servesmart “a comprehensive customer feedback management solution at your fingertips”
TRANSCRIPT
ServeSmart
“A comprehensive customer feedback management solution at your fingertips”
On-Premise Customer Feedback - DO REAL TIME MEASURES MATTER?
2
They are either lengthy, non- engaging or rely on customers’ memories, where
there is a loss of detail
Customer experience has long been a key differentiator in any service oriented business . It has always been about creating experiences which are positive and memorable.
Capturing, analyzing and utilizing customer feedback is the only way to make those experiences worthwhile
In-store, real time feedback management enables an instant connect with consumers and helps drive corrective relevant action
Traditional methods of feedback capture are marred by low engagement levels, poor response rates and lag between stated experience and resulting action
Capturing Instant Customer Feedback
ServeSmart- A Comprehensive Customer Feedback Management Solution
DesignDesign
Design customized feedback forms to capture guests’
feedback on key parameters
CaptureCapture
Deploy forms on iPads to capture feedback from multiple
customer across locations
MonitorMonitor ActAct
View integrated feedback via interactive dashboards
Review feedback, identify problem areas and prioritize
action
ServeSmart offers a comprehensive customer feedback management solution that helps to capture, analyze and review feedback to ensure enhanced engagement at customer level and effective monitoring at management level. It comprises an engaging tablet based customer interaction application in the front end and an interactive web based dashboard at the backend making customer experience
management intuitive, interactive & insightful.
ServeSmart At Work
ServeSmart
“Implementation Scenarios”
A. Food & Dining – Feedback is the breakfast for champions
“Know exactly what your customers’ value”
“Resolve issues as soon as they arise”
“Slice and dice data to read in between the lines”
“Generate simple performance reports”
“Capture feedback in a fun and engaging way”
DesignDesign CaptureCapture MonitorMonitor ActAct
ServeSmart Restaurant Feedback Application
Customizable templates for better engagement
Simple rating based questions on food/service related experience
Instant alert generation via sms/email for food/service quality lapse
Detailed view of customer interactions on the app
Hotel
Restaurant
Insights
Comprehensive view of customer interactions across outlets
Drill down analysis to understand, prioritize, assign and resolve issues
Export data in excel format for report generation
Analyze individual verbatim responses from customers
ServeSmart Dashboard Application
B. Hospitality – Taking care of your every need
“Know exactly what your customers’ value”
“Resolve issues as soon as they arise”
“Slice and dice data to read in between the lines”
“Generate simple performance reports”
“Capture feedback in a fun and engaging way”
DesignDesign CaptureCapture MonitorMonitor ActAct
ServeSmart Guest Feedback Application
Customizable templates for better engagement
Simple rating based questions on service related experience
Instant alert generation via sms/email for service quality lapse
Detailed view of guest interactions on the app
Hotel
Restaurant
Insights
Comprehensive view of guest interactions across outlets
Drill down analysis to understand, prioritize, assign and resolve issues
Export data in excel format for report generation
Analyze individual verbatim responses from guests
ServeSmart Dashboard Application
C. Event Management – Engaging & Delighting your audience
“Know exactly what your customers’ value”
“Resolve issues as soon as they arise”
“Slice and dice data to read in between the lines”
“Generate simple performance reports”
“Capture feedback in a fun and engaging way”
DesignDesign CaptureCapture MonitorMonitor ActAct
ServeSmart Event Feedback Application
Customizable templates for better engagement
Simple rating based questions on event related experience
Integrated visitor feedback from multiple locations
Detailed view of visitor interactions on the app
Hotel
Restaurant
Insights
Comprehensive view of visitor interactions across event locations
Drill down analysis to understand, prioritize, assign and resolve issues
Export data in excel format for report generation
Analyze individual verbatim responses from visitors
ServeSmart Dashboard Application
D. Showroom Sales Services– Building long lasting relationships
“Know exactly what your customers’ value”
“Resolve issues as soon as they arise”
“Slice and dice data to read in between the lines”
“Generate simple performance reports”
“Capture feedback in a fun and engaging way”
DesignDesign CaptureCapture MonitorMonitor ActAct
ServeSmart Restaurant Feedback Application
Customizable templates for better engagement
Simple rating based questions on sales related experience
Instant alert generation via sms/email for any negative feedback
Detailed view of customer interactions on the app
Hotel
Restaurant
Insights
Comprehensive view of customer interactions across all dealer outlets
Drill down analysis to understand, prioritize, assign and resolve issues
Export data in excel format for report generation
Analyze individual verbatim responses from customers
ServeSmart Dashboard Application
E. On-call Taxi Services – Capturing feedback on the go
“Know exactly what your customers’ value”
“Resolve issues as soon as they arise”
“Slice and dice data to read in between the lines”
“Generate simple performance reports”
“Capture feedback in a fun and engaging way”
DesignDesign CaptureCapture MonitorMonitor ActAct
ServeSmart Passenger Feedback Application
Customizable templates for better engagement
Simple rating based questions on travel related experience
Instant alert generation via sms/email for delay in service
Detailed view of passenger interactions on the app
Hotel
Restaurant
Insights
Comprehensive view of passengers interactions across routes
Drill down analysis to understand, prioritize, assign and resolve issues
Export data in excel format for report generation
Analyze individual verbatim responses from passengers
ServeSmart Dashboard Application
On time
