Service Enriched Housing /Service Enriched Housing /

Resident Services Resident Services PresentationPresentation

July 19, 2006July 19, 2006

Current Resident Services Staffing

•8 Full Time Service Coordinators

•3 Part Time Service Coordinators

•1 Director of Resident Services

With Over 48 Different locations and 2000 apartment units……How can we provide

services to all these families with our current staffing?

We can’t without partnering and collaborating with other

agencies. This creates on environment that does not allow

duplication of services in one area.

Where do we get funding? HUD Service Coordinator ProgramHUD Service Coordinator Program HUD Transitional Housing Program (Through HUD Transitional Housing Program (Through

County Continuum of Care)County Continuum of Care) Neighborworks America GrantNeighborworks America Grant CSBGCSBG Enterprise FoundationEnterprise Foundation Emergency Homeless Housing Grant (Through Emergency Homeless Housing Grant (Through

County Continuum of Care)County Continuum of Care) Fannie Mae FoundationFannie Mae Foundation Private FundingPrivate Funding Homeless Housing Assistance CorporationHomeless Housing Assistance Corporation

Why is it so challenging to obtain Why is it so challenging to obtain funding for Resident Services?funding for Resident Services?

Some states will not allow resident Some states will not allow resident services expenses to be an above services expenses to be an above the line operating expense.the line operating expense.

Historically it has been challenging Historically it has been challenging to quantify outcomes.to quantify outcomes.

Partnering

Partnering allows us to provide Partnering allows us to provide services to individuals who may not services to individuals who may not have received services otherwise.have received services otherwise.

What does partnering look like?

Utilizing funding from Homeless Housing Utilizing funding from Homeless Housing Assistance Corporation.Assistance Corporation.

Collaborating with local municipalities to Collaborating with local municipalities to provide homeless housing in specific provide homeless housing in specific units.units.

Utilizing housing funds from HUD to Utilizing housing funds from HUD to provide transitional housing to homeless provide transitional housing to homeless individuals.individuals.

What does collaboration look like?

• Agreements executed with local Agreements executed with local non-profits to provide services to non-profits to provide services to clients while residing in our units. clients while residing in our units. Services are then extended to all Services are then extended to all residents who live in that residents who live in that apartment community.apartment community.

What is needed to provide services?

• Clear definition of roles of property Clear definition of roles of property manager and service coordinator.manager and service coordinator.

• Clear communication of each role to the Clear communication of each role to the residents.residents.

• Resources for documentation such as Resources for documentation such as internal and external referral forms, internal and external referral forms, release of information forms and intake release of information forms and intake forms.forms.

Service enriched housing promotes healthy communities

Documents available upon request:

•Intake forms•Resident Services Measurements•Job Descriptions•Semi- Annual Performance Reports•Resident Services Directories•Internal and External Referral Forms

Contact Information:

Kathryn BryanKathryn BryanSenior Vice President of Property ManagementSenior Vice President of Property Management and Resident Services Administrationand Resident Services AdministrationRural Opportunities Inc.Rural Opportunities Inc.6 Prince Street6 Prince StreetRochester, New York 14607Rochester, New York 14607585-546-6340 ext. 304585-546-6340 ext. 304Fax 585-546-4825Fax 585-546-4825kbryan@ruralinc.orgkbryan@ruralinc.orgwww.ruralinc.orgwww.ruralinc.org