S H A N N O N G A L L A G H E Rshanliane@yahoo.com.au or 0414 623 469

SUMMARY

An experienced and skilled Administration Professional, proficient in all aspects of office management. Process and efficiency driven, and an effective problem solver. Experienced with change management, and disaster recovery and skilled at maintaining positive relationships with both internal and external stake holders.

EXPERIENCE

Vodafone Hutchison Australia – Product Servicing: Mentone Service Centre August 2010-August 2013Site Administrator Manage Administrative support for Product Servicing department across six sites nation wide Establish administrative procedures for the day to day running of the Product Servicing Department head office Maintain and follow OH & S standards and procedures, and coordinate and chair OH&S committee Purchase Ordering and Accounts Payable Budget coordination for two cost centres nation wide Provide administrative support for the In Store Swap Project nationally, as well as coordinating and distributing information kits for 75 stores participating in the project Coordinate agenda, and minutes and run weekly Customer Connections meeting with Product Servicing management group Coordinate and supervise temporary staff requirements for service centre, including time-tabling, and payroll Coordinate project to introduce new uniforms, and then manage national uniform requirements ongoing Supervise security pass database, and liaise with security department regarding security requirements Weekly national departmental Operations reporting Facilities Management Member of the Vodafone Foundation, working with partner charities, Mirabel Foundation most specifically, to support with funding and coordinate volunteer days for staff. Created, and managed the office Culture group, including event management, educating team on appropriate work place behaviours, and other initiatives to improve the work environment around the office

Temporary Customer Service Advisor- Product Servicing Feb 2010-April 2010Customer Service Advisor- Product Servicing April 2010-August 2010 Answer queries from stores regarding the status of customers handset repairs Book in handsets for repair Dispatch Handsets back to stores Liaise with Technicians to establish best results for customers Coordinate/ Design project to return back log of customers missing handset accessories Design/ implement procedures for managing compliance issues Assess damage to handsets Provide quotes to customers

Monash University – Arts Faculty: Clayton Campus Oct 2008-January 2010 Executive Assistant to Arts Faculty Manager; Bronwyn Shields Calendar Management

Filing Goods Receipting Purchasing HR Support Update Student and Staff database Event Management Liaise with Schools within Faculty to reach deadlines Administrative support to the Assistant for the Dean of Arts Facilities Management Monash based training completed: SAP: Introduction and Navigation, Current Staff Report, Credit Cards (Reconciliation), HR Display, Reporting Navigation, Goods Receipting, HR Timesheets, General Ledger Journals and IDNs. Callista: Basics Reporting and Enquiries, Admissions, International Admissions, Enrolments, Assessments. HR Operations procedural training, CMS Author training.

Telstra Super July 2008-October 2008 Temp Receptionist Reception Booking appointments for Telstra employees to meet with financial advisors Filing Switchboard Operation

Vic Roads- Asset Management Division May 2008-July 2008 Temp Admin Assistant Filing Liaised with real estate agents regarding leases Created spreadsheets to track the progress of files and leases Updated database with lease details Assisted with end of financial year reporting

eChoice Homeloans Dec 2007-May 2008 Temp Receptionist Reception duties Switchboard operation Organising mail, both inbound and outbound Running daily reports collating customer feedback Archiving client records Data entry Inputting invoices Collating commission reports Administration support for all departments

Atex Media Oct 2007-Nov 2007 Temp Receptionist/ Accounts Payable Reception duties

Switchboard operation Sorting inbound mail Accounts Payable Scheduling and supervising weekly bank payments Maintaining stationary and kitchen supplies

Global Rags Oct 2007 Temp Receptionist/ Accounts Support Reception duties Switchboard operation Inputting invoices to be paid Filing Taking and typing letters Maintaining stationary supplies

Industry Fund Financial Planning Jan 2007- Sept 2007 Temp Financial Planning Assistant Administration duties Answering national 1300 enquiry line Respond to internet enquiries Sorting mail Daily banking Invoicing and processing payments Filing Binding and printing of Financial plans Data Entry Order stationary Implementation of Financial plans Schedule financial planning appointments Maintain IFFP database

Choice Mobiles Nov 2006- Jan 2007 Administration Assistant Customer Service Assist customers with complaints Assist customers with identifying problems with phones Advise Corporate Clients as to advantages and disadvantages of particular networks, and what will best suit their needs Assess mobile phone bills, and contracts Assist clients with Paperwork Liaise between customers and mobile phone networks Reception Process Payment from Customers

In shop sales Operate Till Cash up at the end of day Data Entry Work in conjunction with Sales Reps and Porting Department Answer and Redirect Incoming calls

Abbots Incorporation Services July 2005- Nov 2006 Administration Assistant Customer Service Data Entry Answer Incoming calls Formation of legal documents re: formation of new companies Form Trust Funds, and Superannuation Funds to Client specifications Reception Prepare invoices Accept Payment from customers Work closely with ASIC, and Consumer Affairs Assist Customers with complaints

Compline Traders March 2005- May 2005 Administration Manager Retail computer sales Answer incoming calls Customer service Data Entry Process Incoming and out going accounts Reception Coordinate orders, and deliveries. Order parts as required Minor Technical support

Sato Technology Oct 2004- March 2005Sales Executive, Admin Assistant Sales of computers and computer parts, both wholesale, and retail Looked after designated client list Using MYOB for data entry, and invoicing Customer service Reception Accept and process payments in the form of cash, eftpos, and direct deposit. Stock take and order parts

Nu Shape Foods April 2003-March 2004 Dietary Consultant, Admin Assistant, Kitchen Hand Advise customers re: lifestyle and dietary requirements with a view to their losing weight. Customer service, responding to customers queries and complaints Accepted and processed payments Assisted with invoicing and prepared the company’s banking. Data Entry Reception Prepare and pack meals for delivery to customers, often with special dietary requirements

Holiday Concepts Nov 2002- April 2003Sales Consultant Earned licence from Australian Securities and Investments Commission Conducted interviews with clients and sold timeshare holiday packages Drawing and filing of legal documents. Assisted with reception duties

G.W. Meldrum Barristers Clerk-Melbourne Sept 2001-Oct 2002Mail Clerk Reception Handled incoming and outgoing mail for the office and 75 barristers Data entry Delivered legal documents to court Liaison between Barristers, Solicitors and Clients Switchboard operation Drafting of invoices

SKILLS Experienced with MYOB, Attache, Xplan, Great Plains, Sage, Lotus Notes, SAP, Callista. Intermediate Microsoft Word, Excel, and PowerPoint Typing speed 51 WPM Good communication and customer service skills Strong organisational skills Attention to detail

EDUCATION

2012- Training For Work Completed Business Diploma

1994 – 2000 Mater Christi College, Belgrave Vic Completed years 7 – 12.

REFERENCES Upon Request