sgs ssc iso9001 2008 webinar en 09
TRANSCRIPT
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
1/41
ISO 9001:2008
The Truth
about theChanges
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
2/41
2
Presentation Host:
Paul Stock ISO 9001 Product Manager
Question and Answer Host:
Peter Crack International Training Manager
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
3/41
3
Introduction to webinar Systems
Youw
illsee
only
Youw
illsee
only
you
rnam
ehere
your
name
here
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
4/41
4
QUESTIONS?
There will be a question and answer session at
the end of the presentation. Please utilise the
question box to submit a question.
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
5/41
5
ISO 9001:2008 The Truth aboutthe Changes
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
6/41
6
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
7/41
7
Joint IAF / ISO Communique
They have recognized that ISO 9001:2008 introduces no new requirements.ISO 9001:2008 only introduces clarifications to the existing requirements of ISO
9001:2000 based on eight years of experience of implementing the standard
world wide with about one million certificates issued in 170 countries to date. It
also introduces changes intended to improve consistency with ISO14001:2004
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
8/41
8
Joint IAF / ISO Communique
They have recognized that ISO 9001:2008 introduces no new requirements.
ISO 9001:2008 only introduces clarifications to the existing requirementsof ISO 9001:2000 based on eight years of experience of implementing the
standard world wide with about one million certificates issued in 170 countries todate. It also introduces changes intended to improve consistency with
ISO14001:2004
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
9/41
9
Joint IAF / ISO Communique
They have recognized that ISO 9001:2008 introduces no new requirements.
ISO 9001:2008 only introduces clarifications to the existing requirementsof ISO 9001:2000 based on eight years of experience of implementing the
standard world wide with about one million certificates issued in 170 countries todate. It also introduces changes intended to improve consistency with
ISO14001:2004.
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
10/41
10
Joint IAF / ISO Communique
They have recognized that ISO 9001:2008 introduces no new requirements.
ISO 9001:2008 only introduces clarifications to the existing requirementsof ISO 9001:2000 based on eight years of experience of implementing the
standard world wide with about one million certificates issued in 170 countries todate. It also introduces changes intended to improve consistency with
ISO14001:2004.The
Trut
haboutth
eChan
ges
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
11/41
11
ISO 9001:2008 The Truth aboutthe Changes
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
12/41
12
The Truth about the Changes
1.1 General
a) needs to demonstrate its ability to consistently provide product that meets
customer and applicable statutory and regulatory requirements, and
b) aims to enhance customer satisfaction through the effective application of the
system, including processes for continual improvement of the system and the
assurance of conformity to customer and applicable statutory and regulatory
requirements.
NOTE 2 Statutory and regulatory requirements can be expressed as legal
requirements.
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
13/41
13
The Truth about the Changes
4.1 General requirements
NOTE 2 An outsourced process is identified as one needed for the organizations
quality management system but chosen to be performed by a party external to
the organisation.
NOTE 3 Ensuring control over outsourced processes does not absolve the
organization of the responsibility of conformity to all customer, statutory and
regulatory requirements.
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
14/41
14
The Truth about the Changes
4.2 Documentation requirements
4.2.1 General
NOTE 1 Where the term documented procedure appears within this International
Standard, this means that the procedure is established, documented,
implemented and maintained. A single document may address the requirements
forone or more procedures. A requirement for a documented procedure may be
covered by more than one document.
4.2.3 Control of documents
f) to ensure that documents of external origin determined by the organization to be
necessary for the planning and operation of the quality management system areidentified and their distribution controlled
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
15/41
15
The Truth about the Changes
4.2 Documentation requirements
4.2.1 General
NOTE 1 Where the term documented procedure appears within this International
Standard, this means that the procedure is established, documented,
implemented and maintained. A single document may address the requirements
for one or more procedures. A requirement for a documented procedure may be
covered by more than one document.
4.2.3 Control of documents
f) to ensure that documents of external origin determined by the organization to be
necessary for the planning and operation of the quality management system areidentified and their distribution controlled
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
16/41
16
The Truth about the Changes
5.5.2 Management representative
Top management shall appoint a member of the organizations management
who, irrespective of other responsibilities, shall have responsibility and authoritythat includes
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
17/41
17
The Truth about the Changes
6.2.2 Competence, training and awareness
The organization shall
a) determine the necessary competence for personnel performing work affectingconformity to product requirements,
b) where applicable, provide training or take other actions to achieve the necessary
competence
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
18/41
18
The Truth about the Changes
6.3 Infrastructure
c) supporting services (such as transport, communication orinformation systems)
6.4 Work environmentNOTE The term work environment relates to those conditions under which work
is performed including physical, environmental and other factors (such as noise,
temperature, humidity, lighting, or weather)
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
19/41
19
The Truth about the Changes
6.3 Infrastructure
c) supporting services (such as transport, communication or information systems)
6.4 Work environmentNOTE The term work environment relates to those conditions under which work
is performed including physical, environmental and otherfactors (such as noise,
temperature, humidity, lighting, or weather)
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
20/41
20
The Truth about the Changes
7.2.1 Determination of requirements related to the product
NOTE Post-delivery activities include, for example, actions under warranty
provisions, contractual obligations such as maintenance services, and
supplementary services such as recycling or final disposal
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
21/41
21
The Truth about the Changes
7.3.1 Design and development planning
NOTE Design and development review, verification and validation have distinct
purposes. They can be conducted and recorded separately or in any
combination, as suitable for the product and the organization
7.3.3 Design and development outputs
NOTE Information for production and service provision can include details for the
preservation of product
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
22/41
22
The Truth about the Changes
7.3.1 Design and development planning
NOTE Design and development review, verification and validation have distinct
purposes. They can be conducted and recorded separately or in any
combination, as suitable for the product and the organization
7.3.3 Design and development outputs
NOTE Information for production and service provision can include details for the
preservation of product
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
23/41
23
The Truth about the Changes
7.6 Control of monitoring and measuring equipment
NOTE Confirmation of the ability of computer software to satisfy the intended
application would typically include its verification and configuration managementto maintain its suitability for use
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
24/41
24
The Truth about the Changes
8.2.1 Customer satisfaction
NOTE Monitoring customer perception can include obtaining input from sources
such as customer satisfaction surveys, customer data on delivered product
quality, user opinion surveys, lost business analysis, compliments, warranty
claims, dealer reports
8.2.2 Internal audit
Records of the audits and their results shall be maintained
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
25/41
25
The Truth about the Changes
8.2.1 Customer satisfaction
NOTE Monitoring customer perception can include obtaining input from sources
such as customer satisfaction surveys, customer data on delivered product
quality, user opinion surveys, lost business analysis, compliments, warranty
claims, dealer reports
8.2.2 Internal audit
Records of the audits and their results shall be maintained
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
26/41
26
The Truth about the Changes
8.2.3 Monitoring and measurement of processes
NOTE When determining suitable methods, it is advisable that the organisation
consider the type and extent of monitoring or measurement appropriate to each
of its processes in relation to theirimpact on the conformity to product
requirements and on the effectiveness of the quality management system
8.2.4 Monitoring and measurement of product
Records shall indicate the person(s) authorising release of product for delivery to
the customer
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
27/41
27
The Truth about the Changes
8.2.3 Monitoring and measurement of processes
NOTE When determining suitable methods, it is advisable that the organisation
consider the type and extent of monitoring or measurement appropriate to each
of its processes in relation to their impact on the conformity to product
requirements and on the effectiveness of the quality management system
8.2.4 Monitoring and measurement of product
Records shall indicate the person(s) authorising release of product for delivery to
the customer
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
28/41
28
ISO 9001:2008 The Truth aboutthe Changes
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
29/41
29
The Truth about the Changes - Transition
Certification of conformity to ISO 9001:2008 and/or national equivalents
shall only be issued after official publication of ISO 9001:2008 (which hasnow taken place) and after a routine surveillance or recertification audit
against ISO 9001:2008.
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
30/41
30
The Truth about the Changes - Transition
Validity of certifications to ISO 9001:2000
One year after publication of ISO 9001:2008 all accredited certifications
issued (new certifications or recertifications) shall be to ISO 9001:2008.
Twenty four months after publication by ISO of ISO 9001:2008, any
existing certification issued to ISO 9001:2000 shall not be valid.
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
31/41
31
The Truth about the Changes - Transition
Validity of certifications to ISO 9001:2000
One year after publication of ISO 9001:2008 all accredited certifications
issued (new certifications or recertifications) shall be to ISO 9001:2008.
Twenty four months after publication by ISO of ISO 9001:2008, any
existing certification issued to ISO 9001:2000 shall not be valid.
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
32/41
32
ISO 9001:2008 The Truth aboutthe Changes
End of presentation - thank you for your participation
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
33/41
33
QUESTIONS?
There will now be a question and answer
session. Please utilise the question box to
submit any questions.
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
34/41
34
Implementation issues
What do you, as an organisation, have to do in relation to these changes?
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
35/41
35
Implementation issues
What do you, as an organisation, have to do in relation to these changes?
Familiarise yourself with the changes to the standard.
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
36/41
36
Implementation issues
What do you, as an organisation, have to do in relation to these changes?
Familiarise yourself with the changes to the standard.
Assess the impact on each function, department, process, area within your
organisations current Quality Management System.
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
37/41
37
Implementation issues
What do you, as an organisation, have to do in relation to these changes?
Familiarise yourself with the changes to the standard.
Assess the impact on each function, department, process, area within your
organisations current Quality Management System.
Where applicable, take appropriate action (implementation) to ensure thatyour organisation complies with the amendments in ISO 9001:2008.
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
38/41
38
Implementation issues
What do you, as an organisation, have to do in relation to these changes?
Familiarise yourself with the changes to the standard.
Assess the impact on each function, department, process, area within your
organisations current Quality Management System.
Where applicable, take appropriate action (implementation) to ensure thatyour organisation complies with the amendments in ISO 9001:2008.
Monitor and measure your processes and product against policies,
objectives and requirements for the product and report the results.
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
39/41
39
Implementation issues
What do you, as an organisation, have to do in relation to these changes?
Familiarise yourself with the changes to the standard.
Assess the impact on each function, department, process, area within your
organisations current Quality Management System.
Where applicable, take appropriate action (implementation) to ensure thatyour organisation complies with the amendments in ISO 9001:2008.
Monitor and measure your processes and product against policies,
objectives and requirements for the product and report the results.
Take further actions to continually improve the performance of theprocesses.
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
40/41
40
Implementation issues
DO
CHECK
ACT
PLAN
We cannot stand still or slip backwards. We must go forward now together.
Gerald R. Ford
-
7/27/2019 Sgs Ssc Iso9001 2008 Webinar en 09
41/41
41
Any further questions or request for information can
be obtained by contacting:
SGS United Kingdom Ltd
Systems & Services Certification
SGS House
217/221 London Road
Camberley
Surrey GU15 3EY
United Kingdom
Tel: +44(0) 1276 697999Fax: +44(0) 1276 697696
Email: [email protected]