Service Provider Information Session Your Licensing Questions Answered

Windsor, Ontario

October 15, 2014

Sean Mitchell Manager, Health Care Provider Regulation Implementation

Richard Tillmann Senior Manager, Corporate Policy and Issues Management

Your Financial Services Commission of Ontario (FSCO) Hosts

Richard Tillmann

Sean Mitchell

Richard Tillmann

Richard Tillmann

Welcome The Licensing Context The Benefits of Licensing Your Role as Principal Representative What You Need Before You Apply How to Apply for a Service Provider Licence FSCO’s Licence Review Takes Time FSCO’s Public Registry Questions and Answers Thank You

Today’s Agenda

The Licensing Context

In the 2013 Ontario Budget, following the recommendations of the Auto Insurance Anti-Fraud Task Force, the government committed to take further action to tackle fraud in the auto insurance sector

With Bill 65, the government expanded FSCO’s mandate to include the licensing and regulation of the business systems and business practices of healthcare service providers that directly invoice auto insurers for statutory accident benefits

The Benefits of Licensing Licensing

approach

• Integrity & Honesty

• Accountability • Transparency • Compliance

Your Role as Principal Representative

As Principal Representative, you’re responsible for completing your business’ licence application, as well as for: • Ensuring your business and every person authorized to provide specified goods or

services on your business’ behalf complies with the Act • Ensuring that your business’ systems, practices and its management of operations

are carried out in accordance with the law and with integrity and honesty • Making recommendations to your business regarding changes in its business

systems, practices and the management of its operations, as necessary • Ensuring that a system of supervision is in place to ensure that all requirements

under the law are met • Providing attestations on your business’ behalf regarding its compliance with the

Act, as may be required by the Superintendent

What You Need Before You Apply

• Articles of Incorporation or Partnership Agreements (for a corporation or a partnership)

• An Ontario business registration number, if applicable (typically found on the articles of incorporation or registration of the partnership)

• Details of trade names registered and used by the business and the expiration date of the related master business licence registration

• Contact info of all officers, directors or partners of the business including their email addresses

• The business’ Canada Revenue Agency business number

• The total number of unique statutory accident benefit claimants in respect of whom the business received payment in 2013 from an automobile insurer for an invoice submitted through HCAI

• Information about each facility, branch or location registered with HCAI (i.e., names, addresses and registration numbers) to be listed under the business’ licence

• The total number of regulated and unregulated practitioners, by profession, to be listed under the business’ licence

Application Review Process Takes Time

Do not expect an immediate response from FSCO

FSCO must conduct a detailed review of all applications to ensure that only those businesses suitable for a licence are issued a licence; this takes time and includes criminal background checks

How to Apply for a Service Provider Licence

Instructional video: • http://www.fsco.gov.on.ca/en/service-providers/Pages/instructional-video.aspx

What other principal representatives say about the application process: • http://www.fsco.gov.on.ca/en/service-providers/webcasts/Pages/sp-testimonials.aspx

FSCO’s Public Registry

By law, FSCO is required to maintain a public registry of current and former licensed service providers Currently lists the legal or trade name, as applicable, of licensed service providers Newly licensed service providers are added weekly. By December 1st, will include all those service providers that applied before August 31st that were issued a licence Will be expanded to include:

Licence numbers Ontario mailing addresses Licence issue dates Licence statuses Licence conditions Previous licence statuses Names of principal representatives Addresses of facilities, branches and/or locations

Questions and Answers

Remember to visit FSCO’s website for answers to frequently asked questions

Information and Resources

Licence Application System Website Guide to Service Provider Licensing Frequently Asked Questions Webcasts and Videos eNewsletter Emails Twitter

How to Contact Us

Website: www.fsco.gov.on.ca/serviceproviders Email: contactcentre@fsco.gov.on.ca

Telephone: (416) 250-7250 | Toll free: 1-800-668-0128 Fax: (416) 590-7070 | TTY: 1-800-387-0584

Thank You for Joining Us