Sheri williams

sheriw280@gmail.com

(470) 301-1818

https://www.linkedin.com/in/sheri-williams-672a33129

Objective

Highly motivated and creative professional offering solid research skills as well as excellent written and verbal communication skills. Possess strong attention to detail and aesthetics while being consistently recognized for excellent planning and organizational skills and meeting tight deadlines. Exceptional team leadership skills along with the ability to consistently generate ideas and problem solve. I have the ability to build great relationships with clients, co-workers and all levels of management. I thrive in a continuously learning environment and am excited at the opportunity to grow within your company.

Skills

Team leadership/management skills Excellent time management skills Computer applications and keyboard skills 50 wpm Exceptional attention to detail

volunteer experience or leadership

Trained a class of New Hires for Dexis Inc. as order processors ILead a training class through Power point on company strategy for Amex.Innovated company strategy for Dexis Inc.Experience

order processor iii assett management / Dexis inc.2016 - PresentProvide Customer Service to internal and external customers.Review, process, book and invoice orders and related RMAs, credit memos, and ship lists in a timely effective manner.Maintain necessary database entries, spreadsheets, charts, files, etc. of communications and orders.Other duties as assigned.Processed hundreds of orders for asset managementReclaimed thousands of dollars in merchandiseSerialized and coded merchandise in our SAP and CRM systembusiness account manager / american express2014 - 2016Meeting metrics of 90 or more calls a day, staying within 4 min. per call.Wowing our clients with elite and efficient service, effectively managing business account profiles, paying off balances, reconciling transaction history, setting up fraud cases etc.Maintaining effective professional relationships with our high valued card members, and transferring calls to proper departments for servicing.Using two monitors navigating through many different portals and systems, and using Outlook, Excel, and Microsoft word daily.Effectively explaining company strategy to team members using power points through Adobe software.Mentoring team members providing helpful tips and strategies on a one on one bases with team members to help them improve on their metrics.P & C sales agent / State farm2013 2014Receiving inbound calls to assist agents and insured with underwriting, process and billing inquires while making changes to policies as needed.Providing recommendations and selling additional (cross-selling) or increased coverage (up-selling) in appropriate situations and within specified underwriting guidelines.Interpreting and verifying policy coverage's, changes, renewals and new business transactionsProviding insurance quotes to agents and policyholders, and processing policy transactions.

executive admin assitant / dept. of labor/ health2011 2013Filling all necessary documents for executive office. Effective record keeping, filing multiple county records into computer system using two monitors.Issuing birth, death, and marriage certificates and taking orders by phone.Contacting customers to let them know if more information is required to file for a birth and/or death certificate.Review files, records, and other documents to obtain information to respond to requests.Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints

Educationdiploma / 2009High School for Civil Rightsbachelors / 2016DeVry University

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