fll::t\lSrxtl

This workbook explains the icons in this window in Unit 2, Administration,and also in the customer course (Administration, CU)fi).Admi nistration Features

Listed below arb the features covered in detail during the Administrationcourse.. The ability to create multiple administrators with simultaneous log-oncapability and different privileges. The M3 system also provides pre-configured administrative accounts and roles.. Administrators can use multiple languages (English, French, German,or Spanish) to administrate the screens.. Administrators can make changes to the system using either local orremote access. This includes access via direct-administrationworkstation, LAN, or remote modem access.. Subscriber management can be set-up including subscriber templatesand classes of service grouped by different features.. Security is part of the packet of M3 administration services. Thismeans that Blah.. Administrators can send out audible and visual security alarms andnotifications.. M3 Administration provides greater granularity (600 reports) ofstatistics and reports.



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. Administrators can import or export administrative information from onesystem to another.. lnformation can be backed-up and restored easily with a Digital AudioTape (DAT).



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Lesson Summary

Administrative tasks on the M3 system are designed with several goalsin mind. The primary goal addressed by M3 designers was ease of use.The easier the system is to administrate the less time an administratorhas to spend on the system as well as learning system commands.Another goal addressed by M3 designers was administrative access. AnAdministrator working with M3 can administrate the system from theirworkstation or remotely. This gives them the optimum flexibility inaddressing their company's needs anytime and anywhere.Finally, administration should be easy to track. M3 has made thatpossible with a wealth of reports and statistics available through a singlesource. M3 administration focuses on streamlining administrative tasks.



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Lesson 2. ExerciseComplete the following statements by filling in the blanks or circling thecorrect answer.1. The Application Builder is a software application that allows you tocreate applications.a. audiotextb. fax-on-demandc. automated attendantd. all of the above2. An audiotext application resemblesa. an iconb. a reportc. a flowchartd. none of the above3. The Design Center assists customers in designing and building4. M3 System Administration can be accessed either locally or remotelyfrom the

a. Design Center.b. Desktop for Administrator.c. Application Builder.5. How can you identify the administration desktop?

6. Circle two administration features from the list below.a. Enhanced Security.b. Greater granularity of statistics and reports.c. Telephone answering.



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Lesson 3M3-A Perfect Fit in Any Environment

So you have decided that the M3 system is the communication solutionof your dreams. But you have one last concern before signing on thedotted line--"Will M3 will be compatible with the super gizmo connectedto your cyber doo-hickey that's already running on the network."Absolutely! The M3 server can fit into just about any networkenvironment. This lesson lists some network protocols to which M3adheres.


At the end of this lesson you will be able to:. Describe how Open Architecture Applies to M3. Describe the M3 Hardware Platform



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U nderstand ing Open Arch itectu reOpen architecture is a way of describing a system that fits into anynetwork environment" A system with open architecture cancommunicate with and receive data from other servers on the network. ltadheres to standard networking protocols. So regardless of whether youhave a wide area network (WAN), local area network (LAN), or arenetworked worldwide via the lnternet, M3 can fit into your environment.M3 was designed with open architecture to ensure its ability to be anintegrated part of any network and also have room for expandability inthe future.

Client/Server EnvironmentPicture an example of a simple network as consisting of clients and atleast one server and you have a basic understanding of whatclienUserver means.

D'.tr,:.1! l'.t,;'eielvet:::ii:'i.:.::ia::::-:-:-:-:-:t ii:.:::i:::::=i ij.:.::: ..::::::r:: _... -,...:::

::::::.:::::'::.:.::'r'''''''::::::r' . -, ; .11r _ _ ' :rfflll .::jiiiliiiji:jjjii::i illill:

,:1:;:::;:::!9:::::::::,:,:,:.:,:,:,::::::::::::::::::::::::::::::::::

Ji=rnerp i),olrnViewer (lVl/\Pl)Clients represent pieces of equipment or software that use the networkand the server. They can be anything from a telephone or fax machineto a PC or laptop computer. Think of a server as a home for data ormessages. The network example below supports several clients andservers.

>')lv?t



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{)'.1t-.1!.1'.1,;e:,)etvet't'r,i t'-i ',)i=t t La-:t.,tt tl::: tt-J) J-rtJ

lll'.!-\i-ti-licztticn

The beauty of a client/server environment is that you will never need tobe conscious of how it works. The location of the server is masked fromthe client you are using by the server redirecting service when andwhere it's needed. For example, if you choose to access your messagesvia telephone, the server on the network busily does the work for you. ltruns to get your messages, determines how to present your messages toyou based on the client you are using, and then serves your messagesto you within the blink of an eye.Under the same premise, if you choose to use your PC workstation toaccess your messages you need not think twice^ The server goes towork gathering your messages, determining how to present yourmessages to you based on the client you are using, and then finallyserving your messages to you instantly.

ldeally clienVserver software is independent of hardware or operatingsystem software platforms. M3 fits this idealwith its mix and matchclienVserver platform--some of the M3 system server-side interfacesused are:TCP/lP: Transmission Control Protocol/lnternet Protocol for workstationsSiemens CorNelT and CorNetN: for telephony ISDNPOSIX: Portable Operating System for UNIXAMIS: Audio Messaging lnterchange Specification for analog networkingSMTP. Standard Messaging Transport ProtocolMIME: Multipurpose lnternet Mail ExtensionsUnit 4, lnstallation and Service, will cover in more detail what thisoverview introduces.



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M3 Adherence to the Open Systems Interconnection (OSl) ModelOpen Systems lnterconnection (OSl) provides a model of standards-based communications between computer systems. The Open Systemslnterconnection model was defined and proposed by the lnternationalStandards Organization (lSO). The lnternational StandardsOrganization's mode of operation is that they provide the conceptualframework of how systems should communicate.

Understanding the M3 Hardware PlatformThe entire software suite and power of M3 is inside the M3 server. Thisserver hardware is seated in a Siemens Rolm 9751? cabinet Blah.



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Lesson Summary

One of the M3 system's greatest benefits is that multiple points ofretrieval are available to subscribers. They have the option to access allvoice, fax, and e-mail messages from either the telephone or PCworkstation or laptop in the office or remotely.This benefit leads to a wider customer information and communicationlandscape.



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Lesson 3. ExerciseComplete the following statements by filling in the blanks or circling thecorrect answer.1. M3 was designed with open architecture to ensure its ability to

a. connect to a LAN/WAN network environmentb. utilize standard networking protocolsc. be expandable in the futured. all of the above2. List three typical clients on an M3 clienUserver network.3. The M3 system adheres to the OSI model. What does the acronymOSI represent? _

siemens-preparatory study guide for m3 (draft)

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