sharepoint · as sharepoint developers, connected systems’ developers have a broad set of .net...

SHAREPOINT

[email protected] +61 8 9227 0416 connectedsystems.com 81 Edward Street, Perth, WA 6000

Connected Systems is one of Australia’s premier SharePoint Services practice and has extensive SharePoint expertise in the following areas:

• Strategic Consulting (Information Management Consulting and Planning).• Design & Architecture of SharePoint infrastructure and solutions.• SharePoint Governance Framework. • SharePoint features and component development. We are an Independent

Software Developer (ISV) of SharePoint components.• Document Management Strategy and Planning. This relates both SharePoint

document management and migration from/to and co-existence with 3rd party EDRMS solutions.

• Enterprise Content Management – using Microsoft SharePoint & Foundation products.

• Web Development. Implementing web design elements to SharePoint through feature deployments.

• Custom SharePoint User and Administrator Training.• SharePoint Support Services (3rd level and break-fix).

As a Microsoft Gold Partner, Connected Systems has established itself as a leading provider of SharePoint solutions. Our close relationship with Microsoft enables us to architect solutions for customers that are strategically aligned to Microsoft’s direction and follow Microsoft best practice. Connected Systems builds SharePoint solutions to enable IT Operations to segregate their change management to conform to ITIL standards. Our solution packaging allows deployment between Dev->Test->Prod to be managed by operations staff.

Connected Systems has a proven approach that outlines the end-to-end process for a SharePoint development projects. The following model covers our SharePoint project phases; within these phases we have additional methodologies.

The high-level phases are:

• Discovery Phase (includes analysis)• Design Phase (includes design and an element of prototyping)• Development (building the solution, testing)• Deploy (UAT, commissioning and training)• Sustain (sustained engineering)Connected Systems has an extensive SharePoint product development team. This team supports our online SharePoint “applications or apps” business; these applications can be purchased online from the Connected Systems web site.

SHAREPOINT SOLUTIONS


Senior SharePoint ArchitectsThe role of a Senior SharePoint Architect is to plan and coordinate technical activities and system architectural component development throughout the project lifecycle by working closely with the project management, stakeholders and users as well as the Design and Implementation team.

Our Architect will survey and analyse the business and technical information, conceptualise the viable solutions and apply the Microsoft platform and unique features of SharePoint to obtain a best practices platform-based solution.

Connected Systems will provide SharePoint Architects who are certified Microsoft Technical Specialist in SharePoint with many years of experience with enterprise customers designing SharePoint-based solutions and planning a seamless and smooth migration should this be required.

Senior SharePoint DevelopersAs SharePoint Developers, Connected Systems’ Developers have a broad set of .NET v3.5/v4 skills.

Understanding the SharePoint Object Model is critical to understanding how to leverage SharePoint, whether its feature development or web part development.

Some of the numerous capabilities and features for professional developer to understand are UI Enhancements, Lists and Schemas, LINQ to SharePoint, Client Object Model, Workflow, Services Architecture, Accessing External Data, Enterprise Content Management, Extending Search, Business Intelligence Sandboxed Solutions and SharePoint Security all with keeping in line with SharePoint Best Practices.

Migration: Regarding migration activities, the developer helps to remediate old components and features. If source code is not available, components and features are developed to replace legacy features.

SHAREPOINT RESOURCES


SharePoint Project ManagerThe role of a SharePoint Project Manager is the main interface between our customers and the development team. Our SharePoint Project Manager is responsible for the customer engagement and interaction and the day-to-day project management and technical delivery. This involves managing the project schedules, status reports, budgets, issues, risks, and all other project documentation and deliverables.

Our SharePoint Project Manager prioritises tasks to drive results through effective facilitation and collaboration of efforts and timely completion of tasks in an environment of competing priorities and resources while using standard project management methodologies.

Our SharePoint Project Manager understands and ensures appropriate system development lifecycle is applied to the project - analysis, design, build, test, implementation and handover to production support.

Document Management ArchitectThe role of a Document Management Architect is to plan and coordinate technical activities and system architectural component development throughout the project lifecycle by working closely with the Project Management, Stakeholders and Focus Groups as well as the design and implementation team.

Our Document Management Architect will consider the following activities:

• Integrating security (achieving SSO) • Integration with business applications • Organisation-wide Search • File plan and Taxonomy requirements • Search • Versioning • Line-of-business application integration • Workflow• Usability• Integration with mobile devices (related to current application support

SHAREPOINT RESOURCES


The world (both businesses and people) is moving to a more collaborative approach to interacting. Email was the start; however email is not the complete picture. Real-time collaboration and document collaboration is driving much of the change, and the need for business to start planning for and embracing these technologies that support these changes is now.

Most customers have a requirement to work across department boundaries, sharing information securely (document management as the focus initially) and in a timely manner. Information process flow improvements are needed to minimise the “manual” nature of how document-based information is collaborated on across departments and within the broader group. With the rise in volume of available information across our customers and the increasing number of virtual teams, there is a need to identify and share important content as well as to connect to the right people at the right time.

SHAREPOINT ADVISORY

Strategy Discovery Develop Deploy SustainDesign

At Connected Systems, we help our customers realise their vision for collaboration using SharePoint. SharePoint Advisory is a journey, not a destination and at Connected Systems we help our clients understand which SharePoint journey they need to take first and why.

Whether it is Enterprise Content Management, Search, Business Intelligence, Social Computing, Connected Systems has a mature and well documented process-bound approach that outlines the end-to-end process for SharePoint projects. Our framework for delivering SharePoint Services is summarised into the following phases.


The successful running of any SharePoint environment requires a commitment to monitor, improve and efficiently remediate any issues that arise. As users increase their reliance on SharePoint for everyday activities and business, it is critical that the SharePoint system is well maintained and well supported, after all, SharePoint is seen as an essential business application.

It is vital to engage the right partner with the best skills to resolve complex SharePoint support issues. As a Microsoft Gold partner, Connected Systems has an experienced team of Microsoft certified professionals that can support your SharePoint environments. Our SharePoint support service is there to resolve any issues that may arise, so that you can focus on your core business.

SHAREPOINT SUPPORT

Our support plan starts from;

• 24 hours per quarter• 2 hours response time• 8am to 6pm during business days• Remote or on premise support

With Connected Systems, you have the benefit of redeeming* any quarterly unused hours for any other service we provide, such as ICT Advisory Services, application development, integration, and training.*Conditions Apply


Change managem

ent overhead

Number of changes made/requested

Customisation

Configuration

Content

Impact, change type and risk

Customisation

• High-level of programming, code changes• High-level of change management• Most impact to systems

Developer Only

• These changes made and implemented by a developer

• UAT must occur, test environment used• Code requires source control and documentation• Test and Back-out plan required

Configuration

• Medium-level or no change management required

• Change made using a mouse, no code

Administrator or Site Owner

• System-level configuration tasks• UAT not mandatory, Test environment

preferred• Change control optional depending on

impact

Content

• User driven changes• Little/no change management• Least impact to system

User and Moderator

• User generated/uploaded• No change control needed• Upload and approval by user or

moderator

Who, what and how?

SHAREPOINT GOVERNANCE FRAMEWORK


The Connected Systems’ SharePoint Governance Framework covers the set of Policies, Roles, Responsibilities, and Processes needed to manage the use of SharePoint.

These areas are needed to manage the following:

Policies – “the why”Overarching change guidelines and reasoning, can include:

• Content Management• Create vs. Publish (approval

workflow)• Configuration• Branding and look-n-feel• Information Architecture (structure

and meta-data)• Customisations• Approach & tools to support• Testing and installation (roll-back)


Roles – “the who”• Organisational groups

• Business Roles (Owner, Analyst, Legal, Records, Content creator)

• IT Roles (Sys Admin, DB Admins, Developers)

• SharePoint Roles (portal admin, area & site owner, web designer)

• Teams (spans roles or organisation groups)

• Strategy Team• Operational and Support team• Development team• Site and Content Owners team

Responsibilities – “the what”• Linked to roles and outlines tasks,

permissions, skills sets and owner.• e.g. Site Collection

Administrator

Processes – “the how”• Prescriptive guidance on “why”,

“who” and “what” for the policy areas.

• e.g. (feature deployment scenarios)

• Map the change activities to roles/responsibilities

• RAID: Risks, Assumptions, Issues, Dependencies

• Integrate with ITIL process for managing change


The Connected Systems’ SharePoint Governance Framework defines the resource model, change model and policy model for organisations’ SharePoint environments. It covers administration, maintenance, support and development and identifies lines of ownership for both business and technical teams; clearly outlining lines of responsibility within each facete of the portal.

Furthermore it establishes rules for appropriate usage of the SharePoint environments. An effective governance plan ensures the system is managed and used in accordance with its designed intent to improving the manageability of the portal. The resource structure needed to cover all governance aspects includes:

• A strategy group consisting of portal experts; this should take the form of a business-focused committee. Their role is primarily one of decision making purpose; to mediate and sign-off rules and procedures for the use of the portal. This group includes visionaries and thought-leaders; this ensures the continual improvement of business use of the portal and to consider how the portal should be leveraged to assist with improving access to information for the knowledge worker.

• A set of technically-competent teams; to manage the routine operational tasks, development tasks, support and training tasks.

• A set of business focused “Site Owners”; these users are empowered to manage sites information and site content. Divesting these responsibilities out to the business means that organisation ICT is no longer involved in making these changes on behalf of the users.

The Connected Systems’ SharePoint Governance Framework aims to establish a governing process and a set of models for the usage, management, development and support of the SharePoint environments. It also aims to deliver the following objectives:

• State the need for a Strategic team; provide strategic insight and direction for the portal, and be able to drive strategic initiatives into their respective business units.

• Communicate the need for the business to provide “Site Owners”; support the divesting of the department site management out to the business.

• Identify appropriate infrastructure (IT) resources to provide operational support for the SharePoint platform.

• Create an effective team and processes for:• Operations• Development• Support and training.

• Establish initial governing usage and maintenance policies and procedures for the SharePoint environments.


sharepoint · as sharepoint developers, connected systems’ developers have a broad set of .net...

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