shelter basics – case studies - amazon s3 · real world struggles • average daily intake of 27...

ShelterBasics– CaseStudies3journeysthroughdifferentshelters

Thankyou

• Tooursheltermedicinetracksponsors– VCAAnimalHospitals• ToHSUS andExpo• ToBecky• Toourfellowshipgroup• Toourfellowship mentor– Dr.SandraNewbury

• PhotoscourtesyofGoogleimagesandShelterMedicineFellowship

Introductions

• Whoweareandwherewecomefrom

• SarahFrei– KansasCityPetProject Lead Veterinarian,UW/UCDMaddie'sShelterMedicineFellow• RachelleSaelor– LosAngelesCountyDepartmentofAnimalCareandControlShelterVeterinarian,UW/UCD EslingerShelterMedicineFellow• JenDalmasso– CityofOaklandShelterVeterinarian, UW/UCDShelterMedicineFellow

ShelterCaseStudiesLearningObjectives

Identify

Identifystrengthsandproblemareasin yourshelter

Prioritize

Prioritizegoalsbaseduponwhatyoucandowithcurrentresources

Strategize

Strategizeonhowtoimplementprogramsandresolveissues

Do

Doinstepwisemanner•Intake•Shelterpopulationrounds

•Sheltercommunication

ShelterIntakeCaseStudy#1CityofOaklandShelter Dr.JenDalmasso

Case#1OASIntake - LearningObjectives

• Whymaketheinvestmentandstandardizetheintakeprocess• Whatdoesintakelooklikeinyourshelter

• Definetheintakeprocess• Whatdoyouwantittobe• AimHigh

• Whodoesintakeinyourshelter– standardizetraining• Doestheanimalneedtocomeintotheshelterrightnow• 21stcentury Basic– Managedintake

MyShelter– OaklandAnimalServices

• MunicipalShelterforCityofOakland– 412,000residents

• Openadmission- 6000annualintake

• 22,000squarefootfacility• AnimalControlOfficersworkfieldandcomeintoworkfrontdesk

• Onlyopen22hoursperweektopublic

• Medicalstaff=1DVM,1assistant,volunteers

• NewShelterManager/ACOsupervisorasofApril1

ShelterIntakeWhyistheintakeprocessimportant• Identifyandaddressneedsofeachanimal• Pathwayplanning• Openselection

ShelterIntake

Whyistheintakeprocessimportant• Preventativecare• Meetingtheneedsofeachindividualanimal• optimizelengthofstay• workwithincapacityforcare

• Setanimalupforsuccess

ShelterIntake– Getting BangforyourBuck

• Definetheintakeprocessinyourshelter• Collectaccurateinformationontheanimal• Makeiteasyforthestafftodointakewell• Space• Supplies• Supportandtraining

ShelterIntake– GettingBangforyourBuck

• Identifywhodoesintakeinyourshelter• CanbeDVM,RVT,ortrainedpersonnel- options• Standardizetraining• Trainingmanual• Staffinputandbuyin

ShelterIntake– GettingBangforyourBuck• Re-evaluate– Whatisworkingandwhatisnotworking• Whatarepossiblebarrierstoimplementation• Systemforanimalsneedingmedicalattention• Systemforlargenumberofintakes

ShelterIntake– ManagedIntake

• BigQuestion – isintakeintotheshelterrightnowthebestoptionfortheanimal?• Openadmissionshelter• Staffclingstothisidea– proudtobeabletohelpanimals• Needtoteachstaffallthewaystohelpanimals• Helppeoplekeeppetsintheirhome• Helppeoplerehometheiranimals

• Fearofpublicandvolunteerrebuttal

ShelterIntake– ManagedIntake

21st CenturyIntake– ManagedIntake• Notsaying“no”• Saying“notrightnow”• Helpstolimitthelengthofstay• Maintainscapacityforcare

ShelterIntake

• Changecanbehardandslow

• Understandwhy "thisishowwehavealwaysdoneit"• Changesneedstomakesense• Patience• Reassessnewprocess– whatisworkingandwhatneedstobeadjusted• Readyformanagedintake?• Letthe5freedomsbeyourguide• Progresswillbemade

ShelterIntake

• Lessonslearned• Steamrollerintoneutral• Takethetimeneededtodothingsright• Allpiecesneedtobeinplacebeforecanrollout• Needstafftosupportchange– withtime,trainingandencouragement,

theymaycomeovertoyournewideasontheirown• Ifitistherightthingtodo,keepmovingforward

ShelterIntake

• Tryitoutyourself• Bebold• Challengeyourselfto beamazing• Everystepforwardcounts• Celebratesmallsuccesses• Shapethepath

PopulationManagementRoundsCaseStudy#2KansasCityPetProjectDr.SarahFrei

AboutKCPP

• Annualintakeofabout12,000animals• HasthemunicipalcontractforanimalcareforAnimalControlServices• 3rd largestno-killorganizationinthenation• Ourmotto:“solutionsnotexcuses”

Notableachievements• AlreadysuccessfullyimplementingmanagedintakeforOTCsurrenders.• Openadoptionsalreadyacornerstoneofourphilosophy,openselectionisabigpartofouradoptionprocess.• Highfunctioningcanineandfelinefosterprograms.• Robustbehaviorteam,DogsPlayingforLife

Realworldstruggles• Averagedailyintakeof27animals,largeportionthroughACOfieldcalls,(contractualobligations).• Ancientfacilityonthe“othersideofthetracks”Poorvisibilityandhistoricreputation.• Ballooninglength-of-stay,especiallyforlarge“behavior”dogsbutalsoseniorpets,medicalcases.Animalswithgreatestneed.

TheKCPPno-killalternativetoeuthanasia:• CODERED Overcapacity• Compromisestoanimalwelfare• Staffcomplacencyandburn-outduetobeliefthatanyotherwaywouldbebasedonincreasedeuthanasia.• Thankfully,itdoesn’thavetobethatway!

RemembertheC4Cequation:

• AveragedailyintakexLengthofStay=AverageDailyPopulation• Recallmiddleschoolalgebra…AxX=B--------------- SolveforX!• KCPPlackedasenseofurgency…Animalslingeredincarewithoutdefinitiveplansorclearfutures.

AreyouanAnimalSheltereroranAnimalRehomer?

The number of animals served by your organization is not measured by the number of animals housed, it is measured by the animals who move through your shelter system from intake to outcome.

ChangingtheCultureatKCPP

• Chooseyourwordscarefully• Bendtheearofthosewithinfluenceinyourorganization• Failureisnotanoption,bethebrokenrecord• Whenthegroundworkislaid,rolloutthemeasuresappropriateforyourorgwithallstaffmeeting,andaccountabilitymeasures.• Buy-infromEDandOMareessential

Game-ChangersforKCPP

• Pathwayplanning• PopulationManagementRounds

PathwayPlanning

• Theideathateveryanimalhasaplanbeforetheirfeethittheground,justassureastheyhavevaccinesanddeworming.• InformalvsFormal• AtKCPP,ourinformalprocessensuresthateachanimalreceivestheextracaretheyneedwhentheyneedit.• It’sokaytochangetheplan!

PopulationManagementRounds

• TheBIGpay-offforKCPP.• Givingtheplightofeachanimalthetimeandattentionitdeservesfromalloftheplayers.• After6monthsofsolidimplementationtherewardskeepcoming.• Aculturalshiftwasnecessary• Thestoryofwhatwedid(withexamples)

Creatingbuy-in

• ClearunderstandingoftheC4Cequationisrequiredbyall• Staffpresentation,comprehensionquiz,rewardsandpromotionforthosewhobuy-in.PRAISEPUBLICLY.• One-on-oneconversationswiththosewhovoicedissent.Peopleneedtofeelheardandhavetheirconcernsaddressedrespectfully.

• Dowhatyouneedtodotomoveon.• ClarityandAccountability• Clearcommunicationamongtheplayers• Playersholdeachotheraccountable

TheNutsandBoltsatKCPP

• ThePlayersgather(representativesfrommedical,behavior,intake,animalcare,foster,lostandfound,etc).• Populationmanagementroundsoccurintwoparts:• First,areviewofpreviousactionitemsinaquietmeetingarea.• Second,wegeneratenewactionitemsbymovingthegrouptotheanimalhousingareas

• Ascribemakesupdatesandassignsactionitemsonarecordaccessiblebyall.• ThePlayersmaketheirdueupdatestotherecordpriortothebeginningofnextrounds.• Rinseandrepeat

Dowhatworksforyou

• Planttheseedforaculturalshift• Thereisnooneformulathatwillworkforeveryshelter.• Youwillknowyou’reontherighttrackwhenyourlengthofstaydecreases.• Addressproblemsrightawayoryouwilllosebuy-in• Whentherewardsstarthappening,populationmanagementroundswillbecomeasautomaticaspayroll.

Thankyou!

Opening a New Shelter in the 21st CenturyCaseStudy#3LACountyDepartmentofAnimalCare&ControlDr.RachelleSaelor

UW/UCDShelterMedicineFellowshipProgram

Learning Objectives

A.NeedforNewAnimalShelterB.OpportunitieswithNewInfrastructureC.ChallengesEncounteredD.LessonsLearned


CountyofLosAngelesDACCCoverage

PalmdaleACC


Lancaster Animal Care Center, 1958


Lancaster Dog Kennels


Lancaster Medical/Isolation Wards


Lancaster Cat Building: Built in 2010


PalmdaleACC2016PalmdaleAnimalCare

Center PalmdaleACCSpay/NeuterClinic


OpportunitieswithNewInfrastructure

DogTrainingCourtyard

AdoptableDogKennels

DogPlayYards



MeetnGreetYourKitty KittyCondos



MedicalTreatmentArea CagesinTreatmentArea


LACountyDepartmentofAnimalCare&Control

NewKennels AccesstoIsolationfromTreatmentAreaONLY


ChallengesEncountered

DifficultieswiththeinfrastructureNewKennels/CagesNewBuilding—AC/Heatingnotworking

DrainsNotworking—backingupsmellsCeilingLeakingduringheavyrainsElectricitygoingin/outduringheavyrains

NewAnesthesia:placementofhosesandlines—maketheplacementofthesurgerytable,etc.difficult

Needtoensurethateveryoneistrainedonnewsystems(scavenge,howtochangetheoxygen,oxygentraining)Needtomakesurethatwecansetupanesthesiaappropriatelywithoutrunningintooneanotherb/croomsaresmall/tight.

Sizeofdifferentsections:surgerysuite,surgeryprep,recoveringanimalsinthehallway


BridgingtheGap


WherewastheGap?

TheVeterinarian'sPerspective1. Mission

Animal HealthAnimalWelfare

2.ThePatientIndividualvsHerd

3.ShelterMedicine4.OneHealthInitiative

TheManager'sPerspective1.Mission

AnimalCarePublicSafety

2.TheProblem3.TheOrganization

TheShelterThe CountySystem

4.TheCommunity


StrategiestoAddresstheGap

1. SharedLeadership1. ShelterVeterinarian&ShelterManagerasalliesindecision-making2. Communication3. ExpertisevsAuthority

2. Team Building3. Training4. PopulationRounds-->akeytobettercommunication


AddressingtheGap

ImplementingPopulationRounds

vIncreaseCommunicationv“Catchthings”beforetheybecomeaproblem

vCatchstaffdoingthingsright.vFeedbackvsComplaintvStaffaschampionsforpositiveoutcomesincreasesemployeeengagement


ImplementingRounds=TeamBuilding


LessonsLearnedInDealingwithNewInfrastructure

1.ThoroughWalk-Through•TestRunEverything

2.Training3.Startslow

•NEEDTOWORKINSPACETODETERMINEWHATISNOTWORKING, NOTWORKINGEFFICIENTLY,ETC.4.Communicate/Coordinateyourneeds5.WrittenProtocols

•Communicate/EngagestaffinProtocolDevelopment


LessonsLearnedinShelterManagementv Seekfirsttounderstand,thenbeunderstood (Covey,1992)v Recognize andrespectdifferencesinperspectiveandstylesv Openupcommunicationandbeself-awareofhowyourmessage isreceivedv SupportingOneAnotherv Share Responsibility&Accountability


ShelterBliss

THANKYOU!!!JenniferDalmassoDVMSarahFreiDVMRachelleSaelorDVM

shelter basics – case studies - amazon s3 · real world struggles • average daily intake of 27...

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