service level agreement - scouting ireland€¦ · post scouters conference 2016 explanation •...
TRANSCRIPT
![Page 1: SERVICE LEVEL AGREEMENT - Scouting Ireland€¦ · Post Scouters Conference 2016 Explanation • This presentation is to introduce the concept of a Service Level Agreement (SLA) between](https://reader036.vdocuments.site/reader036/viewer/2022070803/5f0330977e708231d407fb81/html5/thumbnails/1.jpg)
SERVICE LEVEL AGREEMENT
ScoutingIrelandServicesCLG&
ScoutingIreland(TheAssociation)
![Page 2: SERVICE LEVEL AGREEMENT - Scouting Ireland€¦ · Post Scouters Conference 2016 Explanation • This presentation is to introduce the concept of a Service Level Agreement (SLA) between](https://reader036.vdocuments.site/reader036/viewer/2022070803/5f0330977e708231d407fb81/html5/thumbnails/2.jpg)
Post Scouters Conference 2016 Explanation
• This presentation is to introduce the concept of a Service Level Agreement (SLA) between The Company and The Association
• This will be backed up by a detailed document to be published ASAP
• Very good input was received from the participants at the Scouters Conference to assist in finalising this document
![Page 3: SERVICE LEVEL AGREEMENT - Scouting Ireland€¦ · Post Scouters Conference 2016 Explanation • This presentation is to introduce the concept of a Service Level Agreement (SLA) between](https://reader036.vdocuments.site/reader036/viewer/2022070803/5f0330977e708231d407fb81/html5/thumbnails/3.jpg)
Scouting Ireland Mission
ScoutingIrelandisdedicatedtoenablingandempoweringyoungpeopletorealise theirpotential,throughitscorevaluesbasedontheScoutPromiseandLaw,fosteringactivecitizenshipandhelpingcreateabettercommunity;societyandworld.
OurMissionwillbeachievedby:
• facilitatingyoungpeopleintheirownpersonaldevelopment.• providingthemwiththeopportunitiestolead.• andfosteringthecorevaluesoftheScoutPromiseandLawandactivecitizenshipamongourYoungPeople.
![Page 4: SERVICE LEVEL AGREEMENT - Scouting Ireland€¦ · Post Scouters Conference 2016 Explanation • This presentation is to introduce the concept of a Service Level Agreement (SLA) between](https://reader036.vdocuments.site/reader036/viewer/2022070803/5f0330977e708231d407fb81/html5/thumbnails/4.jpg)
Vision For Scouting Ireland
ScoutingIrelandtobeIreland’sleadingeducationalyouthorganisation andbeseenasinnovative,influential,dynamicandmakingarealcontributiontolocalcommunities,acrosstheislandofIreland.
Withaninclusiveandprogressiveculture(basedonScoutLawandPromise)youngpeoplearefulfillingtheirpotential,facilitatedbyAdultVolunteerswhoarecommittedtotheyoungperson’seducationandpersonaldevelopment.
• Empoweringyoungpeopletoreachtheirfullpotential• Communitybasedorganisation• Faithrespectfulandvaluesbasedorganisation• Improvingtheworld• Equality,diversityandinclusivity
![Page 5: SERVICE LEVEL AGREEMENT - Scouting Ireland€¦ · Post Scouters Conference 2016 Explanation • This presentation is to introduce the concept of a Service Level Agreement (SLA) between](https://reader036.vdocuments.site/reader036/viewer/2022070803/5f0330977e708231d407fb81/html5/thumbnails/5.jpg)
![Page 6: SERVICE LEVEL AGREEMENT - Scouting Ireland€¦ · Post Scouters Conference 2016 Explanation • This presentation is to introduce the concept of a Service Level Agreement (SLA) between](https://reader036.vdocuments.site/reader036/viewer/2022070803/5f0330977e708231d407fb81/html5/thumbnails/6.jpg)
Scouting in Action
EnsuringScoutingIrelandisanorganisation shapedbyYoungPeopleinpartnershipwithAdults
• GroupMeasurable• Scoutertraining
DefiningScoutingIreland’simpactandrelevancyinthecommunity
• Partnershipswithexternalkeystakeholders• Increasedengagementinwidercommunityandsocietyissues• Participationinwidercommunityissues
![Page 7: SERVICE LEVEL AGREEMENT - Scouting Ireland€¦ · Post Scouters Conference 2016 Explanation • This presentation is to introduce the concept of a Service Level Agreement (SLA) between](https://reader036.vdocuments.site/reader036/viewer/2022070803/5f0330977e708231d407fb81/html5/thumbnails/7.jpg)
Scouting in Action
YouthProgramme
• Programme Reviewanddevelopment• SupportingScoutGroups• Scoutingintheoutofdoors
Safeguarding,healthandsafety
• Safeguarding,healthandsafetypoliciesinplace• EnsuringasafeenvironmentexistsinallScoutingfacilitiesandplaces
![Page 8: SERVICE LEVEL AGREEMENT - Scouting Ireland€¦ · Post Scouters Conference 2016 Explanation • This presentation is to introduce the concept of a Service Level Agreement (SLA) between](https://reader036.vdocuments.site/reader036/viewer/2022070803/5f0330977e708231d407fb81/html5/thumbnails/8.jpg)
Scouting for the future
StrategicPlanning
• Rollingreviewofstrategicobjectsandaims• StrategicresearchanddevelopmenttoensurerelevanceofScoutingtoyoungpeople
• Createadefinedapproachforresearchandinformdecisionsmaking
CommunicationsandMarketing
• BuildastronginternalandexternalimageofScoutingIreland• Membershipretentionplancreated
![Page 9: SERVICE LEVEL AGREEMENT - Scouting Ireland€¦ · Post Scouters Conference 2016 Explanation • This presentation is to introduce the concept of a Service Level Agreement (SLA) between](https://reader036.vdocuments.site/reader036/viewer/2022070803/5f0330977e708231d407fb81/html5/thumbnails/9.jpg)
Scouting for the future
FlagShipActivities
• PlanningfortheWorldScoutMoot2021• NationalActivities(JamboRi 18,WSJ2019)• Servicelevelagreementsinplace
SuccessthroughScoutGroups
• SupportingLocalScoutGroupsandensuringcomplianceatalocallevel.
• QualityScoutingExperienceforyoungpeople
![Page 10: SERVICE LEVEL AGREEMENT - Scouting Ireland€¦ · Post Scouters Conference 2016 Explanation • This presentation is to introduce the concept of a Service Level Agreement (SLA) between](https://reader036.vdocuments.site/reader036/viewer/2022070803/5f0330977e708231d407fb81/html5/thumbnails/10.jpg)
Business effectiveness
VolunteersandProfessionalsworkingtogether
• OperationplanagreedandmonitoredateachNMCmeeting.• Traininganddevelopment,supportingstaffandvolunteerstodotheirwork.
FinancialManagement
• Managementofdaytodayfinancialmatterswithinbudgetandontime
• Growcurrentincomestreams• Threeyearrollingbudgetplan
![Page 11: SERVICE LEVEL AGREEMENT - Scouting Ireland€¦ · Post Scouters Conference 2016 Explanation • This presentation is to introduce the concept of a Service Level Agreement (SLA) between](https://reader036.vdocuments.site/reader036/viewer/2022070803/5f0330977e708231d407fb81/html5/thumbnails/11.jpg)
Business effectiveness
ProfessionalResourcesManagement
• CEOreport• Highlightorganisational risks
Governance
• Governancecompliance
![Page 12: SERVICE LEVEL AGREEMENT - Scouting Ireland€¦ · Post Scouters Conference 2016 Explanation • This presentation is to introduce the concept of a Service Level Agreement (SLA) between](https://reader036.vdocuments.site/reader036/viewer/2022070803/5f0330977e708231d407fb81/html5/thumbnails/12.jpg)
Building capacity and capability
GrowthinthenumberofyoungpeopleengagingwithhighqualityScouting
• Numberofnewgroupsopened• Statusofgroupsacrossthecountry• QSEimplementedinallgroups
Organisational Change
• Developmentofthebusinesstosuittheorganisation• Reviewbusinessprocessesandcapabilities.
![Page 13: SERVICE LEVEL AGREEMENT - Scouting Ireland€¦ · Post Scouters Conference 2016 Explanation • This presentation is to introduce the concept of a Service Level Agreement (SLA) between](https://reader036.vdocuments.site/reader036/viewer/2022070803/5f0330977e708231d407fb81/html5/thumbnails/13.jpg)
Building capacity and capability
FacilitiesManagementandDevelopment
• CampsitesandFacilities• Equipment– NT/Quartermaster
AdultResources• ImplementationofnewtrainingScheme• ComplaintsManagement• SafeguardingandTraining• Strengtheningsupportstructures
![Page 14: SERVICE LEVEL AGREEMENT - Scouting Ireland€¦ · Post Scouters Conference 2016 Explanation • This presentation is to introduce the concept of a Service Level Agreement (SLA) between](https://reader036.vdocuments.site/reader036/viewer/2022070803/5f0330977e708231d407fb81/html5/thumbnails/14.jpg)
WHO WHAT
WHEREWHEN
HOW
MEASURE?
![Page 15: SERVICE LEVEL AGREEMENT - Scouting Ireland€¦ · Post Scouters Conference 2016 Explanation • This presentation is to introduce the concept of a Service Level Agreement (SLA) between](https://reader036.vdocuments.site/reader036/viewer/2022070803/5f0330977e708231d407fb81/html5/thumbnails/15.jpg)
Thank You