Jeremy Pollet April 8 at 5:02pm

Anyone else get this little treat in the mail this week?

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• 7 people like this.

•

Frank Vanacore Just got mine in the mail. 264 voters out of a possible how many?

April 8 at 5:13pm · Unlike · 1

• Theresa Storlie I didn't get to vote. They should ask me, about how they've helped regarding the house next door. NOT!

April 8 at 5:16pm · Unlike · 3

• John McDowell where did he get the letterhead?

April 8 at 5:19pm · Unlike · 1

• Jim Pridemore You can see the complete, actual, unbiased results here.http://serranohoa.info/2015/04/05/hoa-survey-results/

HOA Survey Results

As you know, the HOA recently conducted a survey (no, not THAT survey :) ) of members about the HOA. The...

SERRANOHOA.INFO

April 8 at 5:26pm · Edited · Like · 1

• Jeremy Pollet John, I laughed out loud when I saw it. It was in an envelope with the same logo. Now ask yourself - did Mr. Tyler use his own money to create this mailer? Doubtful. This has the developer written all over it.

April 8 at 5:22pm · Like · 9

• Jim Pridemore This was the man talking about "political spin"?

April 8 at 5:27pm · Like · 3

• Robert Bruce When you follow the link to the survey, the comments at the end are all negative! How do we find out WHO paid for this?

April 8 at 5:32pm · Edited · Like · 1

• Annie Adams Hi John McDowell, Besides the letter head, and I noticed the envelope address from the association.

April 8 at 5:36pm · Like · 1

• Eric Fechter Those comments are eye opening. It's no wonder the association omitted them from the results.

April 8 at 5:36pm · Like · 2

• Abhishek Koundal total BS

April 8 at 5:37pm · Like · 2

• Annie Adams Hi Frank, 264 vote out of 4000, it is to me that is nothing!

April 8 at 5:38pm · Like · 2

• Stephanie Huang Porter Apparently the developer is feeling threatened by the interest from homeowners. Interesting.

April 8 at 5:39pm · Unlike · 6

• Peter Brophy Well, according to the Serrano website,http://www.serranoeldorado.com/newhomes_faq.html, there are 3900 homes. So to look at the numbers, lets assume satisfied rate is 70%, from a sample of 264 would equal 180 satisfied people...out of a possible 3900 (thats 4%)...I think its a bit of a claim to say "most owners are satisfied"....it could be the case, but its unknown.

Serrano

Serrano is one of the largest and most prestigious master-planned communities in Northern California....

SERRANOELDORADO.COM

April 8 at 5:43pm · Edited · Like · 1

• Valerie Naron I didn't a survey. By email, mail, or otherwise

April 8 at 5:40pm · Like · 1

• Jilly Thib Wait, it was mailed by the HOA? So we paid the postage on it? Did we pay for the phone survey first? I understand this survey was via email, but someone had to put the account together, the questions, etc., so did we pay the employee for that, too?

April 8 at 5:49pm · Like · 2

• Donn Neher I never got a survey mailed to me. How many other homeowners got a survey in the mail? I looked at the results on the Serrano HOA website and the information in Mr Tyler's letter does not reflect in any way my interpretation on the survey results

April 8 at 6:02pm · Like · 1

• Tammy Carmassi One more reason to vote in homeowners Robert Thompson & Jim Pridemore

April 8 at 6:03pm · Like · 9

• Jon Yoffie I had come to the same conclusion as Mr. Tyler when I read the survey results. There is plenty of room for improvement, but the people living here seem, generally, satisfied. I know very few people who have MAJOR issues with the HOA. Hardly a groundswell for revolution, IMHO. I would venture the study is a more reliable measure than posts on a Facebook page, but what do I know?

April 8 at 6:15pm · Like · 5

• Frank Vanacore I did a survey. One of my negative comments was noted, along with many more in the survey.

April 8 at 6:20pm · Like · 1

• Jeremy Pollet Jon, any idea why the developer would waste their time and money with surveys and mailers here?

April 8 at 6:23pm · Like · 2

• Jim Pridemore I am expecting an onslaught of letters and fancy fliers from the developer and their supporters....!

April 8 at 6:24pm · Like · 1

• Jilly Thib *their time and money, or ours?

April 8 at 6:25pm · Like · 2

• Jeremy Pollet I suspect in this case they are spending their own money.

April 8 at 6:32pm · Like

• Jilly Thib Just read it again...264 out of 4000 (?)=0.06 respondents. Of that 0.066, 69% are "satisfied", which is combining the first three response possibilities on a survey. So for fun, let's go with 69% of those who responded

that they are satisfied...drumroll: 0.04554% of residents are satisfied. Don't know that I'd make the conclusions he does at the end of the letter. Those are pretty strong statements for weak statistics. But that's just me geeking out on the numbers...

April 8 at 6:34pm · Unlike · 3

• Jilly Thib That would be comforting, Jeremy Pollet.

April 8 at 6:34pm · Unlike · 1

• Jon Yoffie Statistically, the results are projectable to the entire community. Jeremy, I doubt the mailer was paid for by the developer. I'd guess it was paid for by a homeowner who committed countless volunteer hours to making Serrano a great place to live.

April 8 at 6:40pm · Like

• Peter Brophy Just to be clear, it's about 4%....still very low to extrapolate "most are very satisfied" though.

April 8 at 6:40pm · Like · 2

• Jilly Thib My statistics professor would have slayed me.

April 8 at 6:41pm · Like · 2

• Jeremy Pollet Figure 50 cents for each letter (low end for paper, envelopes, and postage)... Multiply that by ~4,000 homes. So $2,000 from a homeowner in an attempt to discredit certain board candidates?

April 8 at 6:47pm · Like · 4

• Jon Yoffie 264/3,900=0.07 (7% response rate). The survey results are in the range of 95% reliable, +/- about 15%. Not great response, but not horrible (and mathematically statistically valid). Jeremy, maybe Mr. Tyler was tired of people making accusations and assumptions and it was worthwhile investment? Who are we to say how he spends his money? He obviously is a committed homeowner to have put in 10 years on the Board.

April 8 at 7:00pm · Like

• Peter Brophy Well, you really can't extrapolate 7% to 100%. It _might_ be representitive but that's not known at all - it's not a claim one can make.

April 8 at 7:05pm · Like · 2

• Kristine Teshima We never received a questionnaire. To state all homeowners were polled is false. What I find interesting is that this letter came today addressed to my name only. My husband's name is on everything from house to HOA to all utilities. I am the only one on Facebook. Isn't that interesting.

April 8 at 7:14pm · Edited · Like · 3

• William Maxwell While the association may be ok. The construction project nazis are most definitely not. There are significant issues that need resolved.

April 8 at 7:08pm · Like · 1

• Robin DiNatale Bissell I agree with Jon Yoffie....my question to everyone is why did you buy in Serrano if you're going to fight everything? There are so many great communities in el dorado hills. I've been extremely happy living here for the last 18 years.

April 8 at 7:09pm · Like · 5

• Kristine Teshima I just want to be able to have Queen Anne Palm trees. I don't know about financials or HOA expenditures. Our HOA fees have been the same now for ten years; they have never been raised. Would like the landscape committee standards reevaluated.

April 8 at 7:12pm · Like · 2

• Kerry Warmack Robin - I didn't know when I bought here that the HOA would be so difficult to work with. Two out of three transactions with the HOA were highly negative exchanges which resulted in more money out of my pocket and no benefits to my property or neighborhood. Sorry, I didn't have a crystal ball.

April 8 at 7:26pm · Like · 3

• Robin DiNatale Bissell What transactions did you have with them?

April 8 at 7:36pm · Like

• William Maxwell Ditto Kerry Warmack.

April 8 at 7:38pm · Like

• Kerry Warmack Robin - renovated the backyard with pool, added trees and rock to the front facade, added a window to the side of the house.

April 8 at 7:42pm · Like

• Robin DiNatale Bissell So what was the problem?

April 8 at 7:45pm · Like

• Kerry Warmack Robin - it's too long and sordid to get into. It's not an experience I want to relive. That's why I'm not a fan of the way things are.

April 8 at 7:49pm · Like · 3

• Jilly Thib What's interesting to me is always the question of "why do you live here if..." when someone points out they'd like certain things to be different/improved. When we are asking for an HOA that is run by owners, ya know, it's inherent in the title, that's a bad thing?

April 8 at 7:58pm · Unlike · 5

• Robin DiNatale Bissell Well, I've always been very happy here.

April 8 at 8:00pm · Like

• Jilly Thib Great! I'm happy too...will be happier not paying for stuff that could potentially cost a shit ton (<<specific number, huh? ) in a lawsuit. I can't afford that kind of unpredictability.

April 8 at 8:02pm · Like · 1

• William Maxwell We are not saying that we are not happy here, because we are extremely happy here. We are just hopeful that we can effect change that will make this an even better place to be.

April 8 at 8:03pm · Like · 4

• Jeremy Pollet Apart from the non-expiring Mello Roos agreement, I think the developer did a phenomenal job building our community. I genuinely LOVE living here and hope to stay for a long time. That said, this letter is curious to me on a number of levels: 1. The person or entity actually created a logo with the caption "Former President Serrano Owners Association". Weird. 2. If memory serves, Mr. Tyler was the only candidate allowed to place his signs on the developer's open lots during the last election. 3. I could be mistaken, but if Mr. Tyler or any other person wanted a mailing list of Serrano residents, he/she

would have to ask for it and state their need for it. 4. The return address is a rent-a-box at the UPS store next to Raleys. The -497 is the box number. 5. According to "Whois" public records, the website referenced on the bottom of the mailer, SerranoFacts.com, was registered on 03-19-2015 by James Capik of McNally Temple Associates, a Public Relations Firm located in Sacramento. https://who.godaddy.com/whoisstd.aspx... I suppose it is feasible that a concerned homeowner hired a public relations firm to produce a logo (still laughing at it, really), write a letter, and develop a website, but it isn't very likely.

April 8 at 8:04pm · Like · 5

• Rich Davis I bet it was all paid for by Parker Development.

April 8 at 8:08pm · Unlike · 5

• William Maxwell Ditto Jilly.

April 8 at 8:09pm · Like

• Jeremy Pollet Rich, I'm totally fine with the developer (or even a homeowner) paying for these sort of things. I'd just prefer they state their motives clearly instead of using mechanisms that insult our intelligence.

April 8 at 8:12pm · Like · 6

• Marney Spellman 264 people responded, out of how many owners? And of these, 60 -70 percentile favorable is not what I would not brag about! If I were a teacher grading this... C-

April 8 at 8:19pm · Edited · Like · 3

• Jilly Thib I don't want to pay for a public relations firm or a website or postage for this...and not to mention the invasion of privacy. How DID he get our addresses. He's not authorized to have it. My husband (a cop) is NOT happy about that aspect, especially.

April 8 at 8:18pm · Like · 1

• Jeremy Pollet Jilly, I'm assuming the developer, not the HOA, paid for this.

April 8 at 8:24pm · Like · 1

• Robert Thompson Wow, that will teach me to not log on all day! I hope we can try and stay positive, we're in this together. I respect the time Mr. Tyler put in for the HOA, and I told him that in person. I do not agree with most of the decisions he made as a Board member, and I told him that, too. In re-reading my post, I see I could have commented on ALL the parts of the survey, because there were some positive areas for Serrano. But just as I was remiss in noting only negative, Mr. Tyler has committed a similar error in touting only the positive, choosing to ignore areas we can improve. Sadly, this has been the m.o. for the board in the past, ignore the things that are difficult (like CC&R revisions that should have been done 15 years ago) and shine on the things you like. To be fair, we have to acknowledge when we fail, make efforts to improve, and monitor progress. Serrano just hasn't done that in my opinion. I am assuming that Mr. Tyler's letter is about me, although he doesn't mention me by name. But I wish he did. If he feels I am wrong, call me out. Ask for me to explain myself, let’s talk about why I feel the way I do. I went to serranofacts.com, but I don’t see any facts. Let’s have the discussion together, not around each other. Maybe we never agree, but at least we had the direct conversation, and disagreed without being disagreeable. That has been absent from the board, the ability to respectfully disagree, admit when we’re wrong, not be so defensive, and always assume we do it this way because we’ve always done it this way. This isn’t the United Nations, it’s a homeowners’ association. Enough with surrogates and surveys, trying to play “gotcha” with each other. Don’t we want better? Don’t we deserve better? In all my postings, writings, research, and blather I say the same thing, over and over again. Check my work, make your own conclusions. I like Serrano, but I know Serrano can be better than it is. And I am not going to give you generic, non-specific things I think we can do better, I am laying them out there for you to read, refute, disagree, discuss, dissuade. I am open to all those possibilities. Some of the stuff is so bad, I WANT to be wrong. I don’t want to think we paid for the park maintenance when we didn’t have to, sold security services in violation of law to another HOA, gave away, forever, free votes to the developer. I want to be wrong. That’s why when I present an issue, I include all the contracts, statements, documents, and anything else I can find to show you how I reached my conclusions. Let’s disagree, but let’s not be disagreeable, disrespectful, or dishonest. Either about what we believe, who we are, or what we represent. We have more interest in our HOA election than ever before. I’m not running against any of the other candidates. I am running for what I believe Serrano can be, for all owners (including the developer, who is an owner just like the rest of us).

April 8 at 8:24pm · Unlike · 10

• Jilly Thib Jeremy, Ah ok! Haha, you can see why those would mean the same to me. �

April 8 at 8:27pm · Edited · Unlike · 2

• Michelle Mero Johnston I think this is a case of the glass is half full Vs Half empty. I see the positive in this ,most of us like living here as I do.

April 8 at 8:26pm · Like · 2

• Jilly Thib I like half full getting fuller.

April 8 at 8:28pm · Like · 2

• Heather Awalt Pollet I think most of us like living here and we know there are rules to follow. That's not the issue. I find that the HOA has problems working with homeowners to achieve goals. I have had the unpleasant experience of meeting with the HOA for Solar Panels on our roof. They weren't interested in working with me. They were disrespectful, condescending and rude. I was told "I don't care what you think" on several occasions. There is no need for that kind of talk. Besides my own issues with the HOA, I have heard multiple stories of how unhappy others have been with the HOA. I think if there was a little more balance we'd be a little more satisfied with the HOA.

April 8 at 8:46pm · Unlike · 10

• Murali Madhanagopal As I said earlier, I pay 185 for gates, security and a front yard that has no grass but definitely some landscaping.which is worth around $30. I would have been happy with an assessment around 100/max..

April 9 at 12:00am · Like · 1

• Sandy Foster The letter stated every homeowner received a questionnaire. I did not!

April 9 at 1:00am · Edited · Like · 2

• Donn Neher Yes Sandy Foster. I agree that is not a good way to start out a letter by saying he wants to provide some factual information when it appears his facts are in question. I suppose I could have been "sent a questionnaire" but I never received one. I can't help but wonder where he is getting his "facts".

April 9 at 12:59am · Like · 1

• Rich Davis I believe the survey was on a web site with a link in one of the newsletters

April 9 at 7:31am · Like

• Jon Yoffie Sorry, I don't buy into the conspiracy thing or that the developer is the enemy. In most cases I think my interests align pretty closely with the developer's. (But you'll get no argument from me about the shabby customer service and the pain of design review - both need to be changed).

April 9 at 7:36am · Like · 2

• Lawrence Divinagracia What would be the personal benefit to send out thousands of letters to tell other people of how happy Others are with him and the job he has done? NARCISSISM....its a hellova drug!!!!!

April 9 at 7:43am · Unlike · 3

• Jeremy Pollet A public relations firm sent this out and I've presented clear proof of this above. If you believe a concerned homeowner hired a public relations firm on his own in order to discredit certain board candidates, that's cool.

April 9 at 7:55am · Like · 2

• Rich Davis There is no conspiracy. These a all business decisions. When all the options are laid out Parker Dev. will select the one that makes the best financial sense for them which may or may not be in the best interests of the HOA. Of course the developers want to maintain control of the HOA until they are almost finished. This maintains the marketability of the property.

April 9 at 8:01am · Unlike · 1

• Jilly Thib How? ("This maintains the marketability of the property") Is there a study of this somewhere I can check out? I've never heard that about owner-run HOAs and there being a perceived problem with a community that isn't run by the developer until everything is done. I'm curious to see those side by side.

April 9 at 8:17am · Like · 1

• Jon Yoffie Actually, Jeremy, you've presented conjecture, not proof. Our mailing addresses are available via the county - ask any realtor. Motive I can't speak to. Rich, no argument there. IMO, in the majority of cases, what makes the community marketable is good for me, too (quality of life, high property values, dealing w the Mello Roos...).

April 9 at 8:22am · Like · 1

• Jilly Thib Jon, that being due the HOA being run by the developer and not owners is speculation, too. I'd like to see some sort of study or comparison of communities side by side: owner run and developer run and see if the theory holds.

April 9 at 8:24am · Edited · Like

• Rich Davis When I said marketability of property, I meant the property that Parker owns. When they and the builders are almost finished selling homes there 3 votes per lot to our one per will eventually be outnumbered. But that won't happen for the many years until property on the old golf course, east of bass lake, north of Serrano pkwy and the rest of the country club side.

April 9 at 8:44am · Like

• Jeremy Pollet Jon, please tell me how the fact that the website referenced in the letter being registered to a public relations firm is conjecture.

April 9 at 8:45am · Like · 1

• Jilly Thib So they outvote all of us anyway? We all have three votes, because there are three seats. Or do you mean they have 9 per lot? (RE:When they and the builders are almost finished selling homes there 3 votes per lot to our one per will eventually be outnumbered. But that won't happen for the many years until property on the old golf course, east of bass lake, north of Serrano pkwy and the rest of the country club side.)

April 9 at 8:48am · Edited · Like

• Rich Davis Based on your math Jilly they have 9 votes to your 3. The homeowners will not be in control until until 75% of the lots are sold and every homeowner votes. As they keep adding more lots they keep adding votes to their side. You will notice the higher density for the bass lake cluster homes. More votes per acre.

April 9 at 8:58am · Like

• Jilly Thib Not my math, yours...I think my question wasn't clear: do they have 9 votes each lot or not? How does *each* of their lots have more votes than our lots? Can you let me know where that is in the CC&Rs? I'd like to read up on it.

April 9 at 9:05am · Like

• Jilly Thib And isn't everyone running in this election owners? So when three are elected, that IS a majority of owners on the board, yes? So there isn't anything that says the developer has to stay in control of the board until the community is done, or if there is, can you point me in that direction to look up?

April 9 at 9:07am · Like

• Jon Yoffie It's conjecture that there is a tie to the developer. Heck maybe Mr. Tyler has a personal or business connection with the firm. I know nothing about Mr. Tyler, do you?

April 9 at 9:07am · Like

• Jeremy Pollet Curiosity got the best of me, so I just called James Capik of McNally Temple Associates (916-447-8186, jcapik@mcnallytemple.com) and asked him if him or his firm wrote the letter. Dead silence for a solid 5 seconds, then, "Uh, why would you think we wrote it?" I then asked him about the website SerranoFacts.com referenced in the letter and instead of answering my question, he asked for my name and phone number. I asked if he knew anything about either the letter or the website and he said, "No Comment." I reminded him that according to public record, he registered the website to his firm in mid-March and asked if he could deny registering the website or writing the letter, to which he replied, "I will neither confirm nor deny participation in either."

Serrano Facts

I’ve lived in Serrano for 14 years and served on the Serrano Owners Association for ten years –– five of them as President. I took this responsibility on humbly, understanding the people of Serrano were counting on me to help protect the quality of life we enjoy here.

SERRANOFACTS.COM

April 9 at 9:08am · Like · 1 · Remove Preview

• Jon Yoffie The question isn't if the firm produced the site and letter, the question is who paid for it and more importantly, why?

April 9 at 9:11am · Like · 1

• Jeremy Pollet That is what I'd like to know as well.

April 9 at 9:11am · Like · 1

• Jilly Thib Jon , that was the question bandied about yesterday. Welcome

April 9 at 9:14am · Like · 1

• Jon Yoffie Well, until you know that, all you have is conjecture. Why not call Mr. Tyler? I'd bet he's listed.

April 9 at 9:15am · Like

• Jeremy Pollet Sure thing Jon. I'll let you know what I find.

April 9 at 9:16am · Like · 2

•

Rich Davis That is the way it is written in the bylaws. developer or builder has 3 votes to a homeowners one vote. If it weren't for cumulative voting you would not get any seats on the board until Serrano was 75% sold to home owners.

April 9 at 9:18am · Like

• Jilly Thib So it is possible to get the majority. It sounded like you were saying not to bother?

April 9 at 9:20am · Like

• Peter Brophy I assume if they get x3 votes, they pay x3 the HOA fees? Or, is it they pay nothing and the actual home owners pay for it all and 1/4 of the votes?

April 9 at 9:27am · Like · 1

• Murali Madhanagopal rich - is that right? i thought everyone gets 3 votes per board member, both homes and vacant lots

April 9 at 9:27am · Like

• Rich Davis Jilly. When you are the developer you can write your own bylaws so you can maintain control until you get your investment back. That is the way it is in the development world.

April 9 at 9:28am · Like · 2

• Rich Davis Developer and builder gets 3 votes for every homeowner vote.

April 9 at 9:30am · Like

• Jon Yoffie I'm not sure that is correct, Rich. My understanding is 1 vote per open seat per lot. BUT, the votes can be pooled so all 3 votes (this year) can go to a single candidate. The # of developer lots x3 is the weight the developer can put behind a single candidate - certainly formidable, but not 3x more votes than we get.

April 9 at 9:43am · Like

• Rich Davis Read paragraph 4.02 of the cc&r's you are a class A member (1 vote) and they are a class B member (3 votes). All until 4533 lots have been sold to class A members. 3 seats open then 3 votes for class a and 9 votes for class b

April 9 at 10:15am · Edited · Like

• Jon Yoffie I think the Class B voting expired on the 12th anniversary of the first close is escrow to a Class A member (4.03A). That had to be some time back.

April 9 at 10:08am · Like

• Murali Madhanagopal Was out for a wekk on vacation, just checked my mail, I got 2 letters

April 9 at 10:28am · Like

• Donn Neher Jeremy Pollet great job on the investigative work. The response by Mr Capik sounded just like a lawyer --- answer a question with a question. You know when they answer like that you have nailed it. Then plus that his second response to your second question is great. "I will neither confirm nor deny participation in either". It is all just really weird. Why would any private person hire a PR firm, establish an election website, and spend a bunch of money to mail out information that is apparently readily available on the HOA website? Very odd.

April 9 at 10:28am · Like · 4

• Donn Neher Murali Madhanagopal - My thought on the voting, in order for the developer to maintain a majority vote on the board he needs elect two more candidates that are very sensitive to developer concerns. Assuming the developer has 800 lots and three votes per lot, those 2400 votes will be split up... Probably 1200 apiece. So I would personally love to see 1201 homeowners vote. That is a huge goal but possible.

April 9 at 10:41am · Like · 4

• Jim Pridemore Rich Davis There was a time limit on class B and C. Now, everyone is class A.

April 9 at 10:56am · Like · 2

• Jim Pridemore Further, we all get the number of votes as there are seats on the board to be filled. In this election, there are 3 seats to be filled so every lot = 3 votes. Assuming the developer has 800 lots, they get 2400 votes. Donn Neher's calculations are correct. Out the gate, homeowners are behind the 8 ball by 2400 votes, so we really need to remind our neighbors and every Serrano resident to vote. The voting process should only take a few minutes. You can do it while your coffee is brewing some morning, but only after you are familiar with the candidates. Please VOTE and make history here in Serrano.

Yesterday at 7:56pm · Edited · Like · 5

• Jeremy Pollet Donn, Perhaps the strangest thing about this is the difference between the public survey results and the results posted on Mr. Tyler's website. You can compare and contrast the two versions below. Public Survey Results: http://www.serranohoa.org/.../Member%20Satisfaction... Mr. Tyler's Survey Results: http://serranofacts.com/.../member-satisfaction-survey.pdf

Somehow Mr. Tyler, who is no longer on the board, was able to get his hands on a different version - one that contained member comments. So my questions for our HOA's general manager are two-fold: 1. Why is the version with comments not posted on our HOA website? 2. How did Mr. Tyler, if the correspondence is from his desk as we are asked to believe, get a copy of the commented version of the survey results?

April 9 at 11:25am · Like · 5

• Jim Pridemore The "transparency" issue rises again!

April 9 at 11:56am · Like · 4

• Lisa Fulton I received a second mailing today. I tried to locate a contact number or email on the mailing and the website (to ask who was funding the mailing), but nothing on either.

April 9 at 12:44pm · Like · 1

• Jeremy Pollet And just like that, the registration information on WHOIS has been changed to private. Ah-ma-zing.

April 9 at 12:45pm · Like · 8

• Lawrence Divinagracia The developer board members are not going anywhere for now. And thats probably a good thing for now. Our aim at this moment should be to vote in residents who care about making and maitaining serrano to be the best place to live for the People. No more board members with alterior motives, superiority complexes or general pains in the ass.

April 9 at 12:59pm · Like · 2

• Marie McDonald Byrne We did not get this in the mail & just who is this person & does she live in Serrano??

April 9 at 4:26pm · Like

• Marie McDonald Byrne Excuse me, should been who is he??

April 9 at 4:27pm · Like

• Rich Davis He is a President-Title Operations of Placer Title Company listed in LinkedIn. Also a member of the country club. Lives on the country club side.

April 9 at 5:46pm · Like · 2

• Jeremy Pollet This afternoon I sent an email to our HOA's general manager inquiring about the different HOA survey report versions - the commented version on "Mr. Tyler's" SerranoFacts.com website and the uncommented version on our HOA website. An interesting thing has happened since then - the SerranoFacts.comwebsite has been updated to link directly to the uncommented HOA results instead of the commented copy that was originally linked. I saved a copy of the commented copy in case anyone wants it. So between this and their blunder with the website registration, the Public Relations firm that was hired to create the website and pump out these letters "from the desk of John Tyler" seems to be scrambling to fix their mistakes. I'll let everyone know if I hear back from our general manager. I asked for an explanation as to why there were two different survey reports to begin with, how "Mr. Tyler" received a copy of the commented version instead of us, and why "Mr. Tyler" still has all of our mailing addresses if he is no longer on the board. And let me close by saying that I didn't set out on a witch hunt here, I just want some honesty and forthrightness. So far it doesn't appear we aren't getting either from whomever is funding these mailers and that website.

Serrano Facts

I’ve lived in Serrano for 14 years and served on the Serrano Owners Association for ten years –– five of them as President. I took this responsibility on humbly, understanding the people of Serrano were counting on me to help protect the quality of life we enjoy here.

SERRANOFACTS.COM

April 9 at 11:31pm · Like · 5 · Remove Preview

• Jim Pridemore Jeremy Pollet, you are not on a witch hunt, all of these recent Tyler letters, locking down website owner information and changing links after your questions begs for answers. You are simply a homeowner wanting some straight answers like the rest of us. While putting out campaign signs today, virtually the first question I was asked was "What is going on with all these letters from Mr. Tyler?". I am just as puzzled and astounded as they are. I guess the best person to talk to is Mr. Tyler, you know, the one who is accusing the candidates of "being unaware, out of touch with our community, are simply trying to score "political points" to win an election." He goes on to say "Let's base our decisions on facts, not political ambition." He wants you to "visit serranofacts.com, a website to provide you with the facts, not political spin". Go ahead and visit the robust website and get a different version of the facts each day

Yesterday at 12:19am · Edited · Like · 4

• Terri Rosson Are you kidding me? He forgot to mention that the biggest complaint is the landscape and Maintenance! More than half, much more than half are unsatisfied. That was the biggest complaint. Sure they might get back to you in a timely manner, that hasn't helped me. The workers don't understand English and can't follow directions, thus the work isn't always done. Sent from my iPad

Yesterday at 4:13am · Like · 2

• Keith Bennion Jeremy. ...I'm liking your postings. I'll buy you a beer one of these days.

Yesterday at 9:33am · Like · 3

• Donn Neher Great work Jeremy Pollet. I would like to see the comments from the survey. And why would these be available to Mr Tyler and not the average homeowner that doesn't happen to be a "former president of the SOA". If people are not allowed to view the concerns how can they be properly addressed? We need our HOA to be upfront and transparent so we can avoid future problems like that Parkway issue that went on for so many years. And who was on the SOA Board during those years?

Yesterday at 10:45am · Like · 1

• Keith Bennion So did somebody mention a community pool for the HOA owners?

Yesterday at 10:57am · Like · 3

• Heather Awalt Pollet LOL!

Yesterday at 10:57am · Like · 1

• Jeremy Pollet Thank you Keith and Donn. I'm sure by now people are wondering why I'd bother trying to get to the bottom of this. The answer is simple - I don't like being lied to, bullied, or fed BS. Between the phone survey earlier in the year and these mysterious letters from "Mr. Tyler", we are being played like pawns on a chess board and it is time it stopped. Our personal and private information is being used for political and/or business gains and, frankly, it would be nice if the suspected entity would just come out and admit it. For those interested, here is my exchange with the HOA general manager regarding my concerns. Start from the

bottom and read up. +++++++++++++ John, Thank you for the reply. You aren't concerned that there appears to be impropriety here or that a sensitive document was leaked out of your organization? "He" didn't post a scanned copy of that document - it was a raw, unfettered PDF that was a direct output from the survey software company. Someone gave "Mr. Tyler" electronic information belonging to us. Given Mr. Tyler's past relationship with the HOA, I find it a bit disingenuous to tell me to ask him. I'd love to ask him; however, the correspondence "he" is sending us is actively trying to bamboozle people - there is no phone number and the return address is a PO box at the UPS store next to Raley's. "His" website has now been updated to link to the uncommented copy. Wonder how he knew to change it? Thanks again, Jeremy On Apr 10, 2015, at 7:51 AM, John C. Bowman <jbowman@serranohoa.org> wrote: Mr. Pollet, You will have to ask Mr. Tyler where his copy came from. We provided the Board with the full survey results and the Board directed me to post the full results on the website the next day after I had redacted the personal information. I didn’t immediately have time to redact the 30+ pages of comments so I decided to go ahead and post the summary of the results without the comments. John B. John C. Bowman, General Manager Serrano El Dorado Owners' Association Office (916) 939-1728; Cell (916) 439-4659 From: Jeremy Pollet [mailto:jeremy.pollet@controlpointeng.com] Sent: Thursday, April 09, 2015 5:02 PM To: John C. Bowman Subject: HOA Survey Results Good Afternoon John, Yesterday I received the attached letter "from the desk of John Tyler" containing HOA survey data and a link to a website (SerranoFacts.com). Several things struck me as odd about this piece of correspondence, although none more interesting than the survey posted on the website that Mr. Tyler is directing us to. The public survey results posted on our HOA website do not contain member comments; however, Mr. Tyler's survey results do. In essence, there are two different copies of the survey results. You can compare and contrast the two versions via the links below on the attachments to this email. Public Survey Results: http://www.serranohoa.org/.../Member%20Satisfaction...

Mr. Tyler's Survey Results: http://serranofacts.com/.../member-satisfaction-survey.pdf As you can see, somehow Mr. Tyler was able to get his hands on a different version - one that contained member comments. Can you as the general manager tell me how that happened? Secondly, why is the version with comments not posted on our HOA website? In the interest of transparency, it would follow that all of us should see the comments. In addition, and perhaps this is more of a matter for the Serrano Associates staff and not the HOA, I took the liberty to look up the registration information on the SerranoFacts.com website this morning and the site was registered by a Mr. James Capik of the Public Relations firm McNally Temple Associates. I called the phone number Mr. Capik provided and asked him about both the website and the letter. Mr. Capik became very defensive and would neither confirm nor deny involvement in the creation of the website or the letter. Since then, the registration registration information for SerranoFacts.com has been changed to private. I think we deserve to know who was behind the letter and how the person or entity retrieved our names and addresses. Since Mr. Tyler is no longer on the board, his possession or use of a residents mailing seems at best inappropriate. Thank you, Jeremy Pollet 4359 Cordero Drive El Dorado Hills, CA 95762 916-337-9697

Serrano Facts

I’ve lived in Serrano for 14 years and served on the Serrano Owners Association for ten years –– five of them as President. I took this responsibility on humbly, understanding the people of Serrano were counting on me to help protect the quality of life we enjoy here.

SERRANOFACTS.COM

Yesterday at 11:04am · Like · 14 · Remove Preview

• Jim Pridemore A note on the second Tyler letter: Having read John Tyler's latest letter, he quotes David Bicknell "Unlike the rest of El Dorado County, where property values are still ten percent below what they were five years ago, Serrano property values performed better than they were five years ago." Now let's compare El Dorado Hills values against Folsom values which I think is a better comparison. Look for yourselves.

Yesterday at 2:26pm · Edited · Like · 3

• Donn Neher Jim - these are very informative charts. Can you please advise the source of these charts? I do not know who David Bicknell is or where he is getting his valuation information but it seems pretty obvious to me that my property should be compared to similar property in Folsom and not property in Cool, Camino or Placerville

Yesterday at 2:54pm · Like · 1

• Jim Pridemore Donn Neher Trulia

Yesterday at 2:57pm · Like

• Robert Bruce David Bicknell is a Realtor with Intero Real Estate Folsom Office. According to Metrolist he has had 2 sales in the past 12 months....not sure how this makes him an expert whose research should be considered. He may be a great guy, but come on, use an area expert for this kind of research.

Yesterday at 3:57pm · Unlike · 3

• Lawrence Divinagracia This is a classic example of confusing the public and deferring our attention from the real issue. Just like parker did to win the "NO on All vote" last Nov which opened he door for them to build at will in EDC. TYPICAL big business bullshit at work as usual. The important issue is to get REAL homeowners who actually care about other homeowners who cannot be bought by parker to agree w whatever they propose. Because whatever Parker proposes to the HOA board is ALWAYS to ensure that they will make tons of money for parker somehow and someway. Dont be swayed from voting for who YOU feel is best for Serrano residents. All the developer needs you to do to win is not vote. And they accomplish that through confusion just like this stupid tyler letter. GET OUT AND VOTE!!!!!!!

Yesterday at 4:10pm · Unlike · 7

• William Maxwell When and where do we vote?

Yesterday at 4:44pm · Like

• Robert Thompson Ballots should begin arriving tomorrow, they will be counted May 11 at the Annual Meeting.

Yesterday at 4:51pm · Like · 1

• Robert Thompson You can mail them in, or bring them to the meeting. None will be opened until May 11

Yesterday at 4:51pm · Like

• William Maxwell Thank you.

Yesterday at 4:54pm · Like

• Lawrence Divinagracia Robert and everyone running and anyone who cares: you need some big ol signs to hold up at the intersection of silva and serrano to encourage people to vote. Maybe unpartisan giant signs that get people to vote. Because I bet you 90% of residents have absolutely no intention to vote or knowledge of the election at all.

Yesterday at 5:58pm · Like · 3

• Donn Neher Lawrence Divinagracia if my signage plan pans out all Serrano will know about the election on April 11th. (If they don't already know)

Yesterday at 6:32pm · Unlike · 2

• Lawrence Divinagracia Nice Donn Neher. Whats your plan?

Yesterday at 6:50pm · Unlike · 1

• Murali Madhanagopal This chart is very misleading .. 5 years back is 2010 - the depth of recession. Property values then were 40% below peak of 2006 then. Now it has appreciated atleast 20-25% from 2010 but still below peak values. You can check zillow charts which compares serrano to all of edh. Almost all of sacramento is above 5 years back by 30%.

Yesterday at 6:56pm · Like · 1

• Donn Neher Lawrence - I submitted an idea to the Board last month and I was informed by someone that attended that meeting that it was approved. My thought was intended to generate more interest and awareness by the homeowners who live in Serrano as to the timing and importance of the annual HOA Board election. Essentially, I suggested the Board place signs on OUR HOA property alerting residents of the election, that the ballots would be coming in the mail, and to please VOTE. I suggested the signs be placed at the time the ballots

are expected to be received in the mail (April 11th) and that the signs be posted at all the entrances to our various villages. (This will eliminate the issue of election signs being removed that were inadvertently placed on Parker property) I never received any official confirmation from the Board or the GM as to the outcome of my suggestion but again, I was told by a reliable source who attended the meeting that it was approved and that being the case I applaud the Board for implementing this idea. Now we just need to see how staff actually implements it and I would expect this should occur each year. We just need to keep plugging along. Like a question that was once posed to me......how do you eat an elephant?.......one piece at a time

23 hrs · Unlike · 3

• Terri Rosson Keith are you buying me a beer or someone else? I'll take one! Sent from my iPad

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• Terri Rosson Update, I was so furious after I read the first letter from "the former President," I shared it with my husband. We belong to the country club, so I asked if he knew John Tyler. He said he knows who he is, and has seen him around. According to my husband he is still sore over losing last year. Here's the great part- he saw him at the club yesterday after we had discussed his letters. We too received another one from him. I love it! My husband confronted him and asked why he keeps getting letters from him in the mail, when he is no longer on the board. John told him he is simply an advocate and made it clear Parker isn't as bad as everyone makes them out to be. There was more to the conversation,it's obvious he shares Parker's views on how things are run. He brought up the voting process, they should not have three per lot in my opinion, John stated but they put x amount of money into the Serrano project, which they got a loan for. My husband ended the conversation by saying Parker is doing just fine for themselves. He also mentioned that john wants to make sure we vote for the right candidate. My husband doesn't remember who John wants us to vote for though. Thank you everyone for the hard work and investigating that you put into this. Sent from my iPad

12 hrs · Unlike · 3

• Terri Rosson Sent from my iPad

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• Terri Rosson Lawerence you are correct, most won't vote, like with the survey. I received the survey by email, I'm on the HOA's mailing list. I did the survey, it's true only 200+ actually filled it out. They did send back the results. Biggest gripe is landscaping and maintenance, also the design department. They love the control they have over us. Sent from my iPad

12 hrs · Like · 2

•

Terri Rosson I'll put a sign up at the country club! Sent from my iPad

12 hrs · Like · 1

• Keith Bennion So the beer order has increased a little...the wagon can hold a pony keg...yep, it will work.

12 hrs · Like · 3

• Jeremy Pollet Terri, did your husband possibly ask John Tyler how he received our private information? Or why "he's" paying a PR firm to produce those letters and the website? And how he received the commented survey results when the HOA only released the uncommented version? And as far as who Parker wants in? There is only one candidate whose signs are in their empty lots. Same thing they did in the last election by putting John Tyler's signs in their lots.

12 hrs · Edited · Like · 2

• Donn Neher I wonder if that candidates signs are also going to be placed on the old golf course.....owned by Parker...the area that Parker wants to turn into a massive high density development. Won't that development be just great!? What an entry that will be for people driving up Serrano Parkway. Noise pollution, traffic congestion etc.

11 hrs · Like

• Terri Rosson Oh tap it baby! Sent from my iPad

10 hrs · Unlike · 1

• Terri Rosson No he didn't. It was amazing that he actually saw him. He asked why he keeps sending letters, response i am an advocate. I bet Parker is behind this. Why would someone go through all of the trouble of putting up a website recently and start mailing out letters? He could have gotten some information from the country club, he has access to everyone's mailing addresses. I won't mention names, but one member who ran for a public office used members emails and addresses to campaign. I even got a Christmas card! Don't send me a Christmas card if I don't know who you are, just to get me to vote for you. I didn't vote for him and he didn't win the race. Sent from my iPad

10 hrs · Unlike · 1

• Terri Rosson Whose name is it? We shall put signs up right next to theirs! Empty lots! I'm sure we can put out signs down at Raleys. Near freeway on ramps? Sent from my iPad

10 hrs · Like · 1

• Jeremy Pollet I'd don't want to call a candidate out by name. Drive down Cordero or Upper Greenview and you'll see several.

10 hrs · Like

• Terri Rosson Thanks, I will do that. Don't be surprised if the signs are missing next time you drive by! Lol I wouldn't do that, nor would I be foolish enough to post that I was going to do that! Sent from my iPad

9 hrs · Like · 1

• John McDowell You're going to do it......

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• Keith Bennion Aren't all the empty lots open for candidate signs, and home owners who want/agree to have them on their lawn?

9 hrs · Like

• Jeremy Pollet Keith, if by empty lots you mean open space, then I'd imagine it's ok to plant signs on open space. If it is private property such an an individually owned lot, then you'd have to get the owner's permission

first. Several lots owned by the developer feature a certain candidate's name. I'm 100% ok with that because it clarifies who that candidate is aligned with. Openness, honesty, and forthrightness is what we all deserve.

7 hrs · Edited · Like

• Jim Pridemore Please, I am sure none of you will pull signs. They are expensive and difficult to place.

8 hrs · Unlike · 3

• Robert Thompson Amen! I've had a few go missing, and it's like taping a $5 bill to a balloon and letting it fly... For disclosure, my signs are only on yards with the expressed permission of the owner. And I pledge to collect them all when this is over.

7 hrs · Edited · Unlike · 3

• Jim Pridemore Robert Thompson I am with you on the disclosure and the collection when this is over.

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• Mike West Jeremy, did you notice that both of John's letters and Catie Phemester's letter were printed on the same printer and had the same presorted first-class postage stamp on them? One wonders who is going to get Parker's block of votes.

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• Annie Adams Mike West, very good observation!

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• Jeremy Pollet I have not yet received any correspondence from Catie, but when I do I'll let you know my thoughts. If she has aligned with the developer, then I'd expect her to tell us as such either here or at the candidates forum.

7 hrs · Like · 3

• Yu-jung Chang There're things that you just can't delete on the internet ... only make it harder to find, see older record of the the whois data forserranofacts.com. Parker development is their client and has testimony on their website. http://domainsigma.com/whois/serranofacts.com

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Jeremy Pollet Yu-jung, you are awesome. Per your observation, here is McNally Temple's client testimony citing none other than Parker Development's very own Kirk Bone (a present Serrano HOA board member who doesn't even live in Serrano). It won't link directly due to the website's use of flash, so here is a screenshot.

45 mins · Edited · Like · 1

• Lawrence Divinagracia Thats great Jeremy Pollet This BS just gets thicker and thicker.

44 mins · Unlike · 2

• Jeremy Pollet It was fun to track down, Lawrence Divinagracia. And I appreciate Jon Yoffie for his skepticism - it really kept me dialed in on getting to the bottom of this.

36 mins · Like · 2