shakeup & speedup - amazon s3...lean experiments we believe [this assumption is true]. we will...

83
Jurgen Appelo jurgenappelo.com @jurgenappelo Shakeup & Speedup Shifting up the innovation funnel

Upload: others

Post on 13-Jul-2020

1 views

Category:

Documents


0 download

TRANSCRIPT

Page 1: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Jurgen Appelojurgenappelo.com@jurgenappelo

Shakeup & SpeedupShifting up the innovation funnel

Page 2: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

jurgenappelo.com/free

Page 3: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative
Page 4: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

https://musicbusinessresearch.wordpress.com/2017/05/05/3340/

Music sales

Page 5: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Clayton Christensen

Pro

du

ct p

erfo

rman

ce

Time

Page 6: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

EvolutionExploitation

OptimizationEfficiencyStrength

RevolutionExperimentationDisruptionEffectivenessSpeed

Execution Exploration

Page 7: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

https://www.amcham.de/public-affairs/committee-news/news/new-innovation-research-committee-kicks-off-work/

Innovation Steering Committee

Page 9: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Bureaucracy

Page 10: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative
Page 11: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Let’s have a look at the disruptors

Page 12: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Initiation

Infant

Page 13: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative
Page 14: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Product Vision

Page 15: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Expedition

Toddler

Page 17: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Needs & GoalsDemographics

Description Tasks & Behaviors Pains & Problems

Lean Persona

Mark

Male34 yearsAmsterdamHigher education

Likes specialty storesWants to be seen as

hip and trendyLoves coffee

Commutes on a bikeDrinks 5 coffees a day

Most coffee is badNo coffee bars on

the way to work

Page 19: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

https://en.wikipedia.org/wiki/Elwood_Haynes

Page 20: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

https://www.inmotionventures.com/movement-disrupted/

Page 21: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

https://www.flickr.com/photos/atomische/150441095/

Page 22: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

https://www.inmotionventures.com/movement-disrupted/

Page 23: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Pains & Gains

Product Vision

Lean Persona

Job to be Done

Page 24: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Minimum Viable Product (Lo-Fi)

https://atlanta.eater.com/2018/2/21/17036612/dads-coffee-bar-opening-decatur

Page 25: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Formation

Early child

Page 27: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Daily Cafe

Page 28: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Validation

Child

Page 30: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Lean Canvas

Page 31: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Lean Experiments

We believe [this assumption is true].We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative and/or quantitative feedback].

“We believe customers are willing to pay EUR 19 per month. We will know we’re wrong when we direct 100 free users to a paywall and as a result get only 20% or lessconversion.”

Page 32: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Minimum Viable

Products (Hi-Fi)

https://www.flickr.com/photos/splorp/6227080927/

Page 33: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Pivot Patch Persevere

Page 34: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Product Backlog

Page 35: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Kanban Boards

Page 36: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Product Roadmap

Page 37: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Stabilization

Late child

Page 39: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Business Model Canvas

Page 40: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Burn Charts

Page 41: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Cumulative Flow Diagrams

Page 42: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Journey Maps

WOW WTF

Page 43: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative
Page 44: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Moments of Truth

Page 45: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Acceleration

Teenager

Page 47: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Pirate (AAARRR) Metrics

Start in the middle

Page 48: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative
Page 49: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

versus

Page 50: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Split Tests

Page 51: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Cohort Analysis

Awareness

32

33

34

35

36

37

Acquisition Activation Retention Referral Revenue

Page 52: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Crystallization

Young adult

Page 53: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Expansion

Adult

Page 54: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

The start of the end

Page 55: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Conservation

Mature adult

Page 56: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Finish

Late adult

Page 57: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

http://uk.businessinsider.com/apple-ipod-rise-fall-chart-2017-7

iPod sales

Page 58: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

ShiftupBusiness Lifecycle

Page 59: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative
Page 60: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

It’s not a pipeline.

It’s a game.

Page 61: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Innovation Funnel

Page 62: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative
Page 63: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

It’s not a committee.It’s a jury.

Page 64: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative
Page 65: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

It’s not a firm.It’s a family.

Page 66: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Different rules apply to different

lifecycle stages

Page 67: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

North Star Metric

The North Star Metric is the single metric that best captures the core value that your product delivers to customers.

Minutes of music per user/monthPurchases per customer/visitTotal records created per subscriber

Page 68: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Objectives & Key Results

A framework for setting, communicating and monitoring quarterly goals and results in organizations.

ObjectiveObjective

Objective

Key Result Key Result

Key Result

Key Result Key Result

Key Result

Page 69: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

}}

Page 70: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Innovation Vortex

ContextualizeEmpathize

Synthesize

Hypothesize

Externalize

Sensitize

Systematize

Page 71: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Innovation Vortex

ContextualizeEmpathize

Synthesize

Hypothesize

Externalize

Sensitize

Systematize

Job to be Done

MVPs

Journey MapsSplit

Tests

Product Vision

Lean Personas

Lean Experiments

Page 72: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

https://dschool.stanford.edu/resources/getting-started-with-design-thinking

Contextualize Empathize Synthesize Hypothesize Externalize Sensitize Systematize

The Design Thinking Process (d.school)

Page 73: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Contextualize Empathize Synthesize Hypothesize Externalize Sensitize Systematize

https://www.designcouncil.org.uk/news-opinion/design-process-what-double-diamond

The Design Thinking Process (Design Council)

Page 74: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

http://theleanstartup.com/

Contextualize Empathize Synthesize Hypothesize Externalize Sensitize Systematize

The Lean Startup

Page 75: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Exploration

Execution ContextualizeEmpathize

HypothesizeSensitize

Systematize

Externalize

Synthesize

Page 76: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Exploration

Execution

Page 77: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative
Page 78: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Exploration

Execution

Empathize

Hypothesize

Sensitize

Systematize

Externalize

Synthesize

Page 79: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Exploration

ExecutionDisruptive innovation

Sustaining innovation

Page 80: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Innovation Ecosystem

Page 81: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

The only way not to be disrupted is to disrupt yourself.

Page 82: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

Go forth and make more babies!

Page 83: Shakeup & Speedup - Amazon S3...Lean Experiments We believe [this assumption is true]. We will know we’re wrong when we [specific repeatable action] and as a result get [qualitative

startup-scaleup-screwup.com

April 2019