“Is your glass half-full or half-empty?” Implementing a Wellbeing Strategy in

Scottish Water

Is your glass half-full or half-empty?

Wellbeing and Resilience Definitions Wellbeing - The health of an organisation, and crucially the people in it, doing something for themselves, the organisation and the communities in which they live and work. What contributes towards an employee’s enjoyment, engagement and happiness at work.” Resilience - “Not just surviving but thriving whatever challenges are faced”

Wellbeing Programme – Guiding Principles

We aim for our people to be “equipped, engaged , enthused and energised.” We will achieve this by: •  building adaptive capacity and resilience

•  encouraging employees to think about work as ‘what they do’ rather than ‘where they go’ to do it

•  implement a Wellbeing Programme that enables employees to ‘bring

their whole self to work’.

Target issues that are important to employees

• Workinginawaythatenhancesemployeeslifestyles

• Beliefinourvisionandvalues,beingpartofameaningfulenterpriseandsuppor<ngac<veengagementinlifeandwidersociety

• Posi<vehealthandbodilyfunc<oning,exerciseandgoodnutri<on,physicalsafetyandaccesstogoodhealthcareandinforma<on

PHYSICAL EMOTIONAL

AGILE ENERGISED

•  Emo<onalresilience;promo<ngfeelingsofself-confidence,self-esteem,trustandco-opera<onandsuppor<verela<onships

Scottish Water’s Wellbeing Model

An example of a Physical Wellbeing initiative Global Corporate Challenge 2015 – 152 SW Participants

72%

64%

76%

75%

79%

76%

An example of an Emotional Wellbeing Initiative Ruby Wax presenting to top 500 in SW

Example of an Agile Initiative Fixed, Fluid, Field or Free

Example of an Energising Initiative Water Aid Trip to Zambia 2015

Recognise the importance of leaders at all levels

SW Team Leaders

Building Personal Resilience

5 Pillars of Resilience Energy Inner Drive Future Focus Flexible Thinking Social Support

….. over to Helen

Has it made a difference? Winner of Scotland’s Best Large Employer 2015

“Key to success is the organisation’s approach to training and development, health and wellbeing, workplace environment, flexible working opportunities and engagement in company CSR initiatives.” (Business Insider) 84% employees agree that “Scottish Water demonstrates a commitment to my personal wellbeing and resilience” (Your Voice Employee Survey 2015)

Lessons Learned

• Be clear about the aims of your Wellbeing Programme • Go where the energy is – target issues of importance to employees • Measure from the start, and recognise you are in it for the long haul • You can do quite a lot with not a lot of resource • Communicate frequently - and carefully • Recognise the importance of leadership buy-in • Build strong foundations through building personal resilience

QUESTIONS?