sgcc peer connect: consumer resistance to smart grid roll-out

SGCC Peer Connect: Consumer Resistance to Smart Grid Roll-out

August 29, 2012

Today’s Presenters

Marcus BealSr. Project ManagerPepco Holdings Inc.

Charley PlowmanManager Distribution ServicesOGE Electric Services

• You will receive a copy of the slides– To the email you used to register– You will also receive a summary of the webinar

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explain or raise questions during the Q&A

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Questions & Audio

Agenda

1. SGCC’s Stop Smart Meters Response Campaign:• SGCC’s Mythbusting Materials

2. Utility Customer Experiences• Pepco Holdings Inc.

• Oklahoma Gas & Electric

3. Takeaways & Questions• SGCC’s Response Campaign & Education Components

moving forward

• Questions & Answer Session

Stop Smart Meters Response

• Started in 2011 as pressure from anti smart meter groups increased

• Jerry Day video has over 1.6 million views

• Separating the Facts from the Fiction about Smart Meters gaining traction

• Mythbusting fact sheet released to member groups and public

Stop Smart Meters Response

Name Background

Marcus Beal Sr. Project Manager Business Transformation – Pepco Holdings Inc.

• Community Outreach Ambassador for the Advanced Metering Infrastructure efforts in the District of Columbia and Maryland

• Systems Engineer responsible for numerous application, network, and server infrastructure projects

• Director of Research in the Distribution and Smart Grid areas – ERPI

• BS in Computer and Information Sciences from the University of Delaware

Speaker

© Pepco Holdings, Inc 2012

August 29, 2012

Advanced Metering Infrastructure (AMI)Smart Grid Update

Kenneth T. Farrell, P.E.AMI Program Manager

Marcus BealBusiness Transformation PMO


© Pepco Holdings, Inc 2012 10

AMI Presentation Topics

Project DescriptionPhases of DeploymentKey TechnologiesProject StatusKey Capabilities Progress Report



Who is PHI?

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• PHI is a holding company formed as a result of a merger between Pepco and Conectiv in 2002.

• The combined company serves approximately 1.9 million customers in Delaware, the District of Columbia, Maryland, and New Jersey.

• PHI utility subsidiaries include Atlantic City Electric (ACE), Delmarva Power, and Potomac Electric Power Company (Pepco) which deliver regulated electricity and natural gas service.



Who is PHI?

12

Gas

Customers ►788,000 ►501,000 ►124,000 ►547,00090% Residential10% Commercial Federal Gov - 18% of KWHOffice & Light Industrial Customers

GWh ►27,451 ►13,262 ► N/A ►10,187

Mcf (000's) ► N/A ► N/A ►20,700 ► N/A

Service Area ► 640 Square Miles ► 5,338 Square Miles ► 275 Square Miles ► 2,700 Square Miles

► ► ► ► Columbia, major Delaware New Jersey portions of Prince George's and Montgomery Counties

Major portions of

Power Delivery

Delmarva Peninsula

District of

Electric Electric

Northern Southern

Electric



Major Vendors

· Silver Spring Networks (SSN): Communication network (access points and relays), network interface card (NIC) that goes in the meters, head–end system (UIQ), professional services

· General Electric and Landis+Gyr: Electric meters containing the SSN NIC

· Itron: Meter Data Management System (MDM)· IBM: System integration services· Scope Services: Meter exchange services



Key Technologies

ADAPTED FROM DIAGRAMFROM SILVER SPRING NETWORKS

MDM Verizon Private Network

FIELD DEPLOYMENTSYSTEM INTEGRATION

NEM = Network Element ManagerAMM = Advanced Metering ManagerODS = Outage Detection System



Regulatory Activity

• December 17, 2009 - Approval for the deployment of AMI in Pepco’s District of Columbia jurisdiction was received from the District of Columbia Public Service Commission.

• September 2, 2010 - Approval for the deployment of AMI in Pepco’s Maryland jurisdiction was received from the Maryland Public Service Commission, subject to approval of a Customer Education Plan and an amended Business Case.

• February 18, 2011 – Approval of the amended Business Case and Customer Education Plan was received from the Maryland Public Service Commission.

• May 22, 2012 – The Maryland Public Service Commission held a public hearing on the issue of “Opt Out”.

• May 28, 2012 – The Maryland Public Service Commission issued a temporary order allowing customers to opt out of receiving a smart meter. A final order is pending.



Project Description

• Customer Education: Includes direct mailing, door hangers, web site information, and community meetings notifying customers of pending meter exchange and explaining the deployment process. Community meetings, direct mailings, and communication campaigns are being used to educate customers on the benefits including web site presentment through My Account and on dynamic pricing programs.

Specific AMI Work Packages include:• Automated Deployment System Integration: Includes the integration of Pepco’s existing systems

with the meter installation contractor’s (Scope Services) work order management system and the mesh network provider’s (SSN) UtilityIQTM (UIQ) head end system to support the procurement, receipt, installation and provisioning of communication network equipment and AMI endpoints. This project enables the Field Deployment Project.

• Field Deployment of AMI Components: Includes the design and physical installation of SSN Radio Frequency (RF) mesh communication network and the exchange of all existing electric meters with new “smart” electric meters.

• Customer Benefits System Integration: Includes four work streams – Meter-to-Bill, Web Presentment, AMI Portal and Off-Cycle Billing, and Outage Detection with Customer Notification. This includes implementation of the Meter Data Management System (MDM) for use in creating and validating billing determinants that enable Dynamic Pricing rate designs such as Critical Peak Rebate. This also includes integration of the Meter Data Management System with Pepco’s Customer Billing System.



Phases of Field Deployment

Meter Installation· Planning· Procurement· Staging· System integration· Customer notification· Order creation· Scheduling· Inventory management· Meter exchange· Area meter saturation· Hard to access installations

Communication Installation· Planning· Procurement· Staging· System integration· Order creation· Scheduling· Inventory management· Initial installation· Network optimization· Meter room remediation

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Account activation & benefit realization



Stats

Opt Out Requests • Pepco MD - 627• DPL MD – 54

Complaints • Pepco DC – 80

• Billing – 43• Customer Refusal - 15• Field – 18• Outage - 4

• Pepco MD – 250• Billing – 10• Customer Refusal – 226• Field – 12• Outage - 2

Claims • Pepco DC – 113• Pepco MD – 153



Progress Report – Radios

District of Columbia 65 Access Points Installed69 Repeaters Installed

Maryland 118 Access Points Installed272 Repeaters Installed



Progress Report – Meters

District of Columbia 264,035 Meters Installed~98%

Maryland 301,680 Meters Installed~55%

Name Background

Charley Plowman Manager Distribution Services – OGE Electric Services• 29 years of experience in the electric utility industry with 23

years of management experience• Responsible for the deployment of Smart Meters and

associated AMI network for OGE’s 30,000 square mile service territory

• Previous experience includes Management of Revenue Cycle Operations including Billing, Customer Service and Meter Reading and Field Accounting Operations

Speaker

Charley PlowmanManager Distribution Services

Oklahoma Gas and Electric

Takeaways & Questions

Thank you! You will receive a copy of the slides to the email address you used to register.

• Download the slides: http://smartgridcc.org/members-section/sgcc-peer-connect-calls• View SGCC’s Separating the Facts from the Fiction about Smart Meters Mythbusting Video: http://

smartgridcc.org/separating-the-facts-from-the-fiction-about-smart-meters• View SGCC’s Myths vs. Facts: The Truth about Smart Meters Fact Sheet:

http://smartgridcc.org/wp-content/uploads/2012/08/SGCC-Myths-vs.-Facts-Fact-Sheet.pdf

Marcus BealSr. Project ManagerPepco Holdings [email protected]

Charley PlowmanManager Distribution ServicesOGE Electric [email protected]

http://smartgridcc.org/members-section/sgcc-peer-connect-calls

http://smartgridcc.org/separating-the-facts-from-the-fiction-about-smart-meters

http://smartgridcc.org/separating-the-facts-from-the-fiction-about-smart-meters

http://smartgridcc.org/wp-content/uploads/2012/08/SGCC-Myths-vs.-Facts-Fact-Sheet.pdf

sgcc peer connect: consumer resistance to smart grid roll-out

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