Service Development

Alan FrickerKnowledge & Library Service ManagerNewham University Hospital NHS Trust

It is a bad plan that admits of no modification - Publilius Syrus The LHL Service Development Group Accreditation past - Helicon Accreditation future? The NSF – “Align” Who is who - Service Development Group

LHL Service Development Group

Established summer 2007 – 3 meetings pa Guidance and leadership in SD Work to date:

Getting going and making the link to National Group Helicon Accreditation programme Considered current services to patients & CAS Promotional materials National Service Framework

Accreditation under Helicon

Encouraging good practice / improvement Raising profile in organisation 47 standards to evidence and an inspection Basic, level 1 or 2 or 3 (valid for three years) Live issues

Not all inspected yet Early accreditations now lapsing (2004 start) All shall have prizes… Trust recognition

Align?

National Service Framework for Quality Improvement (AKA – Align)

Just published (initiated 2006) Modernisation / transformation /

standardisation / homogenisation? Quality Assurance not Accreditation National standards – administered locally

Align further

5 domainsManaging services, knowledge, risk and

Information GovernanceCommissioning, finance, contracts and

partnersHuman Resources and Staff Management Infrastructure, facilities and safetyCustomer Engagement

Fully aligned

Corporate and Service Criteria Essential, Core or Developmental Full, partial, non and waived compliance Process

Excel workbook Peer inspection Action plan for follow up

See www.library.nhs.uk/aboutnlh/review SDG to consider next steps for London

Who is on the Service Development Group Richard Osborn (Chair) NCL

Bev Chapman Sarah Panzetta

NEL Alan Fricker Maureen Rouse

NWL Diane Job James Riste

SEL Jane Coyte Paul Harrington Charlie Leppington

SWL Morag Clarkson Sue David Angela Horrocks

CHILL Ray Phillips

Others as required