SHTF Annual Report

April 2008 – March 2009

What did we do? Page 1

8 SHTF Meetings

• 1 Apr’08

• 27 May’08

• 21 Jul’08

• 24 Sep’08

• 24 Nov’08

• Extra special meeting on 19 Dec’08

• 12 March 2009 – AWAY DAY!

• 23 March 2009

What did we do? Page 2

• Election of 1st Chair

• Supporting People SH County Review

• Long-term Outcomes

• Digital TV switchover

• Tree Issues

• Older People’s Commission & Questionnaire

• Equality and Diversity Training

Key outcomes from meetings:

What did we do? Page 3

• Laundry Contract

• HQN feedback

• Tenant Questionnaire

• NORCAS presentation

• Community Engagement Strategy

• Housing Revenue and Rent Account

Key outcomes from meetings (continued):

Guest speakers / observers Page 1

• Norfolk Supporting People (Rob Cooper)

• Norwich Resident’s Forum (Geoff Lowe)

• Older Peoples Commission – Cllr. Brenda Arthur

• Tree Officer (Mark Dunthorpe)

• Digital TV (Terry Dartnell)

• Laundry contract (Roger Miller & Helen Manson)

• NORCAS (Michael Pocklington)

• Housing Options (Deborah Smith)

• Observers (SH tenants & Scheme Managers)

Regular attendees Page 1

• City Care (Claire Scholes)

• Housing Property Services (Brian Wink)

• Customer Service & Liaison Officer (Sandra Franklin)

• SH Scheme Managers

• SH Manager (Karen Carolan)

• Tenancy Support Services Manager (Nigel Andrews)

Cross Forum Representation Page 1

• Norfolk Older People Forum (Jenny Campling)

• City Wide Board (Jenny Campling)

• Norwich Residents Forum (Rita Shanley, Jean Cooper & Barbara Harper)

Tenant Involvement Page 1

Focus Groups• Tenant Questionnaire

• Housing Service Standards

• NCAS & SH Leaflets

• NHS End of Life Strategy

• Laundry Procurement Contract

• Housing Options Newsletter

• Day Care Opportunities for the Elderly

Tenant Involvement Page 2

Focus Groups (continued…)

• Recruitment of SH staff

• Draft Community Engagement Strategy

Scheme Issues Page 1

• 29 scheme issues raised

• 6 Issues currently outstanding:

- service charge breakdown

- fly-screen ventilation for bin storage

- new bin storage

- hard standings for bins

- security catch (windows ground floor)

- parking issues

Scheme Representation Page 1

SHTF Representation (Apr'08 - 28 Feb'09)

86%89%

96%93% 93% 89%

75%75%

0%

20%

40%

60%

80%

100%

Apr-0

8

May

-08

Jun-

08

Jul-0

8

Aug-

08

Sep-

08

Oct

-08

Nov-

08

Dec-

08

Jan-

09

Feb-

09

Percentage of schemes represented over period

%represented

Target(75%)

Summary

• A huge amount of work has been achieved

• Need to continue to look at ways to work together

THANK YOU!