session 3: participation and improvement€¦ · hand and wrist fractures –creating a virtual...
TRANSCRIPT
Session 3:
Participation and Improvement
Foundations in care experience: Module 4
• Share perspectives on the contribution of service users to
improvement
• Explore service user roles in improvement activities
• Examples of influential service user contribution
• Reflect on the management of expectation
• Consider the presence of tension and conflict
Session overview
Foundations in care experience: Module 4
Groups 6 x 6
Choose two examples of improvement work you can share
Take 30 minutes to:
1. Describe the aims
2. Explain how service users were involved in each example
3. What you learned
4. Reflections on what you might do differently
5. Get ready to share your stories
Nominate an ambassador
Each ambassador conducts 3 visits to learn from a new island – get ready to report back – what will you take from each visit?
Learning together
Foundations in care experience: Module 4
Diplomatic reports
Foundations in care experience: Module 4
Practice: examples of involvement in
improvement
Foundations in care experience: Module 4
Hand and wrist fractures – creating a virtual clinic
Foundations in care experience: Module 4
• Involvement from a
complaint
• Delays in treatment
• Introduction of a virtual
fracture clinic
• Surveys
• Text and website
information
• Exchange Network
• Follow-up calls (pain)
• Observation of care
Non-invasive ventilation – Improving experience
Foundations in care experience: Module 4
• Chronic obstructive pulmonary
disease
• Understanding experience
• Managing expectations
• End-of-life care
• Interviews
• Video – more patient voices
needed
Preparing people for surgery – use of online tools
Foundations in care experience: Module 4
• Oesophagogastric cancer
• Online platform to prepare
people for surgery
• Use of technology – the
interest in apps
• User testing – navigation,
level of detail, ways of
talking about emotional
support
Institute for Health Improvement
Improving the participation process
Foundations in care experience: Module 4
Introducing the National Involvement Standards
Foundations in care experience: Module 4
• Principles What are our values and how do we work together?
• Purpose Why we are doing this?
• Presence Who needs to be involved and why?
• Process What do we need to do together and why?
• Impact What difference does it make and for whom?
Domains of 4Pi
Foundations in care experience: Module 4
• Service users and carers offer unique insights into the experience
of treatment and care
• Be clear about setting and managing expectations and roles
• Be prepared to evolve and adapt together
Explore
Co-design
Test
Spread
Capture reflections as you proceed, don’t wait until the end of the
work
Learning points
Foundations in care experience: Module 4
• Be clear about the goal and purpose of engagement and
involvement
• Engagement and involvement are not new and are influenced by
many factors including research evidence
• Ask rather than tell – co-design is desirable as a way to minimise
tokenism
• Engagement and involvement are the foundation from which to
understand experience
Learning points from the day
Foundations in care experience: Module 4