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SERVICEMAX FOR POWER AND UTILITIESPerformance, Reliability and Safety at an Economic O&M

The power and utility industry is undergoing a profound transformation, shaped by technological, political, and social trends. Decarbonization, the rise of renewable energy, and the spread of distributed generation are creating new models of electricity production, delivery and consumption. The imperative for field services is clear, and demanding: maximize power production, availability, and reliability; maintain assets safely and minimize outages; and control operating expenses—all while managing the challenges of aging infrastructure, legacy paper-based systems, and generational workforce turnover. Never has the need—and opportunity—been greater to empower the field service professionals of the power and utility vertical with the modern, digital tools to transition from a reactive state to a proactive, productive model for delivering safe, reliable power.

ServiceMax comprehensive, mobile, cloud-based solution enables power and utility workers to attain operational excellence and strive for zero unplanned downtime when servicing power assets. Engineers, dispatchers and managers can achieve performance, reliability and safety at an economic operations and maintenance cost through:

• Optimized planned maintenance – higher productivity through optimized scheduling and dispatch, assigning the right worker to the right task at the right time.

• Lower unplanned downtime – higher asset uptime, improved revenue and faster time to repair through IIoT-generated work order delivery, ensuring more proactive outage management and prevention.

• Safety & compliance – confidence in meeting your safety, regulatory and environmental requirements by servicing assets as needed, and by storing accurate documentation.

Operational Excellence in Service Delivery

INCREASE IN MACHINE UPTIME

ServiceMax average customer results from 2016 Customer Survey

DECREASE IN REPAIR TIME

REDUCTION IN SAFETY INCIDENTS

BENEFITS• Keep track of every asset

Whether you are a manager, a dispatcher or an engineer, installed base visibility helps you know which assets are in the field; their location, configuration, and service history; and when to replace them. ServiceMax makes it easy for workers to update asset information while on the job with an intuitive app —which also works in offline environments often encountered in power and utility field work.

• Deploy predictive and proactive maintenance to reduce costs With real-time analytics coming from connected devices, drones and LiDAR technologies, companies can achieve efficiencies by providing predictive maintenance on assets and avoiding unplanned downtime.

• Enable your crew with modern productivity tools With the power industry facing strong generational challenges, it is essential to keep knowledge and share it with new workers. ServiceMax helps companies create a knowledge base of all field service-related information and share it easily among engineers. With built-in collaboration tools, that enable team chats anytime and anywhere, your engineers will be onboarded faster and improve their first-time fix rates.

• Schedule the right engineer for the right job Instantly view and dispatch your engineers based on their skillset, qualifications, certifications, availability, history or your pre-set conditions, so you can effortlessly schedule the right crew for the job.

• Improve compliance and safety Safety of people, equipment, and the environment is a top priority for power industry leaders. ServiceMax helps keep your engineers safe by helping them follow regulations – ensuring that the right process steps are enforced, the correct data is captured, and audit trail is maintained for all service activities.

• Track and benchmark your team’s performance Whether your standard is eFord, SAIDI or CAIDI, ServiceMax can help you track and reach performance levels that positively impact these reliability metrics.

FEATURE HIGHLIGHTS

Powerful Work Planning & Scheduling

• Generate work orders based on alerts from APM or connected devices The solution seamlessly connects IIoT machine data with a service delivery platform to receive and schedule work orders. The device information is delivered to your engineers to deploy more agile service with connected diagnostics, contextual repair and more.

• Schedule the right engineer for every job The highly visual Dispatch Console enables dispatchers to see every resource prioritized by skillset, availability and location. With simple drag and drop functionality you can trigger scheduling for everything from simple visits to long jobs staffed by teams of engineers.

• Automatic schedule optimization Smart scheduling to satisfy priority outcomes, such as drive time or SLA attainment and multi-skilled engineers matching. Now your dispatchers can focus on higher-value jobs, such as unresourced work orders, constraint violations and jeopardy cases.

Modern, Mobile Solutions

• The right information when you need it With Installed Base Management, your engineers gain instant access to accurate asset information and connected devices data through an intuitive mobile app.

• Work seamlessly with or without connectivity ServiceMax Field Service App works whether Internet connection is available or not, so you have instant data at your fingertips everywhere you deliver service. Your engineers can also update records and add attachments offline with automatic sync.

• Keep up with service compliance With powerful checklists functionality built into Service Flow business processeses, you can be sure that your engineers will see safety information at the right time and automatically be prompted to record compliance information, as required.

Efficient Logistics & Work Order Debrief

• Fast on-site debrief Engineers can complete work order debriefs, account for time and material costs, conduct survey and data collection, and capture digital signatures while on site, eliminating the need for additional back office processing.

• Manage parts inventories Track parts in all stocking locations and ensure optimal restocking levels through trigger-based auto-replenishment.

Proven Analytics and Integrations

• Benchmark your performance You can’t improve service delivery if you don’t know where you stand. ServiceMax provides key performance metrics for your organization — utilization, first time fix-rate, mean time to repair and more – so you can minimize unplanned downtime and achieve your reliability objectives.

• ERP, OMS, GIS integrations Connect and enable updates from your ERP, Outage Management System and GIS to ServiceMax. You will improve worker readiness and efficiency with instant information about assets, contacts, system alerts and locations.

ServiceMax from GE Digital | www.servicemax.com | info-servicemax@ge.com ©2017 General Electric. All rights reserved. *Trademark of General Electric. All other brands or names are property of their respective holders

About ServiceMaxServiceMax is a comprehensive, cloud-based, and mobile enterprise solution that manages the service delivery process. Connected to Industrial Internet of Things and APM, the ServiceMax field service management platform enables customers, such as original equipment manufacturers and equipment owners/operators, to increase productivity, drive efficiencies, reduce compliance and safety risks, grow service revenue, and improve customer experience by transforming the way service is delivered. Field Service transformation is a key component of Industrial Digital Transformation, allowing customers to implement new business models that focus on customer outcomes.

About GEGE (NYSE: GE) is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive, and predictive. GE is organized around a global exchange of knowledge, the “GE Store,” through which each business shares and accesses the same technology, markets, structure, and intellect. Each invention further fuels innovation and application across our industrial sectors. With people, services, technology and scale, GE delivers better outcomes for customers by speaking the language of industry.