service delivery models ghana
DESCRIPTION
This PowerPoint was presented by Marieke Adank during the Triple-S research seminar, which took place in Kampala, Uganda from 24-26 September 2012.TRANSCRIPT
Service delivery models in Ghana
Water and sanitation services that last September 2012
Marieke Adank
Water and Sanitation Services That Last October 20112
Service Delivery Models in Ghana
WSDB with PO
Utility management
Intermediate private providers
Independent private providers
Self supply
Community managementPrivate
management
Direct WSDB
Company-community partnership
Single towns
system
Small town bulk
water supply
Multi town system
Basic High
Community Ownership and Management (COM)
Basic
Other CM models
High Basic BasicHigh Basis
GWCL system
Utility management
Basic
Ser
vice
le
vel
Sys
tem
sM
an
ag
em
en
t m
od
el
Water Health Centre
Holding tank with
standpipe
Urban Water Board
Hand pump
WATSAN
Water tanker
Holding tank with standpipe
Management by water vendor
Management by ttanker operator
CWSA Small townCWSA
point source
Water Health Centre
Urban Bulk
supply
Mai
n se
rvic
e de
liver
y m
odel
s
Water and Sanitation Services That Last October 20114
Water user
Service provider
Service authority
Enabling environment
Direct post-construction support
In-direct support costs
Planning, regulation, coordination, oversight
Implementation of infrastructural projects
Capacity support
Policy and normative functions
Service authority functions
Service provider functions
Policy, legislation, sector harmonization and coordination,
setting standards
Direct support costs
Operation and minor maintenance costs
Capex / CapManEx / Costs of capital
tariffWater use
Water and Sanitation Services That Last October 20116
WATSAN management
Watsan
Water vendors
Daily submissionof revenues
Standpost clients
Pay as you fetch
Reports
Money flows
(S)Elects representatives
Service authority MMDA
CWSA Regional officeEnabling environment
Payment for service
Service provision (corporate oversight)
Service provision (operations) Area Mechanic
Water and Sanitation Services That Last October 20117
Direct WSDB management
Authority functions
Service provision (Corporate oversight)
Service provision (Operations)
MMDA
CWSA Regional office
Watsan
Water vendors 20% commission
Enabling environment
Daily submissionof revenues
Monthly transfer of revenues
Standpost clientsClients with HH connection
Pay as you fetch
Monthly water bills
WSDB
Operating staff
Artisan /company
Reports
Money flows
(S)Elects representatives
Water and Sanitation Services That Last October 20118
WSDB management with delegated operations
Service authority
Service provision (corporate oversight)
Service provision (Operations)
Private operatorO&M account: 75% of
revenues
WSDB
MMDA
CWSA Regional office
Watsan
Water vendor (keeps 20% of income)
15% to replacement and rehabilitation account
10% to sanitation and hygiene account
Enabling environment
Standpost clientsClients with HH connection
Pay as you fetch
Monthly water bills5 year O&M contract agreement
Reports
Money flows
(S)Elects representatives
Water and Sanitation Services That Last October 201110
Enabling environment
Authority functions
Service provision – Corporate oversight
Service provision - Operations
Utility management
Direct WSDB management
WSDB management
with PO
Private provider
MWRWH / Universities / CONIWAS / GSB
CWSA
MMDA
WSDB
PS
CWSA
MMDA
WSDB
Private Operator
GWCL
GUWC
PURC
PS
WATSAN
CWSA
MMDA
WATSAN
AM
Water and Sanitation Services That Last October 201111
Which service delivery model where?