shane o'neill_2016_cv
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Shane O’Neill Sales Consultant, Customer Relationship Manager, Health & Life Insurance Consultant27A Thorncliffe Park, Rathgar, Dublin 14 Ireland ● Phone: +353 (0)83-8428989 ● Email: [email protected]
SummaryI am a team and customer focused Senior Sales Consultant and Customer Relationship Manager with five years of successful selling and customer service experience. My success has been through my personal management style, which is enthusiastic, good-humoured, hardworking and trust based. I have a consistent record in surpassing personal targets and motivating colleagues to achieve their personal and collective goals.
I have been effective in building strong working relationships with clients, suppliers and staff based on my ability to listen, review and propose solutions, which are business focussed and achievable. I possess a strong commercial and IT technical awareness coupled with five years of experience in selling financial solutions and health and life insurance products for freelance contractors and customers.
Key Skills and Attributes Communicating and influencing at Senior Executive and Board Levels Analysing and interpreting customer need and providing effective business
solutions Enthusing and motivating others to achieve business objectives Establish effective relationships at all levels within the client business
environment Commitment to delivery to strict Service Level Agreements
Experience
Customer Service Specialist - Future Finance Loan Corporation Ltd – September 2015 – Present
Future Finance Loan Corporation is a specialist student lender helping bridge the fund-inggap in paying for higher education. It specialises in providing competitive long-term loans tostudents in the UK providing financial education services to both undergraduates andpostgraduates.
Key Responsibilities Working within a queue support model with specific daily targets on the number
of customer contacts completed.
27A Thorncliffe Park, Rathgar, Dublin 14, Ireland ● Phone: +353 (0)83-8428989 ● Email: [email protected]
Shane O’Neill Sales Consultant, Customer Relationship Manager, Health & Life Insurance Consultant27A Thorncliffe Park, Rathgar, Dublin 14 Ireland ● Phone: +353 (0)83-8428989 ● Email: [email protected]
Establishing effective relationships to ensure excellent information flow and feedback on
process, policy, and product changes that will affect users. Reporting and analysing customer information and needs. Contribute to Marketing Campaigns in conjunction with Marketing Department.
Health Insurance Sales Consultant (Contractor) – iSelect - February 2015 – July 2015, Melbourne, AustraliaiSelect is Australia’s leading multi-channel comparison service for insurance, household utilities and personal finance products. iSelect’s product enables consumers to avoid spending their time visiting multiple suppliers to compare products and also enhances their ability to find a product better suited to their needs and budget.
Key Responsibilities Identifying and understanding the customers’ needs and providing them with
the best-fit solution. Negotiate final terms of solutions with prospect Identifying sales opportunities, assessing the need, presenting customer with
options and the reasons why they need the product/service and closing the sale Ensure smooth onboarding of customer Regularly keep in touch with client to ensure customer satisfaction Generate new business by way of referrals and recommendations
Life Insurance Sales Consultant (Contractor) – ANZ Group : Customers 1 To 1 - November 2014 – January 2015, Sydney, Australia A subsidiary of ANZ Bank in Australia and New Zealand respectively, Customers 1 To 1 specialises in Life Insurance products as well as other services, to citizens and permanent residents of Australia.
Key Responsibilities To sell directly making recommendations to outbound prospect Communicate new service opportunities directly to all prospects Timely follow up on all leads and referrals resulting from sales activity Achieve and exceed known sales targets Attend meetings and share best practice with colleagues
Customer Relationship Manager - Procorre - November 2012 – September 2014, Dublin, Ireland
27A Thorncliffe Park, Rathgar, Dublin 14, Ireland ● Phone: +353 (0)83-8428989 ● Email: [email protected]
Shane O’Neill Sales Consultant, Customer Relationship Manager, Health & Life Insurance Consultant27A Thorncliffe Park, Rathgar, Dublin 14 Ireland ● Phone: +353 (0)83-8428989 ● Email: [email protected]
Procorre is a Swiss-based global management consultancy, with offices in Geneva, Brazil, Hungary, Ireland, Netherlands, Singapore and UAE. Procorre delivers solutions at the very highest levels of support to freelance contract consultants and recruitment agencies wherever they are in the world covering global mobility, immigration support, tax and financial advisory services, wealth management and more.
Key Responsibilities Introduce Company services to leads and referred contractors Advise on technical tax solutions depending on Nationality and country of work Negotiate final terms of a Tax solutions with contractor/recruitment agency Ensure smooth contractual process and onboarding of contractor Ensure new staff fully understood business model, trained and coached where
required Regularly keep in touch with client bank to ensure customer satisfaction Generate new business by way of referrals and recommendations
Tax Consultant – Aston Mae - May 2011 – October 2012, Dublin, Ireland
To sell consultative making financial recommendations to clients Communicate new service opportunities to all prospects Timely follow up of all new leads and referrals resulting from sales activity Achieve and exceed known client targets Attend meetings and share best practice with colleagues
EducationHonours Degree in Business Marketing Management- 2:2 - ITT Dublin, Tallaght, Dublin 24, Ireland - Sept 2009 - May 2010
Honours Degree in Business Marketing Management - 2:2 - ITT Dublin, Tallaght, Dublin 24, Ireland - Sept 2006 - May 2009
SkillsCustomer Service Microsoft OfficeCRM Presentation SkillsSales Financial ServicesTeamwork Business DevelopmentTax Advisory 27A Thorncliffe Park, Rathgar, Dublin 14, Ireland ● Phone: +353 (0)83-8428989 ● Email: [email protected]
Shane O’Neill Sales Consultant, Customer Relationship Manager, Health & Life Insurance Consultant27A Thorncliffe Park, Rathgar, Dublin 14 Ireland ● Phone: +353 (0)83-8428989 ● Email: [email protected]
Marketing StrategyNegotiation
Additional InfoHonours & Awards
Ordinary and Honours degree in Marketing Management 2009 and 2010. Nominated in 2001, 2003 and 2006 respectively for Student of the Year in Lucan
Community College and overall winner in 2003. Member of the Lucan Sarsfields minor football and hurling county championship
winning panel 2005.
Hobbies & Interests Reading, Travelling, GAA, Soccer, Rugby, Motorsport Very active in long distance running and going to the gym.
ReferencesExcellent references available on request.
27A Thorncliffe Park, Rathgar, Dublin 14, Ireland ● Phone: +353 (0)83-8428989 ● Email: [email protected]