services, procedures and facilities

Chapter 2

A Commitment to ServiceWith 20 hospitals in Malaysia, KPJ Healthcare Berhad is recognised as the largest private healthcare group in the country. But it is more than size which defines the organisation. Staffed by highly experienced personnel, boasting doctors who are among the best in their fields, equipped with top-notch technology, KPJ hospitals are at the forefront of the industry. With 11 hospitals already accredited and the rest in line to follow, they are examples of KPJ’s Commitment To Service.

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KPJ Johor Specialist HospitalThe first private hospital in the southern Malaysian state of Johor and the pioneering hospital in the KPJ Healthcare family, KPJ Johor Specialist Hospital (KPJ JSH) opened its doors in 1981 and started the ball rolling for what would eventually become the largest private healthcare group in Malaysia. Today, this 248-bed hospital is located on a 5-acre site off Jalan Abdul Samad in the state capital of Johor Bahru, where patients can enjoy a scenic view of the lush greenery at the adjacent Radio Television Malaysia compound. Its vision and mission of being the Preferred Healthcare Provider and to Deliver Quality Healthcare Services to Customers reflect the values of KPJ Healthcare Berhad.

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Services, Procedures and Facilities

• Audiology (Hearing Assessment)

• Cardiac Angiography and Catheterization

• Cardiovascular and Thoracic Surgery

• Cardiology

• Cardiothoracic Centre

• Ear, Nose & Throat Surgery (ENT)

• Fertility Centre

• Haemodialysis Centre

• Lithotripsy Centre

• General Surgery

• Internal Medicine

• Nephrology

• Neurosurgery

• Obstetrics and Gynaecology

• Ophthalmology

• Orthopaedic Surgery

• Paediatrics

• Physiotherapy and Occupational Therapy Centre

• Plastic and Reconstructive Surgery

• Radiology

• Radiotherapy and Oncology

• Urology

Awards and Recognitions

1997 MS ISO 9001 : 2008 certification since 1997

2004 Halal Certificate for Dietary (Inpatient Food) from Jabatan Agama Johor

2004 Winner of National Excellent OSH Award 2004 National Level

2004 &2005 Enterprise 50 Award

2005 Accredited by the Malaysian Society for Quality in Health (MSQH)

2007 Certificate of Merit for Industry Excellence Award (Export Excellence Award)

2007 Certificate of Merit for the National Award For Management Accounting (NAfMA)

2007 Finalist for ASEAN Business Award in Corporate Social Responsibility category

2007 Occupational Safety and Health Excellence Award (Silver)

2007 Runner-up for Asian Hospital Management Award

2009 &2010 Health Industry Recognition Award from Ministry of Health

2010 MS ISO 14001:2004 and OHSAS 18001:2007

2011 The 10th Asia Pacific International Entrepreneur Excellence Award 2011 in Excellence Service Quality category

2011 Winner of International Standard Quality Award in Quality Beauty & Healthcare Company category

2011 Member of the Malaysia Healthcare Travel Council (MHTC), Ministry of Health Malaysia

KPJ Johor Specialist HospitalNo. 39-B, Jalan Abdul Samad, 80100 Johor Bahru, Johor Darul Takzim, Malaysia.Tel: +607 225 3000 Fax: +607 224 8213 Website: http://www.kpjjohor.com Email: [email protected]


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KPJ Ipoh Specialist HospitalLocated in the capital of the State of Perak, KPJ Ipoh Specialist Hospital (KPJ ISH) is the premium hospital in the state, and is a multi-disciplinary tertiary care hospital. It was first established with just 100 beds by a team of 16 specialists in 1981. It joined Johor Corporation in 1989, to become the second hospital in the KPJ Healthcare group. Today, KPJ Ipoh Specialist Hospital is a 260-bed medical centre with 49 specialists, offering a wide-range of healthcare services to patients.



• Anaesthesiology

• Cardiology

• Cardiovascular and Thoracic Surgery

• Colorectal Surgery

• Dermatology


• Endocrinology

• Fetal Medicine

• Gastroenterology

• General Surgery

• Geriatrics

• Internal medicine

• Laparoscopy Surgery

• Lasik

• Nephrology

• Neurology

• Neurosurgery



• Ophthalmology

• Occupational Health Services

• Paediatric cardiology

• Paediatric Medicine and Paediatric Surgery


• Psychiatry and Psychogeriatric

• Radiology

• Radiotherapy and Oncology

• Respiratory Medicine

• Sports Medicine

• Urology


1999 Quality Management Excellence Award 99

2000 Enterprise 50 Award - 47th place


2002 First hospital in Malaysia to receive OHSAS 18001 certification

2004 Winner of Quality Management Excellent Award (Services)

2004 Accredited by the Malaysia Society for Quality in Health (MSQH)

2005 National Award for Management Accounting Best Practice (NAfMA)

2007 3 Years Accreditation Status (2nd Cycle) MSQH

2007 Baby Friendly Hospital Initiative Status (2nd Cycle)

2009 Perak Tourism Appreciation Award 2009

2010 Business of the Year award 2009 – Service of the Year award

2010 Halal Certification from Jabatan Agama Islam Perak

2010 3 Years Accreditation Status (3rd Cycle) MSQH

2011 Baby Friendly Hospital Initiative Status (3rd Cycle)


KPJ Ipoh Specialist HospitalNo. 26, Jalan Raja Dihilir, 30350 Ipoh, Perak Darul Ridzuan, Malaysia.Tel: +605 240 8777 Fax: +605 254 1388 Website: http://www.ish.kpjhealth.com.my Email: [email protected]

The colourful paediatric ward in KPJ Ipoh Specialist

Hospital and the cheery demeanor of the staff will

surely put your child at ease.


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KPJ Ampang Puteri Specialist HospitalLocated in one of the prime areas of the Kuala Lumpur/Petaling Jaya conurbation, KPJ Ampang Puteri Specialist Hospital (KPJ APSH) is the flagship of KPJ Healthcare Berhad and one of the most modern and well-equipped hospitals in Malaysia as well as the region. With 230 beds and providing a full-range of medical services, this six-storey hospital is a testament to KPJ’s commitment to providing top quality health services and care. In the year 2000, it became the first private hospital to receive accreditation from the Malaysian Society for Quality in Health (MSQH) – an accolade it has maintained right up to the present.



• Anaesthesiology

• Cardiology and Cardiothoracic Surgery

• Dermatology

• Diet Counselling Services

• Endocrinology



• Nephrology

• Neurology and Neurosurgery


• Ophthalmology and Ophthalmic Surgery


• Paediatrics, Paediatric Surgery and Paediatric Cardiology

• Pathology Psychiatry

• Physiotherapy and Rehabilitative Care


• Premier Wellness Clinic

• Radiology and Interventional Radiology

• Restorative Dentistry and Endodontics

• Rheumatology

• Urology

KPJ Ampang Puteri Specialist HospitalNo. 1 Jalan Mamanda 9, Taman Dato’ Ahmad Razali, 68000 Ampang, Selangor Darul Ehsan, Malaysia.Tel: +603 4270 2500 Fax: +603 4270 2443 Website: http://www.apsh.kpjhealth.com.my Email: [email protected]


1999 ISO 9002 certification

2000 First private hospital to receive the Malaysian Society for Quality in Health (MSQH) accreditation and first to acquire a three-year term

2002 First runner-up under the Human Resource Category at the Asian Hospital Management Awards

2003 First runner-up under the Marketing, Public Relations or Brand Management Category at the Asian Hospital Management Awards

2003 ISO 9001:2000 System Conversion from SIRIM

2005 First private hospital in Malaysia to be certified Integrated Management System (IMS) compliant

2006 Baby Friendly Hospital - 1st certification 2006

2007 Overall Winner of the Export Excellence Awards (Service Category) at the Industry Excellence Awards organised by the Ministry of International Trade and Industry (MITI)

2007 Gold Award (Service Category) at the Occupational Safety and Health Excellence Award

2008 Certification of Merit by the National Award for Management Accounting (NAfMA)

2008 Winner of the Brand Laureate – for Brand Excellence in Healthcare – Hospital

2009 Certificate of Achievement in Quality Environment Practices (5S) from Malaysia Productivity Corporation (MPC)

2009 Malaysia HR Award in the HR Excellence category from the Malaysian HR Awards 2008-2009

2009 Winner of the Asia Pacific Super Excellent Brand Award

2009 Winner in the Corporate Social Responsibility Category at the ASEAN Business Awards

2010 Global Award for Perfection, Quality & Ideal Performance from Association Otherways Management & Consulting Paris, France and Otherways International Research & Consultants

2010 Productivity Award from MPC

2010 Winner of Employment Category at the Asean Business Award

2011 Malaysia Service to Care Champion 2011 (Category Hospital) by Philip Kotler Center for ASEAN Marketing and MARKPLUS INC.



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KPJ Damansara Specialist HospitalLocated in the township of Damansara Utama in Petaling Jaya, KPJ Damansara Specialist Hospital became the eighth hospital to join the KPJ Healthcare group of hospitals in 1997. Since then it has become one of the premier hospitals in the Greater Klang Valley conurbation, and has a total of 250 beds. Apart from tertiary clinical care services, KPJ DSH is also home to two centres of excellence – namely a state-of-the-art Weight Management Centre (which is the first of its kind in Malaysia) as well as an Oncology Centre with the latest diagnostic equipment and therapies for treating cancer. Another unique facility it offers is a Sleep Study Centre where those who suffer from sleep problems can seek treatment.



• Anaesthesiology

• Audiology

• Breast Surgery

• Cardiothoracic Surgery and Cardiology Services

• Clinical Oncology and Radiotherapy Centre

• Dietetic Counselling Services

• DSH Fertility Centre

• General and Hepatopancreatobiliary / Laparoscopic / Bariatic Surgery

• Lithotripsy

• Medicine and Paediatrician Surgery

• Neurosurgical Services

• Neonatology


• Ophthalmology

• Open-Access Endoscopy Suite

• Ophthalmic Consultation and Surgery


• Plastic, Cosmetic and Reconstructive Surgery

• Premier Screening & Wellness Centre (PSWC)

• Renal and Dialysis Centre

• Sleep Study Centre

• Spinal Surgery Services

• Urology

• Walk-in 24 hour Outpatient Clinic



2005 Baby Friendly Hospital Initiative Award

2005 Enterprise 50 Award

2005 ISO 9001:2000, ISO 14001:2004 and OHSAS 18001:1999 certifcation by TUV Rheiland Group

2006 Productivity Award from the Malaysia Productivity Corporation (MPC)

2006 Participated in the Asia Hospital Management Award

2008 Gold Award (Service Category) at the Occupational and Health Award

2009 Human Resources Minister’s Award

2009 Certification of merit by National Award for Management Accounting (NAfMA)

2010 Winner of the Asia Pacific Super Excellent Brand Award

2010 Winner Big Employer for Human Resource Development Award by Ministry of Human Resources

2011 Quality Environment 5S certification from the Malaysia Productivity Corporation (MPC)

2011 ISO 22000:2005 Food Safety Management System


KPJ Damansara Specialist HospitalNo. 119, Jalan SS20/10, Damansara Utama, 47400 Petaling Jaya, Selangor Darul Ehsan, Malaysia.Tel: +603 7722 2692 Fax: +603 7722 2617 Website: http://www.dsh.kpjhealth.com.my Email: [email protected]

KPJ Damansara Specialist Hospital

opened its new Oncology Day Care

Suite in 2009, with 11 treatment

bays as well as consultant clinics.


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KPJ Selangor Specialist HospitalFormerly known as Selangor Medical Centre, KPJ Selangor Specialist Hospital (KPJ Selangor) opened its doors in 1996, and is located in the Selangor state capital of Shah Alam. A One-Stop Health Care Centre, KPJ Selangor Specialist Hospital provides quality competitive healthcare treatment and services for the residents, businesses and industrial population of Shah Alam, as well as for the rest of the nation and the world. This 169-bed facility is strategically located near several highways and is just a 30-minute drive away from the KL International Airport, as well as a 25-minute drive from the Kuala Lumpur city centre. As such it is conveniently located near a number of leading international hotels, making it an ideal destination for patients from home and abroad.



• Cardiology and Cardiac Surgery

• Clinical Psychology

• Dental Surgery

• Dermatology

• Diabetic Counselling

• Dialysis Service

• Diet Counselling Service

• Ear, Nose & Throat (ENT)

• Endocrinology

• General Surgery, Hepatobiliary and Gastroenterology

• Lithotripsy Service

• Nephrology

• Neurology and Neurosurgery

• Neurology Laboratory Services


• Ophthalmology

• Orthopaedic and Orthopaedic Surgery

• Paediatrics

• Paediatric Oncology

• Paediatric Surgery

• Physiotherapy Service


• Radiology Service

• Urology

KPJ Selangor Specialist HospitalLot 1, Jalan Singa 20/1, Section 20, 40300 Shah Alam, Selangor Darul Ehsan, Malaysia.Tel: +603 5543 1111 Fax: +603 5543 1722 / +603 5543 2222 Website: http://www.kpjselangor.kpjhealth.com.my Email: [email protected]


2004 Quality Management System (QMS) Certification by TUV Rheinland

2006 Baby Friendly Hospital Award by Ministry of Health Malaysia

2007 Champion of Focus Learning Service Challenge Award

2007 First Halal Certification by Majlis Agama Islam Selangor (MAIS)


2008 Commendable Management Acounting Practices by National Award for Management Accounting (NAFMA)

2008 Malaysian Business Ethics Excellence Award by Ministry of Domestic Trade & Consumer Affair

2009 Winner for Marketing, Public Relation or Promotional Project by Asian Hospital Management Award, Vietnam

2009 Healthy Industry Recognition Award by Ministry of Health Malaysia

2010 Excellence In Best Services by Asia Pacific Super Excellent Brand

2010 Excellent Award For Human Resource Development Project by Asian Hospital Management Award, Korea

2010 Gold Award In International Convention In Quality Concept Circle (ICQCC), Hyderabad

2010 Integrated Management System (IMS) Certification by TUV Rheinland

2011 Best Brand Category Healthcare Hospital by The Brand Laureate Awards

2011 Certificate of Appreciation for Human Resource Development Awards by Ministry of Human Resources

2011 Best Brands In Healthcare Category by The Asian Pacific Brands Foundation

2011 Ministry of Health – Malaysia Recognition Award by Malaysia Healthcare Travel Council (MHTC)

2011 Baby-friendly Hospital Initiative Award (2nd cycle) by Ministry of Health



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KPJ Seremban Specialist HospitalKPJ Seremban Specialist Hospital (KPJ SSH) opened its doors to the public in 2004, and has since become the leading medical facility in the State of Negeri Sembilan. Located in the State capital Seremban, at the town centre of Kemayan Square, this 137-bed hospital provides a full range of comprehensive medical services and therapies which have helped enhance the standards of healthcare in the surrounding region. Furthermore, the hospital is also strategically located in close proximity to the Federal administrative centre of Putrajaya, and is helping to complement the facilities in this intelligent city which is the heart of the Malaysian government.


KPJ Seremban Specialist HospitalLot 6219 & 6220, Jalan Toman 1, Kemayan Square, 70200 Seremban, Negeri Sembilan Darul Khusus, Malaysia.Tel: +606 767 7800 Fax: +606 767 5900 Website: http://www.ssh.kpjhealth.com.my Email: [email protected]


• Anaesthesiology

• Cardiology

• Clinical Laboratory

• Diet Counselling

• Ear, Nose & Throat (ENT), Head & Neck Surgery

• General Surgery

• General Medicine

• Nephrology

• Neurology


• Ophthalmology

• Orthopaedic and Trauma Surgery

• Paediatrics

• Physiotherapy / Rehabilitation

• Radiology

• Urology


2008 Asian Hospital Management Award 2008 under Community Service Project Category

2008 Gold Award under Cross Functional Category – Hari Mekar Kumpulan Johor Corporation 2008

2008 Certification of Recognition Malaysian Business Ethics Excellence Awards 2008 under Large Company Category by Ministry of Domestic Trade and Consumer Affairs

2008 Productivity Special Award 2008 from the Malaysia Productivity Corporation (MPC)

2009 1st place in Association of Private Hospitals Malaysia (APHM) Poster Competition 2009


2009 Re-Certification (3 Years) ISO 9001:2008

2010 Productivity Award 2009 from MPC

2010 National Award for Management Accounting 2010 (NAfMA)

2011 OHSAS 18001:2007


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KPJ Perdana Specialist HospitalThe premier hospital in the town of Kota Bahru, the capital of the east-coast Malaysian State of Kelantan, KPJ Perdana Specialist Hospital (KPJ PdSH) was opened for outpatient treatment at the end of 2001, with inpatient facilities coming on-stream in 2002. Since then, this 126-bed hospital has been providing top-class medical services to the public – particularly from the north-eastern part of the country. Among the unique amenities it offers is Perdana Home Nursing – a personalised home nursing service where patients who live within a 15 km radius of the hospital can receive nursing care in the comfort of their homes. This facility is perfect for mothers requiring post-natal care, as well as those requiring rehabilitative treatment, and terminally ill patients who need palliative care.


KPJ Perdana Specialist HospitalLot PT 37 & 600, Seksyen 14, Jalan Bayam, 15200 Kota Bharu, Kelantan Darul Naim, Malaysia.Tel: +609 745 8000 Fax: +609 747 2877 Website: http://www.perdana.kpjhealth.com.my Email: [email protected]


2005 ISO 9001 : 2000 Certification by Moody International

2006 Anugerah Landscape Halaman Cantik Peringkat Negeri Kelantan

2009 ISO 9001 : 2008 Certification by Moody International

2010 Accredited By Malaysian Society For Quality In Health (MSQH)

From paediatric care to geriatric care, KPJ Healthcare Hospital’s are there

for their patients, from before they are born, to when they are in their twilight years. This is built upon KPJ’s central

tenet to Care for Life.


• 24 hours Accident & Emergency Unit

• Anaesthesiology

• Cardiology and Interventional Cardiology

• Catheterization Laboratory

• Diagnostic Imaging



• General and Paediatric Orthopaedic Surgery

• General and Paediatric Surgery

• Haemodialysis


• MRI (Open system) and CT Scan

• Nephrology

• Neurosurgery


• Ophthalmology

• Paediatric Cardiology

• Paediatric Medicine

• Perdana Home Care Services

• Physiotherapy


• Radiology

• Urology


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KPJ Kajang Specialist HospitalFirst opened in 2006, KPJ Kajang Specialist Hospital (KPJ Kajang) is located in the satellite town of Kajang in the central Malaysian state of Selangor. A 132-bed eight-storey hospital, KPJ Kajang was the 17th hospital to join the KPJ network of hospitals and is dedicated to providing quality healthcare at an affordable price to the people of Kajang and beyond.



• Anaesthesiology

• Cardiology

• Dialysis

• Diet Counseling

• Echo Cardiogram (ECG) and Ultrasound

• Electroencephalogram (EEG)

• Electromyogram (EMG)

• Endoscopy and Stress Test (Treadmill) Room



• General Medicine (Physician)

• General Surgery

• Imaging facilities including X-Ray, OT X-Ray, CT-Scanner, Fluoroscope, MRI, Ultrasound, Mammogram

• Nephrology

• Neurology


• Ophthalmology


• Paediatrics

• Physiotherapy / Rehabilitation

• Radiology

• Urology

KPJ Kajang Specialist HospitalJalan Cheras, 43000 Kajang, Selangor Darul Ehsan, Malaysia.Tel: +603 8769 2999 Fax: +603 8769 2808 Website: http://www.kpjkajang.kpjhealth.com.my Email: [email protected]


2008 ISO 9001 : 2000 Certification

2009 ISO 9001 : 2008 Certification


2011 Halal Certification by Jabatan Agama Kemajuan Islam Malaysia (JAKIM)

2011 ISO 9001:2008 Re-Certification

Equipped with a wide range of medical facilities including a

mammogram machine, KPJ Kajang Specialist Hospital’s professional staff

make going through a mammogram scan, a hassle free experience.


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KPJ Penang Specialist HospitalOne of the few specialist hospitals located on mainland Penang, KPJ Penang Specialist Hospital is easily accessible from the North-South Expressway and is a stone’s throw away from the Juru Interchange and the Penang Bridge. KPJ Penang features state-of-the-art facilities and its team of doctors and nurses is highly-trained and committed to provide international-standard quality healthcare services. The new hospital is designed with the patients’ needs in mind, with meticulous attention given to details such as room design and decoration, ambience, and nutritional needs. It is equipped with the latest facilities such as Tesla Magnetic Resonance Imaging, 64-slice CT Scanner, Mammography System, Ultrasound, Operating Theatres equipped with LED Lights and the Extracorporeal Shock Wave Lithotripsy, the latest generation of lithotripters.



• Anaesthesiology

• Cardiology

• Ear, Nose, Throat & Neck Surgery


• General Surgery

• Nephrology


• Ophthalmology


• Paediatrics

• Physician

• Radiology

• Rheumatology

• Urology

KPJ Penang Specialist HospitalJalan Perda Utama, Bandar Perda, 14000 Bukit Mertajam, Pulau Pinang, Malaysia.Tel: +604 548 6688 Fax: +604 548 6700 Website: http://www.kpjpenang.kpjhealth.com.my Email: [email protected]


2010 Malaysian Society for Quality in Health (MSQH) Accreditation Award and acquired a three-year term

2011 Winner of International Standard Quality (ISQ) Award in Quality Beauty & Healthcare Company category

2011 2nd Prize for Scientific Poster Competition at Association of Private Hospitals Malaysia (APHM) Conference


The latest generation of lithotripters installed at KPJ Penang Specialist Hospital

is the Extracorporeal Shock Wave lithotripsy.


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Kedah Medical CentreA premier one-stop private specialist hospital, Kedah Medical Centre (KMC) houses the first Heart Centre in Kedah. Having opened its doors in 1987, a new 10-storey extension in 2004 expanded the number of beds to 132, and it is equipped with state-of-the-art-facilities to facilitate its multi-disciplinary medical specialties. KMC has been certified with ISO:2000 for all its Nursing, Support and Auxiliary Services to inpatients and outpatients since 1999. Apart from being a member of the KPJ Healthcare Group of Hospitals, it is also affiliated with the Perbadanan Kemajuan Negeri Kedah (Kedah State Development Corporation). Furthermore, it is the only private hospital within the Kedah/Perlis region to be accredited by the Malaysian Society for Quality in Health (MSQH) – a testament to its commitment to excellence as part of the KPJ family.



• Anaesthesiology

• Cardiology Clinic

• Cardiothoracic and Vascular Surgery Clinic

• Gastroenterology Clinic – inclusive of Hepatology

• General Surgery Clinic – inclusive of Laparoscopic Surgery

• Haemodialysis

• Homenursing

• Internal Medicine Clinic – inclusive of Respiratory/Chest Medicine and Neurology

• Nephrology Clinic

• Neuro Behavioral Medicine Clinic

• Obstetrics and Gynaecology Clinic – inclusive of Laparoscopic Surgery

• Otorhinolaryngology (ENT) Clinic

• Orthopaedic and Spine Surgery Clinic

• Opthalmic (Eye) Clinic

• Paediatric Clinic

• Physiotherapy

• Plastic and Reconstructive Surgery Clinic

• Radiology

• Urology Clinic with Lithotripsy Service

Kedah Medical CentrePumpong, 05250 Alor Setar, Kedah Darul Aman, Malaysia.Tel: +604 730 8878 Fax: +604 733 2869 Website: http://www.kmc.kpjhealth.com.my Email: [email protected]

It is never easy for one so young to be in hospital, however the professional and caring staff of KPJ

help make this traumatic time easier.


1999 Received ISO 9001 : 1994 certification



2011 First hospital in Northern Peninsular Malaysia to receive Full Accreditation status (3rd Edition) from the Malaysian Society for Quality in Health (MSQH)


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KPJ Tawakkal Specialist HospitalA 191-bed hospital located in the heart of Kuala Lumpur, KPJ Tawakkal Specialist Hospital (KPJ Tawakkal) was first established as a 66-bed hospital in 1984. Over the years, it has expanded, culminating in the construction and opening of its new building in 2010. More than 150,000 inpatients and over a million outpatients have sought treatment there through the years. Today, KPJ Tawakkal Specialist Hospital has been designated a centre of excellence in orthopaedic surgery – a position which is reflected in it having the first and only Digital Operating Theatre in Malaysia.



• Anaesthesiology

• Cardiology

• Dermatology

• Digital Operating Theatre



• General Surgery

• Haematology


• Neurology

• Neurosurgery


• Ophthalmic Surgery

• Oral Maxillary Surgery



• Paediatrics

• Pathology


• Psychiatry

• Radiology

• Urological Surgery

KPJ Tawakkal Specialist HospitalNo. 1 Jalan Pahang Barat, 53000 Kuala Lumpur, Malaysia.Tel: +603 4026 7777 Fax: +603 4021 0635 Website: http://www.tawakal.kpjhealth.com.my Email: [email protected]

Awards and Recognitions 1998 Certified with MS ISO 9002: 1994

2003 Certified with MS ISO 9001: 2000

2004 Winner of National Human Resource Excellence Award

2005 Halal Certification from Jabatan Kemajuan Islam Malaysia

2007 Enterprise 50 Award - 32nd place

2009 Winner of Productivity Award 2008 in Open Category from Malaysia Productivity Corporation (MPC)

2009 MOSPHA OSH Excellence Award 2008 / 2009

2009 Received Health Tourism Recognition Award from Ministry of Health

2010 Fully certified with MS ISO 9001: 2008

2010 Second placing for Pembangunan Sumber Manusia Award 2010

2011 Finalist in Quality Management Excellent Award (QMEA)

2011 Five Star Service Award from Focus Learning


2011 Awarded a 3-year Accreditation Status by the Malaysian Society for Quality in Health (MSQH)

A healthy heart is a happy heart, and KPJ Tawakkal Specialist

Hospital provides Cardiac Stress Tests to ensure your heart is at its

optimum condition.


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Puteri Specialist HospitalPuteri Specialist Hospital (PSH) is a 155-bed multi-disciplinary hospital located in the Johor state capital of Johor Bahru. It is the second KPJ hospital located in the city – after KPJ Johor Specialist Hospital. Puteri Specialist Hospital also has the distinction of being the first hospital to roll out the innovative KPJ Clinical Information System (KCIS) – a platform which aims to create a digital network connecting all KPJ hospitals.

Services, Procedures and Facilities• Cardiology

• Dermatology

• Diet Counseling

• General Surgery


• Haemodialysis


• Laparoscopic Surgery

• Lithotripsy Centre

• Neonatalogy

• Neonatal Intensive Care Unit (NICU)

• Neurology

• Nephrology

• Neuropsychiatry

Puteri Specialist HospitalNo. 33, Jalan Tun Abdul Razak (Susur 5), 80350 Johor Bahru, Johor Darul Takzim, Malaysia.Tel: +607 225 3222 Fax: +607 223 8833 Hotline: +6019 774 2692Website: http://www.psh.kpjhealth.com.my Email: [email protected]


• Occupational Health Services (OSHA)



• Otolaryngology (ENT)

• Paediatrics


• Paediatric Urology Neuropsychiatry

• Radiology

• Special Diagnostics

• Spinal Surgery

• Urology Surgery

Awards and Recognitions 1998 ISO MS9002 : 1994 Certification

2001 ISO MS 9001 : 2000 (Revison)

2004 Halal Certification from Majlis Agama Islam Negeri Johor

2005 Occupational Safety and Health Award from Kementerian Sumber Manusia

2005 Winner of Enterprise 50 Award

2006 Quality Management Excellence Award


2007 Productivity Award by Malaysia Productivity Corporation

2010 Global Award ISO MS 9001 : 2008 (Revison) EMS 14001 : 2004 OHSAS 18001 : 2007

2011 Baby Friendly Hospital Initiative


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Puteri Specialist Hospital

Puteri Specialist HospitalNo. 33, Jalan Tun Abdul Razak (Susur 5), 80350 Johor Bahru, Johor Darul Takzim, Malaysia.Tel: +607 225 3222 Fax: +607 223 8833 Hotline: +6019 774 2692Website: http://www.psh.kpjhealth.com.my Email: [email protected]

Kuantan Specialist HospitalThe first private specialist hospital on the East Coast of Malaysia, Kuantan Specialist Hospital (KSH) is located 1 km away from the town centre of Kuantan – the capital of the state of Pahang. A 77-bed hospital, KSH has received ISO 9002 Certification on Nursing Services, and was also the first private hospital in the East Coast to have a Cathlab facility and the latest 64-slice CT Scanner.

Services, Procedures and Facilities• 24 Hours Ambulance Service

• 24 Hours Accident & Emergency

• Anaesthesiology

• Cardiology

• Cathlab / Angiogram

• Diabetic Counseling

• Dietitian


• General Surgery

• Haemodialysis

• Home Nursing Services


• Laboratory

Kuantan Specialist HospitalNo. 51, Jalan Alor Akar, Taman Kuantan, 25250 Kuantan, Pahang Darul Makmur, Malaysia.Tel: +609 567 8588 Fax: +609 567 8098 Website: http://www.ksh.kpjhealth.com.my Email: [email protected]

Awards and Recognitions 1999 First Private Hospital in East Coast to

receive MS ISO 9001:2000

2005 Anugerah Kualiti Menteri Besar Pahang

2005 Productivity Award by Malaysia Production Corporation (MPC)


2007 50 Award - 14th place

2010 5S Certificate (Overall of hospital)

2010 MS ISO 9001:2008

• Neurosurgery


• Occupational Medicine

• Ophthalmology Surgery


• Paediatrics

• Parentcraft Classes Services

• Physiotherapy


• Radiology

• Urology


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Kuching Specialist HospitalThe 4-storey Kuching Specialist Hospital is located just 10 km from the city centre of Kuching – the state capital of Sarawak. The 12th hospital to join KPJ Healthcare Berhad, it aims to be a one-stop hospital offering a wide range of outpatient and inpatient specialist services, as well as screening packages. Kuching Specialist Hospital also has the distinction of being the first KPJ hospital in Sarawak – a testament to how KPJ is providing care throughout the nation.

Services, Procedures and Facilities• Anaesthesiology

• Cardiology

• Chest Internal Medicine

• Dermatology


• General and Internal Medicine

• General Surgery

• Infertility

• Nephrology

• Neurology


Kuching Specialist HospitalLot 10420, Block 11, Tabuan Stutong Commercial Centre, Jalan Setia Raja, 93350 Kuching, Sarawak, Malaysia.Tel: +6082 365 777 Fax: +6082 364 666 Website: http://www.kcsh.kpjhealth.com.my Email: [email protected]

• Occupational Medicine

• Ophthalmology and Opthalmic Surgery


• Otorhinolaryngology (Ear, Nose & Throat)

• Paediatrics

• Pathology

• Pharmacology

• Physiotherapy

• Plastic Surgery

Awards and Recognitions 2011 Certified with ISO 9001: 2008

• Psychiatry

• Radiology

• Urology


Kuching Specialist Hospital

Kuching Specialist HospitalLot 10420, Block 11, Tabuan Stutong Commercial Centre, Jalan Setia Raja, 93350 Kuching, Sarawak, Malaysia.Tel: +6082 365 777 Fax: +6082 364 666 Website: http://www.kcsh.kpjhealth.com.my Email: [email protected]

Sentosa Medical CentreOne of the oldest medical centres in Klang Valley, Sentosa Medical Centre traces its history from as far back as 1952 when it started out as Tan Dispensary. It was renamed Sentosa Medical Centre in 1979 and in 1993 moved to its current 8-storey, 200-bed building. Its acquisition by KPJ Healthcare Berhad in 2006 was a mark of confidence in this venerable but still important player in the Malaysian healthcare sector.

Sentosa Medical CentreNo. 36 Jalan Cemur, Kompleks Damai, 50400 Kuala Lumpur, Malaysia.Tel: +603 4043 7166 Fax: +603 4043 7761 Website: http://www.sentosa.kpjhealth.com.my Email: [email protected]

Services, Procedures and Facilities• Cardiology

• Dermatology



• General Surgery


• Lithotripsy

• Neuro Surgery

• Neurology



• Orthopaedic and Sports Injury

• Paediatrics

• Radiology

• Renal Haemodialysis

• Thoracic Surgery

• Urological Surgery

Awards and Recognitions 2008 Received ISO 9001 : 2008 certification, Moody International

2010 Registered as a healthcare facility for the promotion of healthcare travel and providing approved services licensed by the Ministry of Health



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Damai Specialist HospitalLocated in Damai, just 6 km from the Sabah state capital of Kota Kinabalu, Damai Specialist Hospital first opened its doors in 1990, and in 2005 it joined KPJ Healthcare Berhad. This not only enabled Damai Specialist Hospital to join a comprehensive network of private specialist hospitals under the KPJ family, it has also benefited through expansion of its facilities and services. These included a new wing which resulted in the number of beds increasing from 24 to 56, as well as the installation of new technologies to better diagnose and treat patients.

Services, Procedures and Facilities• 3D & 4D Fetal Ultrasound

• Accident & Emergency Services

• Anaesthesiology

• Diagnostic Imaging Services (MRI, CT Angiography, Mammography, X-Ray and Ultrasound)

• Ear, Nose & Throat Services

• Gastrointestinal Endoscopy

Damai Specialist HospitalDSC Building, Lorong Pokok Tepus 1, Off Jalan Damai, 88300 Kota Kinabalu, Sabah, Malaysia.Tel: +6088 222 922 Fax: +6088 243 540 / +6088 237 923 Website: http://www.dsc.kpjhealth.com.my Email: [email protected]

• General Blood Screening / Health Screening Packages

• General Medical / Cardiology Services

• General Surgical Services


• Neonatology and Paediatric Services

• Obstetric and Gynecological Services

• Orthopaedic and Traumatology Services

• Paediatrics

• Pharmacy

• Physiotherapy Services


• Radiology


Kluang Utama Specialist HospitalThe third KPJ hospital in the southern Malaysian state of Johor after KPJ Johor Specialist Hospital and Puteri Specialist Hospital, and the first located outside the city of Johor Bahru, Kluang Utama Specialist Hospital is a 40-bed facility with seven resident and nine visiting consultants. It opened its doors in 2001 as Pusat Pakar Kluang Utama, and is the only private medical centre in Kluang. In 2008, the hospital, which had 92 staff, joined KPJ Healthcare Berhad. Today it boasts a staff strength of 165 including specialists with 10 visiting consultants.

Services, Procedures and Facilities• 24 Hour Accident & Emergency

• Anaesthesiology

• Diagnostic Imaging Sevices


• General Surgery

• Haemodialysis


Kluang Utama Specialist HospitalNo. 1 Susur 1, Jalan Besar, 86000 Kluang, Johor Darul Takzim, Malaysia.Tel: +607 771 8999 Fax: +607 772 8999 Website: http://www.kush.kpjhealth.com.my Email: [email protected]

Awards and Recognitions 2011 IMS Certification by Bureau Veritas


• Ophthalmology


• Physiotherapy

• Trauma Surgery


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The non-accreditation hospitals layout are to arrange according to this1) Puteri2) Kuantan3) Kuching4) Sentosa5) DamaiKluang6) Taiping7) Sabah 8) Sibu 9) RS Medika Permata Hijau10) RS Medika BSD

Taiping Medical CentreA 48-bed hospital in the town of Taiping, Perak, Taiping Medical Centre (TMC) first opened its doors in 1983 under the name Ong Maternity Centre. It soon gained a reputation for excellence, and this was further reinforced in 2008 when it joined KPJ Healthcare Berhad. Its location in Taiping Heritage Town coupled with the expertise and professionalism of its doctors and nurses make it ideal for convalescence.

Services, Procedures and Facilities• Accident & Emergency Care

• Anaesthesiology

• Day Surgery

• Ear, Nose & Throat (ENT)

• Haemodialysis

• Home Nursing

• Laboratory


• Medicine


Taiping Medical CentreNo. 45-49, Jalan Medan Taiping 2, Medan Taiping, 34000 Taiping, Perak Darul Ridzuan, Malaysia.Tel: +605 807 1049 / +605 807 1971 Fax: +605 806 3713 Website: http://www.tmc.kpjhealth.com.my Email: [email protected]

• Operating Theatre

• Ophthalmology

• Orthopaedics

• Outpatient Treatment

• Paediatrics

• Pharmacy

• Physician

• Surgery

• X-ray and CT ScanProviding a range of medical services from general medicine to specialist care such as paediatrics as

well as obstetrics and gynaecology, Taiping Medical Centre is a one stop centre for all your medical

needs in the serene town of Taiping.


Sabah Medical CentreSabah Medical Centre (SMC) first opened its doors in 1986 with 6 resident consultants and 35 beds. Since then, SMC has grown to have 28 well-qualified and experienced resident consultants in various fields, and an 80 bed capacity. It is now one of the most advanced hospitals in the BIMP (Brunei, Indonesia, Malaysia, Philippines) region. Apart from having a team of highly trained specialists and

• 24-hours Accident & Emergency

• 64-slice CT Scan

• Anaesthesiology

• Bone Densitometry

• Cardiology

• Chemotherapy and Radiotherapy

• Dentistry

• Dermatology

• Dietary Consultation


• Electromyogram (EMG)

• Electroencephalography (EEG)

• Endocrinology

• Endoscopy Unit

• Endovenous Laser Ablation (EVLA)

• Eye Centre

• Fluoroscopy

Sabah Medical CentreLorong Bersatu, Off Jalan Damai, Luyang, 88300 Kota Kinabalu, Sabah, Malaysia.Tel: +6088 211 333 Fax: +6088 272 622Website: http://www.sabahmedicalcentre.com Email: [email protected]


• General Surgery

• General Medicine

• General and Surgical Wards

• Haemodialysis Centre

• Heart Centre

• ICU/HDU and Isolation Room

• Infectious Disease

• Laboratory Services

• Labour Rooms

• Lithotripsy Nerve Conduction Study (NCS)

• Mammogram

• Medical Screening for Visa Application

• MRI

• Neurology

• Nephrology

• Nursery


• Oncology

• Operating Theatres

• Ophthalmology

• Orthopaedic and Traumatology

• Paediatrics

• Pharmacy

• Physiotherapy

• Plastic/Cosmetic/Reconstructive Surgery

• Psychiatry

• Radiology

• Sclerotherapy

• Sleep Study

• Specialist and Visiting Night Clinics

• Urology

• Well Being Centre

Awards and Recognitions 2011 Member of the Malaysia Healthcare Travel

Council (MHTC), Ministry of Health MalaysiaServices, Procedures and Facilities

medical staff, it also has top-notch medical facilities such as its Oncology Centre, Heart Centre, Eye Centre, ICU/CCU, Operating Theatres and Dialysis Centre.

Currently, SMC is operating within the premise of Queen Elizabeth Hospital II and it will soon move to its brand new SMC building, which is expected to be operational by the end of this year, 2012.

Taiping Medical Centre

Taiping Medical CentreNo. 45-49, Jalan Medan Taiping 2, Medan Taiping, 34000 Taiping, Perak Darul Ridzuan, Malaysia.Tel: +605 807 1049 / +605 807 1971 Fax: +605 806 3713 Website: http://www.tmc.kpjhealth.com.my Email: [email protected]


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Sibu Specialist Medical CentreA recent addition to the KPJ Healthcare network of hospitals, having joined the company in early 2011, Sibu Specialist Medical Centre was first opened in 2003. Boasting 35 beds, this multi-disciplinary care hospital is dedicated to providing quality and cost-effective healthcare to the public – particularly from the thriving Sarawak town of Sibu and its surrounding areas.

Services, Procedures and Facilities• Anaesthesiology

• Cardiology



• General Surgery

• Haematology



• Occupational and Physiotherapy Care

• Ophthalmology and Oculoplastic Surgery


• Paediatrics Medicine

Sibu Specialist Medical CentreNo. 52A-G, Brooke Drive, 96000 Sibu, Sarawak, Malaysia.Tel: +6084 329 900 Fax: +6084 327 700 Website: http://www.ssmc.kpjhealth.com.my Email: [email protected]

• Psychiatry

• Radiology

• Vascular Surgery

Sibu Specialist Medical Centre is the first hospital in Sarawak to have the

latest 64-slice CT Scan.


Sibu Specialist Medical Centre

Sibu Specialist Medical CentreNo. 52A-G, Brooke Drive, 96000 Sibu, Sarawak, Malaysia.Tel: +6084 329 900 Fax: +6084 327 700 Website: http://www.ssmc.kpjhealth.com.my Email: [email protected]

Rumah Sakit Medika Permata Hijau

Located in the western part of Jakarta, the capital of Indonesia, Rumah Sakit Medika Permata Hijau is one of the leading hospitals in the country, a status that is reflected in it being part of KPJ Healthcare’s family. One of the best equipped hospitals in the country, RS Medika Permata offers a wide range of inpatient and outpatient treatment facilities, with a focus on warm and friendly personal care.

Services, Procedures and Facilities• 24 Hours Ambulance Service

• Accident & Emergency Care

• CT Scan

• Echocardiogram

• Endoscopy

• Fluoroscopy

• Haemodialysis

• Laboratory

Rumah Sakit Medika Permata Hijau Jl Raya Kebayoran Lama No. 64, Jakarta Barat 11560, Indonesia.Tel: +62021 530 5288 / +62021 534 7411 Fax: +62021 530 5291Website: http://www.rsmph.co.id Email: [email protected]

• Laser Therapy

• Nutrition Consultation

• Physiotherapy

• Radiology

• Spirometry

• Treadmill Test

• Ultrasound

• X-Ray

No matter where its hospitals are based, KPJ Healthcare Berhad’s nurses are recognisable

through their courtesy and unparalleled medical expertise. Here, the nurses of Rumah

Sakit Medika Permata Hijau are seen to embody the company’s value to ‘care for life’.


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Rumah Sakit Medika BSDLocated in the city of Bumi Serpong Damai (BSD) in Serpong, Indonesia, Rumah Sakit Medika BSD opened its doors in December 2009. Now part of KPJ Healthcare’s family of hospitals, RS Medika BSD has a floor area of 12,000 sq. m, and is seven storeys tall. One of the best equipped hospitals in Indonesia, it offers comprehensive healthcare facilities such as diagnostics, and curative, therapy, rehabilitative and radiological treatments.

Services, Procedures and Facilities• 1.5 Tesla MRI

• 128-Slice CT Scan

• 24-Hour Accident & Emergency Centre

• 24-Hour Laboratory

• Angiogram

• Cathlab

• Cardiology

• Cardio Surgery

• Day Surgery

• Dermatology

• Dentistry

• Ear, Nose & Throat ( ENT)

• Executive Screening

• General Surgery

• Haemodialysis


Rumah Sakit Medika BSDJl. Letnan Soetopo Kav. Kom IIIA No. 7, BSD City, Tangerang – Banten 15330, Indonesia.Tel: +6202 1537 2296 Fax: +6202 1538 2296 Emergency : +6221 537 8609 Website: http://www.rs-medikabsd.co.id Email: [email protected]

• Mammogram

• Mobile X-Ray

• Neurology

• Neuro Surgery


• Oncology

• Oncology Surgery

• Ophthalmology



• Paediatrics

• Physiotherapy

• Pulmonology

• Psychiatry

• Specialist Clinic

• Urology

Equipped with some of the latest in medical technology, Rumah Sakit Medika BSD has the

distinction of having a 128-Slice CT Scan – the only one in the Asian region.


Rumah Sakit Medika BSD

Rumah Sakit Medika BSDJl. Letnan Soetopo Kav. Kom IIIA No. 7, BSD City, Tangerang – Banten 15330, Indonesia.Tel: +6202 1537 2296 Fax: +6202 1538 2296 Emergency : +6221 537 8609 Website: http://www.rs-medikabsd.co.id Email: [email protected]

Jeta Gardens

27 Clarendon Ave Bethania, 4205, Queensland, Australia.Free call: 1800 227 818 Tel: +61 7 3200 7188 Fax: +61 7 3200 7100Website: http://www.jetagardens.com Email: [email protected]

In 2011, KPJ Healthcare Berhad further demonstrated its commitment to providing quality care for people of all ages when it acquired a majority stake in Australian aged-care centre – Jeta Gardens. Located near Brisbane and the Gold Coast over 34 acres of scenic land, it has redefined the concept of a retirement home by combining quality geriatric care services with world-class amenities and facilities that would not be amiss in a five-star hotel. Indeed Jeta Gardens’ aim of being a ‘retirement resort’ is part and parcel of its mission to show that one’s golden years can be both pleasurable and productive.

Residents can choose to live in spacious villas or apartments, all of which have been designed specifically to meet the needs of the elderly, and which also boast superb views of scenic panoramas. Meals and laundry services are available on demand, thus ensuring that residents need not worry about such trifles. In order to further reinforce the community aspect of Jeta Gardens, a Club House is also available for parties and gatherings. Furthermore, one can also play games such as table

tennis, keep fit in the gym, go for a new do in the hair salon, practise tai-chi, or enjoy delicious Asian and Western dishes in the in-house restaurant.

The Chinese-design theme of Jeta Gardens – makes it very attractive for the sizeable Asian community there. Residents can take leisurely strolls around the delightful gardens, have a BBQ party, or enjoy the fresh air in healthy outdoor activity. They can also take boat rides on the Logan River, or plant their own little garden.

Of course, Jeta Gardens does not forget that its main role is to provide care to its elderly residents – some of whom require specialist medical and nursing care. Thus, it provides beds for both high-care and low-care patients, including those with dementia or who require palliative treatment. At the front line are qualified nurses, led by a Director of Nursing assisted by a Deputy Director, as well as physiotherapists, other therapists, and on-call medical practitioners. Also worth mentioning is that all the staff are fluent in one or more Asian languages, thus ensuring that communication will not be a hindrance.

Retirement and Aged Care Resort

Awards and Recognitions 2008 “2008 State Winner – Lifestyle Housing for Seniors over

US$25 Million” by Master Builders Association Australia

2010 Finalist – “2010 Business Achiever Awards (Specialty Retailer & Services)” by Albert & Logan News, Queensland

2011 “The 2011 Best Business Strategy in over 50s Housing Sector in Australasia” by Aged Care Housing Weekly News.


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Chapter 2_health tourism_02/03/2012.indd 112 4/4/12 2:57 PM

As the leading private healthcare group in Malaysia, KPJ Healthcare Berhad has a network of hospitals offering a comprehensive range of medical services and employing some of the foremost specialists in their fields. As such, it is a key player in the promotion of Malaysia as a health tourism hub.

According to a report by NuWire Investors in 2008, Malaysia is one of the top three health tourism destinations. Following a study which predicted a 25% growth per annum in the sector from 2009 to 2011, and in order to tap into this market, the Malaysia Healthcare Travel Council (MHTC) was launched in 2009 with the intention of developing the sector. Datin Paduka Siti Sa’diah – the Managing Director of KPJ Healthcare Berhad, is one of the members appointed to this council.

Apart from the lower cost of medical treatment compared with places such as the United States, Australia and Europe, Malaysia is already a popular tourism destination by itself. Therefore, health tourism in the country has great potential as it allows people to enjoy a vacation and seek treatment at the same time.

Bringing The World To Malaysia

KPJ Healthcare Berhad has been an active player in the promotion of Malaysia as a health tourism destination, and among the target markets are travellers from the Middle East.


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Above: Malaysia’s Minister of Health, Dato’ Seri Liow Tiong Lai (on the right) listening as Dr Mubbashir Iftikhar – KPJ’s Chief Information Officer (5th from right) explains how KPJ works to promote health tourism, during the Malaysia Healthcare Services Exhibition at Dhaka, Bangladesh in March 2011.

Left: In July 2008, KPJ Healthcare Berhad was awarded the BrandLaureate Award in Healthcare (Best Brand) from former Prime Minister Tun Dr Mahathir Mohammad. Receiving the award on behalf of KPJ is its Executive Director and Chief Operating Officer Amiruddin Abdul Satar.

Healthcare’s advert guidelines to promote medical tourismAdvertising guidelines for the healthcare sector will be further liberalised in order to promote medical tourism in this country, and to ensure that the targets set for the sector under the National K.

PORT DICKSON: Advertising guidelines for the healthcare sector will be further liberalised in order to promote medical tourism in this country, and to ensure that the targets set for the sector under the National Key Economic Areas will be achieved, Health Minister Datuk Seri Liow Tiong Lai said yesterday.He said the guidelines also will help the country compete with its neighbours to become one of the healthcare hubs in the region.

“Health practitioners appealed to the government for a review as they are losing out to others in attracting medical tourists.“Although doctors and hospitals are now allowed to advertise their services, there are certain limitations. We will review this and see how it will further boost the health industry,” he said to

reporters after opening the Chief Executive Officers Summit for Malaysian Healthcare Travel, here. The review of the guidelines was also timely, Liow said, as many healthcare services offered in Malaysia are already world-class standard.

He said Malaysia’s share of the healthcare pie is still very small compared to Singapore and Thailand, which have shown stronger growth every year.With the right strategies and concerted efforts, he said, healthcare tourism in this country can go further and have the potential to capture a greater share of the market.

“We have a lot more advantages compared to our neighbours, and we ought to get a bigger share of the healthcare travel global market. To me, it all boils down to the commitment of industry players, and whether you have the passion to make the best out of it,” he said.In the first nine months of this year some 350,000 foreigners – the majority from Indonesia – sought treatment in this country and spent some RM380 million in the process, he said.

The government is targeting a revenue of some RM430 million from healthcare travel this year, up by 22 per cent from last year, he said. — Bernama

PROMOTING HEALTH TOURISM: Liow (second left) shakes hands with corporate

executive of KPJ Healthcare Berhad Ainul Azleen Rahmat (right) after opening the chief

executive officers summit for Malaysian.

SaTuRDay, December 7, 2011

Untitled-1.indd 1

3/8/12 3:12 PM


Leading the way

KPJ Healthcare Berhad is contributing by ensuring excellence in all areas in all its hospitals – from medical treatment to nursing care. With 11 of its hospitals accredited by the Malaysian Society for Quality in Health (MSQH) and with the other 9 set to follow, KPJ Healthcare Berhad is showing that the quality of its hospitals are on par with the best in the world.

To date, eight KPJ hospitals have been identified by the Ministry of Health as facilities for promoting health tourism in Malaysia. They are KPJ Tawakkal Specialist Hospital, KPJ Selangor Specialist Hospital, Sentosa Medical Centre, KPJ Johor Specialist Hospital, KPJ Ampang Puteri Specialist Hospital, KPJ Damansara Specialist Hospital, KPJ Ipoh Specialist Hospital, and Puteri Specialist Hospital.

Health tourists seeking treatment at KPJ hospitals come from all over the world – with the most common being from other Southeast Asian countries, Japan, Australia, and the United Kingdom. Furthermore, owing to Malaysia’s position as a Muslim-majority country, many travellers from Muslim countries such as Pakistan, Bangladesh and the Middle East nations have also sought the services of KPJ.

Facilitating health tourists

Apart from providing medical services, KPJ Healthcare Berhad also helps facilitate the arrival and stay of health travellers. Its International Patient Services Centre (IPS) is a one-stop centre staffed by service-oriented and professional personnel who help intending patients find the right specialists in the KPJ network of doctors, as well as provide any procedural details and estimates of treatment costs.

Furthermore, the IPS team is also able to help health travellers with visa applications and accommodation for family members accompanying the patient. Other services include transfer from the airport to the hotel, interpreter services, and local sight-seeing tours.

Focus Areas

Featuring a wide range of specialty health services and facilities as well as specialists, KPJ Healthcare Berhad’s hospitals are often sought by those seeking treatment in such fields as Cardiology, Cosmetic and Reconstructive Services and Surgery, Oncology, Radiotherapy and Chemotherapy, Ophthalmology, and Orthopaedic Surgery. Other popular services include Obstetrics and Gynaecology, Paediatric and Neonatal Care, and Health Screening and Wellness.

Healthcare’s advert guidelines to promote medical tourismAdvertising guidelines for the healthcare sector will be further liberalised in order to promote medical tourism in this country, and to ensure that the targets set for the sector under the National K.

PORT DICKSON: Advertising guidelines for the healthcare sector will be further liberalised in order to promote medical tourism in this country, and to ensure that the targets set for the sector under the National Key Economic Areas will be achieved, Health Minister Datuk Seri Liow Tiong Lai said yesterday.He said the guidelines also will help the country compete with its neighbours to become one of the healthcare hubs in the region.

“Health practitioners appealed to the government for a review as they are losing out to others in attracting medical tourists.“Although doctors and hospitals are now allowed to advertise their services, there are certain limitations. We will review this and see how it will further boost the health industry,” he said to

reporters after opening the Chief Executive Officers Summit for Malaysian Healthcare Travel, here. The review of the guidelines was also timely, Liow said, as many healthcare services offered in Malaysia are already world-class standard.

He said Malaysia’s share of the healthcare pie is still very small compared to Singapore and Thailand, which have shown stronger growth every year.With the right strategies and concerted efforts, he said, healthcare tourism in this country can go further and have the potential to capture a greater share of the market.

“We have a lot more advantages compared to our neighbours, and we ought to get a bigger share of the healthcare travel global market. To me, it all boils down to the commitment of industry players, and whether you have the passion to make the best out of it,” he said.In the first nine months of this year some 350,000 foreigners – the majority from Indonesia – sought treatment in this country and spent some RM380 million in the process, he said.

The government is targeting a revenue of some RM430 million from healthcare travel this year, up by 22 per cent from last year, he said. — Bernama

PROMOTING HEALTH TOURISM: Liow (second left) shakes hands with corporate

executive of KPJ Healthcare Berhad Ainul Azleen Rahmat (right) after opening the chief

executive officers summit for Malaysian.

SaTuRDay, December 7, 2011

Untitled-1.indd 1

3/8/12 3:12 PM

Above:Following the Malaysian government’s liberalisation of the healthcare sector’s advertising guidelines in 2011, the country’s medical tourism sector has seen an increase in patients. KPJ Healthcare Berhad contributes significantly to this, through its participation in various healthcare fairs and summits.


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Excellence in Radiology

KPJ’s commitment to providing excellence in all areas of healthcare also extends to diagnostics, and its hospitals are equipped with a comprehensive range of equipment. These include the latest CT (Computer Tomography) scanners, MRI (Magnetic Resonance Imaging) machines, as well as machines that perform mammograms, fluoroscopy, and bone densitometry.

Excellence in Neurology

Those seeking comprehensive neurological care services from highly experienced doctors would do well to visit a KPJ Healthcare hospital. There, you can find the full gamut of services for the diagnosis, treatment and management of afflictions of the brain and nervous system. These include stroke, epilepsy, migraine, Parkinson’s disease, and peripheral neuropathy. The hospitals are also equipped with top-range equipment for EEG monitoring, EMG and nerve conduction studies, as well CT scans and MRI.

Excellence in Cardiology

KPJ’s excellence in cardiology is reflected in it employing highly-qualified specialists in the field, as well as having state-of-the-art Cardiac Centres equipped with the most modern testing, monitoring and treatment facilities for treating heart diseases such as angina, congestive heart failure, cardiac arrhythmias and heart attacks.

Excellence in Cosmetic and Reconstructive Services

At KPJ Healthcare, patients can find a range of cosmetic and reconstructive surgical procedure services as well as skin care and laser services. Among the complicated operations carried out by the team of surgeons are those involving skin and bone grafting – particularly in cases of severe burns or accidents. Other procedures include abdominoplasty, breast augmentation or reconstruction and maxillofacial reconstructive surgeries, all of which are carried out in accordance with the strictest medical standards.

Excellence in Oncology, Chemotherapy and Radiotherapy

Utilising the latest technology such as state-of-the-art linear accelerators, KPJ’s Oncology Centres are able to diagnose and treat cancers in a safe and effective manner which minimises risk to patients. Furthermore, KPJ Healthcare also offers cancer screening packages as well as cytotoxic drugs reconstitution services for chemotherapy that comply with the strictest sterility and safety requirements.

Excellence in Weight Management

KPJ Damansara Specialist Hospital is the proud home of the Weight Management Centre, which was established in 1996. Set up in collaboration with the Centre for Severe Obesity in Florida, USA, it has since become a leading centre of excellence offering treatments which incorporate the latest techniques in bariatric and laparoscopic surgery, as well as for the management of obesity and other weight problems.

Excellence in Ophthalmology

At KPJ, patients can find top-notch ophthalmology services such as cataract surgery, intra-ocular lens implant, management of corneal disorders, vitrectomy, squint operation, entropion, chalazion, and ptyregium removal, among other procedures.

Excellence in Orthopaedics

KPJ Healthcare has a team of highly trained specialists in the field of sports medicine, arthroscopy, joint replacement and reconstruction (knee and hip) and spinal injury. Apart from providing laparoscopic (minimally invasive) surgical procedures which reduce scarring and recovery time, KPJ is also the proud owner of the first Digital Operating Theatre in Malaysia – found at KPJ Tawakkal Specialist Hospital.

Clockwise from top:

From state-of-the-art medical equipment to its professional staff, KPJ hospitals are ready for any emergency.

Thanks to the Weight Management Centre in KPJ Damansara Specialist Hospital, people who are obese or have other weight problems can find treatment for and management of their affliction.

Thanks to its specialists in plastic and reconstructive surgery, KPJ Healthcare has helped make Malaysia a popular destination for those seeking a little lift in their lives.


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Excellence in Obstetrics and Gynaecology

Bringing a child into the world is one of the most joyous yet potentially complicated moments in a woman’s life, and at KPJ Healthcare, expecting mothers can find services such as high-risk obstetric care, foetal assessment, reproductive endocrinology, gynaecology, and obstetrics care. Other services include family planning services, assisted reproductive services such as IVF (in-vitro fertilisation), parentcraft and antenatal education, stem cell cord blood services, women's health screening, and PAP smear testing.

Excellence in Paediatrics and Neonatal Services

In accordance with its tenet of Care for Life throughout generations, KPJ Healthcare has a team of paediatricians offering quality medical treatment to young ones. Among the procedures and services available are cardiac, surgical and neuro-surgical care for critically ill newborns, as well as high frequency oscillatory ventilation, haemodynamic monitoring, paediatric cardiothoracic surgery, paediatric surgery and infant progress programmes. Apart from that, the children’s wards are decorated in bright and cheerful colours to aid in emotional recovery.

Excellence in Health Screening and Wellness

KPJ Healthcare believes strongly in the adage of prevention being better than cure, and through its Premier Screening and Wellness Centre (PSWC) it offers a range of health screening programmes such as General Executive Screening as well as Premier Well Man and Well Woman Heart Screening.

Excellence in Dental Services

As multi-care service provider, KPJ Healthcare hospitals also offer dental services which are provided by highly-trained and experienced specialists. The treatments encompass the full range of dental care such as restorative, cosmetic and implant therapy, root canal treatments (endodontics), braces (orthodontics), paediatric dentistry, gum disease treatment (periodontics), dental implants, dentures, and crowns (prosthodontics), as well as oral and maxillofacial surgery.

For young children, being hospitalised can often be a traumatic experience. Thanks to the friendly nurses and cheerily-decorated wards at KPJ hospitals, this time is made less trying for the little ones.


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KPJ’s Health Tourists SpeakWith its world-class medical services and healthcare professionals embodying the famous Malaysian values of warmth, attentiveness and hospitality, KPJ Specialist hospitals have earned a sterling reputation in the health tourism field. These words of appreciation and commendations from foreign patients past and present are testaments to the high quality of care found at KPJ hospitals.

KPJ Book_patient testimony.indd 120 4/4/12 3:02 PM

Care for the YoungDr Pezhman Hafez and ArazWhen six-year old Araz Hafez woke up one day with a sore throat that was so severe, he was unable to swallow, his father – Iranian post-graduate medical student – Dr Pezhman was in a quandary. Having heard positive testimonials about the quality of KPJ Ampang Puteri Specialist Hospital from his fellow students, Dr Pezhman decided to take his son there. To say that he was impressed would be putting it mildly.

“First of all, the facilities there were all top-notch, and the air of professionalism there really inspires confidence. Also the paediatrician who treated Araz was wonderful. She spoke to him with care and concern, and even made him laugh. And when she explained his condition, she was very clear and detailed, and she really made us feel at ease,” he said. As he and his wife are both medical practitioners who have travelled to different parts of the world, Dr Pezhman Hafez has knowledge of what makes a world-class healthcare facility, and as he so succinctly puts it, “KPJ Ampang Puteri Specialist Hospital is up there with the best.”

“What I like best about KPJ hospitals is the specialists in KPJ

have their clinics in the hospitals, so patients

can be warded and also receive specialist care at

the same time.

”Dr Pezhman


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The Language of CareMarc BenkelmannMarc Benkelmann is fluent in three languages – including English and his native German – and owns his own translation company. Yet for this multi-lingual expatriate, sometimes the most effective language in a healthcare environment is not spoken but shown. “I go to Tawakkal hospital,” he said, “and whenever I am there, no matter how unwell I may be feeling, the warm smiles from the nurses and others there make me feel better immediately. Of course, quality of treatment is also important, and I am really impressed by the qualifications and the experience of the doctors there.”

Having lived in many other countries, Marc is able to compare and contrast the standards of hospitals, and gives KPJ Tawakkal Specialist Hospital, two thumbs up. “The quality of healthcare and the doctors at the hospital are on par with developed nations. In fact, I would say it is better because in Europe, you often have to make an appointment weeks in advance before a specialist will see you. So the system here is really patient-friendly,” he grinned.

Marc

“

”

Once, I sprained my lower back and went to KPJ Tawakkal Specialist Hospital for treatment. Instead of giving me plenty of expensive pills which would not address the problem, the doctor referred me to a physiotherapist, who took the time to teach me

simple but effective exercises I could do at home.

It is nice to know that the doctor isn’t that eager to prescribe medication but instead empowers me with the knowledge to treat

and prevent my problem from re-occuring.


Care between NationsHE Abdulla Mohammed Ali Al-Montaser and Fawzeayh Having lived in Malaysia since October 2010, when he was appointed as the Ambassador of Yemen to Malaysia, H.E Abdulla Mohammed Ali Al-Montaser as well as his wife, Fawzeayh, and their two daughters have made KPJ Ampang Puteri Specialist Hospital their family hospital. Praising the excellent service at the hospital, the Ambassador said, “Other than the excellent diagnosis of the experienced doctors, I am really impressed by how the doctors take the effort to build a relationship with patients, because trust is very important in healthcare and the only way to build and maintain trust is when you establish a relationship with your patients.”

Madam Fawzeayh also affirmed the quality of treatment found at KPJ Ampang Puteri Specialist Hospital by recalling an incident when their daughter had to have her wisdom tooth extracted. “She (the daughter) was very nervous about the whole procedure, but the nurses and dentist were very friendly, and patient, and they explained to her what was going to happen, step-by-step, and that made it more pleasant and hassle-free.

”“Whenever any one of us is unwell, we go to KPJ Ampang

Puteri Specialist Hospital and we have always received only the best treatment there. Ultimately, medical services aside, one of the most important aspects which make a good hospital great, is the care that is given and we can

see that in KPJ Ampang Puteri Specialist Hospital.

HE Abdulla Mohammed Ali Al-Montaser


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Care From The StartAkiko Yokokawa and Yuina When Japanese expatriate Akiko Yokokawa was looking for a Malaysian hospital to give birth to her second child, she found herself spoilt for choice. After consulting a friend – who had only recently given birth herself – Akiko was convinced that KPJ Damansara Specialist Hospital would be the best place to bring a new life into the world… and it was a decision which she has had absolutely no regrets making. Recalling her experience at the Premier Ward in the hospital, she said, “The room was very nice, and I didn’t feel like I was in a hospital at all. The ambience, and the people made me feel relaxed and that made giving birth so much easier.”

Giving credit to her Obstetrics and Gynaecology and the nursing team who looked after her during her labour and post-natal confinement period, Akiko was also full of praise for the in-house Japanese translator – coincidentally named Akiko. “Having someone there who could speak Japanese was very useful, because I could communicate my needs and wants effectively. I want to congratulate KPJ for coming up with such services for their foreign patients, and it shows that it is truly an organisation that cares,” she expressed firmly.

Akiko

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I can say that KPJ Damansara Specialist Hospital is as good, if not

better, than many of the hospitals we have back home in Japan. Since I left after giving birth, I’ve brought Yuina

back here for her vaccinations, and my family – my husband and son included

– have also come here for treatment when we are not feeling well.


Care Through GenerationsPrince Olawale Suleiman Ayinla and Ishaq Okikiola AyinlaIronic as it may seem, Prince Olawale Suleiman Ayinla’s first encounter with a KPJ hospital was a result of a misdiagnosis, when he was warded in KPJ Selangor Specialist Hospital on the suspicion of having dengue (fortunately, it was just a severe viral infection). Having long been told about the superb service and care at KPJ hospitals, the opportunity to experience it himself was the catalyst for Olawale. “I was very impressed by the efficiency of the specialists and staff at the hospital, and the diligence and care they had for their patients.”

So much so that he started taking his four-year old son Ishaq to KPJ Selangor Specialist Hospital. “As a father, I want the best for my child, and I know – as far as medical treatment is concerned – there are few if any healthcare providers better than KPJ,” he affirmed. Not only that, the Nigerian national has become such a fan of KPJ, he has even become an ambassador for it, and has sung its praises to government officials in his home state of Lagos.

Olawale

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I always tell my friends back home about how good KPJ Selangor

Specialist Hospital services are, and I ask them, ‘Why go to America

or Europe for treatment? Come to Malaysia. Come to KPJ Selangor Specialist Hospital, and you will receive excellent treatment from people who truly care for you.


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Care That Can Be TrustedOsama, Zeinab and Neima Izzeldin“To know Malaysia is to love Malaysia”, so the old song goes, and Sudanese Osama Izzeldin, grew so fond of the country during his time studying at Multimedia University in Malacca that he decided to settle down here, founding his own travel agency, Costa Travels & Tours, in Kuala Lumpur. Osama is a patron of KPJ Ampang Puteri Specialist Hospital and is full of praise for its highly experienced doctors as well as its friendly and supportive nurses and staff. In fact, he’s so impressed by the hospital that he has also recommended it to his clients, and calls it “his way of giving back to the country that I now call home.”

As a responsible elder brother, Osama also takes his younger sisters – Neima and Zainab, who are both students at KDU International College – to KPJ Ampang Puteri Specialist Hospital whenever they need medical attention. “In my line of business,” he said, “I show the best things about Malaysia to people, and for me KPJ Ampang Puteri Specialist Hospital is among the best. That’s why I trust it with my health and well-being, as well as that of my family, friends and clients.”

Being a student without my own means of transport, I

really like KPJ Ampang Puteri Specialist Hospital because it is

so accessible. But that’s not all of course! The doctors and nurses

are really friendly, and whenever I am not feeling well, I go there because I know that the positive atmosphere puts me halfway on

the road to being cured.

Zeinab”

“


I have a lot of Muslim clients from overseas, and I tell them to look out for KPJ hospitals if they ever need medical

attention. I’ve experienced the wonderful service at KPJ Ampang Puteri Specialist Hospital, and I know that their medical

treatments are in line with Islamic practices, so that makes it easier for us. What’s more, they also have interpreters who can speak in Arabic, and that is a

great help for a lot of my clients.

“

”Osama

I once had this terrible pain and all the doctors just gave me painkillers, until my brother took me to KPJ Ampang Puteri Specialist Hospital and the

doctor took the time to go through my case. After some tests, he found out it was a kidney infection. So I am really grateful to him for really getting to

the bottom of the matter, and thanks to that a potentially life-threatening

problem was nipped in the bud.

Neima

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