shared services between government agencies using...
TRANSCRIPT
Now you can create a connected services framework between any government department
Shared Services between Government Agencies using BizTalk
with BizTalk Server 2006 R2
Christine Axton
Application Platform Specialist Federal and State Public Sector
Now you can create a connected services framework between any government department
UK Online Agenda - 2000
“We're asking everyone to change, not only Government itself….
...We are setting a target that within five years, one quarter of dealings with Government can be done by any member of the public electronically - through their television, telephone or computer”
Prime Minister Tony Blair, 2000
Now you can create a connected services framework between any government department
The Challenge– Effectively provide Gov’t Services online
• 4,500+ Services online by 2005
• Ensure 24x7 availability of services
– Address multiple customers/demographics• 60m citizens, 3m businesses
– Integrate multiple Government departments• 20 large dept’s, 100s of local/regional gov’t
• 1,800 backend LOB applications
• 13,000 paper forms -> 5 billion transactions
– Provide convenient, secure access• Varying channels of access via TV, PDA, PC, phone …
Now you can create a connected services framework between any government department
Now you can create a connected services framework between any government department
The Government Gateway Architecture
.NET
ApplicationJ2EE Application
Web Site
Client Applications / Web sites
GovernmentGateway
DepartmentIntegration
Services
Transaction
EngineRegistration
Engine
Citizens / Businesses /
Agencies
Certificate
Provider
Now you can create a connected services framework between any government department
Web Services Foundation
The Gateway provides:
Single sign-on credentials across all
government applications and portals
Interoperable fabric for software integration
based on web services
A common routing and transaction facility
applicable within and beyond government
boundaries
“Web services will become the dominant distributed computing architecture in the next 10 years and will eventually define the fabric of computing.”
– IDC
Now you can create a connected services framework between any government department
Benefits to the Citizen / Business• One identity with assured security
• Simplicity of interaction
• Innovative services available faster
• Reliable “always there” service 24x7
• Reduced business costs
• Government drives early adoption of Public Key Infrastructure
Now you can create a connected services framework between any government department
Benefits - Government
• Reduced spend
• Focus on enabling innovative services
• Facilitates joined-up Government
• Single access path for Government services
• Accelerates delivery of e-government goals
• Service automatically scales to meet demand
• Drives e-services take-up via commercial partnerships
Now you can create a connected services framework between any government department
What you end up needing is..• Way for business users to describe their processes.
• Way for developers to implements / automate the processes
• Full visibility across the processes – operationally and KPI.
• Manage changing policies (business rules)
• Human intervention in the processes for exceptions or enriching the processes.
• Agency to agency (or business) services
• Simple Integration capability
Now you can create a connected services framework between any government department
Shared Services in Government
Government Partners Suppliers
Mobile
Employees
Remote Office/Consumers
EDI
X12FIX IDOC
FTP
HTTP
HL7
VSAM
RMS
Prop
Prop
cXML
SMTP
Other Agencies
Now you can create a connected services framework between any government department
Many departments and agencies have point to point interfaces
E-Commerce
Web ServerFinancials
HR & Payroll
CRMERP
Logistics
Custom
Application
Now you can create a connected services framework between any government department
The Integration broker tools introduces and reduces complexity
E-Commerce
Web ServerFinancials
HR & Payroll
CRM
ERP Logistics
Custom
Application
Message Oriented Middleware
And Message Broker
Now you can create a connected services framework between any government department
Process Integration Servers
Logistics
E-Commerce
Web Server Financials HR&Payroll
CRM
ERP
Custom
Application
Now you can create a connected services framework between any government department
Components include;
• Integration Services
• Agency to Agency Services (or B2B)
• Process Modelling capabilities
• Simple Development Environments (predictable and repeatable)
• Administration capabilities
• Activity Monitoring Capabilities
• Single Sign On Services
Then importantly an extensible framework for other services –mobility, scorecarding etc
Now you can create a connected services framework between any government department
Australian Public Sector BizTalk Usage Scenarios
• Several departments and agencies are using Microsoft's BizTalk Server 2006 to integrate with other agencies.
• Of these departments and agencies another facet of the use of BizTalk Server is the internal integration with other organisational systems. In particular, several use BizTalk to integrate with their SAP system.
• Most of the production BizTalk environments are clustered high availability deployments to provide for a reliable and highly available service.
• Another interesting usage scenario is to provide a stable mainframe migration path for a law enforcement agency with 240 applications on the mainframe.
Now you can create a connected services framework between any government department
Now you can create a connected services framework between any government department
© 2005 Microsoft Corporation
Overcoming the Cultural Barriers to
Shared Services and eGovernment
Now you can create a connected services framework between any government department
Overcoming Cultural Barriers
Supply Side Barriers
Demand Side Barriers
Incentives for Change
An Economic Perspective
Now you can create a connected services framework between any government department
Cultural Barriers
Organisational Culture:
• Fatalist view of technology
• ‘Hands-off’ approach
• Offloading risk
• Perception of client groups
Organisational Values:
• Formality
• Uniformity
• Hierarchy
• Robustness
Lack of Organisational Demand
Channel Rivalry
Supply Side Barriers
Cultural Response:• Social Exclusion• Domestication of technology• Expectations of Government• Solemnity of websites• Exclusionary behaviours
Clear Citizen Benefits
Transition Costs
Demand Side Barriers
Now you can create a connected services framework between any government department
Overcoming cultural barriers
• Staff incentives for change
• Innovate and adopt technology within the organisation
• Incentives for citizen uptake of services
• Recognise transition costs and actively plan to overcome them
• Broad initiatives to ensure equitable access to technology
• Engaging and fun websites
Now you can create a connected services framework between any government department
Closing
“… This is a time to push forward, faster and on all fronts: open up the system, break down its monoliths, put the parent and pupil and patient and law-abiding citizen at the centre of it.
Let us learn the lessons of it not so as to rest on present achievements but to take them to a new and higher level in the future …”
Now you can create a connected services framework between any government department
© 2006 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.