QUALITYCOMMUNICATIONS

WITH STARHUB BUSINESS TELEPHONY

With today’s evolving customer expectations and an increasingly mobile workforce, businesses need robust voice solutions that enable them to stay connected to their customers & colleagues at all times, wherever they are.

Empower your employees to increase customer satisfaction and operational efficiency with StarHub’s suite of reliable and cost-effective business telephony solutions – SmartUC, SmartSIP, Auto Attendant and Meet-Me Conference Bridge.

SmartSIP

SmartSIP is a business voice trunk that uses the Session Initiation Protocol (SIP) to enable telephone calls to be made via an IP circuit instead of a traditional TDM network such as the ISDN. Over the single IP interface, you can provide voice connections through a private and dedicated circuit. This ensures that all your business calls are secured and of high voice quality.

Plus, enjoy greater mobility by adding SmartUC Mobile (softphone) as a Value-Added Service (VAS) on top of SmartSIP.

HOW SMARTSIP WORKS

Physical Office

IP Phone AnaloguePhone

FaxPOS

StarHubSIP Trunk

SmartUC Mobile (Softphone)

SmartSIP

Internet

IP PBX

Public SwitchedTelephone Network

(PSTN)

Remote Users

Laptop Mobile Devices

StarHub

HOW SMARTUC WORKS

Physical Office• More than 20 lines

• With dedicated private network

IP Phone IP Phone

AnaloguePhone

Fax

SmartUC Fixed

POS

Physical Office or Remote Office• Less than 20 lines

• Supports any Public Internet access

AnaloguePhone

Fax

Internet

Power

SmartUC Lite

POS

Remote Users

Laptop Mobile Devices

StarHubHosted PBX

SmartUC Mobile (Softphone)

SmartUC

Using softphone technology, all internal and external communications are combined into a single hosted Private Branch Exchange phone system which provides a seamless user experience. With SmartUC, you can enjoy an enterprise-grade telephony without investing in hefty on-premise hardware or phone equipment.

As a flexible and portable alternative to SmartUC Fixed, the new SmartUC Lite can be accessed via the public Internet instead of a dedicated StarHub Business Broadband connection. It is a cost-effective and easy-to-deploy telephony solution suitable for small businesses which require less than 20 lines.

SmartUC is a cloud-based unified communication office phone system that allows you and your employees to make and receive calls on analogue phones, IP phones, or your desktops, laptops or mobile devices using a softphone.

Public SwitchedTelephone Network

(PSTN)

Internet

Plug-and-playCPE option

Take your desk line wherever you go as SmartUC Mobile (softphone) is tailored to enhance the mobility of employees who need to remain contactable on their 6-series number while on the move.

You may choose to subscribe to SmartUC Mobile (softphone) as a standalone service or as an add-on value-added service (VAS) to SmartUC Fixed, SmartUC Lite or SmartSIP.

SMARTUC MOBILE (SOFTPHONE) FEATURES

Mobile Twinning

Link your SmartUC desk line with your StarHub Business mobile line so whenever your desk line rings, your "twinned" mobile will ring too. You can choose to answer the call on either phone. Twinning also allows you to make calls from your mobile line while displaying the caller ID of your desk line number instead of your mobile number.

Voicemail-to-EmailEnjoy the convenience of having your voicemail messages sent to your Email inbox.

Simultaneous Ring

Speed up your response time by enabling up to 10 different phone numbers to ring at the same time until one of them is answered.

Sequential Call

Never miss a call by assigning up to 5 different phone numbers which will ring in order of priority until the call gets answered.

SmartUCMobile(Softphone)

Comparison TableSMARTUC MOBILE

PHYSICAL FIXED LINE

VIRTUAL FIXED LINE(6-series number)

SOFTPHONE APP(Mobile & Desktop)

OPTION TO ADDSMARTUC MOBILE VAS

CALLER ID

CALL WAITING

CALL TRANSFER

CALL FORWARDING

SEQUENTIAL CALL

SIMULTANEOUS RING

VOICEMAIL-TO-EMAIL

MUSIC ON HOLD

AUDIO CONFERENCING

VIDEO CONFERENCING*

INSTANT MESSAGING*

*Within the same registered company

PHONE SYSTEM

ACCESS TYPE

SUBSCRIPTION

UPFRONTEQUIPMENT COSTS

SMARTSIP

On-Premise Hosting

Private Network Public InternetPrivate Network (Fixed)Public Internet (Lite)

• IP PBX system• Analogue / IP phones

Per block of 10 channels with 10 phone numbers

SMARTUC FIXED/LITE

Cloud Hosting Cloud Hosting

• Analogue phones / IP phones (Subscription-based)

• Mobile phone / Tablet / Laptop / Desktop

Per phone number Per phone number

As a standalone service orVAS to SmartUC Fixed,

SmartUC Lite or SmartSIP

Feature availability depends on IP PBX

system

HOW IT WORKS

HOW IT WORKS

Put your customers in touch with the intended recipient without the need for a human operator. Also known as a virtual receptionist, Auto Attendant is a voice menu system that greets callers and routes them directly to the respective employee, department or phone. With this efficient call management solution, you can enjoy reduced manpower costs, enhance customer experience and increase productivity.

A caller dialsyour business line

The incoming call is answered by a pre-recorded greeting

Auto Attendant provides the caller with a menu ofavailable call options

The caller selects from the menu and is routed to the respective department

Billing

General Enquiries

Service Center

Meet-me Conference Bridge

Enhance collaboration among remote or virtual teams with our HD audio conferencing application, Meet-Me Conference Bridge, which enables both scheduled and unscheduled conferencing. It is able to record and host hundreds of users, lock and unlock conferences and more. This is a simple and affordable way for teams to function and stay productive from anywhere they are.

Participants call an access number to enter a virtual conference room

Conference host sets call schedule and participants

Conference Host

Conference Participants

Auto Attendant

Meet-MeConference Room

Why StarHub

Single BillingManage your telephone expenses easily with our consolidated billing

Integrated SolutionsSimplify your business communications with StarHub as a one-stop trusted solution provider

Build valuable business connections with quality communications.Contact us today.

High Quality VoiceEnjoy high quality and low latency voice calls with StarHub’s reliable network

All information stated is correct at time of printing and subject to change without notice. Feb 2021

1800 888 8888 starhub.com/smartuc business@starhub.com