SERVICE STACK TECHNOLOGIES CAPABILITIES PRESENTATION

I N T R O D U C T I O N

FOUNDERS SERVICE STACK

MUKUL KANT SHARMA VIPIN KUMAR

Wipro TechnologiesFinansbank Barclays Capital Barclays Capital

A B O U T U S

FIGURES WE ARE PROUD OF SERVICE NOW IMPLEMENTATION LANDSCAPE

OUR PRESENCE

I N D I A BENGALURU KOCHI MUMBAI PUNE

ITSM ITOM ITBM ITAM SEC OPS DEVOPS GRC HRSD CSM FSMFINANCIAL SERVICES

OPSPLATFORM

G L O B A L AMSTERDAM DENMARK4.83

100+

IT CONSULTING MEDIA GLOBAL FINANCIAL &

INVESTMENT INSTITUTE

BFSI AUTOENERGY AUTOMATION COINSURANCE

ACCOUNTING FIRMAI SOLUTION CLOUD & MANAGED SERVICES

NUTRITION POWER TECHNOLOGY FMCGENGINEERING AND MANUFACTURING

POWER

TELECOMWELFARE &

DEVELOPMENTHR CONSULTING MARKET RESEARCHLEGAL

A B O U T U S

VARIOUS INDUSTRIES SERVED

CERTIFIED BY SERVICENOW

O U R S O L U T I O N S O N N O W S T O R E

Sales, Services, Technology, Service Provider Partnership with SN

INSTANCE DOCTORGetting your instance in the pink of its health

SMARTDOCSAutomate Business Critical PDF Documents to Save Dollars

ASSET MANAGEMENT ON THE MOVEOrganize, Track and Maintain your assets

YAMER INTEGRATIONBroadcasting ServiceNow info on the tool you prefer!

TWITTER- INCIDENT MANAGEMENT INTERFACETwitter Channel for ServiceNow

SOLUTIONS

Capability :1. UI/UX Expertise

Store apps- built on SaaS platform:1. Twitter Integration2. Yammer Integration3. AMOM (Asset Management on the Move)4. SmartDocs5. Instance Doctor

Utilities:1. Instance Sync2. Catalog Excel Automation

Solutions outside ServiceNow store1. GDPR Xcelarator2. Cloud Integration Framework3. Smart City & IoT 4. Trade Settlement Engine5. Supplier Invoice Portal6. Vendor Obligation Management

SMART SOLUTIONSDESIGNED FOR YOU

DIGITAL TRANSFORMATION

UI/UX ExpertiseOur widgets are crafted with a simple design thought process to “Simplify Work”. A strong UI / UX capability at ServiceStack helps us address the customers need in a way that doesn’t distracts them away from solution and they get what they are looking for in not more than few clicks or first search.

Integration with Social MediaIntegration with Twitter, Yammer and MS Teams offers our clients to have omni -channels to request / search and demand without any installation and multiple logins to portals.

Self Service ModelAt ServiceStack we advocate a Self-Service model instead of raising a Service Request, our expertise on Office365 and Automation helps to automate mundane requests for end users.

Customer ExperienceDelivering the right message to the right person at the right time brings a seamless multi-channel experience and a delighted customer which is similar toordering a product from Amazon or finishing a trip on UBER.

“We engaged with Service Stack Technologies to develop the portal for our flagship product. The Service Stack team did an excellent job by providing various UX design options, ServiceNow widgets and helped us solve some very complicated integration challenges.The delivery deadlines were very stringent, and their team put in extra hours to meet them. The end-product came out very well and helped us increase our market share”

Senior Director, ISG

UI/UX CAPABILITY

“We engaged with Service Stack Technologies to develop the portal for our flagship product. The Service Stack team did an excellent job by providing various UX design options, ServiceNow widgets and helped us solve some very complicated integration challenges.The delivery deadlines were very stringent, and their team put in extra hours to meet them. The end-product came out very well and helped us increase our market share”

Senior Director, ISG

SHARED SERVICE SETUP

• We build a custom Shared HR Solution on a Low Code Platform. The application covered the complex Business Process of HR Shared services.

• Document Automation is a key part in Shared Service world, and we did it via our custom solutions in the area.

• As a learning we created our Shared Services Framework and the IPs and Utilities with us allow us to cater similar customer on any Low code platform.

• This is a classic case study for a Large OEM who is a market leader as per Gartner Magic Quadrant.

• Integration with Social Media, IVR. We have integrated with Amazon Connect

“Service Stack Technologies has been consistently delivering great quality work within stringent timelines. They functioned as a part of our team, gave us innovative and creative solutions and the right answers to our problems. They helped Improve our service quality and employee experience. Their approach of thinking out-of-the-box brings on the table the best possible solutions. They are the right digital transformation partners to solve all your business problems.”

Global Head, Multinational HR Shared Services Company

Customized HR Solution for a Global Visa Company

SMARTDOCS

AUTOMATE BUSINESS CRITICAL PDF DOCUMENTS TO

SAVE DOLLARS

• Pdf document automation to eliminate human intervention• Generate documents in bulk and the power to handle your business-

critical documents better• Reduce Cost and avoid manual processes• Works on any global pdf template• Reduces processing and delivery time from weeks to days to hours

BENEFITS

“Service Stack Technologies has been consistently delivering great quality work within stringent timelines. They functioned as a part of our team, gave us innovative and creative solutions and the right answers to our problems. They helped Improve our service quality and employee experience. Their approach of thinking out-of-the-box brings on the table the best possible solutions. They are the right digital transformation partners to solve all your business problems.”

Global Head, Multinational HR Shared Services Company

ASSET MANAGEMENT ON THE MOVEORGANISE, TRACK, MAINTAIN YOUR ASSETS & DO COST ANALYSIS – ALL IN ONE SCREEN WITH A SIMPLE TOUCH ON THE PORTAL AND PHONE

• Greater visibility into Stockrooms & financials

• Beautiful dashboards to keep you updated

• Check asset health in real-time and streamline global

operations

• Just-in-time access to assets

• Seamless integration with Service Management

• Built on Assets Management platform of ServiceNow

SUPPLIER INVOICE PORTAL

JOURNEY TOWARDS PROCURE TO PAY USING

SERVICENOW

INVOICE VOLUME HANDLED - 81,42,991

VENDORS ONBOARDED - 3,700+

NO. OF HOURS SAVED - COUNTLESS

Applies to all Industries

Cuts Cost – Saves Time – Truly digital – Full visibility – Better collaboration

YAMMER INTEGRATION

WHEN EFFECTIVE AND TIMELY INFORMATION BROADCAST

IS MISSION CRITICAL TO BUSINESS CONTINUITY

• Smoothening enterprise communication with faster information broadcasting

• Timely notifications• Easy on the pocket• Bi-directional integration• Flexible interaction with ServiceNow• Configure commands you like• Notify tickets to those not on ServiceNow• Seamless conversation and integration

BENEFITS

TWITTER INTEGRATION

REPORT YOUR ISSUE INSTANTLY WITH YOUR

TWITTER DIRECT MESSAGE

INSTANCE DOCTOR

• Keeping New installations & ongoing ServiceNow customers in best of Instance Health• Checks Update Sets Compliance on 6 different parameters• Acts as a floodgate & quality control when embedded with the process

INSTANCE SYNC

BENEFITS• Speed goes up and complexity and cost goes down by 60%• Light and Easy to use and configure• Secure- no intermediate system used for data sync – directly instance to instance

Use Cases• Syncing data between Vendor instance and Customer Instance• Syncing data between internal instances where data is massaged before putting on Production - avoid Excel download and uploads,

avoids heavy XML’s and makes it on demand sync• Synchronizing data between internal instances to perform UAT’s on latest data• Removing dependency on Developers for syncing or huge cloning exercises.

JUST-IN-TIME or LATER

Sync it as you please

AIOPS & AUTOMATION

• The Cloud Integration Framework helps our clients in Cloud Management and Cloud Automation.

• Over the years we have built our IP’s and applications which can be embedded in any Low Code Platform and customer can achieve Cloud Management and Automation.

PERSON DAYS SAVED 300

DOLLARS SAVED $100,000

SEAMLESSLY INTEGRATE ANY CLOUD PLATFORM

ENTERPRISE PLATFORM

As per Gartner, By 2023, 40% of DevOps teams will augment application and infrastructure monitoring tools with artificial intelligence for IT operations (AIOps) platform capabilities.

AIOPS & AUTOMATION

BFSI FRAMEWORKBanking and Financial sector in India -US$ 1.90 trillion by FY20

• Financial Services is one of the Industry segments where the Business Runs on IT. Most of the applications are running on legacy Java, .NET and custom build software like Adobe Flex, HTML / JavaScript, ExtJS etc.

• Managing the application, infrastructure and underlying software and OS was a great challenge for the Banks, ServiceStack helped the bank to move their core Middle Office operation of Trading to a Low Code Platform.

• There were Functional, Regulatory and Technical challenges which were meet and we have no build a BFSI Framework at our side to ensure we reuse the learning in all the key areas to help similar BFSI migrations towards Low Code Platform.

ETL

✓ Experience in building applications using legacy or custom build software

✓ Hands on Experience on Managing Application & Infrastructure in Trading Operations

✓ Technical Expertise in Functional, Regulatory and Technical understanding in the BFSI Domain.

✓ Expertise in building Low Code Platform for BFSI migrations

USE CASE

ITSM- ACCELERATED IMPLEMENTATION IN 21 DAYS

GRC – HANDLING ETHICS AND COMPLIANCES OF A MNC – 10+ COUNTRIES & 10+ RISK STATEMENTS

CSM – MAKING MONEY BY PROVIDING HR SHARED SERVICES

HT TPS://WWW.SERVICESTACK. IO/CASE_STUDY/ACCELERATED -IMPLEMENTATION-IN-21-DAYS/

HT TPS://WWW.SERVICESTACK. IO/CASE_STUDY/ITOM/

ITOM – CBDM

HT TPS://WWW.SERVICESTACK. IO/CASE_STUDY/CSM/

HT TPS://WWW.SERVICESTACK. IO/CASE_STUDY/GRC/

WHY SERVICE STACK

OUR USPSTRONG PROCESS & PLATFORM

KNOW HOW

TOPMOST DEVELOPMENT MATURITY PROFILE

COVERING ENTIRE PLATFORM OF SERVICENOW IN SERVICES

15+ COMPLEMENTING SOLUTIONS ON NOW PLATFORM

VARIOUS USE CASE STUDIES FOR THE WORLD

WE ARE DRIVING DIGITAL TRANSFORMATION FOR MANY COMPANIES RIGHT NOW

WE HAVE EXTENSIVE KNOWLEDGE OF WORKING IN FINANCIAL SECTOR & MANUFACTURING DOMAINS

C O R E E S S E N T I A L S

Unique blend of Consulting, Innovation and Technology strength means we are a true Technology Partner in India with deep SME

TECHNOLOGY CONSULTANT

Among the few ServiceNow partners to have covered the entire product suites including scoped applications

SERVICENOW EXPERTS

Extensive real-world experience from Barclays Capital, Credit Suisse, BNY Mellon and Nomura makes us relevant when engaging with FS clients

FINANCIAL SERVICES EXPERIENCE

With our unique best practices, we have enabled many firms globally to continue to evolve as the work of IT changes around us and allow the organisation to grow and flex without any re-engineering

BEST PRACTICES

Designed and delivered 3 of the top 10 largest implementations of ServiceNow

IMPLEMENTATION PRO

We work with clients to optimise their processes, tools and target operating models, to leverage our best practices in the most optimal, cost effective and expedient ways

COST EFFECTIVE PARTNER

OUR KEY CAPABILITIES

C O R E E S S E N T I A L S

We actively look for opportunities in IT and businesses to maximise the usage of the platform beyond traditional ITSM with our process know how across enterprise service management.

ESM PROCESS EXPERTS

Importantly, we endeavour to transact knowledge and skills to partner organisation and provide long term sustainability to continue to remain.

CAPABILITY ASSURERS

Cost versus quality is a key consideration – quality is considered a greater importance and that is where we pride ourselves

QUALITY ALWAYS

Financial services is our sweet spot – from a sales perspective once we get in, we often win

SWEET SPOT- FINANCIAL SERVICES

OUR KEY CAPABILITIES

Clients using ServiceNow or the likes for IT,

Finance, Employee Experience and key

strategic business functions.

BRIEF

Service Stack DevOps model helped us overcome these challenges and achieve

client success

SOLUTION OFFERED

CHALLENGES FACED

• Their resources were limited and expensive• Lack of consistent quality• Coordination issues between the teams• Communication & skills gap • Integrity & honesty issues• Lack of leadership

OUR SUCCESS STORY AS A CONSULTING PARTNER

We have a tight knit team of Experienced architects and consultants who offer

complete synergy throughout the project lifecycle

Our deep enterprise understanding, and innovation helps us to handle complex

projects seamlessly

Automation is the mantra; we avoid manual activity, use various tools & utilities

to drive process improvements and reduce operational friction

We replaced their Multiple vendors and became their One Stop Solution for:

• Consulting

• Development

• Health

• Support

END-RESULT

I have observed the quality, effectiveness and customer value orientation from Service Stack Technologies during their work as lead architects on the implementation of a ServiceNow platform. I experienced how deep technical knowledge topped with a customer focused approach made a big difference. I give Service Stack Technologies my very best recommendations.-Director, Global Consulting Firm

We engaged with Service Stack Technologies to develop the portal for our flagship product. The Service Stack team did an excellent job by providing various UX design options, ServiceNow widgets and helped us solve some very complicated integration challenges. The delivery deadlines were very stringent, and their team put in extra hours to meet them. The end-product came out very well and helped us increase our market share.-Senior Director, Global Research and Advisory Company

Service Stack Technologies has a deep experience underpinned by dedicated professionalism – I cannot overemphasize on how much value the team can bring in, and I recommend them highly.-Director, Global Consulting Firm

We have been working with our trusted partner Service Stack for several years and they have proved time and again that they are very capable of helping us develop and expand the use of our ServiceNow practice. Service Stack Technologies is handling our enhancements, projects (which includes Service Portal, Finance, Facility and Legal modules and several custom solutions) and recently did a Zero-Defect version upgrade. On more than one occasion they have done more than expected.-ServiceNow Practice Head, Leading Energy Giant

TALK OF THE TOWN…

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