Case Study

Shiseido Beautifies its UAT with Panaya

Shiseido has over 300 users and 6 SAP competence centers throughout Europe. The company had to perform an overall upgrade, moving from ECC EHP4 to EHP6. Shiseido faced organizational and structural challenges. The company had not done any major SAP projects since the 2010 go-live. Despite that, they had a tight deadline to migrate: 5.5 months.

They had to mobilize all of their business users to perform User Acceptance Tests (UAT) and control their tests throughout their European division - eleven countries and almost 80 testers.

Culture can be a major impediment to changes. With infrequent changes and teams spread worldwide there was no culture of business users doing large-scale tests. The plan for the UAT cycle was to run eleven countries in parallel with 676 business processes to test. The most complex scenario had 23 steps and involved seven different testers!

Here are some of the challenges that Shiseido faced in this project:

› Manage the planning in Excel of the 676 business processes. › Share the Excel files between sites, ensuring that everyone had the correct version to

describe the updated sequence to test the business processes. › Full visibility of test progress. › Find a way to have collaboration between testers: Tester A must notify Tester B when A

completes a step so B can start it. Idle time impacts project quality. › Centralize and communicate changes or defects to all relevant stakeholders. › Improve management visibility to track progress.

Shiseido needed a modern tool to manage user testing.

Challenge

Shiseido’s affiliate began using Panaya in 2012 when they upgraded EHP3 SPS 11. Following the project, Shiseido knew that they had to use it for their upgrade to EHP6. Panaya CloudQuality Suite™ enabled Shiseido to realize that it will be realistic to actually migrate to EHP6 within less than 6 months. The above challenges will be easily addressed.

› No need to manually notify different testers when tests are ready. Testers are instantly notified by email as soon as a test is ready.

› Users only need to confirm results and their confirmation is documented and recorded automatically.

Migrating to Panaya increased visibility. Indicators are available and updated in real-time. There was no excuse for inaccurate estimates. Team leaders and managements saw where the project stood.

The upgrade met the deadline. The entire process only took five months. UAT only took five weeks! The speedy progress happened because they were able to get full team buy in mobilized around a modern tool, instead of tedious Excel files. Despite the quick progress, they had more precise control of the projects and more detailed tracking systems. They had full recording of tests and their results.

Panaya also helped them in unexpected ways: › Shiseido was able to use Panaya to record results

and proof for all tests on all platforms beyond SAP. › Tests were organized and well-structured so that

they have a reusable test repository at the end of the project. A rollout project is already in the plans and there is no question regarding how UAT will be managed!

› Panaya’s capture functions were used to generate comprehensive training documents.

› Shiseido was so impressed with Panaya that they are now rolling it out in other divisions around the world.

We managed to drive out tests in Europe, be on time and meet our schedule.”

Sebastian HebertTechnical Director, Shiseido

About Shiseido | Shiseido is one of the oldest cosmetic companies in the world. Founded in 1872, they are a Japanese multinational personal care company with over 33,000 employees worldwide. Operating in over 120 countries and regions, Shiseido is the fifth largest cosmetics company in the world.

Solution

Benefits

With Panaya, organizations can accelerate application change and continuous delivery of innovation. Panaya provides cloud

based test management, test automation and application lifecycle management solutions that ensure collaboration between Business and IT. Enabling faster release velocity while ensuring quality, Panaya delivers an optimized user experience with end-to-end visibility of the application lifecycle. Since 2008, 1,600 companies in 62 countries, including a third of the Fortune 500, have been using Panaya to deliver quick, quality change to enterprise applications. www.panaya.com