shoretel case study

Tom Pisello CEO & Founder The ROI Guy @tpisello How ShoreTel Transformed Their Customer Engagements with Tablets Brent Barbara Sr Director Alliances & Solutions Engineering

Upload: alinean-inc

Post on 10-May-2015

293 views

Category:

Business

0 download

Report

Download

Tags:

Embed Size (px):

DESCRIPTION

A case study on how How ShoreTel Transformed Their Customer Engagements with Tablets

TRANSCRIPT

Tom Pisello CEO & FounderThe ROI Guy@tpisello

How ShoreTel Transformed Their Customer Engagements with Tablets

Brent BarbaraSr Director Alliances & Solutions Engineering

https://twitter.com/tpisello

About ShoreTel?

http://www.shoretel.com/solutions/conferencing_collaboration

http://www.shoretel.com/solutions/enterprise_mobility

http://www.shoretel.com/solutions/unified_communications

http://www.shoretel.com/solutions/cloud_services

http://www.shoretel.com/solutions/contact_center

Marketplace changes?

90%From IT to Business!

(Gartner)

Addressing the Changes?

Addressing the Changes?

Retooling the Value Messages?

Improve Sales & Marketing Performance

Enable Better Mobility

Streamline ContactCenter Operations

Improve HumanRelationship Management

Improve Finance &Operations

Improve Measurement& Management

Retooling the Value Messages?

Guiding the Selling Process?

Measurable Results?

Next Steps?

SHORETEL APPLICATION NOTE

ShoreTel Connect Platform Overview ShoreTel Connect HYBRID · ShoreTel Connect Platform Overview—ShoreTel Connect HYBRID ShoreTel Connect HYBRID Apps ONSITE call control with application

ShoreTel Overview

ShoreTel 9 Active Directory Integration (AN 10233)customers.btxchange.com/Manuals/ShoreTel/ShoreTel Active Directory Integration.pdfShoreTel 9: Active Directory Integration Application

Transcend/ShoreTel Overview

ShoreTel in Healthcare

Communicator for Mobile ShoreTel 14 - Advanced … Communicator for Mobile Overview ShoreTel 14.2 5 Overview ShoreTel Mobile Call Manager is now ShoreTel Communicator for Mobile. ShoreTel

Shoretel Conferencing

ShoreTel Premises Product Overview ShoreTel Collaboration · 2018-03-28 · ShoreTel Premises Product Overview—ShoreTel Collaboration silos” that require different logins, preferences

ShoreTel Communicator for Windows User Guide (ShoreTel … Services... · ShoreTel Communicator for Windows ... Conducting an IM Conversation ... Notification Escalation

ShoreTel Connect Product Specifications ShoreTel ST Voice ... · ShoreTel. Brilliantly simple business communications. ShoreTel Connect Product Specifi cations—ShoreTel ST Voice

ShoreTel 12.3 GA Software Release Notice 17.63.9603 · ShoreTel 11/11.1/11.2 all GA builds ShoreTel 12.3 ... More detailed information can be found in the ShoreTel Server Release

Fort Lee Schools Case Study - Eastern DataComm · Unifi ed Communications system,” he said. “I had selected the ShoreTel platform in another school district where I was superintendent

ShoreTel Integration with Microsoft Unified Communications ShoreTel CSTA... · ShoreTel Integration with Microsoft Unified ... - Microsoft Lync Server 2013 or ... Its industry leading

ShoreTel 12 Communicator for Mobile User Guide 12 5 Introduction ShoreTel Mobile Call Manager is now ShoreTel Communicator for Mobile. ShoreTel Communicator for Mobile allows you to

Shoretel 13 presentation

ShoreTel Communicator

ShoreTel Advanced Applicationsmedia.shoretel.com/documents/ShoreTel+Advanced+Applications.pdf · PAGE 2 ShoreTel Advanced Applications atalog Overview ... Licensed per user – Application

ShoreTel in Education

ShoreTel - Shoretel 7.5 Admin Guide

ShoreTel in Manufacturing

ShoreTel IN ITSP Test Plan14+ShoreTel...sections to test plan since Test Report, Test Case Overview, ... This section presents an overview of all the SIP ITSP test cases available

Shoretel Phones, Shoretel Phone System

ShoreTel 11 SysAdminGuide

ShoreTel Sky Portfolio Overview ShoreTel IP Phonescontent.ndm.net/acton/attachment/9485/f-0842/1... · ShoreTel Dock The ShoreTel Dock is the first and only business-grade device

ShoreTel 12.1 GA Version 17.21.9592.0 Software Release ...customers.btxchange.com/Manuals/ShoreTel/ShoreTel 12.1 Build Not… · upgraded to ShoreTel 10.2, 11, 11.1, 11.2, or 12 before

ShoreTel Education

ShoreTel Connect Product Specifications ShoreTel Connect … · 2017-03-30 · ShoreTel. Brilliantly simple business communications. SOLUTION BRIEF ShoreTel Connect Contact Center

AMPLIFY THE EFFECTIVENESS OF SALESFORCE Premises...ShoreTel Brilliantly simple business communications ShoreTel Premises Product Information—ShoreTel Salesforce Integration Road

ShoreTel Mobility ROI

ShoreTel Brochure Financial

ShorePhone IP 8000 Configuration Guide (ShoreTel 8)customers.btxchange.com/Manuals/ShoreTel/ip_8000_config_guide.pdf · ShorePhone IP 8000 Configuration Guide (ShoreTel 8)

ShoreTel / AudioCodes

SHORETEL APPLICATION NOTE · SHORETEL APPLICATION NOTE for Comcast Business SIP Trunking Date: August 3, 2016 ... ShoreTel Connect Contact Center Comcast eSBC – Adtran

ShoreTel vs Avaya

shoretel case study

Business

value messages

marketplace changes

tpisellohow shoretel

theircustomer engagements

selling process

measurable results