service excellence [sxa] that demonstrate innovative...

The Australian Business Award for Service Excellence recognises organisations that have achieved outstanding results through initiatives that demonstrate innovative service strategies and outcomes

SERVICEEXCELLENCE

[SXA]

2020ENTRY

GUIDELINESEntries Close 5 March 2020

Powered byEMPLOYEROF CHOICEAWARDS

THE

F R A M E W O R K

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RLD BUSINESS AW

ARDS

02THE AUSTRALIAN BUSINESS AWARDS ENTRY GUIDELINES ENTRIES CLOSE THURSDAY 5 MARCH 20202020

COPYRIGHT NOTICE Awardbase and Interested Media owns the copyright of this document The contents of this document including the frameworks utilised are protected by copyright and trademark laws and may only be used for the purpose for which it was supplied to the program participants in accordance with the corresponding entry terms and conditions Any unauthorised copying or use of all or part of this document is strictly prohibited Please refer to wwwawardbasecom for more information about Awardbase program management copy 2003-2020 All rights reserved

Now in their 15th year The Australian Business Awards 2020 are an annual all-encompassing awards program which recognises organisations that demonstrate the core values of business innovation product innovation

technological achievement and employee engagement via a set of established business and product award categories The program provides a notable opportunity high-performing organisations which implement world-class business initiatives and develop innovative products and services to be acknowledged and honoured for their achievements both nationally and internationally The Australian Business Award winners will participate in the international chapter of the program at the World Business Awards The World Business Awards seeks to engage with the worldrsquos business innovation and technology leaders through a global recognition and knowledge building initiative that is underpinned by the programrsquos established framework

The program convenor publicises the achievements of the organisations and their award-winning business initiatives through various multimedia channels creating opportunities for publicity positive organisational profiling through increased exposure recognition and acknowledgement Recipients are presented with accolades and materials that can be used to publicise their achievement through their own multimedia marketing advertising promotional and public relations activities including internal and external communications There is no requirement for participants to attend an event relating to the national and international winners announcements

AWARD AUTHENTICATIONDetails of the respective award and winnerrsquos mark are displayed publicly by the convenor in the form of a digital authentication page located on the program website(s) The award authentication outlines the organisation award category initiative and the winnerrsquos mark in a standardised format for public reference

NOTARISED FRAMED CERTIFICATEEach award recipient is issued with a framed certificate which displays the recipientrsquos name award name winners mark authenticity seal signature of authorised officer and is dated upon issue The framed certificate is produced exclusively by the program convenor

WINNERrsquoS MARK amp WINNERrsquoS PHRASEThe award-winning organisations have use of the prestigious winnerrsquos mark and phrase to publicise their achievement through their own various marketing promotion advertising and public relations activities

CUSTOM PRODUCED DIGITAL FILESAward recipients are provided with web and print files of the winners mark for their use and display as well as various custom produced files that can be used on marketing and promotional materials signage email signatures and various social media platforms

MEDIA CAMPAIGNThe convenor will launch a media campaign to promote the award-winning organisations and their achievements which will include editorial coverage Award recipients may be requested to participate in the media and publicity campaign for the program Specialising in multi-channel progressive publishing and hybrid events through results-driven multimedia The convenor communicates information in a variety of formats through interactive multimedia that informs educates inspires and entertains

MEDIA RELEASE TEMPLATEA media release template and program data are provided to each award recipient to assist in their own media and public relations activities

POEM RECOGNITION amp ACCOLADES

SXASERVICE EXCELLENCE

RECOGNITION amp ACCOLADES



The program engages with organisations worldwide to benchmark the full spectrum of their products services and initiatives and to review their business performance The Australian Business Awards are the national chapter and

the World Business Awards are the international chapter The Australian Business Award winners will be benchmarked in the international chapter of the program at the World Business Awards The process culminates in the recognition of organisations which implement world-class business initiatives and innovative products and services being acknowledged for their achievements both nationally and internationally The recipients are recognised as the elite of their industry earning a place amongst a distinguished group

ASSESSMENT FRAMEWORKEntries are assessed utilising a robust and dynamic framework to ensure that the assessment process is pertinent and objective The World Business Awards Framework (WBA Framework) isutilised as a structured model of assessment that enables the participating organisations to be benchmarked against world class performance standards The WBA Framework consists of specialised assessment modules pertaining to the evaluation criteria for each of the award categories The criteria provide a robust set of requirements that are used as the methodology for benchmarking and knowledge building among the participating organisations PROGRAM CONVENORInterested Media is the convenor of the program Interested Media proudly collaborates with some of the worldrsquos leading award programs providing seamless delivery of essential awards processes

PROGRAM MANAGEMENTAwardbase is the awards manager and the architect of the World Business Awards Framework and the Employer of Choice Framework Awardbase provides a range of program management and consultancy services utilising specialist knowledge methodologies frameworks and systems to ensure program outcomes that are innovative technically superior and cost effective Please refer to wwwawardbasecom for more information about Awardbase program management

ENTRY DEADLINEEntries are currently being accepted The entry deadline is Thursday 5 March 2020 Please ensure that you submit your entry on or before 1159pm on 5 March 2020 Entrants will be notified by email at the conclusion of the assessment process

ASSESSMENT FEEThe entrant is required to pay a one-off assessment fee if the entry submitted is selected to progress to the second stage of the assessment process at The Australian Business Awards The applicable assessment fee for this category is $200000 AUD (GST inclusive) per entry submitted Recipients are not required to pay any additional fees (including licence fees) upon payment of the applicable assessment fee as specified above Eligible organisations will be automatically benchmarked at the international chapter of the program at the World Business Awards Entry into The World Business Awards does not incur an additional fee to participate

FEE REFUND POLICYThe Entrant is entitled to a refund of the Fee paid if the Entry submitted is not selected as an award winner in their category at the national chapter of the program at The Australian Business Awards The official announcement for The Australian Business Awards is currently scheduled to take place on 02 July 2020

CONTACTEmail supportawardbasecomPhone 1300 790 593

CONNECTTHE AUSTRALIAN BUSINESS AWARDSTwitter austbizawardsInstagram australianbusinessawardsWebsite wwwaustralianbusinessawardscomau

THE WORLD BUSINESS AWARDSTwitter worldbizawardsInstagram worldbusinessawardsWebsite wwwworldbusinessawardscom

POEM ASSESSMENT METHODOLOGY


ASSESSMENT METHODOLOGY



National Winners Announced

First Stage Evaluation

All National Winners areAutomatically Benchmarked at the

International Chapter

Clarification andor Product samplesmay be Required

Invoice Issued

NO

YES

YES

NBThe program is conducted online There is no requirement to attend an event relating to the National and International winners announcements

Second Stage Evaluation

Winners Selected

Winners Selected

Winners Notified

Notified

Assessment Fee Required

Entries Close

Entries Open

International Winners Announced

Winners Notified

NO

National Chapter


1st Tier

2nd Tier

POEM PROGRAM FLOW CHARTPROGRAM FLOW CHART SXASERVICE EXCELLENCE



The Australian Business Award for Business Excellence recognises organisations that have achieved outstanding results through initiatives that demonstrate excellence in business management

Business Excellence [BXA]

The Australian Business Award for Business Innovation recognises organisations that implement business initiatives which demonstrate innovative solutions for new and existing business needs

Business Innovation [BIA]

The Australian Business Award for Brand Management recognises organisations that have achieved outstanding results through initiatives that demonstrate excellence in brand management

Brand Management [BMA]

The Australian Business Award for Community Contribution recognises organisations that implement initiatives that have a positive impact on the community and generate outcomes that have a long term benefit

Community Contribution [CCA]

The Australian Business Award for Change Management recognises organisations that have achieved outstanding results through initiatives that demonstrate innovative change management strategies and outcomes

Change Management [CMA]

The Australian Business Award for Business Technology recognises organisations that implement innovative technological solutions for new and existing business needs

Business Technology [BTA]

Business and management initiatives are recognised and celebrated via a set of business award categories All initiatives are evaluated against the POEM assessment module Initiatives can include but are not limited to projects programs processes systems technologies developments ventures and undertakings Multiple entries may be submitted There is no restriction regarding how many entries or different categories organisations can enter

POEM BUSINESS amp MANAGEMENT CATEGORIES

SERVICE EXCELLENCESXA

BUSINESS amp MANAGEMENT CATEGORIES



The Australian Business Award for Digital Transformation recognises organisations that have achieved outstanding results through initiatives that have applied digital technologies to improve business processes

Digital Transformation [DTR]

The Australian Business Award for HR Management recognises organisations that have achieved outstanding results through initiatives that demonstrate excellence in human resource management

HR Management [HRM]

The Australian Business Award for Marketing Excellence recognises organisations that have achieved outstanding results through initiatives that demonstrate innovative marketing strategies and outcomes

Marketing Excellence [MXA]

Digital CX Management [DCX]

The Australian Business Award for Digital CX Management recognises organisations that have achieved outstanding results through initiatives that demonstrate excellence in digital experience management

The Australian Business Award for CX Management recognises organisations that have achieved outstanding results through initiatives that demonstrate excellence in customer experience management

CX Management [CXM]

The Australian Business Award for Comms Excellence recognises organisations that have achieved outstanding results through initiatives that demonstrate innovative communications strategies and outcomes

Comms Excellence [COM]







The Australian Business Award for Project Management recognises organisations that have achieved outstanding results through initiatives that demonstrate excellence in project management

Project Management [PMA]

The Australian Business Award for Risk Management recognises organisations that have achieved outstanding results through initiatives that demonstrate excellence in risk management

Risk Management [RMA]

The Australian Business Award for Process Improvement recognises organisations that have achieved outstanding results through initiatives that demonstrate innovative process improvement strategies and outcomes

Process Improvement [PIM]

The Australian Business Award for Supply Chain Management recognises organisations that have achieved outstanding results through initiatives that demonstrate excellence in supply chain management

Supply Chain Management [SCM]

The Australian Business Award for Sustainability recognises organisations that execute initiatives that demonstrate leadership and commitment to sustainable business practices

Sustainability [SYA]


Service Excellence [SXA]







Training Excellence [TRX]

The Australian Business Award for Training Excellence recognises organisations that have achieved outstanding results through innovative training initiatives







POEM ENTRY REQUIREMENTSORGANISATIONAL ELIGIBILITYOrganisational participation includes private companies publicly listed companies multi-national subsidiaries non-government organisations educational institutions government departments government agencies government authorities and statutory bodies operating in Australia

WRITTEN SUBMISSION (COMPULSORY)You are required to submit a written submission that addresses the 4 evaluation criteria of the POEM Assessment Module for a specific initiative Initiatives can include but are not limited to projects programs processes systems technologies developments ventures and undertakings (refer to pages 10-16 for more information) The submission must be created as an unlocked unrestricted printable and copyable PDF or word document named as follows OrgName_ABA_2020

WRITING STYLEWhen writing your submission the information should be expressed in an objective manner and should be presented in a report format Your submission should be written in third person making your position as a writer an impartial observer The language used should be straightforward clear and concise avoiding the use of technical jargon or slang

SUPPORTING INFORMATION (OPTIONAL)You may include any relevant information enabling you to provide evidence where necessary to enhance validate or illustrate points or claims contained in your submission Supporting information is optional and can be embedded in the body of the submission as an image or URL hyperlink andor submitted as an appendix at the end of the document (preferred methods) or uploaded as a separate file Supporting information is not included in the maximum word count for each section Examples of information that could be included are images graphics figurestableschartsgraphs of results statistics reviews research reports process maps any type of technical information and various forms of digital media such as videos or advertising footage Digital media should be viewed online by providing the applicable url link to a website YouTube Flickr etc Each appendix should be numbered (Appendix 1 Appendix 2 Appendix 3 etc) Files should be clearly named using no more than 31 alphanumeric characters using hyphens or underscores only to avoid file corruption Please do not use any other non-alphanumeric characters including spaces when naming files Entries containing multiple files should be compressed and zipped into a folder (no larger than 25MBrsquos) prior to upload The folder should be named as follows OrgName_ABA_2020

PRIVACYCommercially sensitive or confidential information should be omitted from the body of the submission and submitted as an appendix or uploaded as a separate file marked as lsquonot for publicationrsquo This information will be used for assessment purposes only and will remain confidential as commercial in confidence Submissions which are which are marked ldquoprivaterdquo ldquoconfidentialrdquo ldquonot for publicationrdquo andor ldquocommercial in confidencerdquo in their entirety will not be considered By entering the program you authorise the use of the name of the organisation andor the product entered including the information provided in the body of the submission to be used for display on the program website editorial and for subsequent publicity promotions and other activities relating to the program initiated by the convenor and the program partners upon selection for an award The convenor does not publish the names or any information from the entries of participants that have not been selected as an official award recipient

MULTIPLE ENTRIESMultiple entries may be submitted There is no restriction regarding how many entries different initiatives products andor award categories participants can enter

SUBMITTING YOUR ENTRYUpload Restrictions A maximum of 1 upload (no larger than 25MBrsquos) may be submitted per entry Entries containing multiple files should be compressed and zipped into a folder (no larger than 25MBrsquos) prior to upload The submission and folder should be named as follows OrgName_ABA_2020 You may upload your entry via the online entry form using the 256-bit secure server located at australianbusinessawardscomauprofilelogin



ENTRY REQUIREMENTS



The key attributes of the POEM Assessment Module define the characteristics of

well-managed high-performing innovative initiatives

POEM ASSESSMENT MODULE

Initiatives are evaluated against the POEM assessment module Initiatives can include but are not limited to projects programs processes systems technologies developments ventures and undertakings Please refer to the POEM Submission guidance notes on the next page of this document for more information





1 PROFILESuggested Inclusions (1000 words maximum)bullthinsp Compile an organisational profile including any relevant background informationbullthinsp Define your organisations main product offerings and industry in which it operatesbullthinsp Define how your organisation operates successfully within its industry and marketplacebullthinsp Detail your organisations market share andor position within its industrybullthinsp Define the principle factors that determine your organisations success within your industrybullthinsp Compile a profile of the initiative including any relevant background informationbullthinsp Define the importance of this initiative to your organisation and the industry in which it operates

2 METHODSuggested Inclusions (1000 words maximum)bullthinsp Outline the key elements of the initiative defining the goals and objectivesbullthinsp Outline the planning research and development process that has been undertakenbullthinsp Define the research methodology and methods usedbullthinsp Define how strategies were formed for meeting the objectives and related goalsbullthinsp Describe how these strategies were formulated into action plansbullthinsp Outline the key performance indicators that were set to monitor progress

1 You are required to prepare a written submission that addresses the 4 evaluation criteria of the POEM Assessment Module for a specific initiative as follows Section 1 Profile Section 2 Method Section 3 Exection Section 4 Outcomes

2 Each section contains a set of bullet points as suggested inclusions These can be adapted to suit your submission You are not limited to just the suggested inclusions you may include other relevant information

3 Supporting information can be embedded in the body of the submission as a image or url link or submitted as an appendix at the end of the document (preferred methods) or uploaded as a separate file

4 Please refer to pages 13-15 of this document titled lsquoPOEM Submission Formatrsquo for further information You may also login to Awardbase to view an entry example

POEM SUBMISSION REQUIREMENTS This page has been provided to serve you as a guide when completing your written submission The submission must be created as an unlocked unrestricted printable and copyable PDF or word document Before you begin to write your submission it is recommended that you familiarise yourself with the type of information required in each section as outlined below

Maximum Word Count There is no minimum requirement however each section should not exceed 1000 words Any submission that exceeds the 4000 word maxiumum by a small margin will be accepted Supporting information is not included in the maximum word count for each section Supporting information is optional and can be embedded as an image or url hyperlink in the body of the submission or submitted as an appendix at the end of the document (preferred methods) or uploaded as a separate file Entries containing multiple files should be compressed and zipped into a folder (no larger than 25MBs) prior to upload

SXASERVICE EXCELLENCEPOEM SUBMISSION GUIDANCE NOTES



4 OUTCOMESSuggested Inclusions (1000 words maximum)bullthinsp Define how the initiative was measured in terms of benefits impact and value creationbullthinsp Define how the initiative has succeeded in creating value for the organisation bullthinsp Outline the measurable outcomes that demonstrate the effectiveness of the initiativebullthinsp Outline the most important factors contributing to the initiatives successbullthinsp Where possible provide qualitative and quantitative data to demonstrate benefits impact and

value creation bullthinsp Detail any relevant customer operational financial andor marketplace performance results

These can include but are not limited to evidence of positive changes in audience behaviour customer satisfaction and other stakeholder groups increased market share brand equity sales growth and return on investment

bullthinsp Outline any commercial environmental andor societal benefits that have been achieved

3 EXECUTIONSuggested Inclusions (1000 words maximum)bullthinsp Outline how the initiative was implemented detailing each stage until completionbullthinsp Define what resources were allocated or required throughout the implementation processbullthinsp Outline the level of collaboration that was required to execute effectively both internally amp externallybullthinsp Describe how any difficulties or challenges were resolved to execute successfullybullthinsp Outline the most important factors contributing to the initiative is successbullthinsp Describe how your workforce has contributed to this achievement



SUPPORTING INFORMATION (OPTIONAL)You may include any relevant information enabling you to provide evidence where necessary to enhance validate or illustrate points or claims contained in your submission Supporting information is optional and can be embedded in the body of the submission as an image or URL hyperlink andor submitted as an appendix at the end of the document (preferred methods) or uploaded as a separate file Supporting information is not included in the maximum word count for each section Examples of information that could be included are images graphics figurestableschartsgraphs of results statistics reviews research reports process maps any type of technical information and various forms of digital media such as videos or advertising footage Digital media should be viewed online by providing the applicable url link to a website YouTube Flickr etc Each appendix should be numbered (Appendix 1 Appendix 2 Appendix 3 etc) Files should be clearly named using no more than 31 alphanumeric characters using hyphens or underscores only to avoid file corruption Please do not use any other non-alphanumeric characters including spaces when naming files Entries containing multiple files should be compressed and zipped into a folder (no larger than 25MBrsquos) prior to upload The submission and folder should be named as follows OrgName_ABA_2020




POEM SUBMISSION FORMAT

This page has been provided to serve you as a guide when completing your written submission The submission must be created as an unlocked unrestricted printable and copyable PDF or word document The document should be formatted as outlined below

(Footer)

(Footer)

(Footer)page 03 of 12

page 02 of 12

page 04 of 12

Page Number

Each page should be numbered consecutively

The Organisation Category and Year entered should be included in the footer of each page

Cover Page

Create a table of contents outlining each section and the corresponding page number

2 METHOD (Compulsory)

Org Name Initative Name ABA 2020Org Name Initiative Name ABA 2020

Org Name Initiative Name ABA 2020

XYZ Chart Website wwwourwebsitecomau

Australian Businss Awards 2020

Organisation Name

Initiative Name

Contents

POEM Submission (Compulsory)

1 Profile 3

2 Method 4

3 Execution 5

4 Outomes 6

Appendices (Optional)

Appendix 1 ndash URL Links 07

Appendix 2 ndash Process Map 08

Appendix 3 ndash Video Links 09

Appendix 4 ndash Infographic 10

Appendix 5 ndash Statistics (Not for Publication) 11

Appendix 6 ndash Research (Not for Publication) 12

Section Number 1 PROFiLE (Compulsory)

Section Title

ABC Media Youtube wwwyoutubecom

For Process Map Refer to Appendix 2

Supporting information such as images and url links can be included in the body of the submission

Appendices should be cross-referenced in the body of the submission

and itemised on the contents page

List all Appendices (if included)







page 11 of 17

page 06 of 12page 05 of 12

Org Name Initiative Name ABA2020 page 08 of 12Org Name Initiative Name ABA 2020

Org Name Initiative Name ABA 2020Org Name Initiative Name ABA 2020


Number and name each sectionNumber and name each section

URL links can be included as supporting information

APPENDIX 1 (Optional)URL Links

Video URL links can be included as supporting information httpsyoutubezBsHuKy

wwwyoutubecomwatchv=Tgsg

httpsour-websitecomaucontactus

httpsour-websitecomauabout

wwwabcdjhrnewzcomaumhrRxuHM

httpsaulinkedincom rRxuHMv

Organisational Promotional Video

Media Article

Link to our website

Web Article

LinkedIn Article

4 OUTCOMES (Compulsory)3 EXECUTION (Compulsory)

For Statistical Data refer appendix 5 (Not for Publication)You may include confidential information as an appendix marked as lsquoNot for Publicationrsquo

You may include supporitng information as an appendix

APPENDIX 2 (Optional)Process Map

Each page should be numbered consecutivelyAppendices should

be submitted at the end of the document

The organisation and initiative name should be included in the footer of each page

Video Presentation

page 07 of 12Org Name Initiative Name ABA 2020


XYZ Image Website wwwourwebsiteglogcomau

XYZ Chart Website wwwourwebsitecomau Supporting information such as images and url links can be included in the body of the submission

POEM SUBMISSION FORMATSXASERVICE EXCELLENCE




0 of 12Page 09of 12

Page 12 of 12

APPENDIX 6 (Optional)Research amp Analysis (Not for Publication)


Number and name each appendixNumber and name each appendix

Infographics can be included as supporting information

APPENDIX 4 (Optional)Infographic

Page 11 of 12

Video URL links can be included as supporting information

APPENDIX 3 (Optional)Video Links

httpsyoutubezBsHuKy

Explainer Video

httpsyoutubezHEsBWky

Promotional Video

APPENDIX 5 (Optional)Statistical Data (Not for Publication)



Appendices should be submitted at the end of the document



You may include confidential information as an appendix marked as lsquoNot for Publicationrsquo





Written Submission

Name of Initiative

No file chosenChoose File

Initiative Name

Entrant DetailsPlease confirm the details of the organisation entering the Awards

AgreementI acknowledge that I have read the Entry Terms amp Conditions (contained within the Entry Guidlines) and agree to abide by them I certify that all information submitted is true and correct and that I am authorised to submit this entry

Please type in your email address name amp contact number to agree to the Entry Terms amp Conditions as an authorised employee representative or company officer of the organisation

Email Address

Contact Number

Full NameFirst Last

janecitizenorganisationcomau

03 9561 0000 0411 256 999

Jane Citizen

Submit Entry

Organisation NameOrganisation Name

Postal Address

1 Smith Street

Melbourne Vic 3000

Can be a PO Box

Upload Written SubmissionPlease attach the Written Submission as outlined in the corresponding Entry Guidelines

Business Award CategoriesPlease select one or more categories from the list below

Business Excellence

Business Innovation

Business Technology

Service Excellence

Brand Management

Marketing Excellence

Comms Excellence

HR Management

Supply Chain Management

Project Management

Risk Management

Process Improvement

Change Management

Community Contribution

Sustainability

Digital Transformation

Training Excellence

CX Awards CX Management

CX Awards Digital CXSelect Categories

Award Section Business Award Categories

Business Product Categories

Consumer Product Categories

CX Award Categories

Employer of Choice

Charity Awards

Supporting Information gt As specified in the entry guidelines supporting information is optional and can be embedded in the body of the submission or submitted as an appendix at the end of the document (preferred method) or uploaded as a separate file information gt Entries containing multiple files should be compressed and zipped into a folder (no larger than 25MBs) prior to upload The submission and folder should be named as follows OrgName_ABA_2020

This page has been provided to serve you as a guide when uploading your written submission via the online entry form THIS INFORMATION HAS BEEN PROVIDED FOR INFORMATION PURPOSES ONLYThe online entry form can be found via your Awardbase login at australianbusinessawardscomauprofilelogin

POEM ONLINE ENTRY FORMONLINE ENTRY FORMSXASERVICE EXCELLENCE



(a) Entrants that successfully progress to the second stage of the assessment process in the national chapter of the Program at The Australian Business Awards are required to pay the applicable assessment fee (ldquoFeerdquo) as specified in the section titled ldquoAssessment Feerdquo on page 3 of this document(b) The Entrant is entitled to a refund of the Fee paid if the Entry submitted is not selected as an Award Winner in their category in the national chapter of the Program at The Australian Business Awards The Convenor will process the refund of Fee paid within 10 business days of the Official Announcement of the national Award Winners by the Convenor(c) Entrants are not required to pay any additional fees upon payment of the Fee as specified in Clause 8(a) to participate in the international chapter of the Program at The World Business Awards(d) Except as provided the Fee is not refundable

9 ENTRANTrsquoS INTELLECTUAL PROPERTY(a) Entrants are solely responsible for the information to be disclosed as part of their entry (including but not limited to any intellectual property rights or confidential information)(b) Entrants warrant that they own or have the right to use any intellectual property comprised within their entry including the Entry Form Written Submission and Supporting Information and that no intellectual property or other rights of any third party will be infringed in submitting the entry or use by the Convenor in accordance with the Terms(c) Entrants will take sole responsibility for protecting their rights in any intellectual property to be disclosed as part of their entry Entrants are reminded that disclosure of any intellectual property in the Entry without protection may compromise or invalidate those rights For detailed advice Entrants should consult a specialist lawyer (or other appropriate professional)

10 PUBLICATION BY THE CONVENOR(a) The Convenor may publish details about Award Winners and any or all of their Entries (including Written Submissions and Supporting Information) but excluding any Supporting Information marked lsquonot for publicationrsquo in any media including in print and on-line publications or magazines or on the Program websites and in any associated promotional materials Award Winners may also receive invitations to give media interviews Further information may also be sought from Award Winners to be publicised as part of the Convenorrsquos promotion of the Program(b) Without limiting (a) details of the Award Winners are displayed publicly by the Convenor in the form of a digital authentication page located on the Program website The award authentication outlines the award category the organisation name product name where applicable and displays the licensed mark in a standardised format for public reference

11 PRIVACY(a) The Convenor collects uses discloses and otherwise handles the Entrants personal information in accordance with the terms of its Privacy Policy(b) To protect Entrantrsquos privacy throughout the assessment process the Convenor will not provide any information whatsoever about Entries to anyone other than the Entrant Contacts as specified on the Entry Form The Primary Contact a specified on the Entry Form must be a company officer or employee of the organisation entering the Program(c) The Convenor will not publish the name of any Entrant nor disclose or reproduce any information from any Entry where that Entrant has not been selected for an Award in respect of that Entry If an Entrant is not successful for an Award then their details remain confidential(d) Any commercially sensitive or confidential information should be omitted from the body of the Written Submission submitted by the Entrant All commercially sensitive or confidential information must be submitted as an appendix or separate file and be clearly marked lsquonot for publicationrsquo The Convenor agrees to keep this information confidential and to use it for assessment purposes only

1 DESCRIPTION OF THE AWARDSInterested Media Pty Ltd (ACN 158 882 332) and Awardbase Pty Ltd (ACN 158 882 298) are the Convenors (The ldquoConvenorrdquo) of The Australian Business Awards which seeks to recognise Australiarsquos Business Innovation and Technology Leaders through an established set of business and product award categories to be officially announced by the Convenor (ldquoOfficial Announcementrdquo) Eligible organisations from the national chapter will participate in the international chapter of the program (the ldquoProgramrdquo) at The World Business Awards

2 BINDING AGREEMENT In order to enter the Program the entrant (ldquoEntrantrdquo) must agree to and comply with the Terms and Conditions of Entry (ldquoTermsrdquo) presented here Please read these Terms carefully as this is a legally binding agreement that the Entrant agrees to by submitting an Entry into the Program

3 ORGANISATIONAL ELIGIBILITYThe Program is open to organisations operating in Australia includingi Private Companiesii Public Companiesiii Multi-National Subsidiariesiv Local and State Government v Government Departmentsvi Government Agenciesvii Government Authoritiesviii Statutory Bodiesix Non-Government Organisationsx Educational Institutionsxi Partnerships

4 BUSINESS AWARD CATEGORIES AND ELIGIBILITY(a) There are 20 business award categoriesi The Australian Business Award for Business Innovation [BIA]ii The Australian Business Award for Brand Management [BMA]iii The Australian Business Award for Business Technology [BTA]iv The Australian Business Award for Business Excellence [BXA]v The Australian Business Award for Community Contribution [CCA]vi The Australian Business Award for Change Management [CMA]vii The Australian Business Award for Comms Excellence [COM]viii The Australian Business Award for CX Management [CXM]ix The Australian Business Award for Digital CX Management [DCX]x The Australian Business Award for Digital Transformation [DTR]xi The Australian Business Award for HR Management [HRM]xii The Australian Business Award for Marketing Excellence [MXA]xiii The Australian Business Award for Process Improvement [PIM]xiv The Australian Business Award for Project Management [PMA]xv The Australian Business Award for Risk Management [RMA]xvi The Australian Business Award for Supply Chain Management [SCM]xvii The Australian Business Award for Service Excellence [SXA]xviii The Australian Business Award for Sustainability [SYA]xix The Australian Business Award for Training Excellence [TRX]xx The Australian Business Award for Employer of Choice [EOC](b) Initiatives delivered through the private public and non-profit sectors are eligible to enter This includes but is not limited to projects programs processes services systems technologies developments ventures and undertakings

5 PRODUCT AWARD CATEGORIES AND ELIGIBILITY(a) There are 18 product award categoriesi The Australian Business Award for Cloud Innovation [CLD] ii The Australian Business Award for CRM Innovation [CRM]iii The Australian Business Award for CX Innovation [CXI]iv The Australian Business Award for Digital Innovation [DIA]v The Australian Business Award for ECO Innovation [ECO]vi The Australian Business Award for ERP Innovation [ERP]vii The Australian Business Award for HR Innovation [HRI]viii The Australian Business Award for Logistical Innovation [LOG]ix The Australian Business Award for Mobile Innovation [MBL]x The Australian Business Award for Marketing Innovation [MKT]xi The Australian Business Award for New Product Innovation [NEW]xii The Australian Business Award for Process Innovation [PCS]xiii The Australian Business Award for Product Innovation [PIA]xiv The Australian Business Award for Product Excellence [PXA]xv The Australian Business Award for Service Innovation [SRV]xvi The Australian Business Award for Software Innovation [SWR]xvii The Australian Business Award for Technology Innovation [TIA]xviii The Australian Business Award for Training Innovation [TRI](b) Products can be tangible or intangible This includes but is not limited to manufactured goods devices equipment services

programs projects activities information knowledge software cloud-based services platforms and systems(c) Products must be complete products not parts thereof A system or component of a product is not eligible to enter on its own unless it is sold separately Prototypes off-tool samples or products still undergoing trials are not eligible to enter Therapeutic goods must have Therapeutic Goods Administration (TGA) approval to be eligible to enter(d) Products must comply with all applicable standards and regulatory requirements for the intended marketplace Entrants may be required to provide evidence of compliance(e) The product must be commercially available on the market prior to entry and all product samples must be provided as commercially packaged (including user handbooks instructions instruction manuals installation guides and warranties)

6 SUBMISSION OF ENTRIES(a) The written submission (ldquoEntryrdquo or ldquoEntriesrdquo) must be submitted online via the Program website by the entry deadline (ldquoEntry Deadlinerdquo) as specified on page 3 of this document(b) The Entrant warrants that it has all the necessary rights to submit the Entry and that all information submitted by it is true current and complete(c) Any Entry sent without completing the online entry form will be deemed invalid(d)The Convenor will not be held responsible for any incomplete damaged corrupt or non-receipt of Entries(e) Entrants must not make any claims that they have been nominated short listed are a runner-up or a finalist for an award (f) There is no limit to the number of Entries that may be submitted from the same organisation(g) Entrants must not use any intellectual property (including trade marks or copyright works) of the Convenorrsquos except as licensed as an Award Winner under clause 12 of these Terms

7 ASSESSMENT OF ENTRIES(a) All Entries are assessed in accordance with the entry requirements as set out in this document(b) The Award Winners will be selected at the end of an assessment process coordinated by the Convenor(c) The assessment panel is coordinated by the Convenor at its absolute discretion Members of the assessment panel are required to sign a confidentiality agreement and declare any conflict of interest and withdraw from deliberations concerning those Entries(d) Where product Entries are submitted Entrants may be requested to submit a product sample for assessment (subject to product type classification size and weight restrictions) as deemed appropriate by the Convenor(e) Entrants are responsible for delivery and collection of all products (including the cost of transport) Products can be collected within 30 days of the Official Announcement of the Award Winners Any products not collected within this period will be retained by the Convenor to do with what they deem fit such as use in future exhibition and promotional opportunities or destruction (f) Products are submitted at the Entrantrsquos own risk The Convenor its employees and contractors will not be liable for any damage or loss caused to any products including during transportation dismantling (which may be required for assessment) handling or storage Insurance of any products is the responsibility of the Entrant Insurance to cover damage or loss is recommended if the value of the product is considerable(g) The Convenor reserves the right to request additional information concerning any Entry as deemed appropriate by the Convenor (h) The Convenor reserves the right to request evidence of standards and regulatory compliance registration of patents trade marks design registrations or IP ownership where applicable(i) The Convenor reserves the right to refuse to accept any Entry which does not comply with the Entry Guidelines or these Terms or which contravenes the integrity of the Program(j) The Convenor reserves the right to make no award in any category if the Entries received do not meet the required standard for that category(k) The Convenorrsquos decision as to selection of Award Winners is final and cannot be appealed(l) The Award Winners will be notified by email prior to the Official Announcement

8 ASSESSMENT FEE amp REFUND POLICY

TERMS amp CONDITIONS OF ENTRYSXASERVICE EXCELLENCETERMS amp CONDITIONS OF ENTRY



to Entrant (which for the avoidance of doubt includes an Award Winner) in respect of any claim or cause of action for any direct indirect incidental consequential special exemplary punitive or other damages or losses arising directly or indirectly out of or relating in any way to the performance or non-performance of these Terms or Award Winnerrsquos use of the Licensed Materials however the liability arises including in contract tort (including negligence) misrepresentation or any other common law equitable or statutory cause of action or otherwise is limited to the amount of the Fee (and any Extension Fee) paid to Convenor by Entrant or Award Winner (e) Entrants (which for the avoidance of doubt includes an Award Winner) must at all times defend indemnify release and hold harmless Convenor and its sponsors officers employees and successors from and against any claim action proceeding liability loss damage cost or expense (including without limitation legal fees) incurred suffered or sustained by Convenor as a result of any claim relating directly or indirectly to (i) a breach by Entrant of these Terms or the Media Guidelines including as a result of or in connection with a claim by a third person that the Entrant has infringed the rights (including intellectual property) of any third person (ii) use of the Licensed Materials (including the name ldquoThe Australian Business Awardsrdquo and ldquoThe World Business Awardsrdquo) by Award Winner or (iii) any wilful or negligent act or omission by Entrant

14 GENERAL PROVISIONS141 ASSIGNMENTAward Winner must not assign or otherwise transfer the benefit of the Licence without Convenorrsquos prior written consent

142 WAIVERFailure or neglect by either party to enforce at any time any of the provisions of these Terms must not be construed or deemed to be a waiver of that partyrsquos rights under these Terms

143 GOVERNING LAWThese Terms are governed by the laws of Victoria Australia and both parties submit to the non exclusive jurisdiction of the Courts of Victoria

144 ENTIRE UNDERSTANDINGThese Terms together with the Entry Guidelines and Media Guidelines represents the entire understanding between the parties relating to their subject matter and supersede any prior agreements between the parties

145 NO PARTNERSHIPNothing in these Terms may be construed as creating a relationship of partnership joint venture employment of principal and agent or of trustee and beneficiary

146 JOINT AND SEVERALIf Entrant or Award Winner consists of more than one entity these Terms binds those entities jointly and each of them individually

147 SURVIVALClauses 124(b) 125 126 13 and 14 survive termination or expiry of the Licence

Document last updated 01022020 1840 PM

12 LICENSED MATERIALS ISSUED TO AWARD WINNER Award Winner will receive(a) A non-transferable non-exclusive Licence (The ldquoLicencerdquo)and associated artwork as set out in page 2 of this document (ldquoLicensed Materialsrdquo) supplied by the Convenor to use for the Term (the ldquoTermrdquo) and any extended Term as set out in these terms and in accordance with the Media Guidelines(b) Production of the Licensed Materials will only proceed if the Entry has been selected for the award as determined by the Convenor and is subject to the License Terms and Media Guidelines(c) The Convenor will administer the Licensed Materials and will oversee its proper use to ensure the integrity of the Program

121 LICENCE TERMS(a) The Term of the Licence begins on the day of the Official Announcement by the Convenor (b) The Licence is conditional on payment of the Fee in accordance with Clause 8 (c) The Licence continues on an ongoing basis unless it is terminated by the Convenor in accordance with Clause 126

122 USE OF LICENSED MATERIALS BY AWARD WINNER(a) Must not publish any document or sell any product bearing any of the Licensed Materials until the day of the Official Announcement by the Convenor(b) Must only use the Licensed Materials in the manner specified by Convenor in these Terms and Media Guidelines(c) Must only use the Licensed Materials in the form supplied to it by Convenor and must not use any other materials obtained by Award Winner from Convenorrsquos website or any other source including any other trade marks owned by Convenor(d) Must not use or display the Licensed Materials in any way that may indicate or imply whether directly or indirectly that Convenor has authorised or endorsed the provision of any of Award Winnerrsquos goods or services or made any representations about the quality of any of Award Winnerrsquos goods or services provided in connection with its business activities(e) must not do or say anything which may damage the reputation of Convenor or the Program and(f) Must not use or display the Licensed Materials in any way that would be considered defamatory to any person or that would constitute a breach of any law or statute constitute a breach of any law or statute(g) Must only use or display the Licensed Materials in relation to the actual Entry submitted(h) Must where an Award relates to a Product use and display the Licensed Materials only in connection with the marketing advertising packaging and promotion of the actual Product submitted and may not be used in association with(i) Any other product made or marketed by the same organisation(ii) Any previous or subsequent versions of the same Product or identical version of the same Product sold under any other brand names and(iii) Must not be incorporated into the design of the Product or Product packaging

123 QUALITY CONTROL(a) Convenor reserves the right at any time to require Award Winner to provide evidence of how the Licensed Materials are being used by the Award Winner Convenor reserves the right to make inquiries and inspections as required to confirm ongoing compliance by Award Winner with these Terms(b) Award Winner must immediately notify Convenor of any change to Award Winnerrsquos contact information

124 SUB-LICENCE(a) Subject to clause 124(b) Award Winner may permit its consultants and contractors (ldquoConsultantrdquo) to use the Licensed Materials solely on Award Winnerrsquos behalf for the purposes set out in these Terms but only if (i) Consultant agrees to comply with these Terms and (ii) The Consultant agrees to return all copies of the Licensed Materials to Award Winner immediately after ceasing to be employed or engaged by Award Winner(b) Award Winner must ensure that its Consultants comply with these Terms and acknowledges that it is liable for its Consultantsrsquo use of the Licensed Materials and any failure of its Consultants to comply with these Terms

125 CONVENORS INTELLECTUAL PROPERTY(a) The Award Winner acknowledges that it acquires no rights title or interest in or to the Licensed Materials (or copies made) except as expressly set out in these Terms Award Winner acknowledges that the Licensed Materials (including copies) is and will remain the property of Convenor or its successors or assigns and must be returned on request by Convenor(b) Award Winner agrees not to claim that it has any rights title or interest in the Licensed Materials (or any other Convenorrsquos intellectual property) except for those expressly set out in these Terms Award Winner must not take any action or assist any person to take any action which would or might invalidate or put into dispute Convenorrsquos rights title or interest in the Licensed Materials or any other intellectual property

126 TERMINATION(a) Convenor may immediately terminate the Licence and revoke the Award by written notice where(i) The Convenor decides (in its absolute discretion) that the Award Winner has or will bring the Convenor or the Program into question or (ii) The Award Winner does or omits to do anything which may damage the reputation of the Convenor or the Program or(iii) If the Award Winner is found to have provided false misleading or inaccurate information or(iv) The Award Winner is unable to pay its debts or if a receiver administrator or other controller has been appointed over the assets of the Award Winner(v) The Award Winnerrsquos award category organisational type industry region or product classification is no longer included in the Program(b) Without limiting (a) Convenor may terminate the Licence by written notice if Award Winner is in breach these Terms or where the breach is capable of remedy and Award Winner fails to remedy that breach fully within 7 days after being requested in writing by Convenor to do so(c) On termination of the Licence Award Winner must(i) Immediately cease displaying and using the Licensed Materials (ii) Undertake any and all acts necessary to permanently remove the Licensed Materials and any information or other documentation associated with it from all materials manufactured used distributed or published by Award Winner (iii) At Convenorrsquos discretion return or dispose of the Licensed Materials and information in the manner directed by Convenor within 7 days of termination and(iv) Ensure that all Consultants immediately comply with this clause

13 ACKNOWLEDGEMENTS AND LIABILITY(a) Entrant acknowledges that it has exercised its independent judgment in submitting the entry and seeking the Licence and has not relied on any representation by Convenor which is not stated expressly in these Terms or upon any descriptions illustrations or specifications contained in any document including catalogues or publicity materials produced by Convenor(b) To the extent permitted by law all warranties guarantees conditions representations and statements (whether express or implied and statutory or otherwise) regarding the condition of the Licensed Materials are excluded Where exclusion of implied warranties or statutory guarantees is not permitted to the extent permitted by law Convenorrsquos liability for breach of such warranties or guarantees is limited at Convenorrsquos option to re-supply of the affected goods or services or payment of the cost of re-supply(c) Despite anything else in these Terms except clause 12(b) and to the extent permitted by law Convenor will not be liable to any person in respect of any claim or cause of action for any direct indirect incidental consequential special exemplary punitive or other damages or losses arising directly or indirectly out of or relating in any way to the performance or non-performance of these Terms or Award Winnerrsquos use of the Licensed Materials however the liability arises including in contract tort (including negligence) misrepresentation or any other common law equitable or statutory cause of action or otherwise even if the damages or losses were reasonably foreseeable Award Winner hereby releases Convenor its officers and sponsors from and against all such damages or losses(d) To the extent that liability cannot be excluded to the extent permitted by law Convenorrsquos maximum aggregate liability

TERMS amp CONDITIONS OF ENTRYSXASERVICE EXCELLENCE

TERMS amp CONDITIONS OF ENTRY



Now in their 15th year The Australian Business Awards 2020 are an annual all-encompassing awards program which recognises organisations that demonstrate the core values of business innovation product innovation

technological achievement and employee engagement via a set of established business and product award categories The program provides a notable opportunity high-performing organisations which implement world-class business initiatives and develop innovative products and services to be acknowledged and honoured for their achievements both nationally and internationally The Australian Business Award winners will participate in the international chapter of the program at the World Business Awards The World Business Awards seeks to engage with the worldrsquos business innovation and technology leaders through a global recognition and knowledge building initiative that is underpinned by the programrsquos established framework

The program convenor publicises the achievements of the organisations and their award-winning business initiatives through various multimedia channels creating opportunities for publicity positive organisational profiling through increased exposure recognition and acknowledgement Recipients are presented with accolades and materials that can be used to publicise their achievement through their own multimedia marketing advertising promotional and public relations activities including internal and external communications There is no requirement for participants to attend an event relating to the national and international winners announcements

AWARD AUTHENTICATIONDetails of the respective award and winnerrsquos mark are displayed publicly by the convenor in the form of a digital authentication page located on the program website(s) The award authentication outlines the organisation award category initiative and the winnerrsquos mark in a standardised format for public reference

NOTARISED FRAMED CERTIFICATEEach award recipient is issued with a framed certificate which displays the recipientrsquos name award name winners mark authenticity seal signature of authorised officer and is dated upon issue The framed certificate is produced exclusively by the program convenor

WINNERrsquoS MARK amp WINNERrsquoS PHRASEThe award-winning organisations have use of the prestigious winnerrsquos mark and phrase to publicise their achievement through their own various marketing promotion advertising and public relations activities

CUSTOM PRODUCED DIGITAL FILESAward recipients are provided with web and print files of the winners mark for their use and display as well as various custom produced files that can be used on marketing and promotional materials signage email signatures and various social media platforms

MEDIA CAMPAIGNThe convenor will launch a media campaign to promote the award-winning organisations and their achievements which will include editorial coverage Award recipients may be requested to participate in the media and publicity campaign for the program Specialising in multi-channel progressive publishing and hybrid events through results-driven multimedia The convenor communicates information in a variety of formats through interactive multimedia that informs educates inspires and entertains

MEDIA RELEASE TEMPLATEA media release template and program data are provided to each award recipient to assist in their own media and public relations activities

POEM RECOGNITION amp ACCOLADES


RECOGNITION amp ACCOLADES























Invoice Issued

NO

YES

YES



Winners Selected

Winners Selected

Winners Notified

Notified


Entries Close

Entries Open


Winners Notified

NO

National Chapter


1st Tier

2nd Tier

























HR Management [HRM]






CX Management [CXM]












































ENTRY REQUIREMENTS



































(Footer)

(Footer)


page 02 of 12

page 04 of 12

Page Number



Cover Page







Organisation Name

Initiative Name

Contents


1 Profile 3

2 Method 4

3 Execution 5

4 Outomes 6









Section Title













page 11 of 17















Media Article

Link to our website

Web Article

LinkedIn Article








Video Presentation









Page 10 of 12Page 09of 12

Page 12 of 12






Page 11 of 12



httpsyoutubezBsHuKy

Explainer Video


Promotional Video












Written Submission

Name of Initiative


Initiative Name




Email Address

Contact Number

Full NameFirst Last


03 9561 0000 0411 256 999

Jane Citizen

Submit Entry


Postal Address

1 Smith Street

Melbourne Vic 3000

Can be a PO Box



Business Excellence

Business Innovation

Business Technology

Service Excellence

Brand Management


Comms Excellence

HR Management


Project Management

Risk Management

Process Improvement

Change Management


Sustainability


Training Excellence






CX Award Categories

Employer of Choice

Charity Awards































































Invoice Issued

NO

YES

YES



Winners Selected

Winners Selected

Winners Notified

Notified


Entries Close

Entries Open


Winners Notified

NO

National Chapter


1st Tier

2nd Tier

























HR Management [HRM]






CX Management [CXM]












































ENTRY REQUIREMENTS



































(Footer)

(Footer)


page 02 of 12

page 04 of 12

Page Number



Cover Page







Organisation Name

Initiative Name

Contents


1 Profile 3

2 Method 4

3 Execution 5

4 Outomes 6









Section Title













page 11 of 17















Media Article

Link to our website

Web Article

LinkedIn Article








Video Presentation










Page 12 of 12






Page 11 of 12



httpsyoutubezBsHuKy

Explainer Video


Promotional Video












Written Submission

Name of Initiative


Initiative Name




Email Address

Contact Number

Full NameFirst Last


03 9561 0000 0411 256 999

Jane Citizen

Submit Entry


Postal Address

1 Smith Street

Melbourne Vic 3000

Can be a PO Box



Business Excellence

Business Innovation

Business Technology

Service Excellence

Brand Management


Comms Excellence

HR Management


Project Management

Risk Management

Process Improvement

Change Management


Sustainability


Training Excellence






CX Award Categories

Employer of Choice

Charity Awards
































































HR Management [HRM]






CX Management [CXM]












































ENTRY REQUIREMENTS



































(Footer)

(Footer)


page 02 of 12

page 04 of 12

Page Number



Cover Page







Organisation Name

Initiative Name

Contents


1 Profile 3

2 Method 4

3 Execution 5

4 Outomes 6









Section Title













page 11 of 17















Media Article

Link to our website

Web Article

LinkedIn Article








Video Presentation










Page 12 of 12






Page 11 of 12



httpsyoutubezBsHuKy

Explainer Video


Promotional Video












Written Submission

Name of Initiative


Initiative Name




Email Address

Contact Number

Full NameFirst Last


03 9561 0000 0411 256 999

Jane Citizen

Submit Entry


Postal Address

1 Smith Street

Melbourne Vic 3000

Can be a PO Box



Business Excellence

Business Innovation

Business Technology

Service Excellence

Brand Management


Comms Excellence

HR Management


Project Management

Risk Management

Process Improvement

Change Management


Sustainability


Training Excellence






CX Award Categories

Employer of Choice

Charity Awards














































































ENTRY REQUIREMENTS



































(Footer)

(Footer)


page 02 of 12

page 04 of 12

Page Number



Cover Page







Organisation Name

Initiative Name

Contents


1 Profile 3

2 Method 4

3 Execution 5

4 Outomes 6









Section Title













page 11 of 17















Media Article

Link to our website

Web Article

LinkedIn Article








Video Presentation










Page 12 of 12






Page 11 of 12



httpsyoutubezBsHuKy

Explainer Video


Promotional Video












Written Submission

Name of Initiative


Initiative Name




Email Address

Contact Number

Full NameFirst Last


03 9561 0000 0411 256 999

Jane Citizen

Submit Entry


Postal Address

1 Smith Street

Melbourne Vic 3000

Can be a PO Box



Business Excellence

Business Innovation

Business Technology

Service Excellence

Brand Management


Comms Excellence

HR Management


Project Management

Risk Management

Process Improvement

Change Management


Sustainability


Training Excellence






CX Award Categories

Employer of Choice

Charity Awards











































































(Footer)

(Footer)


page 02 of 12

page 04 of 12

Page Number



Cover Page







Organisation Name

Initiative Name

Contents


1 Profile 3

2 Method 4

3 Execution 5

4 Outomes 6









Section Title













page 11 of 17















Media Article

Link to our website

Web Article

LinkedIn Article








Video Presentation









of 12Page 09of 12

Page 12 of 12






Page 11 of 12



httpsyoutubezBsHuKy

Explainer Video


Promotional Video












Written Submission

Name of Initiative


Initiative Name




Email Address

Contact Number

Full NameFirst Last


03 9561 0000 0411 256 999

Jane Citizen

Submit Entry


Postal Address

1 Smith Street

Melbourne Vic 3000

Can be a PO Box



Business Excellence

Business Innovation

Business Technology

Service Excellence

Brand Management


Comms Excellence

HR Management


Project Management

Risk Management

Process Improvement

Change Management


Sustainability


Training Excellence






CX Award Categories

Employer of Choice

Charity Awards



































































(Footer)

(Footer)


page 02 of 12

page 04 of 12

Page Number



Cover Page







Organisation Name

Initiative Name

Contents


1 Profile 3

2 Method 4

3 Execution 5

4 Outomes 6









Section Title













page 11 of 17















Media Article

Link to our website

Web Article

LinkedIn Article








Video Presentation










Page 12 of 12






of 12



httpsyoutubezBsHuKy

Explainer Video


Promotional Video












Written Submission

Name of Initiative


Initiative Name




Email Address

Contact Number

Full NameFirst Last


03 9561 0000 0411 256 999

Jane Citizen

Submit Entry


Postal Address

1 Smith Street

Melbourne Vic 3000

Can be a PO Box



Business Excellence

Business Innovation

Business Technology

Service Excellence

Brand Management


Comms Excellence

HR Management


Project Management

Risk Management

Process Improvement

Change Management


Sustainability


Training Excellence






CX Award Categories

Employer of Choice

Charity Awards
























































(Footer)

(Footer)


page 02 of 12

page 04 of 12

Page Number



Cover Page







Organisation Name

Initiative Name

Contents


1 Profile 3

2 Method 4

3 Execution 5

4 Outomes 6









Section Title













page 11 of 17















Media Article

Link to our website

Web Article

LinkedIn Article








Video Presentation










of 12






Page 11 of 12



httpsyoutubezBsHuKy

Explainer Video


Promotional Video












Written Submission

Name of Initiative


Initiative Name




Email Address

Contact Number

Full NameFirst Last


03 9561 0000 0411 256 999

Jane Citizen

Submit Entry


Postal Address

1 Smith Street

Melbourne Vic 3000

Can be a PO Box



Business Excellence

Business Innovation

Business Technology

Service Excellence

Brand Management


Comms Excellence

HR Management


Project Management

Risk Management

Process Improvement

Change Management


Sustainability


Training Excellence






CX Award Categories

Employer of Choice

Charity Awards













































(Footer)

(Footer)


page 02 of 12

page 04 of 12

Page Number



Cover Page







Organisation Name

Initiative Name

Contents


1 Profile 3

2 Method 4

3 Execution 5

4 Outomes 6









Section Title













page 11 of 17















Media Article

Link to our website

Web Article

LinkedIn Article








Video Presentation










Page 12 of 12






Page 11 of 12



httpsyoutubezBsHuKy

Explainer Video


Promotional Video












Written Submission

Name of Initiative


Initiative Name




Email Address

Contact Number

Full NameFirst Last


03 9561 0000 0411 256 999

Jane Citizen

Submit Entry


Postal Address

1 Smith Street

Melbourne Vic 3000

Can be a PO Box



Business Excellence

Business Innovation

Business Technology

Service Excellence

Brand Management


Comms Excellence

HR Management


Project Management

Risk Management

Process Improvement

Change Management


Sustainability


Training Excellence






CX Award Categories

Employer of Choice

Charity Awards












































page 11 of 17















Media Article

Link to our website

Web Article

LinkedIn Article








Video Presentation










Page 12 of 12






Page 11 of 12



httpsyoutubezBsHuKy

Explainer Video


Promotional Video












Written Submission

Name of Initiative


Initiative Name




Email Address

Contact Number

Full NameFirst Last


03 9561 0000 0411 256 999

Jane Citizen

Submit Entry


Postal Address

1 Smith Street

Melbourne Vic 3000

Can be a PO Box



Business Excellence

Business Innovation

Business Technology

Service Excellence

Brand Management


Comms Excellence

HR Management


Project Management

Risk Management

Process Improvement

Change Management


Sustainability


Training Excellence






CX Award Categories

Employer of Choice

Charity Awards













































Page 12 of 12






Page 11 of 12



httpsyoutubezBsHuKy

Explainer Video


Promotional Video












Written Submission

Name of Initiative


Initiative Name




Email Address

Contact Number

Full NameFirst Last


03 9561 0000 0411 256 999

Jane Citizen

Submit Entry


Postal Address

1 Smith Street

Melbourne Vic 3000

Can be a PO Box



Business Excellence

Business Innovation

Business Technology

Service Excellence

Brand Management


Comms Excellence

HR Management


Project Management

Risk Management

Process Improvement

Change Management


Sustainability


Training Excellence






CX Award Categories

Employer of Choice

Charity Awards











































Written Submission

Name of Initiative


Initiative Name




Email Address

Contact Number

Full NameFirst Last


03 9561 0000 0411 256 999

Jane Citizen

Submit Entry


Postal Address

1 Smith Street

Melbourne Vic 3000

Can be a PO Box



Business Excellence

Business Innovation

Business Technology

Service Excellence

Brand Management


Comms Excellence

HR Management


Project Management

Risk Management

Process Improvement

Change Management


Sustainability


Training Excellence






CX Award Categories

Employer of Choice

Charity Awards









































service excellence [sxa] that demonstrate innovative...

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