service description bipper child security_17.11.2010

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VIVACOM Launch Program Service Description - Bipper Solution

Documenttype: v 2.0

Title: Service Description – Bipper Solution

Solution outline

Bipper Child Security – service

implications

From: Atanas Raykov

To:

Date:

Subject: Bipper Child Security Solution

Cc:

Project: Y Tariff: Y

Promotion: Product Y

Document Label: Service Description – VIVACOM Bipper Solution Version: 2.0

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POD!CT D"FI#ITIO#

$u%ine%% Programme Project #ame Project T&'e

$i''er Chi(d Seurit&So(ution

"nab(ing $i''erSer)ice%

Product Fami(& Product *rou' Product #ame

Mobi(e %er)ice% $i''er

Project Manager Product ManagerProduct De)e(o'ment

Manager

Momchi( Marino) Ma&a a+o)%+a Atana% a&+o)


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V"SIO# CO#TOL

I%%ue e)i%ion date Summar& of Change% Author

V ,-. /,-//-,./. Second draft Atana% a&+o)


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Document 'ur'o%e

PRP!S"

This document #ith included appendices serves as the primary source o$ in$ormationrelatin% to the speci$ication& development and implementation $or the $ollo#in% postpaidservice: Bipper Child Security Solution.

Document Maintenance

'aintenance and communication o$ this document is the responsi(ility o$ the Product'ana%er.

Sco'e and objecti)eThis documentation should (e used as the startin% point ) master data $or developin%

service and can (e used to create the $ollo#in% materials

* To support technical desi%n

* To support +R& CR& presentation

* To support process desi%n

* To support (usiness rules

* To provide an input to trainin%

* To provide Ans#ers to ,A-s


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.2 ,ault preventative and mana%ement

./ Product support capa(ilities

.1 ,raud ) security

3- $i(( 4 Co((ect

3. Bill ) Collect !vervie#

3.2 Bolt9!n structure

3./ Payment process


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/- *enera(

/-/- Product O)er)ie5+A Bipper Child Security Solution& provided (y Sirma& ena(les parents to control thesa$ety o$ their children via pre9loaded application on the S+' cards and user #e(inter$ace. The solution provides out%oin% calls control ;e.%. the children cannot distractthemselves durin% classes


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So(ution O)er)ie5

/- Connecti)it& Diagram


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,- Ser)er% architecture and interface%


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Future De)e(o'ment% 8 ne# $unctionalities #ill (e added& ena(lin% call control o$incomin% calls.

/-0-,- $i((ing characteri%tic%:

The service is (illed trou%h the mo(ile CC)B. The solution is provided as a part o$ 2

special voice tari$$s +A Bipper and +A Bipper.

The customer should (e a(le to receive an itemiEed (ill as $or the standard +AC!'Consumer and mo(ile tari$$s.

Calls to the special panic num(er 000 #ill (e (illed at 0.30 BFGmin. ,uture decreases;or increases< o$ the price is possi(le.

/-0-0- e'ort% and %tati%tic%

9 All current reports $or the eistin% consumer tari$$s should (e applied


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/-1- Training

Trainin% #ill (e provided onsite via +AC!' commercial team usin% trainin% materials

$rom Sirma.

/-2- 6e& Con%traint%

9 Time $or implementation=

9 +nte%ration #ith eistin% +AC!' systems=

9 5e%al +ssues

/-3- 6e& Dri)er% for Foreca%ting

/-3-/- Mar+et #eed%

The Telecommunication market has the need o$ such service that (rin%s a lar%e num(ero$ (ene$its $or the customers. +AC!' #ill (e the $irst operator to launch the service onthe market.

/-3-/- Ser)ice Feature%

9 +nte%ration #ith customer CR' ) B+ systems

9 ,ull end9to9end security=

9 Com(ined solution a service $or (oth the parent and the child.

/-3-1- Com'etiti)e Ad)antage

9 Ge# service on the market& o$$ered eclusively (y +AC!'

9 A child sa$ety solution com(ined #ith attractive voice tari$$ to meet allcommunications needs o$ the child.

9 "asy to use 9 the service does not re@uire special technical kno#led%e.

/-9- Lega(

/-9-/- Interna( (ega( reuirement%

/-9-,- Lega( reuirement% for VIVACOM9 The service is provided as part o$ the included $unctionalities o$ t#o voice

tari$$s& specially desi%ned $or Bipper customers& availa(le #ith and 29yearcontracts.

9 +AC!' should provide a co9(randed media covera%e upon the launch o$ theservice and therea$ter.


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9 The end user #ill (e noti$ied via pop9up that heshe is a su(scri(er o$ a Bipperservice in order to prevent $raud.

/-9-0- Lega( euirement% for the Cu%tomer:

9 Ge# customers #ill si%n a standard +AC!' contract $or mo(ile services inaccordance to the company?s Feneral Terms ) Conditions.

/-;- egu(ator&

nre%ulated service

/-


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,-0- Commi%%ion% Proce%%e% and %&%tem%=

0- Pro)ide

0-/- Pro)ide O)er)ie5

0-/-/- Organi%ation%= T$D

0-/-,- S&%tem% 8 T$D

0-/-0- Proce%%e% 8 T$D

0-, A)ai(abi(it&8 T$D

0-0 Purcha%ing 4 Logi%tic%8 T$D

1- O'erate

1-/- Technica( O)er)ie5 8 SIM S'ecification%

Bipper service is an applet ;aka BipperS+'< that runs on the users? S+' card. The appletis IavaCard compati(le and re@uires Iava S+' card supportin% the $ollo#in%

speci$ications:• FS' .

• FS' .1

• /FPP TS 0/.10

• /FPP TS 0/.16.

The BipperS+' applet technical re@uirements are:

approimately 0k $ree memory to install applet

•

/0 (ytes RA'

• timer

• menu entry

• $ull access to the S+' card $ile system ;optional<

BipperS+' applet can co9eists #ith other applets on a sin%le S+' card providin% that

other applets does not inter$ere #ith BipperS+' TAR and does not handle any o$ the$ollo#in% S+' card events:

• CA55 C!GTR!5 BJ S+'


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• '! S>!RT '"SSAF" C!GTR!5 BJ S+'

S+' cards that #ill run Bipper service shold (e provisioned and precon$i%ured to support

the $ollo#in% events:

• CA55 C!GTR!5 BJ S+'

• '! S>!RT '"SSAF" C!GTR!5 BJ S+'

Communication (et#een BipperS+' and myBipper is (ased on (inary S'S ;Class 2 S+'Do#nload messa%es


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-uality o$ service is constantly monitored (y Sirma and +AC!'?s teams and i$ thereare issues that are noticed +AC!' CS and P)S have access to Sirma?s trou(le ticketin%system I+RA $or escalatin% pro(lems.

2- A%%ure

2-/- A%%ure O)er)ie5

2-/-/- Organi?ation%:

• Credit Risk ) Collections

•

,raud mana%ement team• FS' Core Get#ork

2-/-,- S&%tem% = all current systems and procedures& used (y +AC!'.

2-/-0- Proce%%e% 8 all current processes used (y +AC!' currently.

2-,- Fau(t Pre)ention and Management8

2-,-/ Fau(t 're)ention8 the process #ill cover end to end %uaranties to the customerpremises ;access point


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2-0-, Cu%tomer interface% for obtaining %u''ort9 Phone9 >ard copy documents letters or complaints

2-1 Fraud 4 %ecurit&

2-1-/ Fraud

The ,raud prevention #ill (e %uaranteed trou%h the contract $or the main su(scri(er?splan si%ned (et#een the customer and BTC AD.

2-1-, Securit&

3- $i(( 4 Co((ect3-/ $i(( 4 Co((ect O)er)ie5

3-/-/ $i((ing reuirement%

Ge# and eistin% customers #ill (e (illed on the same account that is %enerated $or their(asic su(scription plan. An itemiEed (ill #ill (e provided.

3-, Tariff P(an Structure

3-,-/ Tariff P(an% Structure

9 A special set o$ t#o tari$$s #ill (e availa(le $or +AC!' Bipper clients:

3-,-, Tariff%

Tari$$ plan VIVA$i''er VIVA$i''er @

'RC 0 BFG BFG

,unctions 9 Panic Gum(er

9 5ocaliEation

9 Panic Gum(er

9 5ocaliEation

9 Control

/300 minutes $or calls in the +AC!' mo(ilenet#ork to:

/ num(ers num(ers

Pricemin $or calls to all national net#orks 0.2 BFG. 0.2 BFG.

Pricemin $or call to 000 panic num(er 0.30 BFG 0.30 BFG

PriceS'S to all national net#orks 0.1 BFG 0.1 BFGM All prices are in BFG& AT incl.

3-,-0 Di%counting %tructure


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+n order to achieve more $lei(ility and $inancial e$$iciency in the process o$ special pricin%the tari$$ plan should have the $ollo#in% 'RC discounts applica(le to it 90N= 00N.

3-0 Pa&ment 'roce%%

The customer #ill (e (illed trou%h the mo(ile CC)B. Standard +AC!' cash collectionpolicy #ill (e applied.


Created b: Atanas !a"ov Date: #2$##$20#0 %a&e: 2'$2'

service description bipper child security_17.11.2010

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