service assurance for modern apps - bigpanda na sno - april 2015 - dan turchin
TRANSCRIPT
Monitoring EvolvedService Assurance for Modern Apps
Dan Turchin | BigPanda | VP Product Prepared for NA SNO | April 2015
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1.The software-driven economy
2.Service delivery in the age of cloud
3.Make service assurance a strategic advantage
4.Hear from the experts
Agenda
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Time to Resolution
UnhappyCustomers
InefficientNOC resources
IT Event Overload
Sound familiar?
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“We’re all software companies! …pretending you’re not spells serious peril.” -Forbes
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Engage RetainDelight Measure
VoiceVideo
Internet
Home security
WiFiData
Consumer
Business
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The software-driven economy reliability is the new currency
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More apps
…that are more critical
…generating more data
…and relying on more complex infrastructure
Legacy monitoring strategies are obsolete
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1. Footprint crosses compute environments
2. Available on three screens
3. Modern front and backend frameworks and storage
4. Rapid iterations, cross-team ownership
5. Built for web-scale, fault-tolerant, highly available
What’s a modern app?
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Service delivery in the age of cloud the holy trinity of modern app dev
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•Availability •Performance
•Risk mitigation
•Add features
•Meet requirements
•Continuous integration
Make technology a
strategic enabler
Business
Dev Ops
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1. Correlation via machine-learning is required to process machine data
2. Mapping incidents to changes is required to turn data into insights and insights into knowledge
3. Understanding infrastructure health by service is required to improve MTTR
4. Visualizing service health is required to communicate in the language of business
Monitoring modern apps requires more than manual rules
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1. Engage stakeholders early
2. Establish SLAs and remediation procedures
3. Benchmark metrics and define success
4. Publish results and acknowledge success
5. Convert downtime into knowledge
Make Service Assurance a strategic advantage five tips for achieving monitoring nirvana
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Denis Jacobi Deployment Engineering Manager
Hear from an expert Service Assurance at Cisco Systems
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Under m
aintenance
…
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1. How do you manage noisy alerts?
2. How do you convert events into incidents?
3. How do you communicate health of network services to the business?
Now for the real talent…
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Dan Turchin | BigPanda | VP Product
(650)533-0918 | [email protected]
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