shoptalk full agenda

2

schedule overviewAT-A- GL ANCE

3SUNDAY, MAY 15 • @SHOPTALK

sunday agendaAT-A- GL ANCE

4:00–9:00pm Registration Open

7:30–9:30pm Welcome Reception Sponsored By

Fly-In

4

Session 1 10:30–11:10am

9:30–10:30am Networking Break & Main Street Open

6:30–8:00am Breakfast

8:00-8:10am Opening Remarks: Anil D. Aggarwal, Founder, ShoptalkJonathan Weiner, Founder, Shoptalk

8:30–8:50am Opening Keynote: Gerald Storch, CEO, Hudson's Bay Company

8:50–9:10am Fireside Chat: Michael Dubin, Founder & CEO, Dollar Shave ClubInterviewer: Courtney Reagan, CNBC

9:10–9:30am Fireside Chat: Ron Johnson, CEO, ENJOYInterviewer: Courtney Reagan, CNBC

TRACK 1: Disruptive Startups and Pioneering Brands

TRACK 2: Physical Retail Goes Digital

TRACK 3: Evolving Trends in Marketing

TRACK 4: Search and Discovery

Startups Driving Product Innovation

ROB DALEYCo-Founder & CEO, 4moms

JULIE FREDRICKSON CEO & Co-Founder, Stowaway Cosmetics

PHOEBE HAYMAN CEO, Seedling

MARIAH CHASECEO, ELOQUII

Session A: Executive Perspectives: Digital Store Trends and Technologies

NIGEL ODDY, CEO, House of Fraser

Interviewer: DEBORAH WEINSWIG, Executive Director & Head of Global Retail and Technology, Fung Business Intelligence Center

Session B: Executive Perspectives: Brand Innovation

JAMES RHEE, Executive Chairman & CEO, Ashley Stewart / FirePine Group

JUE WONG, President, Eliza-beth Arden Brand, Elizabeth Arden

Moderator: DAVID BELLAuthor, Professor, The Wharton School

Advances in Proximity Marketing

JAKUB KRZYCHCEO & Co-Founder, Estimote

RODNEY WILLIAMSFounder & CEO, LISNR

MARK CAMPOSProduct Strategy, Waze

Moderator: ASIF R. KHAN Founder & President, Location Based Marketing Association

Session A: The Emergence of Visual Commerce

TED MANNPresident, Slyce

APU GUPTACo-Founder & CEO, Curalate

Moderator: DEBBIE HAUSS,Editor-in-Chief, Retail TouchPoints

Session B: Discovery Through Curation

ANTHONY SOOHOOFounder & CEO, Dot & Bo

ALAN TISCHFounder & CEO, Spring Inc.

Moderator: ROBERTO RAMOS, Senior Vice President, Global Strate-gy and Communications, The Doneger Group

TRACK ROOM 1 TRACK ROOM 2 TRACK ROOM 3 TRACK ROOM 4

monday agendaAT-A- GL ANCE

MAIN STREET

BOOKS

EXHIBITING HOURS:

9:30AM–7:30PM

MAIN STREET HOURS:

9:30–10:30AM, 6:10-7:30PM

REGISTRATION HOURS:

6:00AM-9:00PM

Sponsor To Be Announced


8:10-8:30am Conversation with Lionel RichieInterviewer: Dottie Mattison, CEO, Gracious Home

5MONDAY, MAY 16 • @SHOPTALK

TRACK 1 TRACK 2 TRACK 3 TRACK 4

Session A: On-Demand Startups Redefining Retail Experiences

MIKE RUSSELL CEO, Paintzen

SAM ROSENFounder & CEO, MakeSpace

Moderator: WESTON GADDYRadian Capital

Session B: On-Demand Professional Services

MATTHEW FAUSTMANCEO & Co-Founder, UpCounsel

PATRICK PETITTICEO & Co-Founder, HourlyNerd

Moderator: CHRIS PROTASEWICHPrincipal, Highland Capital Partners

Emerging In-Store Interactive Technologies

TODD STARCEVICHVP, Direct-to-Consumer, Americas, VF Corporation

HEALEY CYPHERCEO & Co-founder, Oak Labs

SALVADOR NISSI VILCOVSKYFounder & CEO, Memomi Labs

ANU PENMETCHAVP Omnichannel & Chief of Staff, Digital, Hudson's Bay Company

Moderator: ANNE MARIE STEPHENCEO & Founder, KWOLIA

Driving Repeat Purchases—Loyalty, Replenishment and More

LARS ALBRIGHTCo-Founder & CEO, SessionM

MARC FREED-FINNEGANCo-Founder & CEO, Index

EMILIE AREL SCOTTCEO, Quidsi, an Amazon Company

Moderator: YORY WURMSERRetail Analyst, eMarketer

Discovery Through Content and Experiences

KATHERINE POWERCo-Founder & CEO, Clique Media Group (CMG)

JAC WHITECEO, Savoteur

DAVIS SMITHFounder & CEO, Cotopaxi

ROSS PETERSENCEO & Co-Founder, Blitsy

Moderator: BRIAN NOWAK, US Internet Analyst, Morgan Stanley

Session 211:15–11:55am

Session 312:00–12:40pm

12:40–1:40pm Lunch Break


New Marketplace Startups

BILL BOBBITTCo-Founder & CEO, Move Loot

GEORGE ARISONFounder & CEO, Shift

ANDY NIELSENPresident & CEO, Everything But the House

NICK HUZARCEO & Co-Founder, OfferUp

Moderator: HANS TUNGManaging Partner, GGV Capital

Driving In-Store Mobile Engagement

PAWAN VERMASenior Vice President / Chief Information Officer, Foot Locker

MARY BETH LAUGHTONSVP Digital, Sephora

RATNAKAR LAVUCTO, Kohl’s

Moderator: ROHIT SINGHManaging Director Consumer Products & Retail Group, Americas | Corporate Client Solutions,UBS Investment Bank

Driving Millennial Engagement with Content

CORY HAIKChief Strategy Officer, Mic

BRIAN SUGARFounder & CEO, POPSUGAR

AMANDA HESSERCo-founder and CEO, Food52

Moderator: JEFF RICHARDSManaging Partner, GGV Capital

Mobile Search and Discovery

MICHAEL JACONICo-Founder & CEO, Button

JOHN MILINOVICHCEO, URX

LIAT ZAKAYCEO & Co-Founder, Donde

DARNELL HOLLOWAYHead Of Business Outreach, Yelp

Moderator: KATIE EVANSEditor, Mobile, Internet Retailer / Mobile Strategies 360


6

monday agenda




Recommerce Startups Driving Sales

JAMES REINHARTCEO & Co-Founder, thredUP

TRACY DINUNZIOCEO & Founder, Tradesy

MANISH CHANDRAFounder & CEO, Poshmark

SEBASTIEN FABREFounder & CEO, Vestiaire Collective

Moderator: DANA TELSEY CEO and Chief Research Officer, Telsey Advisory Group

Innovations in Payments, Mobile Wallets and Point of Sale

CHRIS GARDNERChief Product Officer, Paydiant/ Head of In-Store Products, PayPal

SPENCER SPINNELLDirector, Emerging Platforms, Google

KIM FITZSIMMONSHead of Global Ecommerce and Large Omnichannel Commerce Solutions, Chase Commerce Solutions

PATRICK GAUTHIER VP Amazon Payments, Amazon

Moderator: ANDREW MORRIS, Head Of Content, Money20/20

Innovations in Mobile, Social and Next Generation Marketing Tactics

SHAN-LYN MACEO, Zola

DAVID HEATH CEO, Bombas

PRAMA BHATT VP, Digital & eCommerce, ULTA Beauty

Moderator: MATT MCKENNAFounder / President, Red Fish Media

Smart Homes

CYRIL BRIGNONECEO, Arrayent

JONATHON NOSTRANTCEO & Founder, ivee

PHILLIP RAUBCo-Founder/CMO & Head of Retail, B8ta

RYAN CIOVACCO President, Connected Living & Consumer Electronics, Sears Holdings

Moderator: MIKE STERN CEO, Connected Labs

TRACK 1 TRACK 2 TRACK 3 TRACK 4:

Startups Disrupting The Retail Value Chain

RYAN BABENZIENCEO, Greats

ARIEL KAYECEO & Founder, Parachute

AMY ERRETTCEO & Founder, Madison Reed

MORGAN HERMAND-WAICHEFounder & CEO, Adore Me

Moderator: ANDREA WASSERMANIndependent Consultant

Session A: Market Research - Redefining Commerce: The New Retail Reality

BERNARDINE WUFounder & CEO, FitForCommerce

Session B: Reinventing Product Returns

DAVID SOBIECEO & Co-Founder, Happy Returns

Moderator: ANDREA WEISSFounder, The O Alliance

Session A: Emerging Social Selling Strategies

CHANTEL WATERBURYCEO & Founder, Chloe + Isabel

DIISHAN IMIRACEO, Mayvenn

Moderator: CHRIS FRALICPartner, First Round Capital

Session B: Engaging New Influencers

CONOR BEGLEYPresident, Tribe Dynamics

MARCO HANSELLFounder, Speakr

Moderator: HILARY MILNESRetail Reporter, Digiday

Wearables

CHRISTINA D’AVIGNONCEO, Ringly

LESLIE MULLERCo-Lead of The SHOP, VSP Global

SHAZ KAHNG Board Director & CMO, OMsignal

SANDRA LOPEZVP, New Technology GroupStrategic Relationships & Business Development, New Devices Group, Intel

Moderator: LIZA KINDREDFounder & CEO,Third Wave Fashion

(CONTINUED)

AT-A- GL ANCE

Session 4 1:40–2:20pm TRACK 1 TRACK 2 TRACK 3 TRACK 4:

Session A: Guided Commerce Startups

LEURA FINE, CEO & Founder, Laurel & Wolf

NICK TARANTO, Co-Founder & Co-CEO,Plated

Moderator: CAROLINE FAIRCHILD, New Economy Editor, LinkedIn

Session B: Startups Bringing Offline Discount Models to the Online World

CHIEH HUANGCEO, Boxed Wholesale

DAVID YEOMCEO & Co-Founder, Hollar

Moderator: DAVID BELLAuthor, Professor, The Wharton School

Creating and Managing Omnichannel Customer Experiences—Prices, Products and Promotions

KEVIN ERTELLSVP, Digital, Sur La Table

MARY LOU KELLEYPresident, e-commerce, Best Buy

HARVEY BIERMANVP eCommerce Technology & Operations, Crocs

AIMEE LAPICSVP/Chief Marketing Officer and Online GM, Gap Inc./ Banana Republic

Moderator: SCOTT SILVERMANScott Silverman Associates

The Future of Digital Advertising: Agency Perspectives

DONALD WILLIAMSChief Digital Officer, Horizon Media

RICHARD PHELANManaging Director - Retail, OMD

IAN SCHAFERFounder & Chairman, Deep Focus

Moderator: LISA MILGRAMSVP, Member Programs, Interactive Advertising Bureau

Connected Cars

DAN PRESTONCEO, Metromile

THEJO KOTECEO & Co-Founder, Automatic Labs

Moderator: MOLLY WOOD Host and Sr. Tech Correspondent, Marketplace on American Public Media

IoT and Sensors

7MONDAY, MAY 16 • @SHOPTALK

3:50–4:10pm Break

4:10–4:30pm Keynote: Keynote to be announced

4:30–4:50pm

4:50–5:10pm

5:10–5:30pm

Fireside Chat: Tim Kendall, President, PinterestInterviewer: Molly Wood, Host and Sr. Tech Correspondent, Marketplace on American Public Media

Presentation: Nicolas Franchet, Director, Global Vertical Strategy, Facebook

Presentation: Jonathan Alferness, VP, Product Management – Shopping, Google

5:30–5:50pm Presentation: John Costello, President, Global Marketing & Innovation, Dunkin’ Brands

5:50–6:10pm Fireside Chat: Marc Lore, CEO, Jet.com

6:10–7:30pm

8:30–10:00pm

Exhibit Hall & Main Street Reception

Poolside Dinner & Reception Sponsored By

MAIN STREET

BOOKS

JOIN US FOR A

Poolside Dinner &

Reception

Sponsored By

8

Keynote: Keynote to be announced

Fireside Chat: Steven M. Lowy, Co-CEO, Westfield Corp.Interviewer: Maghan McDowell, Reporter, WWD

Session 1 10:30–11:10am

8:10–8:30am

9:10–9:30am

8:30–8:50am

8:50–9:10am Fireside Chat: Brian Lee, CEO & Co-Founder, The Honest Company

TRACK 1: Ecommerce

TRACK 2: Measurement, Analytics and Insights

TRACK 3: Entrepreneurship and Investment

TRACK 4: Design

Session A: Executive Perspectives: Conversation with Facebook Messenger

FRERK-MALTE FELLERDirector of Product Management, Facebook Messenger

Session B: Executive Perspectives: The Future of Ecommerce

MARK LAVELLECEO, Magento Commerce

SCOTT THOMPSONCEO, ShopRunner

Moderator: PAUL DO FORNODirector - Customer Engagement & Commerce Practice, Deloitte Digital

Session A: Privacy in the Era of Increasing Data: FTC Perspective on Managing Customer Data Responsibly

LAURA BERGERAttorney, Privacy and Data Security, Federal Trade Commission

Session B: Acting on the Voice of the Customer

ALEX GENOVHead of UX Research & Web Analytics, Zappos

IVY CHINSVP eCommerce & Omnichannel Digital, Belk

Moderator: CATHY HOTKAPrincipal, Cathy Hotka & Associates

Venture Capital Perspectives on Retail and Consumer Investing: Part 1

KIRSTEN GREENFounder & Managing Director, Forerunner Ventures

SCOTT FRIENDManaging Director,Bain Capital Ventures

JEREMY LIEWPartner, Lightspeed Venture Partners

BRIAN O’MALLEYPartner, Accel

Moderator: PETER J. FUSCOPartner, Lowenstein Sandler

Designing Next Generation Products and Experiences

CHRIS COLBORNEVP, Global Chief Design and Innovation Officer, R/GA

MOHAN RAMASWAMYPartner, Strategy, Work & Co

JB OSBORNEPartner, Red Antler

MELISSA GONZALEZCEO & Founder, The Lionesque Group

Moderator: RICHARD KELLYChief Catalyst, Fung Group


tuesday agendaAT-A- GL ANCE

Fireside Chat: Katia Beauchamp, Co-Founder & CEO, BirchboxInterviewer: Linda Shein, Managing Director, Jay H. Baker Retailing Center, The Wharton School

8:00-8:10am Opening Remarks: Zia Daniell Wigder, SVP and Head of Content, Shoptalk


9:30–10:30am Networking Break & Main Street Open

MAIN STREET

BOOKS

EXHIBITING HOURS:

9:30AM–7:30PM

MAIN STREET HOURS:

9:30–10:30AM, 6:15-7:30PM

REGISTRATION HOURS:

6:00AM-9:00PM



9TUESDAY, MAY 17 • @SHOPTALK


Brands Taking Control

AMANDA GREENBERGHead of eCommerce, KIND

PAUL S. CARROLLVice President of Digital & E-commerce Creative, New York & Company

AJIT SIVADASANVP/GM Global eCommerce, Lenovo

FRANCIS ARRASTIASr. Director, Wholesale.com, Levi Strauss & Co.

Moderator: SCOT WINGOExecutive Chairman & Founder, ChannelAdvisor

Advances In Customer Service and Post-Purchase Engagement

AMIT SHARMACEO, Narvar

JORDY LEISERCo-Founder & CEO, StellaService

DAN HERMANCEO & Co-Founder, ChatID

SCOTT CARRCEO, Modria

Moderator: LAUREN FREEDMANPresident, The E-Tailing Group

Beyond Venture Capital Investment

SAEED AMIDIFounder & CEO, Plug and Play

SLAVA RUBINChief Business Officer, Indiegogo

WEST STRINGFELLOWVice President, Internal Innovation and Operations, Target

J. SKYLER FERNANDESFounder / Managing Director, Simon Venture Group

Moderator: LOCKIE ANDREWSCEO and Managing Director, Catalyst Consulting

Designing for Mobile

AMANDA RICHARDSONVP Product, HotelTonight

JOSH HIMWICH, VP and GM, The Bump , XO Group

RAFEH MASOODVice President, Customer Innovation Technology, Dick’s Sporting Goods

PAUL GAFFNEYSVP, IT,Home Depot

Moderator: BOBAK EMAMIANCEO, Prolific Interactive






Preparing for Distributed Commerce

NEIL ACKERMANGlobal eCommerce Lead, Mondelēz International

SID JATIAVP, Omnichannel Digital, Under Armour

JOE MEGIBOWPresident, Joyus

RYAN ROSSEVP-Marketing & Digital Commerce, HSN

Moderator: CATHY HALLIGANIndependent Board Director, Ulta Salon, Cosmetics & Fragrance and FLIR Systems

Innovations in Offline Data Capture and Analytics

JARED SCHRIEBERCo-Founder & CEO, InfoScout

ALEXEI AGRATCHEVCEO & Co-Founder, RetailNext

RAGHAV LALEVP, Chief Data & Analytics Officer, Westfield Corp.

ALEX WINTERFounder & CEO, Placemeter

Moderator: ADHEER BAHULKARPartner, A.T. Kearney

Venture Capital Perspectives on Retail and Consumer Investing: Part 2

AJAY AGARWAL,Managing Director, Bain Capital Ventures

JANIE YUPartner, Fung Capital

BEN LERERFounder, Thrillist Media Group & Managing Director, Lerer Hippeau Ventures

DAN ROSENPartner, Commerce Ventures

Moderator: WILLIAM SUSMAN, Managing Director, Threadstone Advisors

Retail Formats of the Future

JEFFREY FISHERGlobal Store Experience & VM Director, Luxottica Group

BRENDAN CAHILLVP Corporate Projects, Penguin Random House

SCOTT EMMONSHead Of Innovation Lab, Neiman Marcus

GABRIELLE ROSISenior Design Director, Whole Foods Market

Moderator: LEE PETERSONEVP, Brand, Strategy & Design, WD Partners

TRACK 1 TRACK 2 TRACK 3: TRACK 4:

The Changing Role of Stores in Ecommerce Fulfillment

MICHAEL TOBINSVP, Strategy & Innovation, Macy’s

JASON GOLDBERGERPresident, Target.com & Mobile, Target

MICHAEL RELICHChief Operating Officer, Guess?

SCOTT MOREYExecutive Vice President, General Growth Properties

Moderator: ANNE D'INNOCENZIONational Retail Writer, The Associated Press

The Future of Artificial Intelligence in Retail

JOHN SQUIRECEO, DynamicAction

TIM TUTTLE, PHDFounder & CEO, MindMeld

ANDY NARAYANANHead of Visual Intelligence, Sentient Technologies

BRENT FRANSONCEO, Euclid Analytics

Moderator: BARNEY PELL

Session A: Amazon Prime Now Discusses Same-Day Shipping

STEPHENIE LANDRYWorldwide VP of Amazon Prime Now, Amazon

Session B: On-Demand Personal Services

MARCELA SAPONECEO & Co-Founder, Hello Alfred

JED KLECKNERCEO, Delivery.com

Moderator: ELLIE WHEELERPartner, Greycroft Partners

Tapping into Millennial Mindshare

JIM HILTEVP, CMO & eCommerce, EXPRESS

VISHAAL MELWANICo-Founder, Creative Director, CEO, Combatant Gentlemen

BAYARD WINTHROPCEO & Founder, American Giant

MARK WALKERCEO, JackThreads

Moderator: WESTON GADDYRadian Capital

On-Demand, Delivery and Logistics

Changing Consumer Preferences

Sponsored By

10

tuesday agendaSession 52:25–3:05pm


3:50–4:10pm Break

4:10–4:30pm Fireside Chat: Casey Carl, Chief Strategy & Innovation Officer, TargetInterviewer: Hilary Milnes, Digiday

4:30–4:45pm

4:45–5:00pm

5:00–5:15pm

Fireside Chat Series: New Retail Business Models Mike Karanikolas and Michael Mente, Co-Founders and Co-CEOs, REVOLVE Clothing

Fireside Chat Series: New Retail Business Models Philip Krim, Co-Founder & CEO, Casper


Driving Transactions on Mobile

AMAR NAGARAMDirector, Mobile Engineering, Flipkart

JOSH KREPONVice President, Global Digital Commerce, Cole Haan

BILLY MAYSVP — Digital, eCommerce, and Corporate Development, Abercrombie & Fitch

ERIC MOGILDirector of Digital Innovation, Michael Kors

Moderator: KEN SEIFFManaging Partner,Beanstalk Ventures

New Approaches To Personalization

RAJ DE DATTACEO & Co-Founder, BloomReach Inc.

NEIL CAPELFounder & Chairman, Sailthru

BILL ADLERCEO, True Fit

MICHAEL KLEINHead of Industry Strategy — Retail, Adobe Systems

Moderator: STEVE DENNISPresident & Founder,SageBerry Consulting

Trends in Same-Day Delivery

DAPHNE CARMELICEO & Co-Founder, Deliv

BRIAN ELLIOTTGeneral Manager, Google Express, Google

NICK RELLASCo-Founder & CEO, Drizly

Moderator: JENNY LEFCOURTPartner, Freestyle Capital

Changing Consumer Needs Driving Product Innovation

MIKE STONECEO & Co-Founder, MakersKit

MATTHEW KANESSCEO, ModCloth

MIKE EDWARDSCEO, eBags

CHRIS LINDLANDFounder & CEO, Betabrand

Moderator: REBECCA KADENPartner, Maveron


Virtual and Augmented Reality Experiences in Retail

SHANNA TELLERMANFounder & CEO, Modsy

PARHAM AARABIFounder & CEO, ModiFace

ARIFF QULIChief Commercial Officer, North Americas,Blippar

Moderator: JASON "RETAILGEEK" GOLDBERGSVP Commerce & Content Practice, Razorfish

Innovations in Consumer Targeting

JONATHAN OPDYKECEO & Co-Founder, HookLogic

ALEX VRATSKIDESCo-Founder & CEO, Persado

STEVEN WOLFE PEREIRAVP, Brand Strategy & Marketing Solutions, Oracle Data Cloud

DILEEPAN SIVAStrategic Partnerships, Twitter

Moderator: MORGAN VAWTERSenior Principal, Digital Marketing & Customer Analytics, Accenture

Trends in Pick-up Options

JARON WALDMANCo-Founder & CEO, Curbside

KUNAL THAKKERSVP Global Operations, Newegg

HELEN VAIDVP, Digital Store Operations & Experience, Walmart Global eCommerce

RAMESH RATANCEO, Bell and Howell

Moderator: PHIL WAHBASenior Writer,Fortune Magazine

Product Customization Using 3D Printing and Imaging

KEGAN SCHOUWENBURGCEO & Founder, Sols

AARON ROWLEYCEO & Co-Founder, Electroloom

BILL O'FARRELLCo-founder and CEO, Body Labs

Moderator: PANO ANTHOSManaging Director,XRC Labs

(CONTINUED)

AT-A- GL ANCE

5:15–5:35pm Fireside Chat: Joe Zadeh, Vice President of Product, Airbnb

Fireside Chat Series: New Retail Business Models Katrina Lake, Founder & CEO, Stitch FixInterviewer: Ryan Mac, Staff Writer, Forbes

11TUESDAY, MAY 17 • @SHOPTALK

5:35–5:55pm

5:55–6:15pm

Presentation: RJ Pittman, Chief Product Officer, eBay

Presentation: Uri Minkoff, Co-Founder & CEO, Rebecca Minkoff

6:15–7:30pm

10:00pm–1:00am

Exhibit Hall & Main Street Reception

Industry Night At The MarqueeFeaturing Wyclef Jean

Sponsored By

MAIN STREET

BOOKS

6:00-8:30pm Re/code: Code Commerce Series** Invite Only


12

AT-A- GL ANCE

Keynote: Keynote to be announced

Fireside Chat: Bastian Lehmann, Co-Founder & CEO, PostmatesInterviewer: Caroline Fairchild, New Economy Editor, LinkedIn


8:10–8:30am

8:30–8:50am

8:50–9:10am

9:10–9:30am

9:30–10:00am Networking Break

Session 1 10:00–10:40am TRACK 1:

Pitch ContestTRACK 2: Measurement, Analytics and Insights

TRACK 3: Collaborative Consumption and the Sharing Economy

TRACK 4:

Content to be announced Session A: New Frontiers in Measurement and Optimization

DAN SIROKERCo-Founder & CEO, Optimizely

TOM REDDGlobal VP, Strategic Communications, SAP Retail

Session B: Market Research: Retail Volatility Index

KASEY LOBAUGHPrincipal - Chief Retail Innova-tion Officer, Deloitte

Session A: Market Research: Update on the Sharing Economy

MATT WONGResearch & Data Analysis, CB Insights

Session B: Innovations Enabling The Sharing Economy And Broader Retail Sector

SARABJIT BAVEJACo-Founder & CEO, Trooly

KEITH RYUCEO, OnboardIQ

Changing Consumer Needs Driving Ecommerce Innovation

HARISH ABBOTTCEO, Symphony Commerce

MATT MUNSONCo-Founder & CEO, Twenty20

ERAN OUTMAZGINCo-Founder & CEO, PhraseTech

Moderator: TIM PARRYManaging Editor,Multichannel Merchant

Changing Consumer Preferences


wednesday agenda

Fireside Chat: Andy Dunn, Founder & CEO, BonobosInterviewer: Jason Del Rey, Senior Editor, Re/code

Presentation: Max Levchin, Founder & CEO, Affirm

8:00-8:10am Opening Remarks: Zia Daniell Wigder, SVP and Head of Content, Shoptalk



EXHIBITING HOURS:

9:30AM–12:30PM

REGISTRATION HOURS:

6:00AM-12:00PM

13WEDNESDAY, MAY 18 • @SHOPTALK


Gen Z Panel: A Conversation With 14-16 Year-Olds About Their Habits, Preferences and Interactions With Brands

Peer-to-Peer Models Disrupting Commerce

RUJUL ZAPARDECo-Founder & CEO, FlightCar

RICHARD WOLPERTCEO,HelloTech

AARON HIRSCHHORNCEO/Founder and "Top Dog", DogVacay

Moderator: NIMAY MEHTA Partner, Lead Edge Capital

Session A: Market Research: Quantifying Shopping Behavior

MICHELLE GRANTHead of Retailing, Euromonitor International

Session B: Innovations To Compete With Fast Fashion

KAREN MOONCEO & Co-Founder,Trendalytics

Moderator: PETAH MARIANSenior Editor, Retail Intelligence, WGSN





Intelligent Pricing and Merchandising

GEOFF WATTSCEO & Co-Founder, EDITED

GREG PETROCEO,First Insight

ALEXANDER RINKCEO, 360pi

GURU HARIHARANCEO, Boomerang Commerce

Moderator: PETER CALLAHANFounder & President, Arkle Advisors

New Retail Rental Models Changing The Nature of Consumer Ownership

MEAGHAN ROSECEO & Co-Founder, Rockbox

ANDREW BLACKMONCo-Founder, The Black Tux

RAKESH TONDONCo-Founder & CEO, LE TOTE

Moderator: LORRAINE SANDERSFounder, Spirit of 608 and Contributor, WWD

Emerging Digital Strategies for Local Businesses

NOAH GLASSFounder & CEO, Olo

CHRISTOPHER WEBBCEO & Co-Founder,ChowNow

ETHAN ANDERSONFounder & CEO, MyTime

FARBOD SHORAKACo-Founder & CEO, BloomNation

Moderator: BENJAMIN SUNCo-Founder & General Partner, Primary Venture Partners


14

MONDAY, MAY 16

1. Startups Driving Product Innovation10:30–11:10am

Rob Daley, Co-Founder & CEO, 4momsJulie Fredrickson, CEO & Co-Founder, Stowaway CosmeticsPhoebe Hayman, CEO, SeedlingMariah Chase, CEO, ELOQUII

Product innovation isn't just driven by large companies with big budgets-today, a growing number of venture-backed startups are developing new approaches to product development and, as a result, creating some of the most innovative new products on the market. By focusing on specific segments, these startups are pioneering products that (1) address key customer pain points and opportunities, (2) capitalize on the latest technologies and on-demand access to production capabilities, and (3) utilize new design and development methodologies and new approaches to managing the value chain. Hear from leaders at companies that are developing groundbreaking new products in a wide range of categories ranging from apparel to beauty to toys.

2. New Marketplace Startups11:15–11:55am

Bill Bobbitt, Co-Founder & CEO, Move LootGeorge Arison, Founder & CEO, ShiftAndy Nielsen, President & CEO, Everything But The HouseNick Huzar, CEO & Co-Founder, OfferUpModerator: Hans Tung, Managing Partner, GGV Capital

Online marketplaces have existed for decades, but new, targeted marketplaces are emerging to match buyers with sellers in specialized areas that remain underserved by current offerings. These new marketplaces offer a superior customer experience by sourcing otherwise unavailable products, providing consistent, high-quality product listings, creating price data repositories and offering advanced support services to buyers and sellers. We'll hear from venture-backed companies that have tackled specific market segments and sought to take market share from larger retailers, marketplaces and other channels.

3. (A) On-Demand Startups Redefining Retail Experiences12:00–12:40pm

Mike Russell, CEO, PaintzenSam Rosen, Founder & CEO, MakeSpaceModerator: Westin Gaddy, Radian Capital

A new group of commerce companies are being built to tackle specialized, time- and resource-intensive tasks ranging from painting rooms to visiting storage facilities. In this session, startups that are building new types of technology-enabled, on-demand service experiences will discuss how they are saving customers time and eliminating the need to buy products and travel to different business locations.

(B) On-Demand Professional Services

Matthew Faustman, CEO & Co-Founder, UpCounselPatrick Petitti, CEO & Co-Founder, HourlyNerdModerator: Chris Protasewich, Principal, Highland Capital Partners

Smaller businesses that cannot afford to hire full-time MBAs or attorneys can now access them for a fraction of the cost on an on-demand basis. The advent of on-demand professional services is also allowing more individuals with specialized skills to work as independent contractors. In this session, we’ll hear from venture-backed startups that are using the shared economy principles of vetting candidates and providing peer reviews to create marketplaces for such services.

4. (A) Guided Commerce Startups1:40–2:20pm

Leura Fine, CEO & Founder, Laurel & WolfNick Taranto, Co-Founder & Co-CEO, PlatedModerator: Caroline Fairchild, New Economy Editor, LinkedIn

Personalized expert advice is becoming available to the mass market. Today, consumers have increasing access to professionals with new platforms that enable them to create stylish interior designs or gourmet meals and more. In this session, leaders from guided commerce startups will discuss how they're combining technology, data science, marketplace principles and human interaction to provide their customers with unique, curated experiences.

track and session descriptions

Track 1: Disruptive Retail Startups and Pioneering Brands

15 @SHOPTALK

(B) Startups Bringing Offline Discount Models To The Online World

Chieh Huang, CEO, Boxed WholesaleDavid Yeom, CEO & Co-Founder, HollarModerator: David Bell, Author, Professor, The Wharton School

Discount models are widespread in the traditional retail world, but some of the most popular offline discount models like wholesale clubs and dollar stores are still making the shift online and haven't capitalized on consumers' migration to mobile. In this session, we'll hear from startups that specialize in merging core discount models with traditional and mobile ecommerce. Founders of these startups will discuss how they're getting online buyers to take advantage of the same low-cost shopping options they've come to embrace in physical stores.

5: Recommerce Startups Driving Sales2:25–3:05pm

James Reinhart, CEO & Co-Founder, thredUPTracy DiNunzio, CEO & Founder, TradesyManish Chandra, Founder & CEO, PoshmarkSebastien Fabre, Founder & CEO, Vestiaire CollectiveModerator: Dana Telsey, CEO/Chief Research Officer, Telsey Advisory Group

The recommerce trend is growing, with an increasing number of companies providing end-to-end services for consumers to sell unwanted products. The creation of these streamlined secondary market platforms not only enables increased convenience in sales of used goods, but helps establish resale markets and the value of products, boosting primary market retail sales. In this session, we'll hear from companies at the forefront of this trend as they discuss how their various upfront payment and consignment models, retail partnerships and data-driven platforms are driving sales of both pre-owned and new products.

6: Startups Disrupting The Retail Value Chain3:10–3:50pm

Ryan Babenzien, CEO, GreatsAriel Kaye, CEO & Founder, ParachuteAmy Errett, CEO & Founder, Madison ReedMorgan Hermand-Waiche, Founder & CEO, Adore MeModerator: Andrea Wasserman, Independent Consultant

A new category of venture-backed brands is emerging. These emerging brands are generally focused on a single product vertical and premised on delivering new consumer value propositions, controlling production and managing brand messaging and go-to-market strategies as well as disintermediating the value chain. They enable consumers to buy high quality products at better prices, in some cases in sectors currently served by a limited number of large-scale organizations. In this session, we'll hear from leading startups creating new direct-to-consumer brands that have overcome inefficiencies in traditional retail and are instead tackling everything from manufacturing to sales and distribution themselves.

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Track 2: Physical Retail Goes Digital

MONDAY, MAY 16

1. (A) Executive Perspectives: Digital Store Trends and Technologies 10:30–11:10am

Nigel Oddy, CEO, House of FraserInterviewer: Deborah Weinswig, Executive Director & Head Of Global Retail And Technology, Fung Business Intelligence Center

Retailers have embraced a variety of digital store technologies, but how do they determine which technologies to invest in and which to ignore? Join us for a Q&A with the CEO of House of Fraser to hear about the new trends and technologies most critical to the business.

(B) Executive Perspectives: Brand Innovation

James Rhee, Executive Chairman & CEO, Ashley Stewart / FirePine GroupJuE Wong, President, Elizabeth Arden Brand, Elizabeth ArdenModerator: David Bell, Author, Professor, The Wharton School

In this session, the Executive Chairman and CEO of Ashley Stewart and the President of Elizabeth Arden Brand will talk to us about their brands' transformation and journeys. Ashley Stewart’s James Rhee has led the company's reinvention from two bankruptcies to fast-growing social commerce leader through algorithmic, cultural and digital innovation while Elizabeth Arden’s JuE Wong is transforming a 100 year-old brand with an intensely loyal customer base into a digital powerhouse. Our speakers will discuss what it takes to empower brands and stay competitive in today's market.

2. Driving In-Store Mobile Engagement11:15–11:55am

Pawan Verma, Senior Vice President & Chief Information Officer, Foot LockerMary Beth Laughton, SVP Digital, SephoraRatnakar Lavu, CTO, Kohl'sModerator: Rohit Singh, Managing Director Consumer Products & Retail Group, Americas | Corporate Client Solutions, UBS Investment Bank

Retailers are redefining the offline shopping experience for connected consumers. Today, shoppers use their mobile phones for functions such

as barcode scanning and wayfinding as well as to access shopping lists, promotions, loyalty rewards programs and more. Associates are also empowered with devices to personalize the in-store experience for shoppers. To enable these interactions, retailers are leveraging a variety of technologies including Wi-Fi, GPS, NFC and BLE beacons. In this session, retail leaders will discuss how they're using these solutions, including mobile apps, to engage consumers as they shop in stores.

3. Emerging In-Store Interactive Technologies12:00–12:40pm

Todd Starcevich VP, Direct-to-Consumer, Americas, VF Corporation Healey Cypher, CEO & Co-founder, Oak LabsSalvador Nissi Vilcovsky, Founder & CEO, Memomi LabsAnu Penmetcha, VP Omnichannel & Chief of Staff, Digital, Hudson's Bay CompanyModerator: Anne Marie Stephen, CEO & Founder, KWOLIA

Retailers have invested in a variety of new digital store technologies ranging from interactive displays to digital mannequins, virtual dressing rooms, smart shelves, magic mirrors, digital signage and more. Hear leading retailers discuss every aspect of these cutting-edge technologies, including the potential overall impact on their businesses, the challenges of implementing both small-scale pilots and nationwide rollouts and the impact on customer experiences.

4. Creating and Managing Omnichannel Customer Experiences—Prices, Products and Promotions1:40–2:20pm

Kevin Ertell, SVP, Digital, Sur La Table Mary Lou Kelley, President, e-commerce, Best BuyHarvey Bierman, VP eCommerce Technology & Operations, CrocsAimee Lapic, SVP/Chief Marketing Officer and Online GM, Gap Inc./ Banana RepublicModerator: Scott Silverman, Scott Silverman Associates

Creating a seamless omnichannel customer experience is a complex undertaking. Retailers must decide how to manage issues including price, product and promotions across every consumer touchpoint and balance the level of consistency their customers demand with their own internal capabilities. Retailers are also seeking competitive advantages with omnichannel initiatives such as endless aisle capabilities and in-store pickup, popular consumer offerings that require high levels of inventory visibility. Join us to hear how leading retailers are tackling these core issues and creating a great brand experience no matter

17 @SHOPTALK

5. Innovations in Payments, Mobile Wallets and Point of Sale2:25–3:05pm

Chris Gardner, Chief Product Officer, Paydiant / Head of In-Store Products, PayPalSpencer Spinnell, Director, Emerging Platforms, GoogleKim Fitzsimmons, Head of Global Ecommerce and Large Omnichannel Commerce Solutions, Chase Commerce SolutionsPatrick Gauthier, VP Amazon Payments, AmazonModerator: Andrew Morris, Head Of Content, Money20/20

Mobile devices and connected commerce will drive substantial changes in how consumers pay in every context. This session will cover key aspects of the evolution of payments, including the digitization of physical wallets and plastic payment credentials, growth of frictionless in-app purchasing and evolution of in-store point of sale payment terminals. The discussion will include emerging bank and retailer initiatives, entry of new stakeholders in the payments value chain and payments as a platform for enhanced retailer and consumer offerings.

6. (A) Market Research - Redefining Commerce: The New Retail Reality3:10–3:50pm

Bernardine Wu, Founder & CEO, FitForCommerce

Session details to come

(B) Reinventing Product Returns

David Sobie, CEO & Co-Founder, Happy ReturnsModerator: Andrea Weiss, Founder, The O Alliance

Returns are a $300 billion challenge for retailers and consumers alike, but they remain an inevitable part of the commerce experience. Several early-stage companies are tackling the key pain points of returns by improving reverse logistics and the experience for all stakeholders. Some dramatically simplify the logistics process with on-demand pickup, packaging and shipping services while others are building networks of drop off stores, kiosks and other locations, distributing where consumers can return unwanted products. Hear leaders from these innovative companies discuss how they're rethinking everything about returns.

NOTES

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Track 3: Evolving Trends in Marketing


MONDAY, MAY 16

1. Advances in Proximity Marketing10:30–11:10am

Jakub Krzych, CEO & Co-Founder, EstimoteRodney Williams, Founder/CEO, LISNRMark Campos, Product Strategy, WazeModerator: Asif R. Khan, Founder & President, Location Based Marketing Association

Proximity marketing holds the potential to generate tremendous revenues. Today marketers are surmounting hurdles with new techniques and technologies, giving way to greater adoption of proximity marketing. Join us to hear from leading proximity marketing technology providers and platforms as they discuss the new developments in location-based marketing that help drive customers into stores and create deeper relationships with them.

2. Driving Millennial Engagement with Content11:15–11:55am

Cory Haik, Chief Strategy Officer, MicBrian Sugar, Founder & CEO, POPSUGARAmanda Hesser, Co-founder and CEO, Food52Moderator: Jeff Richards, Managing Partner, GGV Capital

Gaining the trust and attention of millennial consumers presents significant challenges. A few brands, however, have developed successful new approaches to news, entertainment and other content that taps into the interests and consumption preferences of Gen Y. Our speakers create groundbreaking short-form videos and pioneering news and media content that captivate a young audience. Hear from the experts what it takes to get this much-coveted generation to engage, and how they're using content to gain both mindshare and dollars from Gen Y.

3. Driving Repeat Purchases—Loyalty, Replenishment and More12:00–12:40pm

Lars Albright, Co-Founder & CEO, SessionMMarc Freed-Finnegan, Co-Founder & CEO, IndexEmilie Arel Scott, CEO, Quidsi, an Amazon CompanyModerator: Yory Wurmser, Retail Analyst, eMarketer

Cultivating loyalty is now more imperative than ever. Businesses count on repeat customers to generate a large percentage of their revenues, yet trends like consumers' shift to mobile and their regular use of only a handful of apps means companies will have to work even harder to remain the go-to brand. Hear from leading retailers and solution providers on how they are using utility, engagement, personalization, gamification and subscription-based services to keep customers coming back.

4. The Future of Digital Advertising: Agency Perspectives1:40–2:20pm

Donald Williams, Chief Digital Officer, Horizon MediaRichard Phelan, Managing Director - Retail, OMDIan Schafer, Founder & Chairman, Deep FocusModerator: Lisa Milgram , SVP, Member Programs, Interactive Advertising Bureau

Our panel of leading agency executives will provide perspective on a range of emerging advertising trends, from ad blocking to real-time marketing, and from programmatic TV advertising to sponsored virtual reality content. Hear those at the forefront of the industry discuss which new trends they are most excited about and which ones are getting less of their attention.

5. Innovations in Mobile, Social and Next Generation Marketing Tactics2:25–3:05pm

Shan-Lyn Ma, CEO, ZolaDavid Heath, CEO, BombasPrama Bhatt, VP, Digital & eCommerce, ULTA BeautyModerator: Matt McKenna, Founder / President, Red Fish Media

Spending on both social and mobile advertising continue to grow at double-digit rates; simultaneously, brands are experimenting with a wide variety of marketing tactics as they look to reach shoppers in new places and across a growing variety of consumer touchpoints. In this session, leading marketers will discuss how they're creating more efficient, impactful and personalized campaigns and which innovations they're most excited about.

19 @SHOPTALK

6. (A) Emerging Social Selling Strategies3:10–3:50pm

Chantel Waterbury, CEO & Founder, Chloe + IsabelDiishan Imira, CEO, MayvennModerator: Chris Fralic, Partner, First Round Capital

While social selling isn't new, it has evolved in the digital age. Venture-backed startups are creating new models that enable consumers and small businesses to tap into their networks to sell a wide range of products. In this session, panelists will discuss how they are leveraging personal and professional connections to bring new and improved digitally-enabled direct sales models to market.

(B) Engaging New Influencers

Conor Begley, President, Tribe DynamicsMarco Hansell, Founder, SpeakrModerator: Hilary Milnes, Retail Reporter, Digiday

Social media platforms are creating a new cast of tastemakers—including "YouTubers" and "Instamoms"—and enabling them to influence others on a vast scale. The most sophisticated marketers have determined how to identify and recruit these influencers as brand advocates. In this session, hear from the providers that are enabling businesses to tap into leading social media voices as they discuss how brands are harnessing the power of these influential voices.

NOTES

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MONDAY, MAY 16

1. (A) The Emergence of Visual Commerce10:30–11:10am

Ted Mann, President SlyceApu Gupta, Co-Founder & CEO, CuralateModerator: Debbie Hauss, Editor-In-Chief, Retail TouchPoints

Consumers now use images not just to browse, but also increasingly to search for and discover products online. At the same time, images are being used more frequently to drive sales as new technologies promise to commerce-enable content. This session will explore advances in visual search and image recognition technologies and discuss the emergence of visual commerce overall.

(B) Discovery Through Curation

Anthony Soohoo, Founder & CEO, Dot & BoAlan Tisch, Founder & CEO, Spring Inc.Moderator: Roberto Ramos, Senior Vice President, Global Strategy and Communications, The Doneger Group

Consumers are overwhelmed with the growing number of buying options available to them. New retailers are building on their understanding of customers’ lifestyles, product preferences and current trends to deliver an online boutique-like shopping experience that marries commerce with storytelling. In this session, we’ll hear from start-ups that are taking product curation to the next level.

2. Mobile Search and Discovery11:15–11:55am

Michael Jaconi, Co-Founder & CEO, ButtonJohn Milinovich, CEO, URXLiat Zakay, CEO & Co-Founder, DondeDarnell Holloway, Head of Business Outreach, YelpModerator: Katie Evans, Editor, Mobile, Internet Retailer / Mobile Strategies 360

Search queries on mobile devices now outpace those on desktops, and today many consumers discover and purchase directly within mobile apps. Join us to hear from leading mobile solution and app providers as they discuss how they are enhancing mobile product and service discovery through solutions such deep linking, visual search, voice recognition and artificial intelligence.

3. Discovery Through Content and Experiences12:00–12:40pm

Katherine Power, Co-Founder & CEO, Clique Media Group (CMG)Jac White, CEO, SavoteurDavis Smith, Founder & CEO, CotopaxiRoss Petersen, CEO & Co-Founder, BlitsyModerator: Brian Nowak, US Internet Analyst, Morgan Stanley

It takes more than just a commerce platform to inspire consumers to buy new products and services—one first step is enabling them to discover and explore through engaging the content and experiences. In this session, disrupters at the intersection of content and commerce will discuss how they create entertaining digital content that introduces shoppers to new products, services and experiences—they will also provide insight into how they drive consumers to take action.


Track 4: Search and Discovery

NOTES

21 @SHOPTALK

4. Connected Cars1:40–2:20pm

Dan Preston, CEO, MetromileThejo Kote, CEO & Co-Founder, Automatic LabsModerator: Molly Wood, Host and Sr. Tech Correspondent ,Marketplace on American Public Media

By some estimates, by 2020, 25% of cars will be connected. Current applications of connectivity include remote diagnostics and the monitoring of driving behavior, while newer use cases like driverless cars are being prototyped. Connectivity is adding new stakeholders such as software companies, telcos and ride-sharing companies to the value chain. This session will explore connected cars and their current and future impact on commerce.

5. Smart Homes2:25–3:05pm

Cyril Brignone, CEO, ArrayentJonathon Nostrant, CEO & Founder, iveePhillip Raub, Co-Founder/CMO & Head of Retail, B8taRyan Ciovacco, President, Connected Living & Consumer Electronics, Sears HoldingsModerator: Mike Stern, CEO, Connected Lab

As in-home gadgets, appliances and other devices—including light bulbs, security cameras, door locks, washing machines, refrigerators, ovens, smoke alarms and thermostats—become connected, the implications on commerce are profound. This session brings together smart home product manufacturers, technology providers and retailers to discuss the future of smart homes, including available products, potential use-cases and applications and partnership models.

6. Wearables3:10–3:50pm

Christina d'Avignon, CEO, RinglyLeslie Muller, Co-Lead, The Shop, VSP GlobalShaz Kahng, Board Director & CMO, OMsignalSandra Lopez, VP, New Technology GroupStrategic Relationships & Business Development, New Devices Groups, IntelModerator: Liza Kindred, Founder & CEO, Third Wave Fashion

Chips and sensors have become cheaper and smaller, enabling a boom in the introduction of wearable technologies such as fitness bands, smart watches and smart clothes. While wearables have yet to realize their full potential, the impact on commerce will likely be significant. Hear leading innovators discuss wearables and provide their perspective on consumer adoption, the evolution of personal device ecosystems and the effects on the relationships between brands and consumers.

Track 4: IoT and Sensors

NOTES

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Track 1: Ecommerce

TUESDAY, MAY 17

1. (A) Executive Perspectives: Conversation with Facebook Messenger10:30–11:10am

Frerk-Malte Feller, Director of Product Management, Facebook

In this session, the head of business and monetization at Facebook Messenger will discuss the road ahead.

(B) Executive Perspectives: The Future of Ecommerce

Mark Lavelle, CEO, Magento CommerceScott Thompson, CEO, ShopRunnerModerator: Paul do Forno, Director - Customer Engagement & Commerce Practice, Deloitte Digital

In this session, the CEOs of both Magento and ShopRunner will discuss how digital shopping is evolving, how consumers' expectations of the ecommerce experience are shifting and what that means for businesses aiming to stay ahead of growing customer needs. With a commerce platform that powers hundreds of thousands of sites globally, Magento CEO Mark Lavelle will discuss what shifts he's seeing in terms of how consumers discover, engage and transact online. Scott Thompson, CEO of ShopRunner, a membership program that provides free two-day shipping across hundreds of retailers, will discuss customers' growing demands of ecommerce delivery options and timeframes and address which loyalty benefits are proving critical to keep shoppers coming back.

2. Preparing for Distributed Commerce11:15–11:55am

Neil Ackerman, Global eCommerce Lead, Mondelēz InternationalSid Jatia, VP, Omnichannel Digital, Under ArmourJoe Megibow, President, JoyusRyan Ross, EVP — Marketing & Digital Commerce, HSNModerator: Cathy Halligan, Independent Board Director, Ulta Salon, Cosmetics & Fragrance and FLIR Systems

Commerce is being enabled in a growing number of places, both online and offline: on social networks and content sites, on scannable print ads and virtual shopping walls. Additionally, the arrival of connected floors, lights, refrigerators, shirts and more means there will be a massive

increase in the number of touchpoints through which consumers can engage. In this session, leading consumer brands will explore the implications of the exploding number of commerce touchpoints and discuss how they're thinking about the arrival of shopping everywhere.

3. Brands Taking Control12:00–12:40pm

Amanda Greenberg, Head of eCommerce, KINDPaul S. Carroll, Vice President of Digital & E-commerce Creative, New York & CompanyAjit Sivadasan, VP/GM Global eCommerce, LenovoFrancis Arrastia, Sr. Director, Wholesale.com, Levi Strauss & Co.Moderator: Scot Wingo, Executive Chairman and Founder, ChannelAdvisor

Manufacturers are anxious to take control of the brand experience. While most brands still rely heavily on retail partners for sales, they are also investing heavily in their own digital offerings—many are expanding the breadth and depth of their site content and building out ecommerce capabilities. Through these initiatives, brands aim to better understand shoppers' browsing and buying habits, develop deeper relationships with customers and also realize greater margins on sales. In this session, brands will discuss how they supplement their retail partner relationships with direct relationships and sales.

4. The Changing Role of Stores in Ecommerce Fulfillment1:40–2:20pm

Michael Tobin, SVP, Strategy & Innovation, Macy'sJason Goldberger, President, Target.com & Mobile, TargetMichael Relich, Chief Operating Officer, Guess?Scott Morey, Executive Vice President, General Growth PropertiesModerator: Anne D'innocenzio, National Retail Writer, The Associated Press

Stores increasingly fulfill online orders by using ship-from-store capabilities or in-store pickup options. Retailers are using complex algorithms and automation software to determine the fulfillment source, plan inventory, optimize space allocation and manage workforces in real time. This session will explore the technology and operational innovations required to run successful store fulfillment operations and also assess the impact of store fulfillment models on retail real estate.

23 @SHOPTALK

5. Driving Transactions on Mobile2:25–3:05pm

Amar Nagaram, Director, Mobile Engineering, FlipkartJosh Krepon, VP, Global Digital Commerce, Cole HaanBilly May, SVP—Digital, eCommerce and Corporate Development, Abercrombie & FitchEric Mogil, Director of Digital Innovation, Michael KorsModerator: Ken Seiff, Managing Partner, Beanstalk Ventures

Even as mobile revenues soar, retailers are struggling to boost smartphone conversion rates which remain only about one-third of those for desktops and tablets. Retailers are trying mobile-first approaches, embracing responsive design, boosting mobile site load times, streamlining checkout and more to convert shoppers to buyers. In this session, retail leaders will discuss innovative strategies that drive consumers to purchase on mobile devices and some of the unconventional approaches that have been successful.

6. Virtual and Augmented Reality Experiences in Retail3:10–3:50pm

Shanna Tellerman, Founder & CEO, ModsyParham Aarabi, Founder & CEO, ModiFaceAriff Quli, Chief Commercial Officer, North Americas, BlipparModerator: Jason "Retailgeek" Goldberg, SVP Commerce & Content, Razorfish

Virtual and augmented reality experiences are being rolled out across a broad variety of industries to provide consumers with fully immersive, contextual product experiences that reach beyond the current limitations of their physical and digital environments. Use cases include product storytelling, virtual fitting and visualization in personal environments. Hear from experts on how this technology is opening up the possibility of completely new kinds of retail experiences.

NOTES

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Track 2: Measurement, Analytics & Insights

TUESDAY, MAY 17

1. (A) Privacy in the Era of Increasing Data: FTC Perspective on Managing Customer Data Responsibly10:30–11:10am

Laura Berger, Attorney, Privacy and Data Security, Federal Trade Commission

Today companies are able to access and analyze unprecedented levels of consumer data, and with the proliferation of IoT devices, that ability will increase exponentially. With all of this access comes an enormous responsibility to protect customer privacy and to use and protect data appropriately. In this session, a leading privacy expert from the Federal Trade Commission, the organization which enforces laws protecting consumers’ privacy, will discuss the kinds of business practices that have triggered both interest and action from the FTC. She will also outline the steps businesses can take to enhance consumer privacy and data security.

(B) Acting on the Voice of the Customer

Alex Genov, Head of UX Research & Web Analytics, ZapposIvy Chin, SVP, eCommerce & Omnichannel Digital, BelkModerator: Cathy Hotka, Principal, Cathy Hotka & Associates

Today's customer-centric world demands that businesses not just listen to customers and respond to their input, but also take active steps to improve their products and overall experience based on user-generated comments and feedback. Hear experts from the most forward-thinking digital brands discuss how they capture and analyze customer feedback in the context of broader market research and act on these insights to drive sales.

2. Innovations in Offline Data Capture and Analytics11:15–11:55am

Jared Schrieber, Co-Founder & CEO, InfoScoutAlexei Agratchev, CEO & Co-Founder, RetailNextRaghav Lal, EVP, Chief Data & Analytics Officer, Westfield Corp.Alex Winter, Founder & CEO, PlacemeterModerator: Adheer Bahulkar, Partner, A.T. Kearney

Retailers can now tap into a growing number of offline data sources in order to better understand and target their customers. Sources as disparate as video feeds, wifi and mobile app usage and purchase receipts can yield consumer insights previously unavailable to businesses. Companies are getting more data on areas such as foot traffic, dwell times, traffic flow and purchase intent. In this session, experts in this field will discuss how to best combine offline and online data to optimize their businesses.

3. Advances In Customer Service and Post-Purchase Engagement12:00–12:40pm

Amit Sharma, CEO, NarvarJordy Leiser, Co-Founder & CEO, StellaServiceDan Herman, CEO & Co-Founder, ChatIDScott Carr, CEO, ModriaModerator: Lauren Freedman, President, The E-Tailing Group

Every retailer wants to increase its repeat customer rate and create loyal brand advocates, yet many still under-invest in customer service and post-purchase engagement. In this session, we'll hear from a wide range of innovators across these areas. Our speakers will discuss how they are connecting customers with experts on the products and brands they're evaluating, how new technologies are enabling consumers to easily track and return their packages and how retailers are using the latest in customer service intelligence to benchmark their performance against competitors.

4. The Future of Artificial Intelligence in Retail1:40–2:20pm

John Squire, CEO, DynamicActionTim Tuttle, PHD, Founder & CEO, MindMeldAndy Narayanan, Head of Visual Intelligence, Sentient Technologies Brent Franson, CEO, Euclid AnalyticsModerator: Barney Pell

Artificial Intelligence (AI) has barely scratched the surface of retail, yet applications of AI are potentially far and wide. In this session, technology leaders will talk about the current utility and future of AI, with use cases ranging from optimizing internal business processes to understanding consumer sentiment and mapping customer data.

25 @SHOPTALK

5. New Approaches To Personalization2:25–3:05pm

Raj De Datta, CEO & Co-Founder, BloomReach Inc. Neil Capel, Founder & Chairman, SailthruBill Adler, CEO, True Fit. Michael Klein, Head of Industry Strategy — Retail, Adobe SystemsModerator: Steven Dennis, President & Founder,SageBerry Consulting

While personalization has been a buzzword for many years, innovation is accelerating. New technologies enable retailers to move beyond basic recommendations and understand what consumers are likely to search for and which products will best meet their needs. Hear technology leaders discuss how customer expectations of personalization are changing, what personalization will look like in the future and which retailers today are using customer data to truly revolutionize both marketing and site experiences.

6. Innovations in Consumer Targeting3:10–3:50pm

Jonathan Opdyke, CEO & Co-Founder, HookLogicAlex Vratskides, Co-Founder & CEO, PersadoSteven Wolfe Pereira, VP, Brand Strategy & Marketing Solutions, Oracle Data CloudDileepan Siva, Strategic Partnerships, TwitterModerator: Morgan Vawter, Senior Principal, Digital Marketing & Customer Analytics, Accenture

The number of online and offline consumer data sources is rapidly increasing. The best marketers today are tapping into data on customer intent and purchase behavior to target the right message to the right consumers at the right time. In this session, we'll hear from companies that enable brands to better target shoppers and from platforms that provide new ways to reach consumers.

NOTES

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TUESDAY, MAY 17

1. Venture Capital Perspectives on Retail and Consumer Investing: Part 110:30–11:10am

Kirsten Green, Founder & Managing Director, Forerunner VenturesScott Friend, Managing Director, Bain Capital VenturesJeremy Liew, Partner, Lightspeed Venture PartnersBrian O'Malley, Partner, AccelModerator: Peter J. Fusco, Partner, Lowenstein Sandler

Venture capital funding is estimated to have surpassed $100 billion in 2015, with retail and other consumer-facing commerce startups being a key area of investment. Companies such as Jet, The Honest Company, Postmates and Rent the Runway have secured hundreds of millions of dollars—others like Flipkart count their funding in billions of dollars. In part one of this two-part series, hear perspectives from leading venture firms on which factors play the biggest role in investment decisions and what attracts sophisticated investors to certain entrepreneurs and business models over others.

2. Venture Capital Perspectives on Retail and Consumer Investing: Part 211:15–11:55am

Ajay Agarwal, Managing Director, Bain Capital VenturesJanie Yu, Partner, Fung CapitalBen Lerer, Founder, Thrillist Media Group and Managing Director, Lerer Hippeau VenturesDan Rosen, Partner, Commerce VenturesModerator: William Susman, Managing Director, Threadstone Advisors

In this second session of this two-part series, join us to hear from some of today's top venture capital firms as they discuss their decisions to invest in different consumer-facing businesses and groundbreaking commerce technologies. Our panelists will address the changes they anticipate in how consumers discover, shop and buy as well as discuss how they identify the business models and technologies that will define the next generation of commerce.

3. Beyond Venture Capital Investment12:00–12:40pm

Saeed Amidi, Founder & CEO, Plug and PlaySlava Rubin, Chief Business Officer, IndiegogoWest Stringfellow, Vice President, Internal Innovation and Opera-tions, TargetJ. Skyler Fernandes, Founder / Managing Director, Simon Venture GroupModerator: Lockie Andrews, CEO and Managing Director, Catalyst Consulting

Entrepreneurs today are turning to a wide variety of sources to fund their businesses. Some seek out investment from large brands and retailers while others turn to accelerators, incubators and crowdsourcing options to fund early-stage rollouts. In this session, we'll hear from different types of investors about their areas of focus, approaches to funding and the businesses that excite them. Speakers will discuss how they're creating environments for testing and incubating new ideas, working with established organizations and more.


Track 3: Entrepreneurship and Investment

NOTES

27 @SHOPTALK

4. (A) Amazon Prime Now Discusses Same-Day Shipping1:40–2:20pm

Stephenie Landry, Worldwide VP of Amazon Prime Now, Amazon

Session details to come

(B) On-Demand Personal Services

Marcela Sapone, CEO & Co-Founder, Hello AlfredJed Kleckner, CEO, Delivery.comModerator: Ellie Wheeler, Partner, Greycroft Partners

A range of companies are helping customers tackle their day-to-day chores, from buying groceries to visiting the dry cleaner. Hear from leading venture-backed, on-demand startups about their different approaches to catering to consumers’ needs and about partnering with others to aggregate demand and provide supporting services.

5. Trends in Same-Day Delivery2:25–3:05pm

Daphne Carmeli, CEO & Co-Founder, DelivBrian Elliott, General Manager, Google ExpressNick Rellas, Co-Founder & CEO, DrizlyModerator: Jenny Lefcourt, Partner, Freestyle Capital

With instant gratification increasingly the norm, customers' delivery expectations are changing and retailers are adapting. Today, new organizations and initiatives are emerging that help retailers meet this demand. While many leverage components of existing on-demand infrastructure to provide same-day services, they are also building sophisticated platforms to optimize for efficiency, customer experience and cost. This panel brings together delivery startups and established providers to discuss the complexity and state of same-day delivery, its future potential and its likely impact on customer engagement, ecommerce and in-store retail.

6. Trends in Pick-up Options3:10–3:50pm

Jaron Waldman, Co-Founder & CEO, CurbsideKunal Thakkar, SVP Global Operations, NeweggHelen Vaid, VP, Digital Store Operations & Experience, Walmart Global eCommerceRamesh Ratan, CEO, Bell and HowellModerator: Phil Wahba, Senior Writer, Fortune Magazine

Traditional omnichannel retailers, established web-only players and venture-backed startups are introducing options to improve pickup convenience for customers. Shoppers can now take advantage of options like alternative pickup points and lockers—consumers can also use will-call and same-day pickup services. Speakers will discuss how they are leveraging real-time data on inventory availability, workforce utilization and location together with smart industrial design to provide cost-effective alternatives to home delivery.

Track 3: On-Demand, Delivery and Logistics

NOTES

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TUESDAY, MAY 17

1. Designing Next Generation Products and Experiences10:30–11:10am

Chris Colborn, EVP, Global Chief Design andInnovation Officer, R/GAMohan Ramaswamy, Partner, Strategy, Work & CoJB Osborne, Partner, Red AntlerMelissa Gonzalez, CEO & Founder, The Lionesque GroupModerator: Richard Kelly, Chief Catalyst, Fung Group

The retail experience hasn't changed fundamentally in decades, but today retailers are aiming to differentiate themselves through groundbreaking new products, layouts and store formats. What would the retail experience look like if designed without any traditional boundaries or restrictions? How could products be completely reimagined to meet new, emerging consumer demands? In this session, we'll hear perspectives on retailing in the future from the agencies leading product and experience design.

2. Retail Formats of the Future11:15–11:55am

Jeffrey Fisher, Global Store Experience & VM Director, Luxottica GroupBrendan Cahill, VP Corporate Projects, Penguin Random HouseScott Emmons, Head of Innovation Lab, Neiman MarcusGabrielle Rosi, Senior Design Director, Whole Foods MarketModerator: Lee Peterson, EVP, Brand, Strategy & Design, WD Partners

Retailers today are experimenting with a variety of new store formats ranging from smaller footprints to pop-up stores. At the same time, trends like online-to-offline and a new wave of experiential retailing are gaining momentum. In this session, innovative retailers will discuss how they're broadening store experiences to engage shoppers.

3. Designing for Mobile12:00–12:40pm

Amanda Richardson, VP Product, HotelTonightJosh Himwich, VP and GM, The Bump, XO GroupRafeh Masood, Vice President, Customer Innovation Technology, Dick's Sporting GoodsPaul Gaffney, SVP, IT, Home DepotModerator: Bobak Emamian, CEO, Prolific Interactive

It’s well established that mobile experiences need to be fundamentally different from those on the desktop, but most companies still do little more than create an optimized version of their traditional website for mobile users. True industry leaders, however, are taking advantage of the unique attributes of mobile devices to design entirely different experiences specifically for mobile. Join us to hear from companies whose groundbreaking approach to mobile design can transform not just experiences but also entire industries.


Track 4: Design

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4. Tapping into Millennial Mindshare1:40–2:20pm

Jim Hilt, EVP, CMO & eCommerce, EXPRESSVishaal Melwani, Co-Founder, Creative Director, CEO, Combatant GentlemenBayard Winthrop, CEO & Founder, American GiantMark Walker, CEO, JackThreadsModerator: Weston Gaddy, Radian Capital

At 80 million strong, millennials are one of the most sought-after demographics. While there are many generalizations about this generation, it's well established that their relationship with brands is markedly different from other demographics. This panel features innovative, venture-backed retailers that have successfully won over millennials with their product selection, content, messaging and design.

5. Changing Consumer Needs Driving Product Innovation2:25–3:05pm

Mike Stone, CEO & Co-Founder, MakersKitMatt Kaness, CEO, ModClothMike Edwards, CEO, eBagsChris Lindland, Founder & CEO, BetabrandModerator: Rebecca Kaden, Partner, Maveron

A wide range of companies from large retailers to venture-backed startups are introducing new product lines to meet evolving consumer needs. In this session, hear from brands pioneering new and innovative products that take advantage of these changing consumer preferences, from products that enable consumers to experience rather consume, and from DIY products based on the maker movement to stylish clothing that meets the needs of consumers of all sizes.

6. Product Customization Using 3D Printing and Imaging3:10–3:50pm

Kegan Schouwenburg, CEO & Founder, SolsAaron Rowley, CEO & Co-Founder, ElectroloomBill O'Farrell, Co-founder and CEO, Body LabsModerator: Pano Anthos, Managing Director, XRC Labs

As 3D printers have become more capable and better able to process a broader range of materials, 3D printing technology is increasingly used to produce final products rather than just prototypes. Today, 3D printing is being used to create mass customized product offerings--in addition, emerging digital imaging technology that takes a 3D scan of the entire body has the potential to take customization to the next level. Hear from some of the brands and solution providers employing both 3D printing and imaging capabilities as they discuss the challenges and opportunities in using these emerging technologies.

Track 4: Changing Consumer Preferences

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WEDNESDAY, MAY 18

1. (A) New Frontiers in Measurement and Optimization10:00–10:40am

Dan Siroker, Co-Founder & CEO, OptimizelyTom Redd, Global VP, Strategic Communications, SAP Retail

As the customer journey becomes more varied and complex, businesses are seeking ways to capture data on key touchpoints and apply these insights in real time. Emerging technologies are enabling businesses to tap into new sources of data and develop solutions that help them to create effective, personalized campaigns. In this session, technology executives will discuss how the field of measurement and optimization is changing as the amount of data available and the sophistication of tools increases dramatically.

(B) Market Research: Retail Volatility Index

Kasey Lobaugh, Principal - Chief Retail Innovation Officer, Deloitte

In this session, Deloitte will share how it uses empirical data about market share to measure industry disruption and market share fragmentation. Deloitte will present the findings from its inaugural report on Retail Volatility Index including how the accelerated pace of disruption since 2009 presents unprecedented challenges and opportunities for large and small retailers alike.

2. Intelligent Pricing and Merchandising10:45–11:25am

Geoff Watts, CEO & Co-Founder, EDITEDGreg Petro, CEO, First InsightAlexander Rink, CEO, 360piGuru Hariharan, CEO, Boomerang CommerceModerator: Peter Callahan, Founder & President, Arkle Advisors

Pricing and merchandising have firmly moved from art to science—retailers are now using real-time data and predictive analytics to offer consumers the right product at the right price and at the right time. In this session, technology leaders will discuss the new developments in merchandising optimization and dynamic pricing that retailers need to know in order to convert shoppers and maximize profits.

3. Gen Z Panel: A Conversation With 14-16 Year-Olds About Their Habits, Preferences and Interactions With Brands11:30–12:10pm

Teenagers confound parents and marketers alike. These digital natives are in near constant communication with their peers and interact with brands in a way that's very different than their predecessors. In this session, a panel of teenagers will join us on stage to talk about how they use different social platforms to communicate, their views of different brands and how companies should think about engaging with this demographic.


Track 2: Measurement, Analytics and Insights

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Track 3: Collaborative Consumption and the Sharing Economy

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1. (A) Market Research: Update on the Sharing Economy 10:00–10:40am

Matt Wong, Research & Data Analysis, CB Insights

In this session, CB Insights will provide an update on various aspects of collaborative consumption and the sharing economy, including ongoing investment and the level of stakeholder participation. This session will also discuss how collaborative consumption and the sharing economy will likely evolve over the next few years, including the impact on established industries, business models and consumer behavior, and the risks and opportunities for both traditional businesses and startups.

(B) Innovations Enabling The Sharing Economy And Broader Retail Sector

Sarabjit Baveja, Co-Founder & CEO, TroolyKeith Ryu, CEO, OnboardIQ

In this session, we’ll hear from venture-backed startups that have developed solutions enabling sharing economy businesses to thrive. These solutions leverage data science to authenticate both customers and providers, and use automated tools to screen, hire and onboard a vast and constantly churning on-demand workforce. We’ll learn how these technologies enable both the sharing economy and traditional businesses—including retailers—to improve both marketing and operational efficiencies.

2. New Retail Rental Models Changing the Nature of Consumer Ownership10:45–11:25am

Meaghan Rose, CEO & Co-Founder, RocksboxAndrew Blackmon, Co-Founder, The Black TuxRakesh Tondon, Co-Founder & CEO, LE TOTEModerator: Lorraine Sanders, Founder, Spirit of 608 and Contributor, WWD

Over one billion dollars has been invested in online rental services in the past three years. This new wave of startups have developed highly specialized platforms and logistics operations to provide convenient and cost-effective access to a products including clothing and jewelry. While making products more accessible, these models are also changing the economics and attitudes towards purchasing and ownership.

Hear from startups on the emergence and growth of the rental industry and the impact on product demand, prices and the relationship people have with brands.

3. Peer-to-Peer Models Disrupting Commerce11:30–12:10pm

Rujul Zaparde, Co-Founder & CEO, FlightCarRichard Wolpert, CEO, HelloTechAaron Hirschhorn, CEO/Founder and "Top Dog", DogVacayModerator: Nimay Mehta, Partner, Lead Edge Capital

The peer-to-peer economy has empowered millions to monetize underutilized assets such as cars, homes, time and skills. It has also allowed consumers to access products, services and experiences more conveniently and at lower cost. The emergence of peer-to-peer marketplaces has called traditional business models into question and redefined consumption for an entire generation. In this session, peer-to-peer startups will discuss industry disruption, customer experience and regulatory considerations—speakers will also discuss the potential for partnerships with traditional businesses and the factors needed to succeed in this important and emerging new segment.

Track 3: Collaborative Consumption and the Sharing Economy

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Track 4: Changing Consumer Preferences

WEDNESDAY, MAY 18

1. Changing Consumer Needs Driving Ecommerce Innovation10:00–10:40am

Harish Abbott, CEO, Symphony CommerceMatt Munson, Co-Founder & CEO, Twenty20Eran Outmazgin, Co-Founder & CEO, PhraseTechModerator: Tim Parry, Managing Editor, Multichannel Merchant

Shoppers increasingly want commerce experiences that are both genuine and inspirational. To create these next generation shopping experiences, companies are looking to new technology partners that can help differentiate their offerings from the competition. In this session, we'll hear from venture-backed startups that are helping new independent businesses get off the ground and scale faster than before—we'll also hear from those that are helping businesses drive engagement in new ways, from providing high-quality, user-generated images that add authenticity to enabling businesses to optimize their product descriptions through algorithmic analysis.

2. Emerging Digital Strategies for Local Businesses10:45–11:25am

Noah Glass, Founder & CEO, OloChristopher Webb, CEO & Co-Founder, ChowNowEthan Anderson, Founder & CEO, MyTimeFarbod Shoraka, Co-Founder & CEO, BloomNationModerator: Benjamin Sun, Co-Founder & General Partner, Primary Venture Partners

While some shoppers prefer to buy locally, many smaller local businesses haven't fully migrated online, making them less digitally accessible. New technologies and platforms, however, are making it easier for even the most solidly offline businesses to engage with connected consumers, enabling them to shop, order and book through digital channels. In this session, hear from technology leaders that are bringing small, traditional businesses online, enabling connected consumers to more easily tap into their desire to buy and consume locally.

3. (A) Market Research: Quantifying Shopping Behavior11:30–12:10pm

Michelle Grant, Head of Retailing, Euromonitor International

In this session, Euromonitor will present insights into how different consumer groups discover, shop and buy.

(B) Innovations To Compete With Fast Fashion

Karen Moon, CEO & Co-Founder, TrendalyticsModerator: Petah Marian, Senior Editor, Retail Intelligence, WGSN

Consumers' attention spans are getting shorter and their expectations of instant gratification are growing. In fashion, this means retailers and brands need to identify trends, and manufacture and distribute products fast enough to fulfill their customers’ desires before they move on. Some brands are taking the opposite approach by rejecting fast fashion and creating sustainable, transparent supply chains that target consumers who want to own fewer and better clothes. In this session, you’ll hear from startups on how manufacturing is evolving to address shifts in consumer preferences.

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