servicenow event 15.11.2012 / beispiele aus kundenprojekten von aspediens
DESCRIPTION
Presentation Jean-Claude Som / Aspediens SwitzerlandTRANSCRIPT
KUNDENPROJEKTE!
Jean-Claude Som, Sales Director Aspediens
v201003MR
© Aspediens 2012!
2!
ServiceNow__!
« Founded in 2003
« Fred Luddy: Founder and CEO Former CTO of Peregrine Systems and Remedy
$125m
FY 11 08 06
$0.8m
$13.3m
WER…
« European Partner of ServiceNow since 2007
« Offices in Zurich, Nyon, Paris, Böblingen (Stuttgart)
« 30+ ITIL certified professionals dedicated to Service Now (45+ with SolidServision GY)
Aspediens!
WAS…
« Resell
« Concept & Implement (ITSM and BPM)
« Integrate (SAP, MON, SSO, AD, PBX, ticket, etc.)
« Train (authorized training partner)
« Support (1st level and admin out-tasking)
« Audits
« Develop
WARUM…
« 40+ customers, including international companies
« 75+ successful projects in 5 years
« Aspediens Starter Pack: pre-configured instance ready to go (time and effort saver)
« Aspediens AIM: agile implementation methodology (fast prototyping, fast results)
« TOP EMEA Partner 2011 (award)
2 4 8 14
25
Employees 2007-2011*
0.4 0.8 2 3.8
8
Turnover 2007-2011 (mio.CHF)
« SaaS = Success as a Service
© Aspediens 2012!
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ASPEDIENS SWISS CUSTOMERS!Abraxas Actelion Pharmaceuticals Agentil AMAG Automobil- und Motoren AG Amcor Group CERN Connectis Credit Suisse Falcon Private Bank Ferring Firmenich Franke GE Money Bank Hilti Corporation Hopitaux Universitaires Genevois IATA Institut Central des Hopitaux Valaisans Interoute Managed Services IOGI
Kuoni JT International Leica Geosystems Marlox Mediterranean Shipping Company Mettler-Toledo Odyssey Financial Technologies Philip Morris International Richemont Group SFS Services International Security Solutions Company City of Geneva Steria Swisscanto Asset Management Swisscom TAG Heuer Metrology/Tesa UBS Swiss Re Orange Business Services
Abraxas (Multi Service Provider) AUSGANGSLAGE
• "Zwang" Migration des bestehenden Tools > wollten Alternativen untersuchen.
ENTSCHEID • SaaS (nach gründlicher Untersuchung der Cloud-Sicherheit) > ServiceNow • Integrator: Aspediens
PROZESSE
• (Multi-Mandanten Fähigkeit) Incident, Problem, Request Fulfillment, Asset, Configuration, SLM, Change, Self Service.
SCHNITTSTELLEN
• SAP-ERP, SAP-CRM, AD's, SCOM, NAGIOS, PBX, Groundworks für Monitoring und Alarming
PROJEKT • "Big Bang" Ansatz • Prototyp innert Wochen • Go-live innert 4 Monate • Aufwand: 110 Tage Aspediens mit Starter Pack
© Aspediens 2012!
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AUFFORDERUNG!
Don't Dream It, Test It !
… Proof of Concept (POC)
… Porsche
… Apéro
© Aspediens 2012!
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ASPEDIENS IMPLEMENTATION METHODOLOGY!
Kick-off Project plan Risk register Instances installed Admin training
Requirements loaded in ACT Minutes
Initial prototype following fit-gap Minutes
New requirements in ACT Instance configured and ready for testing
Test scripts
Documented test results Defects loaded in ACT and corrected Final configuration delivered including fixes
Training slide pack for IT users Quick guide for IT users Train the trainer delivered
Go-Live check-list Extended support period Handover
GAP ANALYSIS
PROJECT INITIATION TESTING TRAINING
DOCUMENTATION
GO-LIVE &
HANDOVER
CONFIGURATION & VALIDATION RUNS