should you hire for personality or attitude?
TRANSCRIPT
Attitude
A predisposition or tendency to respond
positively or negatively toward a certain
situation, person, or idea. Influences an
individual’s choice of action, and responses to
the work environment (e.g. challenges,
incentives, supervision, etc.)
Job Attitudes
• Organizational
commitment
• Job satisfaction
• Trust in the
supervisor
• Justice (fairness)
• Engagement
Organizational
Commitment
•Affected by
•Job Satisfaction
•Justice
I want to be
here doing this
work with you
•Master, then continuously improve your job
•Care about the people you work with, work
for, and serve
•DWWSWWD
Trustworthy
• Value Congruence: expect people to behave at
work consistent with the highest values they
espouse in themselves and others
• Psychological safety: trusting interpersonal
relationships in fair and supportive organizational
environments
• Core self-evaluation (personality trait): self-
esteem, self-efficacy, emotional stability, locus of
control
Gallup Q-12 Engagement – cause or effect?
I know what is expected of me at work.
I have the materials and equipment I need to do my work right.
At work, I have the opportunity to do what I do best everyday.
In the last seven days, I have received recognition or praise for doing good work.
My supervisor, or someone at work, seems to care about me as a person.
There is someone at work who encourages my development.
At work, my opinions seem to count.
The mission or purpose of my company makes me feel my job is important
My associates or fellow employees are committed to doing quality work.
I have a best friend at work.
In the last six months, someone at work has talked to me about my progress.
This last year, I have had opportunities at work to learn and grow.
Summary
• Be clear and specific about the
behaviors you want to see at work
• Hire for personality
• Develop the job attitudes that lead to
performance by partnering with your
employees to continually improve the
work environment