shi polaris new york tools day
TRANSCRIPT
SHI and ESI
Thai Lee
ESI – Full Solution (SAM)
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Visibility
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Identification
• PUR handled through robust, user-programmable, license rules engine• Graphical front end (like Visio)• Examples of a simple and complex rule
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Risk
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Decision Trees Compliance at a glance
Risk – Behavior Drivers
• Financial organization behavior drivers are built-in
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Requestor Automated SoftwareDistribution
Approver
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2
Self Service Software Request
Portal (web)
3
4
Internal software market with entitlement-aware request portal
Turn this … Into this …
Efficiency
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Monitoring usage is built-in. Can trigger a workflow or go as far as harvesting and de-installing automatically.
Handling of suites is built-in. The license allocation engine will allocate only at suite level and not to any of the components.
Agility
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Requestor Automated SoftwareDistribution
Approver
1
2
Self Service Software Request
Portal (web)
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Generic Request Portal – Tied to General Request Catalog. Portal made to match look/feel of client’s internal web or ITSM solution.
Workflow engine handles approval/distribution
CSI
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User-configurable dashboards feature gauges, indicators, charts, and graphs to offer at-a-glance assessment of program’s effectiveness
Very powerful workflow engine with a Visio-like design tool offers true programmability to the customer. Very complicated workflows have been automated. Example here is an approval workflow for a general request portal.
Customer Perspective
John Muller
Quest Diagnostics
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Quest Diagnostics – Customer Profile
• Worlds largest diagnostics laboratory company• Current revenue of $7.4B
• Growth through acquisition from $1.5B to $7.4B in 15 years.
• 45,000 employees• Locations in every state, Canada, Mexico, UK, and
India• Multiple segments of assets
• Internal use• Patient Service Centers• Hospital and doctor’s office
• ITAM Function consists of the following• 4 internal FTE’s• SHI solution & tools, development, services and expert guidance• Outsourced and internal technical resources matrixed to ITAM
Value Analysis/Scope
definition
Go Live/Lifecycle
management
Implement ITAM
internationally
Leadership Change/
Prioritization
Create MSL/Normalize
entitlements
Cost reductions/
Vendor Mgmt/
Software Asset Management is #1 Value Statement
10 year anniversary of our ITAM function
2005 - 2007 2007-2009 2009-2012 2013 - Present
Implement internal SW
market
Exec Approval/Plan/
Communicate
Design & Implement
Implement ITAM for
acquisitions
Expand MSL/SW Portal 2.0
Landscape changes/
Cloud/Subscriptions
Contact info
Brett [email protected]
Erik [email protected]
Neil [email protected]
John [email protected]
[email protected] and Proprietary © 2014 SHI International