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Florida Sheriffs Performing

Child Protective Investigations

ANNUAL PROGRAM PERFORMANCE

EVALUATION REPORT

*Broward County Sheriff * Hillsborough County Sheriff * Pinellas County Sheriff * Pasco County Sheriff * Seminole County Sheriff * Manatee County Sheriff *

Fiscal Year 2013-2014

Conducted jointly by the Florida Department of Children and Families and the

Sheriff Offices of Broward, Hillsborough, Manatee, Pasco,

Pinellas and Seminole Counties

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TABLE OF CONTENTS

EXECUTIVE SUMMARY .............................................................................................................................. 3 INTRODUCTION ........................................................................................................................................... 4 PROGRAM PERFORMANCE EVALUATION .............................................................................................. 4 SHERIFF’S INVOLVEMENT IN CHILD PROTECTIVE INVESTIGATIONS IN FLORIDA .......................... 4

ANNUALIZE DATA ON ABUSE REPORTS……………………………………………………………...……………11

PERFORMANCE EVALUATION PLAN AND DESIGN ............................................................................. 13

PERFORMANCE EVALUATION QUESTIONS ................................................................................................... 13 DEVELOPMENT OF THE EVALUATION DESIGN AND PLAN .............................................................................. 13 SAMPLING METHODOLOGY AND SIZE .......................................................................................................... 13

QUALITY PERFORMANCE REVIEW ........................................................................................................ 14

PEER REVIEW TEAMS ................................................................................................................................ 14 REVIEW INSTRUMENTS .............................................................................................................................. 15 PROGRAM MANAGEMENT .......................................................................................................................... 15 ASSESSING PERFORMANCE ....................................................................................................................... 15

OUTCOME MEASURES ATTAINMENT .................................................................................................... 16

MEASURES AND STANDARDS ..................................................................................................................... 16 SOURCES OF DATA AND ANALYSIS METHODS ............................................................................................ .16

QUALITY PERFORMANCE (CASE REVIEWS) ........................................................................................ 17

MANATEE COUNTY .................................................................................................................................... 19 PASCO COUNTY ........................................................................................................................................ 20 BROWARD COUNTY ................................................................................................................................... 21 HILLSBOROUGHCOUNTY ............................................................................................................................ 22 PINELLAS COUNTY .................................................................................................................................... 23 SEMINOLE COUNTY ................................................................................................................................... 24

OUTCOME MEASURES ATTAINMENT .................................................................................................... 25

ANNUAL OUTCOMES FOR COMMENCEMENTS OF REPORTS WITHIN 24 HOURS ............................................... 26 ANNUAL OUTCOMES FOR VICTIMS SEEN WITHIN 24 HOURS OF CASE RECEIVED............................................34 ANNUAL OUTCOMES FOR INITIAL SUPERVISORY REVIEWS WITHIN 72 HOURS ............................................... 41

ADDITIONAL OUTCOME PERFORMANCE.........................................................................................48 PROGRAM MANAGEMENT ...................................................................................................................... 53 COST EFFICIENCY .................................................................................................................................... 55

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EXECUTIVE SUMMARY

Section 39.3065, Florida Statutes, establishes the authority of the Department of Children and Families to transfer all responsibility for child protective investigations to the Sheriff’s Offices of select Florida Counties. To assess core components of quality performance, once annually, a team of peer reviewers from the respective Sheriff’s Offices that perform child protective investigations and representatives from the Department convene three and a half day onsite visits for each Sheriff’s location to review 65 investigative case files using 24 program evaluation standards. The number of files reviewed was determined using a statistical 90% confidence level, with a +/-10% confidence interval. Excluded from the sample were duplicate reports, institutional reports, foster care referrals, special condition reports, out of town inquiries (OTIs), and no-jurisdiction reports. Overall performance scores for each Sheriff’s Office ranged from 95.20% (Manatee County) to 98.45% (Seminole County). When looking specifically at the three performance measures listed within the six Sheriff Grant Agreements, performance was assessed as follows:

I. Percent of investigations commenced within 24 hours (Goal 100%) Sheriff’s Offices’ averaged 99.80% for completed commencements within 24 hours of the receipt of the report. The average for the Department was 99.86%. The statewide average for both the Department and Sheriff’s Offices was 99.84%.

II. Percent of child victims seen within 24 hours (Goal 85%) Sheriff’s Offices’ averaged 90.36% for the total number of victims seen within 24 hours. The average for the Department was 90.59%. The statewide average for both the Department and the Sheriff’s Offices was 90.53%.

III. Percent of reports reviewed by supervisors within 72 hours (100%)

Sheriff’s Offices’ averaged 98.97% in completing initial supervisory reviews within 72 hours. The Department’s average was 98.51%. The statewide average for both the Department and Sheriff’s Offices was 98.65%.

In analyzing the funding and associated workload for child protective investigations in the state of Florida, costs per investigation received ranged from a low of $801 (SunCoast Region) to a high of $946 (Southern Region), with an overall total cost per investigation of $845 for investigations conducted by Department investigators. For the Sheriff’s Offices conducting child protective investigations, the cost ranged from a low of $803 per investigation received (Manatee County) to a high of $1,032 per investigation received (Pinellas County), with an overall total cost per investigation of $963. The difference between the total cost per investigation for Sheriff’s Offices and the Department Offices conducting investigations was $118. Collectively, Sheriff’s Offices handled 25.79% of the state’s child protective investigations this fiscal year (2013-2014).

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INTRODUCTION PROGRAM PERFORMANCE EVALUATION This 15th Annual Sheriff Offices Peer Review Report is in compliance with section 39.3065(3)(d), Florida Statute with regards to quality performance, outcome-measure attainment, and cost efficiency. Case work audits, a component of the annual evaluation are completed by a team of Peer Reviewers from both Sheriff and Department staff. The report originated by legislation passed in 1998 [Chapter 98-180] and dictated original program performance oversight of Sheriff Offices performing child protective duties in the respective counties came from a committee of seven persons appointed by the Governor. In 2000 the law changed regarding the annual review to have criteria mutually agreed upon by the Sheriffs and the Department. Requirements amended in subsequence years placed the annual review under the mutual participation of both Sheriff Offices and the Department for the Sheriff Offices’ program evaluation.

SHERIFFS’ INVOLVEMENT IN CHILD PROTECTIVE INVESTIGATIONS The Department’s Florida Safe Families Network (FSFN) population data for 2013/2014 listed below show 27.37% of Florida’s child population residing within a county where the Sheriff performs child protective investigations. The six counties conducting child protective investigations received 25.79% of all initial, additional and special condition intake reports received in state fiscal year (FY) 2013-2014.

Child Population

Total Population

% State's Child

Population

% State's Population

Total 13/14: Initial, Additional, Special Condition Reports

Reports: % State's total

Broward 407,694 1,751,406 9.86% 9.33% 14,722 7.37%Hillsborough 298,584 1,203,245 7.22% 6.41% 12,401 6.21%

Manatee 65,374 319,293 1.58% 1.70% 4,504 2.25%Pasco 89,970 440,628 2.18% 2.35% 5,647 2.83%

Pinellas 171,861 927,994 4.16% 4.94% 9,923 4.97%Seminole 98,034 420,100 2.37% 2.24% 4,341 2.17%

Sheriff Totals 1,131,517 5,062,666 51,538 25.79%CBC Totals 868 0.43%DCF Totals 3,003,282 13,709,686 147,409 73.77%State Totals 4,134,799 18,772,352 199,815

Sources: Florida State Office of Economic & Demographic Research / [http://edr.state.fl.us/population.htm] Methodology for “Reports % state’s totals” averaged the monthly percentages from FSFN report: “Child Investigations Received by Intake Sequence Type.”

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The following data of each of the six Sheriff Counties provides the monthly incoming intakes by type. The data then lists the statewide percentage of reports that the county received. The last column lists the rate of initial and additional intake reports received each month per 1,000 child populations in the respective county. Seminole County, Florida had a monthly average of 3.54 intake reports received per 1,000 children residing in the county. This equates to Seminole County’s reporting rate for FY2013-2014 (twelve months) at 42.52 reports for every 1,000 children residing in the county.

Month

Seminole County Sheriff

Initial Additional Special Condition

Total Reports

% of state's total

Child Report

rate per 1,000*

Jul-13 256 23 16 295 2.03 2.85 Aug-13 306 24 22 352 2.16 3.37 Sep-13 320 24 9 353 2.06 3.51 Oct-13 359 25 13 397 2.16 3.92 Nov-13 334 38 12 384 2.37 3.79 Dec-13 298 19 12 329 2.11 3.23 Jan-14 343 18 10 371 2.22 3.68 Feb-14 316 33 23 372 2.32 3.56 Mar-14 330 21 15 366 2.1 3.58 Apr-14 352 32 16 400 2.07 3.92 May-14 330 27 17 374 1.95 3.64 Jun-14 317 23 8 348 2.13 3.47

FY13-14 Total 3,861 307 173 4,341 2.14 3.54

* Representative of Initial & Additional Reports Received during the month per 1000 Child Population. It

does not include Special Condition Referrals.

Source: DCF FSFN Monthly Report: Child Investigations Received by Intake Sequence Type - Statewide

by County.

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Broward County, Florida had a monthly average of 2.81 intake reports received per 1,000 children residing in the county. This equates to the reporting rate for Broward County in FY2013-2014 (twelve months) at 33.68 reports for every 1,000 children residing in the county.

Month

Broward County Sheriff


Total Reports

% of state's total

Child Report

rate per 1,000*

Jul-13 948 87 83 1118 8.35 2.54 Aug-13 959 93 60 1112 7.53 2.58 Sep-13 994 100 74 1168 7.33 2.68 Oct-13 1126 123 88 1337 7.8 3.06 Nov-13 951 135 85 1171 7.76 2.66 Dec-13 975 126 95 1196 8.18 2.7 Jan-14 1,053 117 82 1252 7.94 2.87 Feb-14 978 113 72 1163 7.66 2.68 Mar-14 1101 125 96 1322 8.11 3.01 Apr-14 1090 151 116 1357 7.64 3.04 May-14 1,153 172 85 1410 7.71 3.25 Jun-14 951 112 53 1116 7.5 2.61

FY13-14 Total 12,279 1454 989 14,722 7.79 2.81




by County.

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Hillsborough County, Florida had a monthly average of 3.26 intake reports received per 1,000 children residing in the county. This equates to the reporting rate in Hillsborough County for FY2013-2014 (twelve months) at 39.14 reports for every 1,000 children residing in the county.

Month

Hillsborough County Sheriff


Total Reports

% of state's total

Child Report

rate per 1,000*

Jul-13 767 60 51 878 6.18 2.77 Aug-13 865 72 51 988 6.02 3.14 Sep-13 909 96 62 1067 6.25 3.37 Oct-13 992 81 75 1148 6.21 3.59 Nov-13 848 92 65 1005 6.1 3.15 Dec-13 782 87 53 922 5.84 2.91 Jan-14 887 83 61 1031 6.07 3.25 Feb-14 857 101 61 1019 6.2 3.21 Mar-14 916 102 52 1070 5.99 3.41 Apr-14 966 110 61 1137 5.86 3.6 May-14 1,028 107 68 1203 5.99 3.8 Jun-14 793 86 54 933 5.8 2.94

FY13-14 Total 10,610 1077 714 12,401 6.04 3.26




by County.

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Manatee County, Florida had a monthly average of 5.45 intake reports received per 1,000 children residing in the county. This equates to an annual reporting rate in Manatee County in FY2013-2014 (twelve months) at 65.38 reports for every 1,000 children residing in the county.

Month

Manatee County Sheriff


Total Reports

% of state's total

Child Report

rate per 1,000*

Jul-13 292 21 8 321 2.17 4.79

Aug-13 308 13 24 345 2.11 4.91

Sep-13 330 11 14 355 2.02 5.22

Oct-13 363 33 14 410 2.19 6.06

Nov-13 326 29 19 374 2.27 5.43

Dec-13 305 23 22 350 2.18 5.02

Jan-14 340 42 20 402 2.35 5.84

Feb-14 291 18 9 318 1.93 4.73

Mar-14 339 29 22 390 2.15 5.63

Apr-14 369 25 29 423 2.21 6.03

May-14 385 34 23 442 2.24 6.41

Jun-14 323 24 27 374 2.29 5.31

FY13-14 Total 3,971 302 231 4,504 2.18 5.45




by County.

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Pasco County, Florida had a monthly average of 4.97 intake reports received per 1,000 children residing in the county. This equates to an annual reporting rate in Pasco County in FY2013-2014 (twelve months) at 59.68 reports for every 1,000 children residing in the county.

Month

Pasco County Sheriff


Total Reports

% of state's total

Child Report

rate per 1,000*

Jul-13 359 22 24 405 2.78 4.23

Aug-13 398 27 22 447 2.86 4.72

Sep-13 441 31 23 495 2.84 5.25

Oct-13 441 34 25 500 2.7 5.28

Nov-13 340 43 24 407 2.51 4.26

Dec-13 360 47 20 427 2.74 4.52

Jan-14 460 57 21 538 3.12 5.75

Feb-14 384 35 23 442 2.68 4.66

Mar-14 429 37 27 493 2.81 5.18

Apr-14 493 43 32 568 2.95 5.96

May-14 446 55 25 526 2.67 5.57

Jun-14 349 38 12 399 2.5 4.3 FY13-14

Total 4,900 469 278 5,647 2.76 4.97




by County.

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Pinellas County, Florida had a monthly average of 4.56 intake reports received per 1,000 children residing in the county. This equates to an annual reporting rate in Pinellas County in FY2013-2014 (twelve months) at 54.69 reports for every 1,000 children residing in the county.

Month

Pinellas County Sheriff


Total Reports

% of state's total

Child Report

rate per 1,000*

Jul-13 613 56 35 704 4.84 3.89

Aug-13 690 53 49 792 4.82 4.32

Sep-13 712 56 28 796 4.65 4.47

Oct-13 778 60 47 885 4.76 4.88

Nov-13 696 65 44 805 4.98 4.43

Dec-13 645 62 32 739 4.66 4.11

Jan-14 705 71 42 818 4.74 4.52

Feb-14 716 64 37 817 4.98 4.54

Mar-14 793 78 47 918 5.11 5.07 Apr-14 802 84 66 952 4.89 5.16 May-14 752 84 59 895 4.49 4.86 Jun-14 684 79 39 802 4.89 4.44

FY13-14 Total 8,586 812 525 9,923 4.82 4.56




by County.

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ANNUALIZED DATA ON ABUSE REPORTS REPORTING OF CHILD ABUSE IN FLORIDA The Florida Abuse Hotline in fiscal year 2013-2014 screened in 169,324 initial intake reports; 18,127 additional intake reports and 12,364 special condition referrals. The fiscal year totaled 199,815 intake reports and referrals. Screened-in intake reports and referrals increased by 6,476 or 3.3% from the prior fiscal year which totaled 193,339. The six Sheriff Offices were responsible for 51,538 of these intake reports and referrals or 25.79% of the statewide total. Totals for Sheriff Offices collectively increased by 3.8% for the fiscal year. Community Based Care Lead Agencies (CBC) are designated to handle intake referrals referencing licensing concerns. The state CBC’s did handle 868 such referrals which accounted for 0.4% of the statewide total of the special condition referrals referenced above. The other sixty-one counties handled by Department child protective investigators accounted for a total of 73.77% of all intakes received or 147,409 investigations. Child reporting rates vary significantly in Florida’s 67 counties. Department monthly data on the reporting rates (initial and additional intakes) received per 1,000 children population has shown a slight statewide increase in fiscal year 2013-2014. The state annual average for fiscal year 2012-2013 was 44.04 per 1,000 child population and increased in 2013-2014 to 45.34 per 1,000 child population. Sheriff annual average was 49.18 per 1,000 child population.

Statewide Reporting Rate

Sheriff Reporting Rates

Rate of Initial & Additional Reports Received during month per 1000 Child Population

Rate of Initial & Additional Reports Received during month per 1000 Child Population

Month Rate Per Month Month 12 Month Average

Jul-13 3.22 Seminole 3.54 Aug-13 3.59 Broward 2.81 Sep-13 3.85 Hillsborough 3.26 Oct-13 4.12 Manatee 5.45 Nov-13 3.59 Pasco 4.97 Dec-13 3.51 Pinellas 4.56 Jan-14 3.78 Sheriff Average 4.10 Feb-14 3.61 Mar-14 3.91 Apr-14 4.25 May-14 4.36 Jun-14 3.55

FY13-14 Average 3.78

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The Federal Government annually collects related data from the majority of US States on their reporting rates. This information collected by the Children’s Bureau (Administration on Children, Youth and Families) of the US Department of Health and Human Services is published in annual reports. The latest data1 from 2013 lists the National average of screened-in reports at 61% and Florida’s screened-in reports at 71%. Florida statute does not specifically address inter-state requests; however both inter-state and intra-state and other country requests are referenced within Florida Administrative Code Rule 65C-29.011. Such requests are handled at a local county level and not through the Florida Abuse hotline. The majority of inter-state requests for assistance with a child protective investigation action do not fall under the regulations provided under Interstate Compact for the Placement of Children (ICPC). The work volume associated with intra-state and other country requests (also known as, “out-of-town inquires” (OTI’s) and inter-state requests varies from county to county but is estimated to account for an average of 10% of incoming casework assigned to child protective investigators. No present Department protocol or mechanism within Florida records these inter-state requests since they are not channeled through the abuse hotline nor recorded in FSFN as inter-state requests. Florida does through the abuse hotline accept five types of child intake reports. In-home reports reference alleged maltreatments by a child’s caregiver. Institutional reports reference alleged maltreatments of a child by another person responsible outside of their caregiver (i.e.: incident at school, childcare facility, etc.). Child-on-child referrals are intakes that reference allegation of a child 12 years of age or younger displaying an inappropriate sexual behavior or alleged juvenile sexual offense. Human Trafficking maltreatments have been accepted in Florida since 2009 and often do not have the alleged person responsible as a caregiver. Additionally, special condition referrals are accepted if a parent is unavailable or a parent is in need of assistance (PNA). The special condition referrals do not list any specific maltreatment, rather a narrative relating to the special condition issue. These intake reports of children reportedly harmed by non-caregivers are retained in the Department’s computer system and greatly expand the role of the abuse hotline with regards to assisting law enforcement agencies in carrying out their duties. Amendments in Florida Statutes in 2012 related to the Florida Abuse Hotline enhanced their role. All hotline counselors have been trained in enhanced interviewing and documentation requirements and intake reports now reflect additional and expanded information on the family. This includes not only allegations but additional sought information on child and parent functioning, discipline practices and general parenting. These enhanced practices aligning to statute have increased information and have additionally resulted in more intake calls being accepted in Florida.

1 Child Maltreatment 2013 (Publication) Children’s Bureau - http://www.acf.hhs.gov/sites/default/files/cb/cm2013.pdf

http://www.acf.hhs.gov/sites/default/files/cb/cm2013.pdf

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PERFORMANCE EVALUATION PLAN AND DESIGN: The six Sheriff’s Offices participated in this FY2013-2014 annual sheriff’s case review along with Department personnel from five of the six counties. The Southeastern Region elected not to participate in the Broward Sheriff Review. The site visits in 2014 were conducted from September 2014 through December 2014. PERFORMANCE EVALUATION QUESTIONS The program performance questions for this evaluation were based upon language in ss. 39.3065(3)(d), F.S. These questions are:

1. How does the quality of performance involving the Sheriff’s Offices conducting child protective investigations comply with the requirements of Chapter 39, F.S.?

2. Have the participating Sheriff’s Offices achieved the performance standards and outcome measures specified in their grant agreements?

3. Are the participating Sheriff’s Offices performing child protective investigations in a cost efficient manner?

DEVELOPMENT OF THE EVALUATION DESIGN AND PLAN For the FY2013-2014 Peer Review, representatives from the Department and Sheriff Offices agreed to the Quality Assurance (QA) review instrument that was used in 2013. This automated instrument included evaluation tools for the functional areas of initial response as well as emergency removal. The resulting detailed case review report for each county totals an average of 130 pages with specifics on each case and summaries of each category for the overall Sheriff’s Office. Also agreed upon were sampling methodology and instrument scoring procedures. SAMPLING METHODOLOGY AND SIZE The Peer Review assesses investigative casework on a fiscal year basis. Investigative casework that was performed from January 1, 2014 through June 30, 2014 was the time frame used by the Department for their random selection of closed cases to be audited in the review. In addition to the closed reports being reviewed during this year’s Peer Review, casework on open reports using the Department’s Rapid Safety Feedback criteria was also reviewed. This additional selection comprised the 2014 sample to include 1/3 judicial,1/3 non-judicial in the final disposition status and 1/3 Rapid Safety Feedback reports. The methodology for the quality performance component of the evaluation called for a review of both closed investigation records and open reports for Rapid Safety Feedback. The definition of a closed report as used in this Peer Review is an investigation that has been completed, reviewed, signed by the investigator and supervisor, and closed in the FSFN system. The definition of a Rapid Safety Feedback

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open review as used in this Peer Review is an open investigation at the time of the Peer Review being conducted in a specific Sheriff’s office using the Department’s criteria and management report to identify open reports to review . As in prior reviews, reviewers considered the fact that many closed investigations were still potentially active in initial court dependency proceedings involving the investigator, with final judicial disposition outcomes not finalized. Reviewers in the 2013-2014 review also had to consider that the Rapid Safety Feedback Tool used to review current open reports between 25 and 35 days involving young children and parents with prior history for Domestic Violence, Mental Health, Substance Abuse, Sexual Abuse, Bone Fractures, Burns and Internal Injuries had to be completed with a sense of urgency to ensure the open investigation was on track and critical child safety concerns were being sufficiently addressed. For each review, the regional, Department program office randomly selected, through the FSFN system, a sample from the list of reports received on or after January 1, 2014, and closed on or before June 30, 2014. The number of reports sampled was determined by using the Department’s Sample Size Calculator utilizing a confidence level of 90% with an error rate of +/- 10%. The open investigations reviewed used the Department’s Rapid Safety Feedback Tool and were selected from the Department’s management report designed to identify open reports with the following criteria: Open reports between 25 and 35 days involving young children and parents with prior history for Domestic Violence, Mental Health, Substance Abuse, Sexual Abuse, Bone Fractures, Burns and Internal Injuries Excluded from the sample were duplicate, institutional and special condition reports. Also excluded were reports where it was determined that there was no jurisdiction to investigate an out-of-town request. QUALITY PERFORMANCE REVIEW PEER REVIEW TEAMS Subsection 39.3065(3)(d), F.S., requires that the program performance evaluation be conducted by a team of Peer Reviewers comprised of representatives from the Sheriff Offices with support from the Department. The Department’s Quality Assurance program developed the approach to the Peer Review. Modified for this evaluation the case review instruments included a Rapid Safety Feedback review of open reports meeting the Department’s Criteria for the Rapid Safety Feedback for Child Protective Investigations. The Peer Review process is similar to those procedures used by national accreditation organizations. The definition of peer, as used in this performance evaluation, means Sheriff and Department personnel who perform protective investigations and their respective quality assurance personnel, where applicable. The criteria established for Peer Reviewers included experience in child protective investigations; certification or, minimally, completion of child protective investigative training; supervisory level staff or above, or a staff member of the Department’s Quality Assurance program. In FY2013-2014, the Peer Review teams included participants from each Sheriff’s Office and two

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representatives from the Department’s local Circuit Office with the exception of Broward County where there was no participating representative. The Peer Review team did not collect or analyze cost data for the cost efficiency component of this evaluation. The Department provided cost data based upon expenditure reports provided by each Sheriff’s Office for FY2013 - 2014. REVIEW INSTRUMENTS ABUSE REPORT RECORD REVIEW The Peer Review team conducted a review of the 65 selected files, 60 closed files and 5 open files. The abuse report review instrument for the 60 closed files addressed the statutory requirements for the investigator’s initial response to the report of alleged child maltreatment and the emergency removal and placement of children, if this occurred. The instrument contains a number of statements or questions that address indicators used to determine the achievement of essential steps in the investigation process. Indicators cover such areas as thoroughness of background checks, timeliness of investigations, and thoroughness of CSAs. In all, 24 indicators comprise the initial response and emergency removal and placement review form. The Department Rapid Safety Feedback Quality Assurance review instrument consisted of five review items with each item having two to seven indicators. PROGRAM MANAGEMENT When onsite, the lead representative from the Peer Review Team reviewed management core records listed in this report. Because the scores for the past several years have all been 100% in the management category for these Sheriff Offices, the Peer Review Team decided not to score this category in 2013-2014. ASSESSING PERFORMANCE This year, the rating on the file reviews used a four-step scale with four possible numerical scores. Ratings used were: “not achieved,” “partially achieved,” “substantially achieved” and “achieved.” Point values were assigned as follows:

0 - Not Achieved 5 - Partially Achieved 7 - Substantially Achieved 9 - Achieved

Overall performance was the sum of the indicator scores, divided by the maximum possible score, which produced a percentage. Using the performance categories, the derived percentages translate into the following performance levels:

Passing 80 -100 % Non-Passing 0 - 79 %

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OUTCOME MEASURES ATTAINMENT MEASURES AND STANDARDS Subsection 39.3065(3)(b), F.S., requires that the Sheriffs operate in accordance with the performance standards and outcome measures established by the Legislature for protective investigations conducted by the Department. The General Appropriations Act sets forth appropriations allocated through multi-year Grant Agreements with the seven Sheriff’s Offices performing child protective investigations. The Grant Agreements cite three performance measures for the Sheriffs and the Department’s circuits/region: 1. One hundred percent (100%) of investigations commenced within 24 hours, 2. Eighty-five percent (85%) of victims seen within 24 hours of a report received, and 3. One hundred percent (100%) of Child Safety Assessment (CSA) reports reviewed by

supervisors are in accordance with the Department’s timeframes. Sources of Data and Analysis Methods The data for all three measures come from the FSFN management report, “Leader

Board for Investigations.” The report lists performance for each Department Region and Sheriff’s Office that operates a child protective investigation program.

The report period represents state FY2013 - 2014. The algorithms for calculating the outcome measures are those established by the Department in consultation with the Governor’s Office of Policy and Budget as well as the substantive and appropriations committees of the Legislature having jurisdiction for the Department. The algorithms are as follows: The first performance measure (Investigations commenced within 24 hours):

The numerator is the number of reports commenced within 24 hours of receipt of the report. The denominator is the total number of reports closed in the report period.

The second performance measure (Victims seen within 24 hours of report received): The numerator is the number of victims listed in recorded reports. The denominator is the total number of victims seen within 24 hours as recorded in the FSFN computer system. This data is retrieved based on closed investigations from July 2013 through June 2014 in the Department published monthly report known as the Leader Board.

The third performance measure Child Safety Assessments (CSA) reviewed by supervisors in accordance with the Department’s timeframes: The numerator is the number of initial CSAs reviewed by the supervisor within 72 hours of submission of the initial CSA for review. The denominator is the total number of reports closed in the report period.

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QUALITY PERFORMANCE Presented in the table below is a summary of the performance findings. The true percentages, if all reports rather than samples had been used, can be assumed with confidence to fall somewhere within plus or minus 10 percent at the 90 percent confidence level. Listed under the following titled categories are core components of questions within the quality assurance (QA) tool:

Removal 1. Reasonable Efforts 2. Psychotropic Medication 3. Placement Priority 4. Home Study Initial Response 5. Background Checks 6. Victim Contact 7. Contact with other Children 8. Interviews with Victims 9. Interviews with other children 10. Observations of all Victims 11. Observations of all other children 12. Interviews with Adult Subjects 13. Interviews with all other household members 14. Indian Child Welfare Act (ICWA) 15. Relevant Collateral Contacts 16. Contact with Reporter 17. Communication Between the Investigator and Case Manager 18. Child Protection Team 19. Children’s Legal Services Staffing 20. Completion of Supervisory Direction 21. Maltreatments 22. Investigative Summary 23. Safety Decision

Entered into an electronic format that captures the responses of the reviewer and identifies the reviewer’s assessment of each question are the results of the assessment on the above areas. This allows for immediate feedback at the end of the review via a document averaging 150 pages, showing each reviewer’s ratings for each question area shown above on cases assigned to the reviewer. The electronic program allows the reviewers to complete an onsite stratification of the data at the conclusion of the review. The electronic program is capable of drilling down in the data to identify specific areas of concern by pinpointing a question and then identifying the unit, supervisor or child protective investigator responsible. This enables

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the program administrator to take action toward correcting any area of deficiency identified within any unit, or by the supervisor or investigator. Completed at each site, exit interviews with reviewers presented trends and information on cases they reviewed for management staff and supervisors. The finalized report fully documented all information discussed at the exit conferences. The review site receives the finalized report prior to the exit conference.

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Manatee County Sheriff’s Office Manatee site visit conducted: September 29 through October 2, 2014. The reviewers were:

Joseph Paduano, Broward Sheriff’s Office Jay Saucer, Seminole Sheriff’s Office Jennifer Hollis, Seminole Sheriff’s Office Kristine Fletcher, Pasco Sheriff’s Office Rebecca Wilkinson-Shields, Pasco Sheriff’s Office Katie Favara, Pinellas Sheriff’s Office Roxanne Council, DCF Sun coast Region Quality Assurance (QA) Darcy Brown, DCF Sun coast Region Quality Assurance (QA)

The following titled categories contain core components of questions within the QA tool. Listed to the right is the overall average score. Removal

1. Reasonable Efforts – Average agency score 9.00 2. Psychotherapeutic Medication – Average agency score 8.70 3. Placement Priority – Average agency score 8.04 4. Home Study – Average agency score 8.76

Initial Response

5. Background Checks – Average agency score 8.63 6. Victim Contact – Average agency score 8.97 7. Contact with other Children – Average agency score 7.50 8. Interviews with Victims – Average agency score 8.31 9. Interviews with other children – Average agency score 6.31 10. Observations of all Victims – Average agency score 8.97 11. Observations of all other children – Average agency score 7.50 12. Interviews with Adult Perpetrator Subjects – Average agency score 8.33 13. Interviews with all other household members – Average agency score 8.10 14. Indian Child Welfare Act (ICWA) – Average agency score 8.84 15. Relevant Collateral Contacts – Average agency score 8.57 16. Contact with Reporter – Average agency score 8.21 17. Communication Between Child Protective Investigator & Case Manager

– Average agency score 9.00 18. Child Protection Team – Average agency score 7.38 19. Children’s Legal Services Staffing – Average agency score 9.00 20. Completion of Supervisory Direction – Average agency score 8.52 21. Maltreatments – Average agency score 7.75 22. Investigative Summary – Average agency score 7.80 23. Safety Decision – Average agency score 7.98

Final Score: 95.20%

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Pasco County Sheriff’s Office

Pasco site visit conducted: November 17 through November 20, 2014. The reviewers were:

Joseph Paduano, Broward Sheriff’s Office Jay Saucer, Seminole Sheriff’s Office Jennifer Hollis, Seminole Sheriff’s Office Joyce Edick, Manatee Sheriff’s Office Heather Grates, Hillsborough Sheriff’s Office Laura Pitt, Pinellas Sheriff’s Office Katie Favara, Pinellas Sheriff’s Office Dannette Swanton, DCF Suncoast Region Quality Assurance (QA) Beth Pasek, DCF Suncoast Region Quality Assurance (QA)



Initial Response

5. Background Checks – Average agency score 8.03 6. Victim Contact – Average agency score 9.00 7. Contact with other Children – Average agency score 9.00 8. Interviews with Victims – Average agency score 8.61 9. Interviews with other children – Average agency score 8.50 10. Observations of all Victims – Average agency score 8.76 11. Observations of all other children – Average agency score 8.20 12. Interviews with Adult Subjects – Average agency score 8.79 13. Interviews with all other household members – Average agency score 8.76 14. Indian Child Welfare Act (ICWA) – Average agency score 9.00 15. Relevant Collateral Contacts – Average agency score 8.40 16. Contact with Reporter – Average agency score 9.00 17. Communication Between the Investigator & Case Manager


Final Score: 96.42%

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Broward County Sheriff’s Office

Broward site visit conducted: October 13 through October 16, 2014. The reviewers were:

Jay Saucer, Seminole Sheriff’s Office Jennifer Hollis Seminole Sheriff’s Office Katie Favara, Pinellas Sheriff’s Office Rebecca Wilkinson-Sheilds, Pasco Sheriff’s Office Kat Mathews Hillsborough Sheriff’s Office Joyce Edick, Manatee Sheriff’s Office



Initial Response



Final Score: 96.83%

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Hillsborough County Sheriff’s Office

Hillsborough site visit conducted September 23 through September 26, 2014. The reviewers were:

Joseph Paduano, Broward Sheriff’s Office Jay Saucer, Seminole Sheriff’s Office Jennifer Hollis, Seminole Sheriff’s Office Joyce Edick, Manatee Sheriff’s Office Rebecca Wilkinson-Shields, Pasco Sheriff’s Office Katie Favara, Pinellas Sheriff’s Office Beth Pasek, DCF Suncoast Region Quality Assurance (QA) Lisa Rivera, DCF Suncoast Region Quality Assurance (QA)



Initial Response



Final Score: 97.03%

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Pinellas County Sheriff’s Office Pinellas site visit conducted November 3 through November 6, 2014. The reviewer team was as follows:

Joseph Paduano, Broward Sheriff’s Office Jay Saucer, Seminole Sheriff’s Office Jennifer Hollis, Seminole Sheriff’s Office Rebecca Wilkinson-Shields, Pasco Sheriff’s Office Joyce Edick, Manatee Sheriff’s Office Heather Grates, Hillsborough Sheriff’s Office Peggy Niermann, DCF Suncoast Region Quality Assurance (QA) Shawn Creney, DCF Suncoast Region Quality Assurance (QA)



Initial Response



Final Score: 97.51%

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Seminole County Sheriff’s Office Seminole site visit conducted on September 16 through September 18, 2014. The reviewers were:

Joseph Paduano, Broward Sheriff’s Office Joyce Edick, Manatee Sheriff’s Office Kat Mathews, Hillsborough Sheriff’s Office Kristine Fletcher, Pasco Sheriff’s Office Katie Favara, Pinellas Sheriff’s Office Teresa Vella, DCF Central Region Quality Assurance John Lewis, DCF Central Region Quality Assurance



Initial Response



Final Score: 98.45%

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OUTCOME MEASURES ATTAINMENT The performance measures listed within the Sheriffs’ Grant Agreement determined outcome performance attainment. Data came from the Florida Safe Families Network (FSFN) management reports generated monthly and was based on closed report information. Noted below are three measures with their statutory or agency basis:

I One hundred percent (100%) of investigations commenced within 24 hours

FSFN captures this performance measure on reports coded in-home and institutional. The special condition reports and reports closed as “duplicate” or “no-jurisdiction” are not applicable to this measure. The performance measure is in the Sheriffs’ Grant Agreements. Based foremost on Florida Statutes, Florida Administrative Code also references this performance measure. Subsection 39.201(5), Florida Statutes, in part states:

“If it appears that the immediate safety or well-being of a child is endangered, that the family may flee or the child will be unavailable for purposes of conducting a child protective investigation, or that the facts otherwise so warrant, the Department shall commence an investigation immediately, regardless of the time of day or night. In all other child abuse, abandonment, or neglect cases, a child protective investigation shall be commenced within 24 hours after receipt of the report. ”

II Percent of child victims seen within 24 hours [Target goal 85%]

FSFN captures this performance measure on reports coded in-home and institutional. The special condition reports and reports closed as “duplicate” or “no-jurisdiction” are not applicable to this measure. The performance measure is based on 65C-29.003(1)(b), Florida Administrative Code (F.A.C.) which states:

“Commencement of the investigation is the first attempt to complete an on-site visit for the purpose of making a face-to-face contact with the child victim of the report within twenty-four hours of acceptance of the report...”

Subsection 39.302(1), Florida Statutes, references this performance measure. The subsection states in part:

“…the Department shall initiate a child protective investigation within the timeframe established under s. 39.201(5)...”

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III One hundred percent (100%) of reports reviewed by supervisors within 72 hours

FSFN captures this performance measure on reports coded in-home and institutional. The special condition reports and reports closed as “duplicate” or “no-jurisdiction” are not applicable to this measure. This performance measure is also a requirement in the Sheriffs’ Grant Agreements with the Department. The performance measure is based on Florida Administrative Code 65C-29.003(5)(b) - which states:

“Supervisors must review all child protective assessments and assure that safety plans are in place when needed, and that the plan appropriately addresses the identified safety threats. This review shall be completed within seventy-two hours from the time the automated assessment tool is submitted to the supervisor for review.”

Annual Outcomes for Commencements of Reports within 24 hours This performance outcome is significant, as Florida Statutes require the Department to be capable of receiving and investigating reports of known or suspected child abuse, abandonment, or neglect, 24 hours a day, 7 days a week. In FY2013–2014 child protective investigators handled 199,815 initial and additional reports as well as special condition referrals2. Of this number, 85% (169,324) were regular initial abuse reports; 9% (12,364) were special condition intakes, and 6% (18,127) were additional reports. All of these required an initial 24 hour or immediate response with exceptions for:

1) “Parent Needs Assistance” referrals permitted by Department protocol may be handled outside of the customary 24 hour face-to-face commencement response.

2) “Foster Care Referrals” (FCR) permitted by Department protocol to be commenced within 48-hours if initial circumstances warrant. FCR are transferred to the local community-based care licensing agency for handling and accounted for 868 intakes or .4% of the screened-in intakes for the fiscal year.

Calls received at the Florida Abuse Hotline with supplemental information (with no additional allegations of harm on open investigations), were not referenced or added statistically to the total number of reports received, since supplemental reports do not require additional child protection investigative actions. Department FSFN performance reports exclude special conditions referrals from being included in the statistical data tracking on this measure. Therefore, this data would exclude: child-on-child sexual abuse referrals, foster care referrals, parent unavailable referrals, and parent needs assistance referrals. The data provided in the statewide Leader Board also excludes those report commencements that are associated with an additional report. Finally, this report also excludes those investigation cases coded

2Source: Department FSFN report – “Number of Reports Received Monthly by County”

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closed as being a duplicate or as no-jurisdiction. The computer system, FSFN, therefore selects data only associated with initial commencements, not additional calls and those closed in a traditional fashion. If it appears that the immediate safety or well-being of a child is endangered, the family may flee, the child will be unavailable for purposes of conducting a child protective investigation, or that the facts otherwise so warrant, the Department is required to commence an investigation immediately. In all other child abuse, abandonment, or neglect cases, a child protective investigation commences within 24 hours upon receipt of a report. These statistics are therefore, based on those initial reports that closed each month. They would exclude additional reports and special condition cases. The data also makes no hourly value difference between an immediate response and a 24 hour response. If the data reflected a commencement within 24 hours of report acceptance both are in compliance.

Sheriff / District Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Fiscal Year 13/14 Average

District 01 100.00 99.84 100.00 99.85 99.85 100.00 99.84 99.64 99.86 99.86 99.84 100.00 99.88District 02 99.84 100.00 99.80 99.68 100.00 100.00 99.79 100.00 100.00 100.00 99.82 99.84 99.90District 03 99.59 100.00 99.78 99.19 99.12 100.00 99.60 99.72 99.63 99.81 99.62 99.68 99.65District 04 100.00 100.00 100.00 99.91 99.70 99.91 99.90 100.00 99.60 99.91 99.91 99.35 99.85District 07 99.95 100.00 99.94 99.90 99.94 99.89 100.00 99.87 99.82 99.88 99.88 99.80 99.91District 08 100.00 99.83 99.69 100.00 99.76 100.00 99.52 99.85 99.61 99.88 100.00 99.89 99.84

District 09 - Palm Beach 99.84 99.81 99.85 99.88 100.00 99.89 99.79 99.71 100.00 100.00 99.65 99.89 99.86District 11 - Miami-Dade/Monroe 99.58 99.78 100.00 100.00 100.00 100.00 99.71 99.89 99.69 99.64 99.33 99.52 99.76

District 12 100.00 100.00 100.00 100.00 99.86 99.87 99.69 100.00 99.56 100.00 100.00 100.00 99.92District 13 99.88 100.00 100.00 100.00 100.00 100.00 99.89 100.00 100.00 99.87 99.89 100.00 99.96District 14 100.00 100.00 100.00 100.00 100.00 99.87 99.85 100.00 99.60 99.85 99.85 100.00 99.92District 15 100.00 100.00 100.00 100.00 100.00 100.00 100.00 99.51 99.77 99.46 99.72 99.58 99.84

Suncoast Region 100.00 100.00 100.00 100.00 99.24 100.00 99.10 100.00 100.00 99.58 99.23 100.00 99.76DCF Average 99.89 99.94 99.93 99.90 99.85 99.94 99.78 99.87 99.77 99.85 99.78 99.78 99.86

Broward Sheriff 99.89 99.27 99.54 99.69 99.71 99.51 99.79 99.76 99.49 99.71 99.55 99.48 99.62Hillsborough Sheriff 100.00 99.86 99.84 99.56 99.74 99.65 100.00 99.75 100.00 99.78 99.78 99.78 99.81

Manatee Sheriff 100.00 100.00 99.65 99.69 100.00 99.72 99.66 100.00 100.00 98.77 100.00 100.00 99.79Pasco Sheriff 100.00 100.00 99.67 99.78 100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00 99.95Pinellas Sheriff 100.00 100.00 99.71 100.00 100.00 100.00 100.00 100.00 100.00 100.00 99.87 100.00 99.97

Seminole Sheriff 100.00 100.00 100.00 99.71 100.00 99.70 100.00 100.00 99.39 99.66 100.00 99.32 99.82Sheriff Average 99.75 99.97 99.70 99.73 99.86 99.72 99.92 99.87 99.80 99.74 99.80 99.74 99.80

DCF Average 99.89 99.94 99.93 99.90 99.85 99.94 99.78 99.87 99.77 99.85 99.78 99.78 99.86Sheriff Average 99.75 99.97 99.70 99.73 99.86 99.72 99.92 99.87 99.80 99.74 99.80 99.74 99.80

Statewide average 99.91 99.89 99.87 99.85 99.85 99.89 99.81 99.87 99.78 99.82 99.79 99.77 99.84

In-home & Institutional Report Commencements within 24-Hours

For FY2013-2014, the Sheriff Offices averaged 99.80% for commencement in 24 hours. The outcome measure average for Sheriff Offices decreased a slight .03% of a percentage point from 99.83% the prior fiscal year. The average for the Department in FY 2013-2014 was 99.86% for commencement in 24 hours. This was decrease of .9% for the Department from 99.95 in the prior fiscal year. The overall statewide average for FY2013-2014 was 99.84 decreasing from FY2012-2013 which was 99.90%.

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Broward County Sheriff’s Office Overall, the Broward County Sheriff’s Office (BSO) for the FY2013-2014 averaged 99.62 for commencements in 24-hours. Statewide the average for the fiscal year was 99.84%.

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Hillsborough County Sheriff’s Office

The Hillsborough County Sheriff’s Office in FY2013-2014 averaged 99.81 an increase from the prior FY2012-2013. This was the third fiscal year of improved performance in this outcome measure on 24-hour commencement of investigations. FY2013-2014 statewide average was 99.81%.

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Manatee County Sheriff’s Office

In FY2013-2014 the Manatee County Sheriff’s Office exceeded the statewide average in 7 of 12 months on compliance for 24 hour report commencements. For the fiscal year, Manatee averaged 99.79%. Statewide the FY2013-2014 average was 99.84%.

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Pasco County Sheriff’s Office

The Pasco County Sheriff’s Office averaged 99.95% on commencement outcomes for the FY2013 – 2014. Ten months Pasco Sheriff’s performance was at 100%. Statewide average for this outcome was 99.95%

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Pinellas County Sheriff’s Office

The Pinellas County Sheriff’s Office averaged 99.97% on 24-hour commencement outcomes for FY2013-2014. Pinellas Sheriff increased from the former fiscal year. Their performance was above the statewide average of 99.84%. Pinellas Sheriff for 10 months was at 100% compliance. This was the third consecutive year of this performance measure increasing with Pinellas County Sheriff.

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Seminole County Sheriff’s Office The Seminole County Sheriff’s Office was at 100% compliance for 7 months of the 12 months in the fiscal year. For the FY2013-2014 they were at 99.82%. This was their third consecutive year of increasing this performance measure. Statewide for FY2013–2014 the average was at 99.84%.

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Annual Outcomes for Victims Seen Within 24 Hours of Case Received

Sheriff’s Grant Agreements include the performance measure of 85% of child victims being seen within 24 hours of report receipt. Florida practice amended the policy to reflect the final Florida Abuse Hotline decision time to accept the intake call versus the time of the phone call being received. The data reflects the time measure now from “decision time” versus “report received time.” FSFN captures this performance measure on reports coded in-home and institutional. The special condition reports and reports closed as “duplicate” or “no-jurisdiction” are not applicable to this measure. The performance measure is based on 65C-29.003(1)(b), Florida Administrative Code (F.A.C.) which states:

“Commencement of the investigation is the first attempt to complete an on-site visit for the purpose of making a face-to-face contact with the child victim of the report within twenty-four hours of acceptance of the report...”

Subsection 39.302(1), Florida Statutes, references this performance measure. The subsection states in part:

“…the Department shall initiate a child protective investigation within the timeframe established under s. 39.201(5)...”

The data information for this outcome came from data pulled from FSFN closed investigation reports each month from July 2013 through June 2014 in a statewide report referred to as the Leader Board.

Sheriffs/Districts Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14Fiscal Year

13/14 Average


District 09 - Palm Beach 92.97 94.31 91.04 89.18 94.20 88.49 92.03 94.05 93.62 94.91 94.27 94.73 92.82District 11- Miami-Dade & Monroe 92.19 91.76 90.26 90.57 90.04 88.65 86.75 85.11 87.32 86.07 85.23 87.74 88.47

District 12 95.38 93.58 93.22 95.01 94.52 94.17 93.32 93.81 94.67 93.42 92.91 91.70 93.81District 13 93.04 93.65 93.29 95.12 94.19 95.89 93.45 94.37 94.37 94.55 92.49 92.18 93.88District 14 91.59 92.27 90.72 94.61 92.52 94.39 93.36 91.08 93.58 93.31 93.20 88.88 92.46District 15 95.28 91.89 91.36 96.47 95.94 94.39 93.06 87.72 91.58 93.40 90.35 91.89 92.78Suncoast 83.20 87.76 90.82 88.59 82.76 88.47 87.40 87.32 86.19 88.08 84.17 84.41 86.60

DCF Average 91.62 91.11 90.52 92.10 91.28 90.94 90.14 90.13 90.72 90.63 89.26 88.66 90.59






In-home & Institutional Reports: Victims Seen within 24-Hours

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Broward County Sheriff’s Office The Broward County Sheriff’s Office consistently remained above the statewide average in its compliance with the performance outcome of victims seen within 24 hours. Broward was for FY2013-2104 at 85.09% which was a decrease from FY2012-2013. The Department has set the performance measure to be met at 85%. The statewide average was 90.53% which was a decreased from FY2012-2013 of 91.25%.

`

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The Hillsborough County Sheriff averaged 90.83% for FY2013-2014 and increase from FY2012-2013 which was 86.29%. The statewide average was 90.53% which was a decreased from FY2012-2013 of 91.25%.

37

Manatee County Sheriff The Manatee County Sheriff’s Office averaged 93.18% for FY2013-2014 in the performance measure of seeing victim children within 24 hours for the fiscal year. Manatee Sheriff exceeded the statewide average 11 of 12 months. The statewide average was 90.53% and decreased from FY2012-2013 which was 91.25%.

38

Pasco County Sheriff The Pasco County Sheriff’s Office averaged 91.34% for FY2013-2014 in the performance measure of victims being recorded seen within 24 hours. This was the third consecutive fiscal year of increases in this performance from their prior fiscal year outcome. The statewide average was 90.53% and decreased from FY2012-2013 which was 91.25%.

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The Pinellas County Sheriff’s Office averaged 95.14% for seeing victims within 24 hours of case received for FY2013–2014. This was the third consecutive fiscal year increase. Pinellas Sheriff Office did extremely well statewide and exceeded all other regions and Sheriff’s in the Florida this fiscal year. The statewide average was 90.53% and decreased from FY2012-2013 which was 91.25%.

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The Seminole County Sheriff’s Office averaged 88.77% for the FY2013 – 2014 in compliance with the performance measure of seeing victims within 24 hours of intake received. The statewide average was 90.53% and decreased from FY2012-2013 which was 91.25%.

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Annual Outcome for Initial Supervisory Reviews Completed Within 72 Hours

An initial supervisory review of each report should occur within 72 hours after the child protective investigator completes an initial safety assessment and submits the report. Submission of the initial child safety assessment must occur within 48 hours after initial face-to-face contact with the victim. During this present fiscal year statewide some investigations were being handled under different guidelines in line with the Florida Safe Decision Making Methodology (FSDMM) changes and if investigations were completed in an enhanced fashion as a Family Functioning Assessment (FFA) versus the former Child Safety Assessment (CSA) method then this review wasn’t applicable in the data captured by Department reports. The FFA has supervisory consultation requirements that must be completed within five days of intake receipt versus 72-hours of a CSA submission. The abuse report initial supervisory review outcomes are based on data from FSFN’s Leader Board reports. Fiscal Year 2013-2014 data reflect that the Sheriff’s Offices averaged 98.97%. The Department averaged 98.51 for FY2013-2014. The statewide average for both the Department and sheriff was 98.65%.

Sheriffs/Districts Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Fiscal YTD average


District 09 - Palm Beach 99.84 99.44 99.70 99.65 99.87 99.89 99.87 99.82 100.00 99.48 99.14 99.66 99.70District 11 - Miami-Dade & Monroe 98.09 98.38 97.63 97.77 97.75 97.21 97.04 95.42 95.09 93.48 95.59 94.02 96.46


DCF Average 99.25 99.18 98.95 98.92 98.81 98.72 98.80 98.32 98.44 97.81 97.45 97.45 98.51


Manatee Sheriff 100.00 99.57 99.31 98.78 100.00 96.88 99.66 99.66 97.81 98.77 98.55 99.16 99.01Pasco Sheriff 99.09 99.32 99.67 99.34 99.20 99.25 98.62 99.10 98.43 99.05 99.11 98.62 99.07

Pinellas Sheriff 99.30 99.26 99.57 99.61 99.85 99.08 99.42 99.05 99.20 99.63 99.10 99.42 99.37Seminole Sheriff 99.17 98.71 99.57 97.95 99.19 99.70 98.78 98.95 99.69 99.33 99.72 99.66 99.20Sheriff Average 99.19 99.26 99.21 98.91 99.02 98.78 98.90 98.89 99.12 99.11 98.89 98.40 98.97



Initial Supervisory Review Completed within 72 hrs of Submission

42

Broward County Sheriff

The Broward County Sheriff’s Office averaged 98.51% for supervisory initial reviews of child safety assessments within 72 hours of submission for FY2013 – 2014. Statewide, the average was 98.65%.

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The Hillsborough County Sheriff’s Office averaged 99.02% for supervisory initial reviews of child safety assessments within 72 hours of submission for FY2013–2014, which was above the statewide average of 98.65%.

44

Manatee County Sheriff

The Manatee County Sheriff’s Office averaged 99.01% for supervisory initial reviews of child safety assessments within 72-hours of submission for FY2013–2014. Statewide, the average was 98.65%.

45

Pasco County Sheriff

The Pasco County Sheriff’s Office averaged 99.07% for supervisory initial reviews of child safety assessments within 72 hours of submission for FY2013–2014. Pasco Sheriff saw an increase in this performance measure over the prior fiscal year. Statewide the average was 98.65%.

46


The Pinellas County Sheriff’s Office averaged 99.37% for supervisory initial reviews of child safety assessments within 72 hours of submission for FY2013-2014. Statewide, the average was 98.65%.

47


The Seminole County Sheriff’s Office averaged 99.20% for supervisory initial reviews of child safety assessments within 72 hours of submission for FY 2013-2014. Statewide, the average was 98.65%.

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ADDITIONAL DEPARTMENT OUTCOME PROGRAM PERFORMANCE MEASURES

Other Leader Board Outcome Performance Measures, although not in the Sheriff Grant Agreements, are important to overall casework practice statewide. Overall, in these additional Leader Board measures, the Sheriff’s Offices average exceeded the statewide averages.

Child Safety Assessment Completed within 48Hours of 1st Victim Seen

FSFN captures this performance measure on reports coded in-home and institutional. The special condition reports and reports closed as “duplicate” or “no-jurisdiction” are not applicable to this measure. The performance measure is based on subsection 39.301(9)(b)5, Florida Statutes, which states,

“Based on the information obtained from available sources, complete the risk assessment instrument within 48 hours after the initial contact…”

In this category for the FY2013-2014 the Sheriff’s Offices average was 97.91%. The Department’s average was 97.55%. Overall state average for the FY2013-2014 was 97.66%.

Sheriffs/Districts Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14Fiscal Year

13/14 Average


District 09 -Palm Beach 98.72 99.26 98.64 99.06 99.07 98.89 98.96 98.37 98.52 98.28 98.97 98.63 98.78District 11- Miami-Dade & Monroe 97.09 98.71 97.03 96.78 95.42 93.25 94.95 93.93 95.29 93.92 93.20 92.25 95.15


DCF Average 98.31 98.54 98.27 98.31 97.78 97.44 97.25 97.62 97.74 96.74 96.53 96.05 97.55






Initial Safety Assessment Completed within 48 hrs of 1st victim seen

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First Submission for Supervisory Disposition Review is by the 45th day FSFN captures this performance measure on reports coded in-home and institutional. The special condition reports and reports closed as “duplicate” or “no-jurisdiction” are not applicable to this measure. Department Leader Board data captures this performance measure. The Department’s Quality Delivery System (QDS) standards form the basis for this performance measure. It recommends reports be submitted by the 45th day for the first closure review to allow for an additional two weeks of follow-up before the 60-day closure cutoff to allow supervisors to concur on closure or recommend further action before closure disposition. It is solely best practice and is not a mandate in administrative code rule or statute. In this category, the Sheriff Offices averaged for the FY2013-2014 fiscal year 93.44% for first submission by the 45th day. This was the second consecutive fiscal year increase. The Department average was 95.77% a decrease from the prior fiscal year. Statewide, the average was 95.17%.

Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Fiscal YTD average




DCF Average 98.33 98.40 98.21 97.97 97.73 97.40 96.40 96.09 95.64 92.63 91.03 89.45 95.77






1st Submission of Initial Recommended Disposition by 45th Day

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Supervisor’s First Review of Submitted Recommended Disposition Completed by 3rd Day

FSFN captures this performance measure on reports coded in-home and institutional. The special condition reports and reports closed as “duplicate” or “no-jurisdiction” are not applicable to this measure. The Department Leader Board data captures this performance measure. The Department Quality Delivery System (QDS) standards form the basis for this performance measure. The standards obligate the supervisor to electronically review an investigation within three days of it being electronically submitted for closure with a recommended disposition. It is solely best practice and is not a mandate in Florida Administrative Code Rule or under Florida Statute. In FY2013-2014, the Sheriff Offices average was 86.35% for these reviews and the Department averaged 85.73%. The statewide average was at 85.90% which was a decrease from the prior fiscal year.

Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14Fiscal Year 12/13 YTD

average




DCF Average 89.90 88.38 87.57 86.92 85.64 86.00 85.24 85.56 84.62 83.81 82.71 82.43 85.73






Supervisory Disposition Review Completed within 3 Days of Submission

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Investigation Closure by the 60th Day

FSFN captures this performance measure on reports coded in-home and institutional. Special condition reports, duplicate and no-jurisdiction intakes are not applicable to this measure. The basis for this performance measure is section 39.301(16), Florida Statutes, which states:

“The Department shall complete its protective investigation within 60 days after receiving the initial report, unless: (a) There is also an active, concurrent criminal investigation that is continuing beyond the 60-day period and the closure of the protective investigation may compromise successful criminal prosecution of the child abuse or neglect case, in which case the closure date shall coincide with the closure date of the criminal investigation and any resulting legal action. (b) In child death cases, the final report of the medical examiner is necessary for the Department to close its investigation and the report has not been received within the 60-day period, in which case the report closure date shall be extended to accommodate the report. (c) A child who is necessary to an investigation has been declared missing by the Department, a law enforcement agency, or a court, in which case the 60-day period shall be extended until the child has been located or until sufficient information exists to close the investigation despite the unknown location of the child.”

The Sheriff Offices averaged 98.43% for investigations being closed by the 60th day in FY2013–2014. The Department average was 98.05%. Overall, the FY2013-2014 statewide average was 98.15% down from the prior fiscal year.

Sheriffs/Districts Jul-13 Aug-13 Sep-13 Oct-13 Nov-13 Dec-13 Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Fiscal Year 12/13 YTD average




DCF Average 99.12 98.96 98.66 98.46 98.52 98.22 97.81 97.82 98.12 97.55 97.25 96.07 98.05






Investigations Closed by 60th Day

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No Recurrence of Maltreatment in Six Months

No Recurrence of Maltreatment in six months. It is based on the federal government non-recurrence measure, which has a national standard of 94.6%. The source: Non-Recurrence of Maltreatment Trend Report - Prepared by Child Welfare data support unit and recorded monthly on the Department Scorecard.

Federal Standard: 94.60% 94.60% 94.60% 94.60% 94.60% 94.60% 94.60% 94.60% 94.60% 94.60% 94.60% 94.60%

Period:Received July

2013 (Mar 2014)

Received Aug 2013 (Apr

2014)

Received Sept 2013 (May 2014)

Received Oct 2013 (June

2014)

Received Nov 2013 (July

2014)

Received Dec 2013 (Aug 2014)

Received Jan 2014 (Sept

2014)

Received Feb 2014 (Oct

2014)

Received Mar 2014 (Nov

2014)

Received Apr 2014 (Dec

2015)

Received May 2014 (Jan 2015)

Received June 2014 (Feb 2015)

Circuit / Sheriff

% Verified Victims not

reabused in 6 months























Circuit 01 94.10% 92.20% 93.80% 96.10% 95.65% 90.45% 93.71% 96.48% 93.19% 97.17% 95.54% 97.75% 94.68%Circuit 02 98.70% 95.20% 83.10% 96.70% 98.59% 94.83% 96.72% 98.08% 95.00% 100.00% 89.55% 100.00% 95.54%Circuit 03 91.30% 90.40% 92.30% 88.10% 94.12% 83.87% 95.08% 91.07% 97.33% 95.15% 95.25% 78.95% 91.08%Circuit 04 93.60% 91.70% 94.20% 95.20% 95.63% 92.59% 97.37% 92.76% 95.50% 96.55% 96.67% 95.70% 94.79%Circuit 05 93.60% 92.30% 94.30% 95.90% 98.21% 96.83% 90.27% 92.36% 96.92% 97.31% 93.75% 94.74% 94.71%

Circuit 06 / Pinellas Sheriff 93.40% 93.50% 94.30% 92.50% 97.10% 95.96% 95.39% 93.55% 88.81% 92.68% 93.64% 96.08% 93.91%Circuit 06 /Pasco Sheriff 88.50% 90.90% 92.00% 94.50% 93.57% 92.68% 97.35% 93.38% 97.45% 97.18% 92.15% 94.44% 93.68%

Circuit 07 95.60% 95.30% 87.60% 92.90% 91.57% 95.97% 95.63% 94.74% 93.44% 96.77% 94.01% 97.06% 94.22%Circuit 08 93.60% 95.50% 85.60% 95.20% 94.57% 89.87% 93.46% 95.60% 97.09% 96.23% 86.67% 92.13% 92.96%Circuit 09 97.10% 94.80% 97.20% 97.00% 93.72% 90.97% 92.71% 99.25% 94.89% 96.58% 94.41% 93.24% 95.16%Circuit 10 99.00% 95.90% 98.60% 95.60% 96.15% 97.66% 96.18% 94.17% 98.65% 93.23% 86.49% 95.56% 95.60%Circuit 11 97.00% 93.00% 93.20% 97.10% 96.83% 98.18% 92.84% 96.64% 95.74% 95.01% 97.01% 97.34% 95.82%Circuit 12 100.00% 100.00% 88.10% 96.20% 97.96% 96.15% 95.95% 98.31% 93.85% 95.89% 100.00% 93.44% 96.32%

Circuit 12 / Manatee Sheriff 94.00% 98.90% 94.40% 91.00% 94.59% 88.73% 95.05% 94.95% 93.08% 96.55% 94.12% 90.08% 93.79%Circuit 13 / Hillsborough Sheriff 93.00% 92.00% 93.60% 90.80% 96.92% 95.37% 91.70% 94.93% 94.75% 95.74% 92.83% 92.68% 93.69%

Circuit 14 97.30% 95.00% 93.80% 100.00% 92.98% 97.14% 96.49% 89.71% 93.55% 93.59% 98.41% 100.00% 95.66%Circuit 15 95.50% 94.60% 96.40% 96.60% 94.72% 97.35% 96.15% 96.71% 96.89% 99.03% 96.09% 94.19% 96.19%Circuit 16 92.90% 100.00% 80.00% 96.20% 100.00% 87.50% 93.10% 92.00% 91.67% 84.62% 95.45% 70.00% 90.29%

Circuit 17 / Broward Sheriff 93.40% 93.50% 93.20% 94.30% 94.49% 90.89% 92.23% 93.80% 93.71% 90.53% 93.80% 90.30% 92.85%Circuit 18 88.90% 96.60% 95.40% 94.70% 100.00% 95.65% 96.34% 97.06% 98.65% 97.30% 94.51% 97.85% 96.08%

Circuit 18 / Seminole Sheriff 81.80% 94.80% 98.60% 94.70% 96.23% 95.35% 94.83% 90.20% 94.03% 91.84% 89.39% 98.92% 93.39%Circuit 19 90.70% 98.80% 92.80% 92.60% 98.39% 93.81% 91.92% 97.48% 93.55% 88.44% 97.06% 93.02% 94.05%Circuit 20 93.50% 94.60% 95.20% 97.80% 93.69% 92.53% 96.84% 95.93% 93.53% 90.37% 96.83% 94.97% 94.65%

Statewide Average 94.30% 93.80% 93.70% 95.00% 95.59% 94.00% 94.35% 95.02% 94.61% 94.80% 94.28% 93.00% 94.37%

Fiscal Year 2013-2014 - No Recurrance of Maltreatment in six months

Fiscal Year Average

Information source: Department FSFN Child Protective Investigations Monthly Scorecard

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PROGRAM MANAGEMENT The program management component for Sheriff’s Offices has 24 specific program management standards. Each Sheriff’s locale has for several years maintained a standardized format document that is on-site. This is available to the lead person conducting the on-site review. The standards were mutually agreed to in 2010 and represent core standards in place with each Sheriff Office operation. These standards, specific to each Sheriff, were submitted to the Department initially in January 2010 and have not changed for this peer review.

MISSION, GOALS AND OBJECTIVES 1. [Standard] The Agency has a written statement of its mission, goals and objectives.

Policies and Procedures -

2. [Standard] The Agency has developed a written standard operating procedure. Management Communication & Structure –

3. [Standard] There is evidence of frequent communication among District and Agency management staff.

4. [Standard] The Agency has a clear and well understood system of accountability in place for all levels of operational and management issues.

BUSINESS MANAGEMENT

Facility & Equipment – The quality and consideration of the facility and equipment reflects the importance the agency places on its personnel and clients it serves.

5. [Standard] A safe and clean space for children awaiting placement is available. 6. [Standard] Agency maintains adequate computer equipment and lines for all

investigators and supervisors to have immediate access to FSFN. 7. [Standard] The Agency provides effective communications capabilities and equipment

for all investigators and supervisors. 8. [Standard] The agency has a uniform or dress code for investigative personnel which

projects a professional image in the community and when dealing with other associated agencies.

9. [Standard] The Agency provides for the safe and appropriate transportation of children taken into custody. Risk Management – The division should have a preventative plan, which could include training, policies, and other risk management tasks to minimize risk of injury or harm to personnel at the office, driving, with client contacts; as well as client safety and security.

10. [Standard] The Agency has addressed facility and personnel security.

AGENCY ADMINISTRATION

Agency Staffing and Personnel – 11. [Standard] The Agency demonstrates diligent efforts to maintain full staffing to

accomplish its mission. 12. [Standard] The Agency conducts criminal background checks in the screening of new

employees.

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Job Descriptions – Job Descriptions set forth with essential functions and performance standards for each employee within the division.

13. [Standard] The Agency has prepared written job descriptions for the positions of child protective investigator and supervisors.

Allegations of Misconduct – The division shall have an effective policy for responding to and handling thoroughly allegations made against personnel.

14. [Standard] The Agency has a directive program in place for dealing with complaints and allegations lodged against employees.

STAFF DEVELOPMENT

Training - The Sheriff Office is to have an orientation period for new personnel consistent with requirements set forth by the state for pre-service training certification, and their own program overview.

15. [Standard] The Agency provides training in addition to the minimum PDC requirement for newly hired investigators.

COMMUNICATION

Meetings 16. [Standard] The Agency holds supervisor staff meetings at least once per month.

QUALITY ASSURANCE 17. [Standard] Senior staff exercises regular monitoring and oversight of the Agency.

CHILD PROTECTION PRACTICE

The Sheriff Office is to have policies and procedures that provide for effective child protective investigations services pursuant to FL Statute 39.301. Core Values, Principles and Elements of an Effective Child Protective Response –

18. [Standard] The Agency provides analytical data entry and other investigative support to child protective investigators.

19. [Standard] The Agency has a reliable system in place to provide for responding to abuse reports on a 24 / 7 basis.

20. [Standard] The Agency has agreements and/or effective working relationships in place with law enforcement which provide for the joint investigation of reports of abuse, neglect or abandonment.

21. [Standard] The Agency demonstrates a consistent effort to assign and commence cases in a timely fashion.

22. [Standard] The Agency demonstrates consistent efforts to minimize the number of cases with victims and perpetrators not contacted.

23. [Standard] The Agency has an effective program in place for reducing or controlling the number of cases open after 60 days.

PREVENTION AND DIVERSION

Family Centered Approach – The Agency seeks during investigations to support families when determining service needs and assessment and approach families with voluntary efforts when child safety permits.

24. [Standard] Agency makes full use of available front end voluntary services.

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Each Sheriff’s Office continued in FY2013-2014 to maintain these standards with descriptive explanations on-site that were available for inspection.

COST EFFICIENCY When reviewing the cost information, the following excerpt from the Senate Budget Committee Interim Project Report 2001-007, issued in November 2000, should be taken into consideration:

"This study found no documentation to suggest that the legislature mandated the transfer of child protection investigations to the sheriffs in order to save costs or achieve operational efficiencies. The stimulus for this legislative action appears to have been to test a different program model that might do a better job of protecting children from abuse and neglect."

In addition, several factors affect the ability to prepare a definitive unit cost analysis. These factors include such variables as: Sheriff‘s preference for purchasing motor vehicles versus leasing; organizational structure of the Sheriff’s Office performing child protective investigations; experience in performing investigative functions, etc. Costs not reflected in the Sheriffs’ or the Department’s unit cost calculations include those related to the FSFN computer system, training costs paid directly by the Department, or funds allocated to the Sheriff’s Offices specifically for staff training. Each Sheriff’s grant is limited to reimbursement of actual expenditures incurred in one fiscal year. Therefore, not allocated across the benefiting periods are costs for assets with a useful life of more than one year. This may cause an overstatement of costs in the year such assets are purchased and an understatement of costs in the benefiting periods. An initiative by the Department of Children and Families to strengthen prevention and diversion services has resulted in the adoption of a process for managing “prevention referrals,” now known as “Parent Needs Assistance.” Reflected in the number of reports used to determine the cost per report is the workload for managing “Parent Needs Assistance” referrals.

The chart on the following page provides expenditure and costs per report received data for FY2013-2014. Dividing actual expenditures by the number of reports received determines the “Cost per Report.” This year, the report breaks down costs and workload for each of the Department’s Regions that conduct Child Protective Investigations. Costs per report received for Regions ranged from a low of $801 (SunCoast Region) to a high of $946 (Southern Region), with an overall total cost per report of $845. For Sheriff Offices, the cost range was from a low of $803 per report received (Manatee) to a high of $1,032 per report received (Pinellas), with an overall total cost per report of $963. The difference between the total cost per report for Sheriff Offices and the Department Offices was $118.

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The overall number of reports received increased by 3.06% as compared to SFY 2012-2013 statewide, whereas, expenditures increased by 5.39% as compared to SFY 2012-2013. Fiscal Year 2012-2013* Fiscal Year 2013-2014**

AGENCY Cost Reports Cost Per Report Cost Reports

Cost Per Report

Broward $12,565,620 13,772 $912 $14,565,620 14,722 $989 Hillsborough $11,712,304 11,961 $979 $12,113,155 12,401 $977 Manatee $3,410,532 4,003 $852 $3,616,705 4,504 $803 Pasco $5,591,619 5,579 $1,002 $5,540,975 5,647 $981 Pinellas $10,040,024 10,175 $987 $10,240,024 9,923 $1,032 Seminole $3,215,114 4,137 $777 $3,547,958 4,341 $817 All Sheriffs $46,535,213 49,627 $938 $49,624,437 51,538 $963 Northwest $15,323,405 18,421 $832 $15,598,646 18,488 $844 Northeast $27,295,586 32,406 $842 $28,366,409 33,449 $848 Suncoast $11,329,536 14,293 $793 $11,946,849 14,910 $801 Central $42,042,565 46,499 $904 $39,586,601 47,705 $830 Southeast $9,514,599 16,999 $560 $14,591,191 17,493 $834 Southern $13,308,674 14,803 $899 $14,541,002 15,364 $946 Department $118,814,365 143,421 $828 $124,630,698 147,409 $845 TOTAL $165,349,578 193,048 $857 $174,255,135 198,947 $876

Notes:

1. Expenditure data excludes training costs.

2. *The Department expenditures include actual expenditures by region, plus actual indirect cost earnings (12.84%) in Fiscal Year 2012-2013. ** THE DEPARTMENT expenditures include actual expenditures by region, plus actual indirect cost earnings (11.44%) in Fiscal Year 2013-2014.

3. District 15 (circuit 19) shifted from the Central region to the Southeast region in February 2013. 4. Intakes reported exclude special condition, CBC foster care referrals. Report Notes: Data Source: Florida Safe Family Network (FSFN) Data Repository

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