Services for Smart Solutions:

Delivering Innovations & Efficiency

Surendran Vangadasalam Practice Leader : Borderless Network Architecture APJC Services

Agenda

• Priorities & Smart Solutions

• Innovation and Efficiencies

• Cisco Services

1.3 Million Activations a day

#3 Country in Terms of Population

72 hours of video per minute

Solutions for Solving your

Challenges.

What are the Challenges

Operations

HR

CIOs emphasize business strategy and top-line growth by

prioritizing revenue increase and analytics capabilities

Source: Gartner, “Amplifying the Enterprise: 2012 CIO Agenda,” January 2012

Business Priority

1. Increasing enterprise growth

2. Attracting and retaining new customers

3. Reducing enterprise costs

4. Creating new products and services

5. Delivering operational results

6. Improving efficiency

7. Improving profitability

8. Attracting and retaining workforce

9. Improving marketing and sales effectiveness

10. Expanding into new markets and geographies

Top 10 CIO Priorities for 2012

Technology Priority

1. Analytics and business intelligence

2. Mobile technologies

3. Cloud computing

4. Collaboration technologies

5. Virtualization

6. Legacy modernization

7. IT management

8. CRM

9. ERP applications

10. Security

Security, Cloud, UC

Security, Wireless

Network Transformation

Virtualization, Security Security, Video, UC

Business Transformation

Trans-formational Architecture Offerings

Cross Architecture Solutions (Smart Solutions)

Borderless Networks (Enterprise N/W, Security)

Core Architectures

BYOD

Data Center (Unified Fabric, Cloud,

Virtualization)

Collaboration (Video, CC, Social )

Cross Architecture Elements

Architecture Assessment & Advisory, AS PDI, Program Management Integration and Deployment, Migration & Adoption Support

Management & Operations Support

Service Offerings (AS-T, AS-S, TS)

Technology Innovation ROI / TCO

Smart Solutions Framework

Private Cloud

VDI / VXI

Data Center, Virtualization

REMOTE EXPERT

Business Video, Unified Communications

Collaboration Transformation

How can Cisco Services help around

delivering Innovation and Efficiency

Result:

Cisco Services Value Proposition :

Align Technology Investments with Your Business Strategy

Intelligent Network

Cisco Services Value : Aligning Your

Business Objectives and Goals with

Technology Innovation to drive

Business Transformation and

Efficiency

Architectural approach, inclusive of:

Network

Mobility

Security

Applications, including mobile collaboration

Virtualization

Cisco Architecture Approach is

agnostic to make /model / type of

devices which gives a holistic and

transparent view to CIOs on their

Infrastructure capabilities

Cisco Architecture Approach

Services Take You from

Architectural Vision to Business Solutions

Align Business and IT Strategy

Envision IT Architecture

Improve Operational Efficiency

Optimize Infrastructure

Increase Business Agility

Enable Architectures

Source: Cisco Services, Bain & Co

Drive Business Innovation

Implement Solutions

Realize the Full Value of Your Network and IT Investments Faster

Succeed with a Lifecycle Approach

• Develop a cost-

effective strategy

• Create an agile

infrastructure

• Prepare to

support

new solutions

• Speed time

to value

• Reduce

deployment costs

• Maintain

availability during

deployment and

migration

• Improve performance, availability, resiliency

• Increase efficiency and reduce costs

• Mitigate risk

SERVICES FROM CISCO TOGETHER WITH OUR PARTNERS

SMART SERVICE

CAPABILITIES

Align Business Challenges and

Objectives to Solutions

Ensure Solution Design in line with Business

Priorities

Overall Solutions Support

provides peace of mind and

smooth Operations

End Result as per

desired objectives

Delivered by Cisco and Partners

Architecture Assessment

Architecture Design

Implementation

Optimization and Technical Support with smart service capabilities

Architecture Strategy Workshop

Start here

Understand use cases and options

Assess current environment and identify gaps

Develop plan

Build out Infrastructure

Support and Optimize

Plan Build Manage

Cisco or Partner Led

Roadmap to a Smart Solution Services

• Bus requirements • Policy & compliance • Use cases • Maturity and readiness

index • Conceptual arch

Strategy & roadmap

• App readiness • Management • Infrastructure

readiness • Security & mobility • Medianet

readiness • Architecture gap

analysis

• High level design • Low level design • Testing/validation • POC / Pilot

• Network performance audits

• Security audits • Change management • Maintenance and

support • Smart diagnostics

• Implementation & Migration Planning

• Deployment into existing network

Help You Plan, Build and Manage a Scalable, Secure Architecture

Cisco Smart Solutions Services Portfolio

Architecture Assessment Identify gaps and support architecture design by evaluating application, security, mobility, desktop virtualization, and network infrastructures

Architecture Strategy Workshop - Start Here! Guide IT strategy for your end-to-end solution by identifying objectives, business requirements, and uses cases

Architecture Design Mitigate risk and facilitate smooth deployment by developing a detailed design, pilot, and implementation plan that address end-to-end solution requirements

Optimization Continue delivering a superior end-user experience and manage TCO by improving visibility and insight into the state of the architecture and manage devices, applications, and infrastructure

Solution Support Operate, maintain, and support your architecture efficiently with smart services capabilities including network discovery, event correlation, and prioritization

Delivered by Cisco and Partners

Cisco Service

Architectures Practices Key Solutions

BYOD

Wireless / Mobility

Security

Operate

UC

Data Center Virtualization

(VDI)

Network Architecture and

Design

Secure and Mobile BYOD

Solution

Virtual Experience

Infrastructure (VXI)

Cisco Mobile

Collaboration

Management Service

(CMCMS)

Collaboration for Mobile

Workspace

Remote Expert

Borderless Networks

Data Center

Collaboration

CONSULTING

SERVICES ADVANCE

SERVICES SMART SERVICES

Cisco Services End-to-End

Fuel Performance, Efficiency, and Innovation with

Smart Service Capabilities

25 years’ networking innovation

and leadership

50 million installed devices

6 million annual customer interactions

90,000+ technical documents

CISCO DEEP KNOWLEDGE BASE

Automated Software-Enabled Capabilities

…which collect Diagnostic Data

…which is analyzed and compared to Cisco’s Deep Knowledge Base

…to provide Actionable Insight.

Cisco and Partners Create the

Largest Collection of Certified IP Experts

Cisco TALENT Partners GLOBAL SCALE

• 11,200+ Services employees

• CCIEs: 2,000+ certified engineers with 2,600+ certifications

• Capabilities

180+ countries, 19 TAC facilities, 1100+ fulfillment depots, 17+ languages

• Web and Community Support • 81% solved online • 2.8M self-support & 1M

community visitors/month • 250,000+ users on Facebook,

Twitter, LinkedIn and YouTube

• 70,000 partners authorized to sell and support Cisco solutions

• 22,000+ specialized partners & 13,000+ certified partners 150+ distribution partners

• Ecosystem of partners around architectures

• Vertical expertise

• Advanced certifications

Consistently recognized for industry-leading services innovation, best practices, and services excellence

Award-Winning Services

J.D. Power and Associates 2011 Certified Technology Service & Support ProgramSM, developed in conjunction with TSIA. For more information, visit www.jdpower.com or www.tsia.com.

Cisco Services Differentiated Attributes

Innovation Smart

Services Leadership Collaboration

Access more than 25 years’ networking innovation and leadership

Get customized services and holistic solutions to meet your needs through our collaborative partner approach

Fuel performance, efficiency, and innovation through better visibility, information, and understanding

Align technology investments with business objectives using our proven architectural approach and innovative solutions

Questions?

Thank You

TOMORROW starts here.

Visit the Cisco Services Table at the Lounge

Surendran Vangadasalam (svangada@cisco.com)